Simply Contact, 26 Reviews, Address, Data & More

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🏆 Award-Winning Customer Support Outsourcing

Simply Contact is Europe's leading customer support provider, delivering personalized solutions to top brands and building strong partnerships.

🔹 European agents

Our EU-based agents bring a deep cultural understanding, have expertise in regional regulations, and speak your language.

🔹 Solution-based approach

We understand “solutions” not as a fixed set of services but as tailored responses to your long-term needs.

🔹 Acting like a true partner

$1,000+
< $25 / hr
250 - 999
Warszawa, Poland
Founded 2013

Focus

Service Lines

No data have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.8 /5

What Clients Have Said

Simply Contact is recognized for offering good value for cost, with clients noting a fit within their budget. However, some reviews suggest a need for improvement in their pricing strategy. Overall, the company delivers efficient customer support across multiple channels.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 13 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Simply Contact Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 5.0
Cost 4.8
Willing to Refer 4.9

Top Mentions

Review Highlights

Strong Customer Support Expertise

Simply Contact is repeatedly praised for their ability to handle customer support efficiently across multiple channels. Clients report improvements in customer satisfaction, faster response times, and higher customer retention rates. Their adaptability and quick agent training are also highlighted.
Areas for Improvement in Sales Performance

One client reported that Simply Contact's telemarketing services did not meet sales expectations, suggesting a need for improvement in this area. However, they still recommend Simply Contact for customer support roles.
Proficient Project Management

Reviews indicate that Simply Contact manages projects effectively, delivering on time and maintaining clear communication. They are responsive to client needs and provide regular updates, ensuring a smooth workflow.
Effective Communication and Transparency

Clients consistently praise Simply Contact's transparent communication and regular updates. This openness helps build trust and ensures that clients are always informed about project progress.
Positive Impact on Customer Satisfaction

Simply Contact's involvement has led to significant improvements in customer satisfaction scores for multiple clients. Enhanced support quality and reduced response times are common outcomes.
Customized Solutions and Flexibility

Simply Contact is recognized for tailoring their services to fit specific client needs. They invest time in understanding client businesses and provide solutions that align with client objectives and requirements.

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Simply Contact Reviews

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Call Center Services
Confidential
Mar. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Simply Contact agents are very skilled and able to handle even the most difficult tasks."

Jun 14, 2022

Call Center Manager, Government Helpline Center

Alena Marushchak

Nonprofit
Kyiv, Ukraine
201-500 Employees
Online Review

Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, and analysis.

One of the client's greatest achievements is launching this project with Simply Contact, whose team is processing 2,000 requests a day. The partners work seamlessly to provide the required information and assistance to callers. Simply Contact is professional and moves quickly to execute new tasks.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I represent the state institution "Government Contact Center”. Our contact center at the Cabinet of Ministers of Ukraine has been processing requests from citizens on any economic or legal issues for 13 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Simply Contact, and what were your goals??

For what projects/services did your company hire Simply Contact? Since the beginning of the war in Ukraine, some of our staff were unable to work. Besides, the number of requests from people grew significantly. That is why we needed a professional customer support company to handle these requests.

The Simply Contact team was happy to assist us and took up our project on a charitable basis. What were your goals for this project? The primary aim was to launch the project as soon as possiblе to start helping and supporting people who found themselves in tough situations because of the war.

SOLUTION

How did you select this vendor and what were the deciding factors?

Simply Contact was recommended to us as a reliable and experienced company. And we became fully convinced that Simply Contact is a team of real professionals who can launch the project in any conditions and work with maximum efficiency for reaching the goals.

Describe the project in detail and walk through their service package, including any calling tools used.

15-45 is the government hotline for consulting people on any issues related to the war in the country. The part of our staff wasn’t able to work considering such unforeseen circumstances. We turned to Simply Contact as we needed a trustworthy partner. Simply Contact has profound experience in providing customer support services and is known for their quality of service.

Thanks to their team, we managed to launch a project in just one day which is an almost impossible term for the industry. Simply Contact quickly organized the necessary IT infrastructure, monitoring, and analytics processes. They assembled and trained agents controlling the workflow around the clock.

Who did you work with and what was the feedback process like?

The team consists of 40 agents. Each of them has shown to be a responsible professional focused on improving the quality.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

One of the greatest achievements is launching the project incredibly quickly. Simply Contact agents are processing 2000 requests per day, providing informational support to civilians that is particularly important during the war. They are working promptly to answer any question and provide the required assistance.

Describe their project management style, including communication tools and timeliness.

Our collaboration was very coherent and productive. We quickly and seamlessly joined our forces and started to contribute to our common victory.

What did you find most impressive or unique about this company?

We were impressed by the high level of professionalism of Simply Contact. They have managed to start the project just in one day. Moreover, the agents of Simply Contact were able to move to a new project very quickly and continue providing support to civilians even under such challenging circumstances.

Are there any areas for improvement or something they could have done differently?

We don’t see anything that could be improved. Simply Contact agents are very skilled and able to handle even the most difficult tasks.

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing
$50,000 to $199,999
June 2023 - Oct. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are able to deliver high-quality support in such a short time."

Nov 12, 2024

Marketing Manager, Spendbase

Aram Atanesyan

Financial services
Lewes, Delaware
51-200 Employees
Online Review
Verified

Simply Contact provided customer service and back office support for a fintech company. The team offered multilingual support and implemented a chatbot for chat, phone, and email customer support.

The client experienced faster resolution times and increased customer satisfaction thanks to Simply Contact's high-quality support. The team was easy to reach, ensured everything stayed on track, and was receptive to feedback. Their ability to quickly train agents impressed the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Spendbase

Describe what your company does in a single sentence.

We provide a platform that helps companies achieve full visibility and control over their software costs and purchases.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simply Contact to accomplish?

Provide support in multiple channels Enhance customer support processes Reduce operational costs

SOLUTION

How did you find Simply Contact?

Online Search

Why did you select Simply Contact over others?

High ratings
Good value for cost

How many teammates from Simply Contact were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Simply Contact helped us improve customer satisfaction by providing multilingual support through chat, phone, and email, as well as technical help for our users. They also implemented an AI-powered chatbot for quick responses and managed back-office tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced faster resolution times and CSAT increase.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project went stress-free as their team was always easy to reach, and the project manager ensured everything stayed on track. They made adjustments whenever needed and adressed any concerns we had during the project.

What was your primary form of communication with Simply Contact?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

How quickly their agents were trained and ready to handle our specific processes and needs. They are able to deliver high-quality support in such a short time.

Are there any areas for improvement or something Simply Contact could have done differently?

Haven't noticed any throughout the project.

RATINGS

5.0

Customer Service Outsourcing
Confidential
Feb. 2023 - Aug. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What stood out was their ability to manage complex technical support requests and quickly integrate with our systems."

Aug 29, 2024

Marketer, MySignature

Anonymous

Software
Lviv, Ukraine
11-50 Employees
Online Review

Simply Contact provided 24/7 multi-language customer support to users of an email signature generator. The team managed technical troubleshooting and subscription and billing inquiries.

On average, Simply Contact handled 250 customer queries daily and resolved 85% of them on the first communication. They also enabled the client to decrease response times by 40% and improve resolution rates by 25%, increasing customer satisfaction. Moreover, the team communicated consistently.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a Marketer of MySignature

Describe what your company does in a single sentence.

MySignature is an online tool that helps you create professional and branded email signatures.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simply Contact to accomplish?

Manage 24/7 customer support for our platform users.
Provide technical support for our users.
Assist with subscription management and billing inquiries.

SOLUTION

How did you find Simply Contact?

Recommended

Why did you select Simply Contact over others?

High ratings
Pricing fit our budget

How many teammates from Simply Contact were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Simply Contact managed technical troubleshooting and offered multi-language support, which allowed us to better serve our global customer base. They also handled subscription and billing inquiries, ensuring that customer requests were processed promptly. On average, they handled 250 customer inquiries daily, resolving 85% of them on the first contact.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a significant improvement in customer satisfaction, with response times decreasing by 40% and resolution rates improving by 25%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The delivery process was smooth, and communication was consistent throughout. It was always easy to reach the project manager, and all deliverables were completed on time without any issues.

What was your primary form of communication with Simply Contact?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their ability to manage complex technical support requests and quickly integrate with our systems.

Are there any areas for improvement or something Simply Contact could have done differently?

There’s very little to suggest in terms of improvement. They handled every aspect of the project with precision and flexibility.

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing
Confidential
Feb. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They made their services fit seamlessly into our systems, ensuring smooth operations and improved service."

Feb 23, 2024

Marketing Manager, App Optimization Agency

Anonymous

Advertising & marketing
Brewster, New York
51-200 Employees
Online Review
Verified

An app optimization company has hired Simply Contact to establish a 24/7 customer support system. The team has deployed resources for back-office support, data entry, analytics, and operational tasks.

Thanks to Simply Contact's efforts, the client has seen a 30% decrease in customer response times and a 25% increase in overall efficiency. The team has completed the training quickly, executes tasks on time, and is highly responsive. Their quality, efficient, and tailor-made services stand out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of an advertising & marketing company

Describe what your company does in a single sentence.

We are an App Store Optimization agency that excels in conducting ASO experiments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simply Contact to accomplish?

Provide 24/7 support to our customers and users, addressing all incoming inquiries and issues across various channels
Improve our operational efficiency

SOLUTION

How did you find Simply Contact?

Clutch Site

Why did you select Simply Contact over others?

High ratings
Good value for cost
Company values aligned

How many teammates from Simply Contact were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Simply Contact provided a comprehensive suite of services. The key deliverables included:

Establishment of a 24/7 customer support system capable of handling inquiries across multiple channels (live chat, email, messengers, calls).
Deployment of a dedicated team for back-office support, focusing on data entry, analytics, and operational tasks.
Training and development of agents to ensure they align with our company's standards and quality expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Partnering with Simply Contact resulted in a 30% decrease in customer response times and a 25% boost in our overall efficiency, thanks to their back-office services streamlining our operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Simply Contact did an excellent job managing the project. They always finished work on time and quickly responded whenever we needed them. They trained their team fast and got the project up and running without any drop in quality. This made things go smoothly for both our customers and our team.

What was your primary form of communication with Simply Contact?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us about Simply Contact is their commitment to quality and efficiency. The speed at which they were able to onboard and train their agents to handle our specific requirements was remarkable. They made their services fit seamlessly into our systems, ensuring smooth operations and improved service.

Are there any areas for improvement or something Simply Contact could have done differently?

Simply Contact met all our expectations and delivered exceptional service. So, we didn't see anything that needed to be better.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Confidential
Sep. 2023 - Jan. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were great communicators and adaptive to our needs."

Jan 19, 2024

Co-Founder & CMO, Verent Solutions

Alexandre Corriveau-Bourque

Information technology
Dover, Delaware
1-10 Employees
Online Review
Verified

Simply Contact provided customer service support to a public interest technology firm. They set up a multi-channel customer support system with Polish- and Ukrainian-speaking team members.

Simply Contact helped the client establish a fully operational customer support system ready to onboard their app's first users. The service provider was pleasant, flexible, patient, and adaptive to the client's needs. They also worked quickly and communicated effectively via email and meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and Chief Marketing Officer of Verent Solutions.
Describe what your company does in a single sentence.

Verent Solutions, PBC is a public interest technology company. We develop products and services to enable housing support organizations to reach more landlords and tenants with better and more efficient suppport.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simply Contact to accomplish?

Set up a multi-lingual customer service system for our pilot in Poland.

SOLUTION

How did you find Simply Contact?

Online Search
Why did you select Simply Contact over others?

Pricing fit our budget
Great culture fit
Offered support in the languages we needed

Describe the scope of work in detail. Please include a summary of key deliverables.

We are an early-stage start up who haven't established a formal customer support system before. Simply Contact provided us with guidance and technical support to establish a multi-lingual (Polish and Ukrainian) and multi-channel customer support system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had a fully operational, multi-channel customer support system ready for when our app's first users came on board.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were great communicators and adaptive to our needs. They also moved quickly.
What was your primary form of communication with Simply Contact?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Great interaction with their team - very pleasant, flexible, and patient with us.
Are there any areas for improvement or something Simply Contact could have done differently?

None

RATINGS

5.0

Customer Service Outsourcing
Confidential
May 2021 - Nov. 2022

4.0

Quality: 3.0

Schedule: 5.0

Cost: 3.5

Willing to Refer: 3.0

"They were highly resilient."

Apr 18, 2023

Department Head, Travel Technology Company

Anonymous

Advertising & marketing
City of London, England
11-50 Employees
Online Review
Verified

Simply Contact provided 24-hour customer support for a travel technology company. The team handled general inquiries via live chat, e-mail, and phone. They assisted customers in English, German, and French.

Simply Contact's work was met with positive acclaim. The engagement led to a high customer satisfaction rate and speedy response times. Further, the team was responsive and communicative via virtual meetings and emails. Customers can expect a team that gets the job done.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a Department Head of an Information technology company

Describe what your company does in a single sentence.

A travel technology company enabling customers to check in their bags at home and travel to and from the airport hassle and luggage free.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simply Contact to accomplish?

Support with German and French customer support enquiries

SOLUTION

How did you find Simply Contact?

Other

Why did you select Simply Contact over others?

Pricing fit our budget
Other

What was the size of Simply Contact’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Handled basic general enquiries via live chat, e-mail and phone, triaging tickets to the internal customer support team when out of scope. Using the FAQS as a baseline for information, assisting customers to the best of their ability in English, German and French. Offering 24 hour support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

High CSAT, speedy response times, quality of response.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive.

What was your primary form of communication with Simply Contact?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They were highly resilient.

Are there any areas for improvement or something Simply Contact could have done differently?

As we required agents to speak 3 languages, we found the proficiency of each language differed. Our market is quite complicated and it requires a lot of knowledge so we found some advisors understood how to handle queries better than others.

RATINGS

4.0

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Verified Client Reviews: 24

Overall Review Rating: 4.8

Source: Clutch

Last Updated: December 9, 2024

Business Entity

Business Entity Name	Simply Contact Sp. z o.o.
Source	Central Statistical Office of Poland
Jurisdiction of Formation	Poland
Date of Formation	April 4, 2022
Status	Active
Last Updated	December 19, 2024
ID	0000964411

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	December 31, 2024

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Locations (5)

101 - 150

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Simply Contact

🏆 Award-Winning Customer Support Outsourcing

11 Languages that we service

5 Locations

Focus

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Simply Contact Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Strong Customer Support Expertise

Areas for Improvement in Sales Performance

Proficient Project Management

Effective Communication and Transparency

Positive Impact on Customer Satisfaction

Customized Solutions and Flexibility

Reviews mentioning:

Simply Contact Reviews

Call Center Staffing for Government Helpline

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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Customer Service & Back Office Outsourcing for FinTech Co

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Customer Support for Email Signature Generator

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OPPORTUNITY / CHALLENGE

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RESULTS & FEEDBACK

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Back Office & Customer Service for App Optimization Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

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RESULTS & FEEDBACK

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Customer Service Support for Public Interest Tech Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Support for Travel Technology Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Business Entity

Credit Report Results

Locations (5)