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24/7 front office coverage, powered by AI + humans

Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents available as needed. AI Receptionist plans start at $0/month.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Year founded
    Founded 2015
  • Languages

2 Languages that we service

  • English
  • Spanish

Select Focus Area
Back Office Outsourcing
Customer Service Outsourcing
Sales Outsourcing
Industries
Advertising & marketing
10%
Dental
10%
Education
10%
Energy & natural resources
10%
Financial services
10%
Hospitality & leisure
10%
Information technology
10%
Legal
10%
Medical
10%
Real estate
10%
Clients
Small Business (<$10M)
70%
Midmarket ($10M - $1B)
30%
Certified in:
Call Center Services Back Office Outsourcing Virtual receptionist Answering services Inbound appointment scheduling

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 4.8 /5

What Clients Have Said

Smith.ai offers competitively priced virtual receptionist services that deliver good value for cost. Clients report spending under $10,000 annually and appreciate the responsiveness and professionalism, which significantly reduces missed calls and enhances client engagement.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 71 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Select a service to see pricing information

Smith.ai Review Insights

Overall Review Rating

4.9
  • Quality 4.8
  • Schedule 4.8
  • Cost 4.8
  • Willing to Refer 4.8

Top Mentions

Review Highlights

  • Enhanced Client Intake and Call Handling

    Smith.ai has significantly improved client intake and call handling processes for various clients, leading to increased call answer rates and more efficient client onboarding. This improvement has been particularly noted in legal and service-oriented businesses.

  • Seamless Integration and Workflow

    The integration of Smith.ai's services into existing workflows and CRM systems has been seamless for clients, enhancing operational efficiency without the need for heavy oversight. This ease of use has been particularly beneficial for small businesses and solo practitioners.

  • Minor Onboarding and Setup Challenges

    While generally smooth, some clients reported initial onboarding and setup challenges, particularly related to the chatbot services. Smith.ai could enhance client experience by providing more comprehensive onboarding resources and support.

  • Impressive Customer Service

    Smith.ai's customer service stands out for its quality and attentiveness. Clients appreciate the team's ability to manage inquiries and changes effectively, contributing to a positive customer experience and ongoing client satisfaction.

  • Adaptability to Client Needs

    Smith.ai is lauded for their adaptability and willingness to tailor services to meet specific client requirements. The team is proactive in implementing changes and optimizing their services to align with client needs and business goals.

  • Effective Spam and Call Filtering

    Smith.ai effectively filters spam and unwanted sales calls, allowing clients to focus on genuine leads and important client interactions. This service feature has been particularly valued by clients seeking to streamline their communication processes.

Smith.ai Reviews

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Virtual Receptionist Services for Healthcare Clinic

  • AI Agents Call Center Services
  • Answering services Inbound appointment scheduling Virtual receptionist Customer Service AI Agents Sales & Lead Generation AI Agents Voice AI Agents
  • Confidential
  • July 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Smith.ai's responsiveness is impressive."

Jul 28, 2025
Clinic Owner, Mirelle Institute for Anti-Aging Medicine
Dr. Corina Ianculovici DNP
Verified
  • Other industries
  • Los Altos Hills, California
  • 1-10 Employees
  • Online Review
  • Verified

Smith.ai provides virtual receptionist services for a healthcare clinic. The team handles calls, web chats, texts, appointment bookings, lead qualification, and customer intake.

AI-Based Phone Answering Solution for Veterinary Practice

  • AI Agents AI Development
  • Chatbots & Conversational AI
  • Less than $10,000
  • May - Dec. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"We've achieved a smooth and seamless implementation."

Jul 25, 2025
Owner, The Pet Pad
Rose Adrian
Verified
  • Other industries
  • Kearney, Nebraska
  • 1-10 Employees
  • Online Review
  • Verified

Smith.ai has implemented an AI-based phone answering service for a veterinary family practice. The solution answers calls that the receptionist cannot reach and checks if the caller is a customer or a lead.

Call Center Services for Transitional Housing Provider

  • Call Center Services
  • Chatbots & Conversational AI
  • Less than $10,000
  • Apr. - June 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their ability to help get everything set up and continue to work with us to accommodate our personal needs stood out."

Jul 14, 2025
Founder, VW
Kirk Driskell
  • Non-profit
  • Alpharetta, Georgia
  • 1-10 Employees
  • Online Review

Smith.ai provided call center services for a transitional housing provider. The team set up and deployed phone answering support for the client.

Call Center Services for Accounting Services Company

  • Call Center Services
  • Answering services Inbound appointment scheduling Virtual receptionist
  • Less than $10,000
  • May 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They are top notch!"

Jul 9, 2025
Owner, Enrolled Agent, The Tax Chick.PRO
Shannon Eberhardt
Verified
  • Financial services
  • Cleveland, Texas
  • 1-10 Employees
  • Online Review
  • Verified

Smith.ai provides ongoing call center services for a tax and accounting firm. The team answers calls, takes messages, forwards calls, and responds to customers' queries.

Call Center Services for Immigration Law Firm

  • Call Center Services
  • Answering services Virtual receptionist
  • Confidential
  • Jan. 2022 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They always train members and work with our feedback."

Dec 20, 2024
Founder, Bilbao Law
Vilerka Bilbao
Verified
  • Legal
  • Jacksonville, Florida
  • 11-50 Employees
  • Online Review
  • Verified

Smith.ai provides call center services for an immigration law firm. The team handles incoming calls and qualifies leads for the firm.

Call Center Services for Law Firm

  • Call Center Services
  • Confidential
  • Jan. 2021 - Feb. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They are very responsive and efficient."

Feb 8, 2024
Paralegal, Law Firm
Anonymous
  • Legal
  • Los Angeles, California
  • 1-10 Employees
  • Online Review

Smith.ai provided call center services for a law firm. The team was in charge of answering calls, responding accordingly, and filtering spam calls.

Call Center Services for HVAC Contractor

  • Back Office Outsourcing Call Center Services Customer Service Outsourcing
  • $10,000 to $49,999
  • Apr. 2020 - May 2023
0.5
Quality
0.5
Schedule
0.5
Cost
0.5
Willing to Refer
0.5

"They exhibited poor customer service."

Oct 2, 2023
VP, Hopkins Air Conditioning
Chad Hopkins
Verified
  • Other industries
  • West Palm Beach, Florida
  • 11-50 Employees
  • Online Review
  • Verified

Smith.ai provided call center services for an HVAC contractor. The team was responsible for answering end customer's calls and messages while adhering to a structured script.

Call Center Services for Regenerative Medicine & Therapy Co

  • Back Office Outsourcing Call Center Services
  • Data Entry & Processing Virtual Assistant Answering services Inbound appointment scheduling
  • Confidential
  • June 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"We're impressed by their thoroughness."

Sep 19, 2023
Practice Manager, Houston Regenerative Therapy
Anonymous
Verified
  • Other industries
  • Houston, Texas
  • 1-10 Employees
  • Online Review
  • Verified

Smith.ai provides call center services for a regenerative medicine and therapy company. The team is responsible for appointment setting, answering questions, and transferring calls from patients.

Call Center Services for Law Firm

  • Call Center Services
  • Less than $10,000
  • Jan. 2022 - Jan. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their professionalism and ability to manage stressful and difficult callers were impressive."

Jan 11, 2023
Case Manager, H. Ernest Stone, Attorney PC
Joanne Dubray
Verified
  • Legal
  • Beverly, Massachusetts
  • 1-10 Employees
  • Online Review
  • Verified

Smith.ai provided call center services to a law firm. They answered calls, took messages, and routed calls.

Premier Verified means Clutch independently confirmed Smith.ai is a legally registered business,
has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 88 verified client reviews averaging 4.9 stars.

Learn More
Verified Client Reviews
88
Overall Review Rating
4.9
Source
Clutch
Last Updated
September 8, 2026

Business Entity

Business Entity Name Smith.AI, Inc.
Source California Secretary of State
Jurisdiction of Formation Delaware
Date of Formation April 13, 2015
Status Active
Last Updated January 1, 2021
ID C3776795

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated April 2, 2021
Learn More About The Clutch Verification Process

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