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🏆 Award-Winning Customer Support Outsourcing

Simply Contact is Europe's leading customer support provider, delivering personalized solutions to top brands and building strong partnerships.

🔹 European agents

Our EU-based agents bring a deep cultural understanding, have expertise in regional regulations, and speak your language.

🔹 Solution-based approach

We understand “solutions” not as a fixed set of services but as tailored responses to your long-term needs.

🔹 Acting like a true partner

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    Warszawa, Poland
  • Year founded
    Founded 2013
  • Languages

11 Languages that we service

  • English
  • Spanish
  • Arabic
  • Russian
  • German
  • French
  • Italian
  • Polish
  • Ukrainian
  • Romanian
  • Dutch

5 Locations

  • Warszawa , Poland
  • Dnipro , Ukraine
  • Kyiv , Ukraine
  • Poltava , Ukraine
  • L'viv , Ukraine

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.8 /5

    What Clients Have Said

    Simply Contact is recognized for offering good value for cost, with clients noting a fit within their budget. However, some reviews suggest a need for improvement in their pricing strategy. Overall, the company delivers efficient customer support across multiple channels.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 13 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Simply Contact Review Insights

    Overall Review Rating

    4.8
    • Quality 4.8
    • Schedule 5.0
    • Cost 4.8
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Proficient Project Management

      Reviews indicate that Simply Contact manages projects effectively, delivering on time and maintaining clear communication. They are responsive to client needs and provide regular updates, ensuring a smooth workflow.

    • Areas for Improvement in Sales Performance

      One client reported that Simply Contact's telemarketing services did not meet sales expectations, suggesting a need for improvement in this area. However, they still recommend Simply Contact for customer support roles.

    • Efficient Multilingual Support

      Clients appreciate Simply Contact's proficiency in providing multilingual support, including English, German, Spanish, and French. This capability has helped clients expand their global reach and improve customer satisfaction.

    • Positive Impact on Customer Satisfaction

      Simply Contact's involvement has led to significant improvements in customer satisfaction scores for multiple clients. Enhanced support quality and reduced response times are common outcomes.

    • High Adaptability and Quick Implementation

      Clients commend Simply Contact for their ability to quickly adapt to new projects and implement customer support systems efficiently. This agility has been crucial for clients needing rapid deployment.

    • Cost-Effective Solutions

      Many clients find Simply Contact's services to be of good value for the cost. They offer competitive pricing while maintaining high-quality service, which helps clients reduce operational costs.

    Simply Contact Reviews

    Submit A Review
    All Filters

    Customer Support for Music Distribution Company

    • Customer Service Outsourcing
    • Confidential
    • Aug. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are attentive to our requirements and are quick to implement any necessary changes."

    Head of Support, Ditto Music
    Stacey Warder
    • Arts, entertainment & music
    • Liverpool, England
    • 51-200 Employees
    • Online Review 
    • Verified

    Simply Contact provides multi-lingual customer support for a music distribution company. They handle customer inquiries and audio and video content QC to enhance customer satisfaction.

    Customer Support Services for SaaS Company

    • Customer Service Outsourcing
    • Confidential
    • Sep. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their attention to detail, strict QC measures, and efficient analytics and monitoring are commendable."

    CEO, SaaS Company
    Anonymous
    • Software
    • London, England
    • 1-10 Employees
    • Online Review 
    • Verified

    Simply Contact provides a team of five customer support agents to help a SaaS company manage their help desk. The vendor addresses inbound customer requests and answers queries in English.

    Multilingual Client Support for Customer Service Provider

    • Call Center Services
    • $10,000 to $49,999
    • Sep. 2021 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are easy to talk to. Scheduling meetings or training are hassle-free."

    Growth Manager, Customer Service Provider
    Anonymous
    • Advertising & marketing
    • Pasig City, Philippines
    • 201-500 Employees
    • Online Review 
    • Verified

    Simply Contact offers email support to German, English, and Japanese clients of a customer service provider. They provide eight hours of service a day using an internal tool called EmanageCRM.

    Сall Сenter Services for International Wholesale Retailer

    • Call Center Services
    • $50,000 to $199,999
    • May 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Simply Contact is always open to the things we want to be improved or implemented."

    Senior Specialist, Cash & Carry
    Anonymous
    • Retail
    • Kyiv, Ukraine
    • 10,001+ Employees
    • Online Review 
    • Verified

    Simply Contact has been hired to provide call center services for an international wholesale retailer. Their goal is to improve their existing customer service efforts.

    Call Center Services for Cosmetic & Beauty Brand

    • Call Center Services
    • $1,000,000 to $9,999,999
    • Sep. 2014 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "They ensure continuous monitoring and analytics processes to track project performance and improve workflows."

    Head of Customer Care, Yves Rocher
    Karina Trofimova
    • Retail
    • Kyiv, Ukraine
    • 10,001+ Employees
    • Online Review 
    • Verified

    Simply Contact handles the outbound and inbound calls of a cosmetic & beauty brand along with their order processing. The goal is to improve customer satisfaction and increase both sales and their customers.

    SaaS Customer Support for IT Marketing Agency

    • Call Center Services
    • $1,000,000 to $9,999,999
    • Sep. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We are happy with our cooperation at this moment."

    CEO, IT Marketing Agency
    Anonymous
    • Advertising & marketing
    • Ukraine
    • 11-50 Employees
    • Online Review 
    • Verified

    An IT marketing agency hired Simply Contact to support their new contact center with customer support. Their aim is to establish a cost-efficient customer support solution.

    Call Center Services for Travel Tech Company

    • Call Center Services
    • $1,000,000 to $9,999,999
    • Nov. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The key to project success is definitely the established workflows they have in place."

    SVP People & Culture, Travel Tech Company
    Corissa Leong
    • Hospitality & leisure
    • New York City, New York
    • 1,001-5,000 Employees
    • Online Review 
    • Verified

    Simply Contact provides a customer retention team for a travel tech company. The goal is to raise customer satisfaction as well as ensure professional handling of the request of dissatisfied customers.

    Contact Center Services for IT Staff Augmentation Company

    • Call Center Services
    • $1,000,000 to $9,999,999
    • Sep. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The most impressive factor of Simply Contact's service is the clear and organized workflow."

    Sales Manager, IT Staff Augmentation Company
    Anonymous
    • Human Resources
    • Ukraine
    • 11-50 Employees
    • Online Review 
    • Verified

    Simply Contact provides ongoing contact center services for an IT staff augmentation company. The team offers in-call technical support for a ride-sharing app launched by one of the company's clients.

    Call Center Services for HR Services & Biz Process Provider

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2018 - Mar. 2020
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They’re not complacent and are always looking for additional things to do."

    CMO, Smart Solutions
    Alexey Shatilov
    • Business services
    • Kyiv, Ukraine
    • 201-500 Employees
    • Online Review 
    • Verified

    Simply Contact provided call center services for leading HR services and business process provider. The team handled the outbound calls and outbound activity such as rating the qualification of job seekers.

    Telemarketing Outsourcing for Call Center

    • Call Center Services
    • Confidential
    • Dec. - Jan. 2019
    4.0
    Quality
    3.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    4.0

    "Simply Contact’s prices are a huge plus."

    CEO & Founder, RITONE Contact Center
    Vita Japina
    • Telecommunications
    • Latvia
    • 1-10 Employees
    • Phone Interview 
    • Verified

    Simply Contact supplied German-speaking operators to conduct telemarketing services for a call center’s client.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    24
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    December 9, 2024

    Business Entity

    Business Entity Name Simply Contact Sp. z o.o.
    Source Central Statistical Office of Poland
    Jurisdiction of Formation Poland
    Date of Formation April 4, 2022
    Status Active
    Last Updated December 19, 2024
    ID 0000964411

    Credit Report Results

    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated December 31, 2024
    Learn More About The Clutch Verification Process

    Locations (5)

    101 - 150

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