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🏆 Award-Winning Customer Support Outsourcing

Simply Contact is Europe's leading customer support provider, delivering personalized solutions to top brands and building strong partnerships.

🔹 European agents

Our EU-based agents bring a deep cultural understanding, have expertise in regional regulations, and speak your language.

🔹 Solution-based approach

We understand “solutions” not as a fixed set of services but as tailored responses to your long-term needs.

🔹 Acting like a true partner

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    Warszawa, Poland
  • Year founded
    Founded 2013
  • Languages

11 Languages that we service

  • English
  • Spanish
  • Arabic
  • Russian
  • German
  • French
  • Italian
  • Polish
  • Ukrainian
  • Romanian
  • Dutch

5 Locations

  • Warszawa , Poland
  • Dnipro , Ukraine
  • Kyiv , Ukraine
  • Poltava , Ukraine
  • L'viv , Ukraine
No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.8 /5

    What Clients Have Said

    Simply Contact is recognized for offering good value for cost, with clients noting a fit within their budget. However, some reviews suggest a need for improvement in their pricing strategy. Overall, the company delivers efficient customer support across multiple channels.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 13 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Simply Contact Review Insights

    Overall Review Rating

    4.8
    • Quality 4.8
    • Schedule 5.0
    • Cost 4.8
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Effective Communication and Transparency

      Clients consistently praise Simply Contact's transparent communication and regular updates. This openness helps build trust and ensures that clients are always informed about project progress.

    • High Adaptability and Quick Implementation

      Clients commend Simply Contact for their ability to quickly adapt to new projects and implement customer support systems efficiently. This agility has been crucial for clients needing rapid deployment.

    • Areas for Improvement in Sales Performance

      One client reported that Simply Contact's telemarketing services did not meet sales expectations, suggesting a need for improvement in this area. However, they still recommend Simply Contact for customer support roles.

    • Positive Impact on Customer Satisfaction

      Simply Contact's involvement has led to significant improvements in customer satisfaction scores for multiple clients. Enhanced support quality and reduced response times are common outcomes.

    • Strong Customer Support Expertise

      Simply Contact is repeatedly praised for their ability to handle customer support efficiently across multiple channels. Clients report improvements in customer satisfaction, faster response times, and higher customer retention rates. Their adaptability and quick agent training are also highlighted.

    • Proficient Project Management

      Reviews indicate that Simply Contact manages projects effectively, delivering on time and maintaining clear communication. They are responsive to client needs and provide regular updates, ensuring a smooth workflow.

    Simply Contact Reviews

    Submit A Review
    All Filters

    Customer Service & Back Office Outsourcing for FinTech Co

    • Back Office Outsourcing Customer Service Outsourcing
    • $50,000 to $199,999
    • June 2023 - Oct. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are able to deliver high-quality support in such a short time."

    Marketing Manager, Spendbase
    Aram Atanesyan
    • Financial services
    • Lewes, Delaware
    • 51-200 Employees
    • Online Review 
    • Verified

    Simply Contact provided customer service and back office support for a fintech company. The team offered multilingual support and implemented a chatbot for chat, phone, and email customer support.

    Customer Support for Email Signature Generator

    • Customer Service Outsourcing
    • Confidential
    • Feb. 2023 - Aug. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "What stood out was their ability to manage complex technical support requests and quickly integrate with our systems."

    Marketer, MySignature
    Anonymous
    • Software
    • Lviv, Ukraine
    • 11-50 Employees
    • Online Review 

    Simply Contact provided 24/7 multi-language customer support to users of an email signature generator. The team managed technical troubleshooting and subscription and billing inquiries.

    Back Office & Customer Service for App Optimization Agency

    • Back Office Outsourcing Customer Service Outsourcing
    • Confidential
    • Feb. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They made their services fit seamlessly into our systems, ensuring smooth operations and improved service."

    Marketing Manager, App Optimization Agency
    Anonymous
    • Advertising & marketing
    • Brewster, New York
    • 51-200 Employees
    • Online Review 
    • Verified

    An app optimization company has hired Simply Contact to establish a 24/7 customer support system. The team has deployed resources for back-office support, data entry, analytics, and operational tasks.

    Customer Service Support for Public Interest Tech Firm

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Sep. 2023 - Jan. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "They were great communicators and adaptive to our needs."
    Co-Founder & CMO, Verent Solutions
    Alexandre Corriveau-Bourque
    • Information technology
    • Dover, Delaware
    • 1-10 Employees
    • Online Review 
    • Verified

    Simply Contact provided customer service support to a public interest technology firm. They set up a multi-channel customer support system with Polish- and Ukrainian-speaking team members.

    Customer Support for Travel Technology Company

    • Customer Service Outsourcing
    • Confidential
    • May 2021 - Nov. 2022
    4.0
    Quality
    3.0
    Schedule
    5.0
    Cost
    3.5
    Willing to Refer
    3.0

    "They were highly resilient."

    Department Head, Travel Technology Company
    Anonymous
    • Advertising & marketing
    • City of London, England
    • 11-50 Employees
    • Online Review 
    • Verified

    Simply Contact provided 24-hour customer support for a travel technology company. The team handled general inquiries via live chat, e-mail, and phone. They assisted customers in English, German, and French.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    24
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    December 9, 2024
    Business Entity
    Business Entity Name Simply Contact Sp. z o.o.
    Source Central Statistical Office of Poland
    Jurisdiction of Formation Poland
    Date of Formation April 4, 2022
    Status Active
    Last Updated December 19, 2024
    ID 0000964411
    Credit Report Results
    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated December 31, 2024
    Learn More About The Clutch Verification Process

    Locations (5)

    101 - 150

    Contact Simply Contact

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