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🏆 Award-Winning Customer Support Outsourcing

Simply Contact is a top customer support outsourcing company offering multilingual and multichannel customer services globally.

Our goal is to simplify customer service for world-class brands by delivering KPI-driven contact centers in 18+ languages.

Our customers reduce up to 70% of costs compared to expenses on in-house contact centers while increasing the quality.

  • Bronze Verified
  • $1,000+
  • < $25 / hr
  • 250 - 999
  • Founded 2013
Average Review Rating
4.8
Total Reviews
18
Most Common Project Size
$1,000,000 to $9,999,999
Average Referral Rating
4.8 /5

Focus

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    Locations (1)

    101 - 150

    Overall Review Rating

    4.8
    • Quality

      4.7 /5
    • Schedule

      4.9 /5
    • Cost

      4.9 /5
    • Willing to Refer

      4.8 /5
    See all 18 Reviews
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    Customer Service Outsourcing for CRM Consulting Company

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Jan. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "What has really impressed us about Simply Contact is their amazing customer service team."
    Dec 8, 2023

    Simply Contact provides customer service outsourcing for a CRM consulting company. The team manages the client's customer support across their channels, including chat, social media, phone calls, and emails.

    Customer Support Services for Email Deliverability Platform

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing
    • Confidential
    • Jan. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "Their expertise in customer service and back-office management is clear throughout our work together."
    Nov 28, 2023

    Simply Contact overhauls an email deliverability platform's customer service operations and sets up email, phone, and live chat support. They also handle back-office tasks like data entry and order processing.

    Customer Service Outsourcing for Authentication Solutions Co

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Feb. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their ability to provide support in multiple languages without compromising on quality was truly impressive."

    Oct 18, 2023

    Simply Contact manages an authentication solutions company's inbound customer inquiries through live chats and calls in English, Spanish, German, and French. The team's tasks include improving customer support.

    Customer Service Outsourcing for Data Analytics Company

    • Customer Service Outsourcing
    • Confidential
    • Mar. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We are thoroughly satisfied with their services."

    Oct 16, 2023

    Simply Contact provides customer service outsourcing for a data analytics company. They manage customer inquiries and live chat and social media channels, and offer support in English, Ukrainian, and German.

    Call Center Services for Social Media Monitoring Tool

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Jan. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We've been impressed with their team's transparency in everything they do."

    May 9, 2023

    Simply Contact provides call center services for an AI-powered platform. The team handles inbound customer calls and emails in English and Spanish.

    Call Center Services for Wheelchair Rental System

    • Call Center Services Customer Service Outsourcing
    • $10,000 to $49,999
    • Aug. 2022 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.0
    Cost
    4.5
    Willing to Refer
    5.0

    "We are extremely satisfied with Simply Contact's services."

    May 1, 2023

    A wheelchair rental system has hired Simply Contact to manage their inbound customer support. The team handles inquiries and troubleshooting and provides guidance in both English and German.

    Customer Support for Music Distribution Company

    • Customer Service Outsourcing
    • Confidential
    • Aug. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are attentive to our requirements and are quick to implement any necessary changes."

    Apr 26, 2023

    Simply Contact provides multi-lingual customer support for a music distribution company. They handle customer inquiries and audio and video content QC to enhance customer satisfaction.

    Customer Support Services for SaaS Company

    • Customer Service Outsourcing
    • Confidential
    • Sep. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their attention to detail, strict QC measures, and efficient analytics and monitoring are commendable."

    Apr 25, 2023

    Simply Contact provides a team of five customer support agents to help a SaaS company manage their help desk. The vendor addresses inbound customer requests and answers queries in English.

    Multilingual Client Support for Customer Service Provider

    • Call Center Services
    • $10,000 to $49,999
    • Sep. 2021 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are easy to talk to. Scheduling meetings or training are hassle-free."

    May 16, 2022

    Simply Contact offers email support to German, English, and Japanese clients of a customer service provider. They provide eight hours of service a day using an internal tool called EmanageCRM.

    Сall Сenter Services for International Wholesale Retailer

    • Call Center Services
    • $50,000 to $199,999
    • May 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Simply Contact is always open to the things we want to be improved or implemented."

    Jul 16, 2021

    Simply Contact has been hired to provide call center services for an international wholesale retailer. Their goal is to improve their existing customer service efforts.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    17
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    December 8, 2023
    Business Entity
    Business Entity Name LLC "SIMPLY CONTACT INTERNATIONAL"
    Source Ministry of Justice of Ukraine
    Jurisdiction of Formation Ukraine
    Date of Formation November 27, 2019
    Status Active
    Last Updated April 15, 2021
    ID 43373004

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