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XACT Logo

XACT

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joined XACT's Network

An Organic Extension of your Customer Experience.

XACT has been delivering exceptional contact center solutions for over 26 years. With deep expertise and a commitment to excellence, we provide seamless, cost-effective, and fully integrated solutions tailored to your unique business needs. At XACT, we specialize in designing custom strategies for organizations that require more than one-size-fits-all approaches. Our collaborative, partnership-driven communication ensures we align with your goals every step of the way.

  • Min project size
    $1,000+
  • Hourly rate
    $25 - $49 / hr
  • Employees
    250 - 999
  • Locations
    Orlando, FL
  • Year founded
    Founded 1998
  • Languages
  • Timezones

2 Languages that we service

  • English
  • Spanish

4 Timezones that we service

CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)

2 Locations

  • Orlando , FL
  • Unity , ME

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate $25 - $49 /hr
    Rating for cost 4 /5

    What Clients Have Said

    XACT offers good value for cost, with clients noting affordability and flexibility in pricing. Specific project costs include $100,000 for a catalog company and approximately $2,700 monthly for a startup. Clients appreciate responsiveness and quality service, making them a reliable partner for diverse needs.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 18 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
    Learn more about SEO pricing

    Select a service to see pricing information

    Contact Center Services Packages

    starting at $83/month

    XACT Review Insights

    Overall Review Rating

    4.7
    • Quality 4.1
    • Schedule 4.2
    • Cost 4.0
    • Willing to Refer 4.8

    Top Mentions

    Review Highlights

    • Adaptability to Unique Client Needs

      XACT is recognized for their ability to adapt to unique client needs and provide tailored solutions. Their personalized approach and understanding of client-specific challenges enhance their service efficacy.

    • High Client Satisfaction and Success Rates

      XACT has consistently achieved high client satisfaction and success rates, with measurable outcomes like improved service levels, increased customer satisfaction, and efficient handling of call volumes, contributing to client success stories.

    • Commitment to Continuous Improvement

      Clients appreciate XACT's commitment to continuous improvement and their willingness to refine processes, enhance service quality, and address any arising challenges promptly.

    • Real-Time Communication and Feedback

      XACT maintains effective real-time communication and feedback loops with clients, ensuring that services are aligned with client expectations and adjustments are made as needed.

    • Positive Cultural and Value Alignment

      Clients note a positive alignment in cultural values and business ethics with XACT, which strengthens the partnership and fosters a collaborative working relationship.

    • Challenges with Agent Training and Consistency

      Some clients noted inconsistencies in agent performance and suggested improvements in training processes. There were occasional issues with agents being flustered or rushed, leading to mistakes in logging details.

    XACT Reviews

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    Services
    Project cost

    Call Center Services for Car Sharing Company

    • Call Center Services
    • $10,000 to $49,999
    • Sep. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I can't overstate how satisfied I am with their quality and attentiveness."

    Feb 11, 2019
    VP of Operations, Groupe PSA
    Nick Hill
    Verified
    • Other industries
    • Washington, District of Columbia
    • 11-50 Employees
    • Online Review
    • Verified

    XACT handles calls outside normal business hours, providing customer support and referrals. 

    Xact Solutions Performs Very Well

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Xact Telesolutions is a good company to work with."

    Jun 21, 2017
    Owner, Sales
    Anonymous
    • Retail
    • Baldwin Park, California
    • 51-200 Employees
    • Survey Response

    Xact Solutions Makes the Job Easier

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "The company has helped us keep the customers happy."

    Jun 21, 2017
    President, Other
    Anonymous
    • Education
    • Clarksville, Tennessee
    • 1-10 Employees
    • Survey Response

    Super Tool for Support

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "It's a super tool. I wish all the companies could use the tool."

    Jun 21, 2017
    Executive, Customer Service
    Anonymous
    • Information technology
    • Minneapolis, Minnesota
    • 1,001-5,000 Employees
    • Survey Response

    Showing 31-34 of 34 Reviews

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    32
    Overall Review Rating
    4.7
    Source
    Clutch
    Last Updated
    October 27, 2025

    Business Entity

    Business Entity Name XACT Acquisition, LLC
    Source Delaware Secretary of State
    Jurisdiction of Formation Delaware
    Date of Formation November 10, 2004
    Status Active
    Last Updated August 14, 2020
    ID 3879589

    Credit Report Results

    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated January 2, 2021
    Learn More About The Clutch Verification Process

    Locations (2)

    429 South Keller Road Orlando, FL, United States 32810

    10 - 15

    Contact XACT

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    4AllPromos.com

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    Jenn Troutman

    FTECH.ua

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    Hanna Mursalimova

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