Call Center Staffing for Government Helpline
- Call Center Services
- Mar. 2022 - Ongoing
"Simply Contact agents are very skilled and able to handle even the most difficult tasks."
- 201-500 Employees
- Online Review
- Not Verified
Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, and analysis.
One of the client's greatest achievements is launching this project with Simply Contact, whose team is processing 2,000 requests a day. The partners work seamlessly to provide the required information and assistance to callers. Simply Contact is professional and moves quickly to execute new tasks.