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AI-Enhanced Customer Support and Care

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.

Reasons to count on us:

  • $1,000+
  • < $25 / hr
  • 1,000 - 9,999
  • Wilmington, DE
  • Founded 2010

31 Languages that we service

  • English
  • Spanish
  • Arabic
  • Bengali
  • Hindi
  • Russian
  • Portuguese
  • Japanese
  • German
  • Korean
  • French
  • Turkish
  • Vietnamese
  • Cantonese
  • Italian
  • Urdu
  • Polish
  • Ukrainian
  • Persian
  • Romanian
  • Azerbaijani
  • Dutch
  • Hebrew
  • Czech
  • Serbian
  • Bulgarian
  • Estonian
  • Slovakian
  • Croatian
  • Swedish
  • Georgian

9 Timezones that we service

CET
Central European Time (CET)
EST
Eastern Standard Time (EST)
CST
Central Standard Time (CST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)
GMT
Greenwich Mean Time (GMT)
JST
Japan Standard Time (JST)
ACT
Australia Central Time (ACT)
AET
Australia Eastern Time (AET)

3 Locations

  • Wilmington , DE
  • Beograd , Serbia
  • DSR , Argentina
Total Reviews
59
Average Referral Rating
5.0 /5
Most Common Project Size

Focus

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    SupportYourApp Review Insights

    Overall Review Rating

    4.9
    • Quality 4.9
    • Schedule 4.9
    • Cost 4.7
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Room for Improvement in Agent Training

      Some clients suggest that SupportYourApp could enhance their agent training programs, particularly in technical knowledge, to ensure all agents meet the highest standards of service delivery.

    • Proficiency in Customer Support

      SupportYourApp is praised for providing proficient and personalized customer support across various industries, improving response rates, customer satisfaction, and retention. Clients appreciate their ability to handle complex queries and provide high-quality service.

    • Satisfaction with Cost-Effectiveness

      Clients appreciate the cost-effectiveness of SupportYourApp's services, noting that they provide high-quality support at a reasonable price, which is beneficial for businesses looking to manage expenses.

    • Flexibility and Scalability

      SupportYourApp is noted for their flexibility and ability to scale teams according to client requirements. This adaptability allows them to handle increased workloads and expand services as needed, aligning with client growth.

    • Quick Integration and Onboarding

      SupportYourApp is recognized for their ability to quickly integrate and onboard new teams, allowing clients to start receiving support services promptly. This efficiency is crucial for businesses needing immediate assistance.

    • Strong Project Management

      SupportYourApp demonstrates strong project management skills, ensuring projects are delivered on time and meet client expectations. Their proactive approach and regular communication contribute to successful partnerships.

    SupportYourApp Reviews

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    Customer Service Outsourcing for E-Commerce Company

    • Customer Service Outsourcing
    • Confidential
    • June 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Everyone we interacted with has been impressive and professional."

    Owner, E-Commerce Company
    Anonymous
    • eCommerce
    • Dover, Delaware
    • 1-10 Employees
    • Online Review 
    • Verified

    SupportYourApp provides customer support services for an e-commerce company. The team has provided a support consultant to handle the client's email customer communication and QA.

    Customer Service Outsourcing for Public Transportation Co

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Feb. 2022 - Ongoing
    4.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "The service provided by SupportYourApp is quick and delivered with much care and a personal touch."

    Customer Support Team Lead, Optibus
    Asaf Shabtai
    • Software
    • Israel
    • 201-500 Employees
    • Online Review 
    • Verified

    SupportYourApp provides customer support services for a public transportation company. The team monitors customer requests 24/7, handling support cases for the client's products and the companies they acquire. 

    Customer Support for Smart Home Climate Control Brand

    • Customer Service Outsourcing
    • Confidential
    • Jan. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They're flexible in adapting to any changes or new requirements."

    Director of Customer Experience & Operations, Sensibo
    Juan Iglesias-López
    • HVAC
    • Tel Aviv, Israel
    • 11-50 Employees
    • Online Review 
    • Verified

    SupportYourApp provides customer support services to a smart home climate control brand. The team handles inbound inquiries, onboards end clients, manages the CRM system, and analyzes customer feedback.

    Customer Support Services for HealthTech Company

    • Call Center Services Customer Service Outsourcing
    • $50,000 to $199,999
    • May 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We're impressed with their dedication to helping us achieve our goals whenever they can or whenever we need them."

    CEO, Blueheart
    Sachin Raoul
    • Healthcare
    • London, England
    • 11-50 Employees
    • Online Review 
    • Verified

    SupportYourApp provides customer support services to a healthtech firm. They manage the client's email customer communication, handle their Zendesk system, conduct QA reviews, and create a knowledge base.

    Customer Support Services for R&D Service Provider

    • Call Center Services Customer Service Outsourcing
    • $50,000 to $199,999
    • Oct. 2018 - Feb. 2020
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "They had quick, professional, and proactive communication from the very start."
    CEO & Founder, Sirin Software LLC
    Alex Nikitenko
    • Research
    • Orlando, Florida
    • 51-200 Employees
    • Online Review 
    • Verified

    An R&D service provider hired SupportYourApp to provide them with a customer support team. The support services were provided via email, chat, web form, and phone. The team also provided a dedicated consultant.

    BPO for Blockchain-Based Noncustodial Wallet Provider

    • Customer Service Outsourcing
    • Confidential
    • Apr. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are always ready to provide us with any information we need."

    Head of Customer Success, Stellar Development Foundation
    Rosa Flores
    • Financial services
    • San Francisco, California
    • 51-200 Employees
    • Online Review 
    • Verified

    SupportYourApp provides customer support for a blockchain-based noncustodial wallet provider. The team focuses on Ukrainian, Argentinian, and American user support, customer journey optimization, and guidance.

    Customer Support for Gift & Accessories Brand

    • Customer Service Outsourcing
    • Confidential
    • Oct. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "What distinguishes them is their active commitment to rectifying problems when they arise."

    Director, Gift & Accessories Brand
    Anonymous
    • Retail
    • United Kingdom
    • 11-50 Employees
    • Online Review 
    • Verified

    SupportYourApp provides customer support services to a gift and accessories brand. They've deployed three agents who offer phone and email support seven days a week for 14-22 hours daily.

    Call Center Services for Education Company

    • Call Center Services
    • Confidential
    • Aug. 2022 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "We are pleased with the partnership thus far."

    Executive, Education Company
    Anonymous
    • Education
    • Baltimore, Maryland
    • 51-200 Employees
    • Online Review 
    • Verified

    SupportYourApp provides Tier 1 help desk support for an education company. This includes responding to email and phone inquiries, applying tags, escalating issues, and providing analytics reports and insights.

    Customer Support for E-Commerce Company

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • May 2021 - Ongoing
    5.0
    Quality
    4.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are always very responsive and ready to help."

    Team Lead Customer Care, E-Commerce Company
    Anonymous
    • Advertising & marketing
    • Munich, Germany
    • 201-500 Employees
    • Online Review 
    • Verified

    SupportYourApp provides ongoing customer support for an e-commerce company. The team is responsible for external support to the client's customers via chat, email, and phone in two languages.

    Call Center Services for Meditation App

    • Call Center Services
    • Confidential
    • Oct. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are always ready to help and take on new things and responsibilities."

    Manager, Meditation App
    Anonymous
    • Healthcare
    • San Francisco, California
    • 201-500 Employees
    • Online Review 
    • Verified

    SupportYourApp provides customer support services for a mediation app in 19 languages. The team handles the client's social media accounts, processes documentation, and escalates complex cases.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    51
    Overall Review Rating
    4.9
    Source
    Clutch
    Last Updated
    January 27, 2025
    Business Entity
    Business Entity Name SupportYourApp, Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation August 18, 2014
    Status Active
    Last Updated July 30, 2021
    ID 5589172
    Credit Report Results
    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated December 31, 2021
    Learn More About The Clutch Verification Process

    Locations (3)

    301 - 400

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