Customer Support for Music Distribution Company
- Customer Service Outsourcing
- Confidential
- Aug. 2022 - Ongoing
"They are attentive to our requirements and are quick to implement any necessary changes."
- Arts, entertainment & music
- Liverpool, England
- 51-200 Employees
- Online Review
- Verified
Simply Contact provides multi-lingual customer support for a music distribution company. They handle customer inquiries and audio and video content QC to enhance customer satisfaction.
The engagement has led to a significant improvement in customer support response times and customer satisfaction scores. Simply Contact's dedication to understanding the business has been critical to the project's success. Further, they demonstrate smooth communication through meetings and emails.