Name: XACT
Address: 429 South Keller Road, Orlando, United States, FL, 32810, US
Telephone: 877-922-8877
Price range: $25 - $49
Rating: 4.7

An Organic Extension of your Customer Experience.

XACT has been delivering exceptional contact center solutions for over 26 years. With deep expertise and a commitment to excellence, we provide seamless, cost-effective, and fully integrated solutions tailored to your unique business needs. At XACT, we specialize in designing custom strategies for organizations that require more than one-size-fits-all approaches. Our collaborative, partnership-driven communication ensures we align with your goals every step of the way.

Min project size
$1,000+
Hourly rate
$25 - $49 / hr
Employees
250 - 999
Locations
Orlando, FL
Year founded
Founded 1998
Languages
Timezones

Service Lines

Call Center Services: 50%
Customer Service Outsourcing: 30%
Back Office Outsourcing: 10%
Staffing: 10%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 40%
Payment Processing: 30%
Claims Processing: 20%
Data Entry & Processing: 10%

Inbound Services

Inbound appointment scheduling: 35%
Virtual receptionist: 35%
Answering services: 30%

Customer Service Outsourcing

Phone Support Services: 50%
Email Support Services: 20%
Order Processing & Taking: 20%
Chat Support Services: 10%

Outbound Services

B2C Telemarketing & telesales: 75%
Third party verification: 15%
Customer Surveys & Market Research Calls: 10%

Staffing Focus

Seasonal Staffing: 50%
Permanent Staffing: 25%
Temporary Staffing: 25%

Industries

Education: 15%
Hospitality & leisure: 15%
Information technology: 15%
Medical: 15%
Consumer products & services: 10%
Government: 10%
Non-profit: 10%
Business services: 5%
Other industries: 5%

Clients

Midmarket ($10M - $1B): 60%
Small Business (<$10M): 40%

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate $25 - $49 /hr

Rating for cost 4 /5

What Clients Have Said

XACT provides good value for cost, with clients noting competitive pricing. Specific investments include over $100,000 for one client and $250,000 for another, indicating flexibility in pricing structures. Many reviews highlight their responsiveness and ability to scale services effectively.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 18 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Contact Center Services Packages

starting at $83/month

XACT Review Insights

Overall Review Rating

4.7

Quality 4.1
Schedule 4.2
Cost 4.0
Willing to Refer 4.8

Top Mentions

Review Highlights

Flexibility in Handling Volume Fluctuations

XACT's ability to manage fluctuating call volumes and adapt staffing levels accordingly is highly valued by clients, particularly those in seasonal or variable demand industries. This flexibility helps maintain service quality during peak periods.
Effective Use of Technology and Integration

XACT effectively integrates their services with client systems, including CRMs and other technology platforms. This integration supports seamless operations and enhances the overall efficiency of service delivery.
Challenges with Agent Training and Proficiency

Some clients noted initial challenges with agent training and proficiency, indicating a need for ongoing training and adaptation to client-specific processes. Despite this, XACT has shown improvement over time, suggesting a focus on continuous development.
Proactive in Addressing Client Feedback

Clients appreciate XACT's proactive approach in addressing feedback and making necessary adjustments to improve service delivery. This responsiveness helps in maintaining strong client relationships and achieving desired outcomes.
Expertise in Customizable Call Center Solutions

XACT demonstrates a strong ability to tailor their call center services to meet specific client needs, offering flexible and personalized solutions. Their proficiency in customizing scripts and adapting to unique business challenges is frequently praised by clients across various industries.
Impact on Client Growth and Efficiency

XACT has played a crucial role in supporting client growth and operational efficiency. Their services have enabled clients to manage increased demand and focus resources on core business activities, contributing to overall success.

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XACT Reviews

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Call Center Services
$10,000 to $49,999
Sep. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I can't overstate how satisfied I am with their quality and attentiveness."

Feb 11, 2019

VP of Operations, Groupe PSA

Nick Hill

Other industries
Washington, District of Columbia
11-50 Employees
Online Review
Verified

XACT handles calls outside normal business hours, providing customer support and referrals.

XACT agents communicate clearly with customers and internal staff. They pay attention to the details of every interaction.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the VP of operations at a car sharing organization, Groupe PSA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire XACT?

They serve as an external call center.

What were your goals for this project?

We needed someone to operate our high service level call center, with an associated 800 number, for new mobility business.

SOLUTION

How did you select this vendor?

We received responses from more than six vendors, and selected them based on a number of factors.

Describe the project in detail.

Their agents take support calls when our local phones are off, which is typically on weekends and after hours. They handle customers on the first call or escalate to the second level of support. We pay per minute, with a monthly minimum.

What was the team composition?

They provide multiple trained agents.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So far, everything has gone very well. Their agents have excellent phone voices and handle calls amazingly well. After working with multiple external call centers, I can't overstate how satisfied I am with their quality and attentiveness.

How effective was the workflow between your team and theirs?

It's great. We use multiple communication channels, including email and Slack.

What did you find most impressive about this company?

I'm impressed by the quality of their agents.

Are there any areas for improvement?

While I wouldn't overstate this, the time spent training agents on specific processes could have been shorter. It wasn't bad, but there was room for improvement.

RATINGS

5.0

Call Center Services
Less than $10,000

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"Xact Telesolutions is a good company to work with."

Jun 21, 2017

Owner, Sales

Anonymous

Retail
Baldwin Park, California
51-200 Employees
Survey Response

Call Center Services
Less than $10,000

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"The company has helped us keep the customers happy."

Jun 21, 2017

President, Other

Anonymous

Education
Clarksville, Tennessee
1-10 Employees
Survey Response

Call Center Services
Less than $10,000

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: 5.0

"It's a super tool. I wish all the companies could use the tool."

Jun 21, 2017

Executive, Customer Service

Anonymous

Information technology
Minneapolis, Minnesota
1,001-5,000 Employees
Survey Response

Showing 31-34 of 34 Reviews

Telephone Answering Service

Small

75 Minutes at $1.10 / minute Answering Service.

$83 /month

Training: Included

Medium

500 Minutes at $0.95 / minute Answering Service.

$475 /month

Training: Included

Large

5,000 Minutes at $0.89 / minute Answering Service.

$4,450 /month

Training: Included

Features	Small $83 /mo	Medium $475 /mo	Large $4,450 /mo
Training	Included	Included	Included

Small $83 /mo
Training	Included

Medium $475 /mo
Training	Included

Large $4,450 /mo
Training	Included

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 32

Overall Review Rating: 4.7

Source: Clutch

Last Updated: October 27, 2025

Business Entity

Business Entity Name	XACT Acquisition, LLC
Source	Delaware Secretary of State
Jurisdiction of Formation	Delaware
Date of Formation	November 10, 2004
Status	Active
Last Updated	August 14, 2020
ID	3879589

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	January 2, 2021

Learn More About The Clutch Verification Process

Locations (2)

429 South Keller Road Orlando, FL, United States 32810

10 - 15

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Jenn Troutman

FTECH.ua

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Hanna Mursalimova

Tingis Group

(1)

Tarek Doukkali

Additional Connections

(1)

XACT

An Organic Extension of your Customer Experience.

2 Languages that we service

4 Timezones that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

XACT Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Flexibility in Handling Volume Fluctuations

Effective Use of Technology and Integration

Challenges with Agent Training and Proficiency

Proactive in Addressing Client Feedback

Expertise in Customizable Call Center Solutions

Impact on Client Growth and Efficiency

Reviews mentioning:

XACT Reviews

Call Center Services for Car Sharing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Xact Solutions Performs Very Well

RATINGS

Xact Solutions Makes the Job Easier

RATINGS

Super Tool for Support

RATINGS

Portfolio & Awards

Packages

Telephone Answering Service

Small

Medium

Large

Verification

Business Entity

Credit Report Results

Location

Locations (2)

Contact

Connect with XACT on Social

Connections

4AllPromos.com

FTECH.ua

Tingis Group

Additional Connections