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XACT

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An Organic Extension of your Customer Experience.

XACT has been delivering exceptional contact center solutions for over 26 years. With deep expertise and a commitment to excellence, we provide seamless, cost-effective, and fully integrated solutions tailored to your unique business needs. At XACT, we specialize in designing custom strategies for organizations that require more than one-size-fits-all approaches. Our collaborative, partnership-driven communication ensures we align with your goals every step of the way.

  • Min project size
    $1,000+
  • Hourly rate
    $25 - $49 / hr
  • Employees
    250 - 999
  • Locations
    Orlando, FL
  • Year founded
    Founded 1998
  • Languages
  • Timezones

2 Languages that we service

  • English
  • Spanish

4 Timezones that we service

CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)

2 Locations

  • Orlando , FL
  • Unity , ME

Service Lines
Call Center Services
50%
Customer Service Outsourcing
30%
Back Office Outsourcing
10%
Staffing
10%
Select Focus Area
Back Office Outsourcing
Virtual Assistant
40%
Payment Processing
30%
Claims Processing
20%
Data Entry & Processing
10%
Inbound Services
Inbound appointment scheduling
35%
Virtual receptionist
35%
Answering services
30%
Customer Service Outsourcing
Phone Support Services
50%
Email Support Services
20%
Order Processing & Taking
20%
Chat Support Services
10%
Outbound Services
B2C Telemarketing & telesales
75%
Third party verification
15%
Customer Surveys & Market Research Calls
10%
Staffing Focus
Seasonal Staffing
50%
Permanent Staffing
25%
Temporary Staffing
25%
Industries
Education
15%
Hospitality & leisure
15%
Information technology
15%
Medical
15%
Consumer products & services
10%
Government
10%
Non-profit
10%
Business services
5%
Other industries
5%
Clients
Midmarket ($10M - $1B)
60%
Small Business (<$10M)
40%

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate $25 - $49 /hr
Rating for cost 4 /5

What Clients Have Said

XACT provides good value for cost, with clients noting competitive pricing. Specific investments include over $100,000 for one client and $250,000 for another, indicating flexibility in pricing structures. Many reviews highlight their responsiveness and ability to scale services effectively.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 18 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Contact Center Services Packages

starting at $83/month

XACT Review Insights

Overall Review Rating

4.7
  • Quality 4.1
  • Schedule 4.2
  • Cost 4.0
  • Willing to Refer 4.8

Top Mentions

Review Highlights

  • Impact on Client Growth and Efficiency

    XACT has played a crucial role in supporting client growth and operational efficiency. Their services have enabled clients to manage increased demand and focus resources on core business activities, contributing to overall success.

  • Challenges with Agent Training and Proficiency

    Some clients noted initial challenges with agent training and proficiency, indicating a need for ongoing training and adaptation to client-specific processes. Despite this, XACT has shown improvement over time, suggesting a focus on continuous development.

  • Providing Bilingual Support

    XACT offers bilingual support, which has been a distinguishing feature for clients requiring diverse language capabilities. This service enhances their ability to cater to a wider audience and meet varied client needs.

  • Proactive in Addressing Client Feedback

    Clients appreciate XACT's proactive approach in addressing feedback and making necessary adjustments to improve service delivery. This responsiveness helps in maintaining strong client relationships and achieving desired outcomes.

  • Achieving Service Level Targets

    XACT has helped clients achieve significant milestones, such as meeting service level targets and improving customer satisfaction ratings. Their support has been instrumental in enhancing client service capabilities and operational efficiency.

  • Strong Alignment with Client Culture and Values

    XACT is frequently commended for aligning well with the cultural and value systems of their clients. This alignment fosters strong partnerships and enhances collaboration, leading to effective service delivery and mutual understanding of business goals.

XACT Reviews

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Services
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Industry
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Call Center Services for Car Sharing Company

  • Call Center Services
  • $10,000 to $49,999
  • Sep. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"I can't overstate how satisfied I am with their quality and attentiveness."

Feb 11, 2019
VP of Operations, Groupe PSA
Nick Hill
Verified
  • Other industries
  • Washington, District of Columbia
  • 11-50 Employees
  • Online Review
  • Verified

XACT handles calls outside normal business hours, providing customer support and referrals. 

Xact Solutions Performs Very Well

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Xact Telesolutions is a good company to work with."

Jun 21, 2017
Owner, Sales
Anonymous
  • Retail
  • Baldwin Park, California
  • 51-200 Employees
  • Survey Response

Xact Solutions Makes the Job Easier

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"The company has helped us keep the customers happy."

Jun 21, 2017
President, Other
Anonymous
  • Education
  • Clarksville, Tennessee
  • 1-10 Employees
  • Survey Response

Super Tool for Support

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"It's a super tool. I wish all the companies could use the tool."

Jun 21, 2017
Executive, Customer Service
Anonymous
  • Information technology
  • Minneapolis, Minnesota
  • 1,001-5,000 Employees
  • Survey Response

Showing 31-34 of 34 Reviews

Telephone Answering Service

Small

75 Minutes at $1.10 / minute Answering Service.

$83 /month
  • Training: Included

Medium

500 Minutes at $0.95 / minute Answering Service.

$475 /month
  • Training: Included

Large

5,000 Minutes at $0.89 / minute Answering Service.

$4,450 /month
  • Training: Included
Features

Small

$83

/mo

Medium

$475

/mo

Large

$4,450

/mo

Training

Included

Included

Included

Small

$83

/mo

Training

Included

Medium

$475

/mo

Training

Included

Large

$4,450

/mo

Training

Included

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
32
Overall Review Rating
4.7
Source
Clutch
Last Updated
October 27, 2025

Business Entity

Business Entity Name XACT Acquisition, LLC
Source Delaware Secretary of State
Jurisdiction of Formation Delaware
Date of Formation November 10, 2004
Status Active
Last Updated August 14, 2020
ID 3879589

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated January 2, 2021
Learn More About The Clutch Verification Process

Locations (2)

429 South Keller Road Orlando, FL, United States 32810

10 - 15

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