SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, we deliver a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.
Why Companies Outsource Their Customer Support to Us
Over 16 years of experience
Over 1300 professionals on a team
Over 60 operational languages
PCI/DSS Certified Level L1 and Level L2 Service Provider
ISO/IEC 27001 certification
GDPR-, CCPA-, and HIPAA-compliance
Refined processes of onboarding, learning, and human development
Customer-focused consultants with exceptional language skills
How We Deliver Exceptional Customer Service
We provide round-the-clock B2C & B2B customer service across multiple channels
Our flexible, scalable teams are tailored to your business needs
Our cost-effective support solutions have helped our clients achieve up to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times. We take a personalized approach, recognizing that every client has unique business needs.
Partnership and marketing requests aren’t accepted via the "Discuss my project" form. Please send them to marketing@supportyourapp.com
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Wilmington, DE
Year founded
Founded 2010
Languages
Timezones
31 Languages that we service
English
Spanish
Arabic
Bengali
Hindi
Russian
Portuguese
Japanese
German
Korean
French
Turkish
Vietnamese
Cantonese
Italian
Urdu
Polish
Ukrainian
Persian
Romanian
Azerbaijani
Dutch
Hebrew
Czech
Serbian
Bulgarian
Estonian
Slovakian
Croatian
Swedish
Georgian
33 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
ART
(Arabic) Egypt Standard Time (ART)
AST
Arabia Standard Time (AST)
AET
Australia Eastern Time (AET)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
COT
Colombia Time (COT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
GST
Gulf Standard Time (GST)
HST
Hawaii Standard Time (HST)
IDT
Israel Daylight Time (IDT)
IET
Indiana Eastern Standard Time (IET)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
SAST
South African Standard Time (SAST)
SGT
Singapore Standard Time (SGT)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
3 Locations
Wilmington , DE
Beograd , Serbia
DSR , Argentina
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.8
/5
What Clients Have Said
SupportYourApp offers competitive pricing, fitting various budgets, with projects costing between $2,300 and $20,000 monthly. Clients appreciate the value for cost, noting strong service quality and flexibility in scaling support teams, leading to high satisfaction rates and improved operational efficiency.
SupportYourApp demonstrated a strong commitment to learning and continuous improvement, often seeking client feedback to enhance their services. This approach was well-received, contributing to high levels of client satisfaction.
Professionalism and Dedication
SupportYourApp's team was frequently noted for their professionalism and dedication to client success. Their commitment to delivering quality service was evident in their proactive approach and willingness to go the extra mile.
Challenges with Consultant Rotation
Some clients noted issues with the rotation of consultants, which occasionally affected consistency in service quality. While this was addressed by SupportYourApp, it suggests an area for potential improvement.
Scalability and Adaptability
Clients appreciated SupportYourApp's ability to scale their services in response to business growth and changing needs. This flexibility was a key factor in many clients' decisions to partner with them.
Proactive and Flexible Management
SupportYourApp's management was noted for being proactive, responsive, and flexible, often adapting to client-specific needs and providing regular updates. This contributed to a smooth workflow and effective collaboration.
Strong Customer Satisfaction and Efficiency
SupportYourApp consistently achieved high customer satisfaction scores and fast resolution times, often under two hours. Clients praised their efficiency and ability to maintain a high level of service, contributing to significant improvements in customer support operations.
Customer Service Outsourcing for Fiber Verification Co
Featured Review
Customer Service Outsourcing
Confidential
Jan. 2023 - Sep. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The simplicity of the partnership was most impressive."
Sep 30, 2025
Global Department Head, FibreTrace
Anonymous
Verified
Manufacturing
Manhattan, New York
11-50 Employees
Online Review
Verified
SupportYourApp provided customer support services for a fiber verification company. The team was responsible for all aspects of the client's customer success.
SupportYourApp successfully helped the client manage customer expectations. The team met all the client's needs and delivered work on time. Furthermore, the service provider communicated effectively through virtual meetings. Overall, the client praised the simplicity of the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a global department head at FibreTrace
Describe what your company does in a single sentence.
FibreTrace is a fibre verification company used to validate the origin of textiles in real time
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Scaling
Training
Multi country hiring
SOLUTION
How did you find SupportYourApp?
Was already a partner when i started
Why did you select SupportYourApp over others?
Referred to me
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
All aspects of client sucess
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Ablity to manage client expectations
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Always
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
The simplicity of the partnership was most impressive.
Are there any areas for improvement or something SupportYourApp could have done differently?
Not at this time
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Enterprise Health Platform
Customer Service Outsourcing
$10,000 to $49,999
Jan. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What I found most impressive about this company is their operational excellence and a strong customer-centric mindset."
Mar 20, 2026
Head of Customer Experience, Enterprise Health Platform
Anonymous
Verified
Information technology
Paris, France
11-50 Employees
Online Review
Verified
SupportYourApp provides customer service outsourcing for an enterprise health platform. The team handles Level 1 and Level 2 support, including ticket triage, issue resolution, and escalation management.
SupportYourApp has delivered strong performance, reducing backlog, improving operational efficiency, and ensuring a smooth and reliable support experience. The team demonstrates strong project management capabilities, is well-organized, meets deadlines, and ensures alignment with internal teams.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Customer Experience of an enterprise health platform.
Describe what your company does in a single sentence.
Enterprise Health Platform
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Answer 24/7 to our client
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
They handle Level 1 and Level 2 customer support, including ticket triage, issue resolution, and escalation management, while ensuring SLA compliance and maintaining high customer satisfaction.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The team consistently delivers strong performance, with fast response times, high resolution rates, and a high level of customer satisfaction. They contribute to reducing backlog, improving operational efficiency, and ensuring a smooth and reliable support experience for our customers.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team demonstrates strong project management capabilities, with clear planning, structured follow-ups, and proactive communication. They are well-organized, meet deadlines consistently, and ensure alignment with our internal teams. Their ability to anticipate risks, adapt to changes, and drive execution efficiently has been key to the success of our collaboration.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
What I found most impressive about this company is their operational excellence and a strong customer-centric mindset. They consistently deliver high-quality support while remaining flexible and adaptable to our evolving needs.
Their level of ownership, proactive communication, and commitment to continuous improvement truly set them apart. They don’t just execute tasks—they act as a true partner, actively contributing to the success and scalability of our support operations.
Are there any areas for improvement or something SupportYourApp could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Email Delivery Platform
Customer Service Outsourcing
Confidential
Oct. 2023 - Ongoing
4.5
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their flexibility and ability to adapt to our changing needs."
Mar 18, 2026
Head of Customer Support, Railsware Products Studio
Marta Moskvit
Verified
Other industries
Krakow, Poland
51-200 Employees
Online Review
Verified
SupportYourApp provides ongoing customer support for an email delivery platform. The team handles customer inquiries and monitors system alerts to ensure continuous coverage and timely responses.
SupportYourApp has successfully handled incoming support requests, helping the client maintain a zero backlog. The team has been flexible and adapted to the client's changing needs. SupportYourApp has provided consistent support and communicated clearly and proactively via Slack and email.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Customer Support of Railsware Products Studio
Describe what your company does in a single sentence.
Mailtrap is an email delivery platform that helps developers, QA teams, and marketers test, send, and manage emails through a reliable SaaS infrastructure.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Reliable 24/7 support team to monitor system alerts and respond to customer emails
Ensure continuous coverage and timely handling of customer inquiries
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
Pricing fit our budget
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp initially provided a shared 24/7 support team with two hours of dedicated coverage per shift. As the volume of requests increased, we expanded the coverage to four dedicated hours per shift to maintain response quality and speed. Later, after we implemented internal automations and optimized workflows, the request volume decreased, and we adjusted the model back to two hours per shift.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The team successfully handles the incoming support requests and helps us maintain zero backlog. At the same time, we are able to focus on improving our internal systems and implementing automations to reduce the number of requests. The setup includes five shared consultants providing 24/7 coverage, ensuring consistent support
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Communication with the team has been smooth and consistent throughout the collaboration. Their Service Delivery Manager stays in regular contact via Slack and email, and we schedule calls whenever needed to address questions or updates. Overall, the communication is clear and proactive, and the team is responsive to our requests.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their flexibility and ability to adapt to our changing needs. We are able to scale the support coverage up or down depending on the request volume without disrupting operations. Their 24/7 availability and the effort the management team puts into maintaining service quality are also particularly valuable.
Are there any areas for improvement or something SupportYourApp could have done differently?
In the past, we raised concerns about the rotation of consultants, and the team worked on reducing rotation to improve consistency.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Vocal Biomaker Tech Company
Customer Service Outsourcing
Less than $10,000
Dec. 2026 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp actively pushes to receive more tasks, ensuring that they're providing valuable efforts."
Feb 19, 2026
Senior Director of Customer Success, Canary Speech
Jason Thomas
Verified
Information technology
Provo, Utah
11-50 Employees
Online Review
Verified
SupportYourApp provides customer support for a vocal biomarker technology company. The team offers 24/7 support with an average response time of five minutes via email, chat, and phone.
SupportYourApp's efforts have enabled the client to offer 24/7 customer support. Moreover, SupportYourApp has been collaborative, dynamic, and proactive in meeting the client's needs and has communicated effectively via virtual meetings, emails, and messages throughout the engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Director of Customer Success of Canary Speech
Describe what your company does in a single sentence.
Canary Speech’s vocal biomarker technology unlocks voice as a vital sign, leading a new era of machine learning in healthcare. Our mission is to replace subjective measurements with objective, actionable data to assess wellness and power more successful patient outcomes.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
24/7 Support Coverage
Ability to scale at need
Future proof our coverage with options for language specific support needs
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Good value for cost
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Currently we are using their shared support model which provides us 25% of the time available to a support team. They offer us 24/7 support with an average response time of 5 minutes with email, chat, and phone coverage.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We are now able to offer support to our customers and prospects outside of our normal business hours with complete 24/7 coverage.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The Support Your App team has been very collaborative and dynamic in meeting our needs.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their consistent ask to do more. SupportYourApp actively pushes to receive more tasks, ensuring that they're providing valuable efforts to our organizational goals.
Are there any areas for improvement or something SupportYourApp could have done differently?
None that I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Staff Aug for Generative AI Platform
AI ConsultingAI DevelopmentIT Staff Augmentation
Confidential
Apr. 2025 - Ongoing
4.5
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp is willing to work with a small team initially and scale later if needed"
Feb 15, 2026
Department Director, HyperCinema
Anonymous
Verified
Advertising & marketing
Auckland, New Zealand
11-50 Employees
Online Review
Verified
SupportYourApp provides IT staff augmentation services for a generative AI platform. They've deployed two agents who handle cases via chat, monitor the client's AI engine, and fix issues in real time.
SupportYourApp has provided a reliable team that the client can trust to oversee their AI operations, reducing errors and boosting their confidence in their service. The team has executed a smooth process, delivering on time and handling issues efficiently. Overall, the client is very satisfied.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Department Director of HyperCinema
Describe what your company does in a single sentence.
HyperCinema enables teams to create hyperpersonalized marketing campaigns, content systems, and on-site brand moments at scale.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Provide a team of agents who could monitor our AI engine during the venue’s operating hours and fix any issues in real time.
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Agents available in the territories we requested
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp helps us with two dedicated agents who handle cases via chat. They have been consistently available since the start, and although the team hasn’t expanded, their work has covered all the monitoring and issue resolution we need at this point in time.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The biggest impact has been reliability. Having a team we can trust to oversee AI operations has reduced errors and given us added confidence that our AI-driven live experiences run smoothly.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management has been very smooth. We rarely had additional requests, and the agents consistently delivered on time and handled any issues efficiently. Overall, we were very satisfied with their responsiveness, rating them 9 out of 10.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
As a startup, it is important for us to start small, and SupportYourApp is willing to work with a small team initially and scale later if needed—something other companies we’ve approached didn't offer.
Are there any areas for improvement or something SupportYourApp could have done differently?
Not really. The AI engine has improved over time, reducing the number of issues, which has allowed the agents and our team to focus on creating new AI experiences.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Sales & Customer Support for Automation Company
Customer Service OutsourcingSales Outsourcing
$1,000,000 to $9,999,999
July 2019 - Ongoing
5.0
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
“They're sharp, hardworking, responsive, and communicate well.”
Jan 23, 2026
Director Digital Experience, Tungsten Automation
Benjamin Liu
Verified
Other industries
Irvine, California
1,001-5,000 Employees
Online Review
Verified
SupportYourApp provides sales and customer support for an automation company. The team handles live chat and email communication, offers technical support, and helps with lead qualification and reporting.
SupportYourApp has delivered ROI-positive services and generated leads.SupportYourApp has delivered ROI-positive services and generated leads. The team is hard-working, responsive, and communicative. SupportYourApp has provided excellent training and is dedicated to delivering quality work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director Digital Experience of Tungsten Automation
Describe what your company does in a single sentence.
Tungsten Automation is the trusted global leader in intelligent workflow automation, providing businesses with robust solutions to automate their most data-intensive business workflows.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
eCommerce sales & support
Enterprise lead qualification
Improved site visitor experience
SOLUTION
How did you find SupportYourApp?
Previous customer at another company
Why did you select SupportYourApp over others?
Pricing fit our budget
Great culture fit
Good value for cost
Previous experience
How many teammates from SupportYourApp were assigned to this project?
20
Describe the scope of work in detail. Please include a summary of key deliverables.
eCommerce Sales & Support
Live chat and email communication with prospects and existing customers
Upsell/cross-sell existing customers, helping with upgrades
First-line tech support on payment, billing, download issues (escalate to tech support as needed)
Guide prospects through products, options, pricing, feature questions, get them to buy or request a quote
Reporting
Enterprise Lead Qualification as SDRs
Answer prospect questions
Qualify and create leads in Salesforce
Routing to BDRs
Reporting
Website User Experience
Guiding visitors to the right location (webpage, sales rep, support team, finance, HR, etc)
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We're using Drift as the chat platform, and the app tracks all engagements along with performance metrics such as response times, number of engagements, appointments set, leads routed, etc.
We also track eCommerce revenue generated through direct sales the team does, including both new customer sales and upgrades to existing customers. This alone is ROI positive - even more so including enterprise leads generated.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project manager/account manager assigned. Engagement now is mainly when hiring new team members and coordinating interviews. During the onboarding phase, we also worked through product training, scripts, and processes.
One member of the team works as the team manager, so that's my primary point of contact. He's responsible for training and monitoring the rest of the team.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Company is Kyiv based, and my team worked through the Russian invasion without downtime, and I'd chat with reps who were working in the dark on hotspots while rockets and helicopters were flying overhead. Serious kudos and dedication!
Excellent quality of candidates from so many different countries - they're sharp, hardworking, responsive, and communicate well
Are there any areas for improvement or something SupportYourApp could have done differently?
A little more consistent proactiveness would be great. Our first team manager would suggest workflow improvements, refine our reporting, and went above and beyond. Subsequent ones weren't as active. Not a bad thing, but since they're the front line contact with prospects and customers, if questions or issues come up that could be improved, it would be helpful they bubble it up instead of maintaining status quo.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"This is my 2nd company working with them, and I've referred them to others.
Customer Service Outsourcing for Software Development Co
Customer Service Outsourcing
Confidential
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We appreciate the team's tenacity in handling and reducing a growing backlog."
Jan 13, 2026
Head of Marketing, Yelyzaveta Kibets
Yelyzaveta Kibets
Verified
Other industries
Wilmington, Delaware
11-50 Employees
Online Review
Verified
SupportYourApp provides customer support services for a software development company. The team handles email support 24/7, providing approximately one hour of dedicated support per shift.
SupportYourApp's work has led to noticeable increases in customer satisfaction. The team provides 24/7 email support and ensures quick responses to user inquiries. SupportYourApp has a smooth and well-organized project management process. The client communicates with the team via email and Slack.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Marketing of Yelyzaveta Kibets
Describe what your company does in a single sentence.
Softorino is a software development company specializing in solutions for macOS and Windows, focused on creating user-friendly applications.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Provide Level 1 customer support, ensuring timely and effective responses to our users’ inquiries.
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp’s team handles email support 24/7, providing approximately one hour of dedicated support per shift. They’re working continuously to refine workflows and develop a strong, effective support function, with five shared consultants contributing to consistent coverage and quality service.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The team consistently provides 24/7 email support, making sure user inquiries are responded to quickly. Their work helped improve our support processes over time and led to noticeable increases in customer satisfaction.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management is smooth and well-organized. We primarily communicate via email and Slack, supplemented by monthly meetings.
What was your primary form of communication with SupportYourApp?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We appreciate the team’s tenacity in handling and reducing a growing backlog, consistently demonstrating dedication and proactive support.
Are there any areas for improvement or something SupportYourApp could have done differently?
The team has made noticeable progress in improving CSAT scores over the past few months. Continuing to focus on this area will help further enhance the support experience and deliver even greater value to our users.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Outsourced Back-Office/Customer Service for Wellness App Co
Back Office OutsourcingCustomer Service Outsourcing
Confidential
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp's quality and genuineness of their people were impressive."
Dec 23, 2025
COO, Supernal World Creations
Michael Pierne
Verified
Non-profit
Naples, Florida
1-10 Employees
Online Review
Verified
SupportYourApp provides ongoing technical and operational support for a wellness mobile app company. The team focuses on maintaining stability, addressing user-reported issues, and supporting app updates.
SupportYourApp's work has improved the client's app stability and performance, reduced technical issues, and ensured operational continuity. The team's project management is strong, and they deliver on time. SupportYourApp's team is attentive to needs and proactive in resolving challenges.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the COO of Supernal World Creations
Describe what your company does in a single sentence.
At SWC, our mission is to pave a new path to wellness by improving the health and well-being of individuals, families, and communities through our humanitarian innovations initiative.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
General Customer Service App Support
Executive Assistant
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Support Your App, through the work of Lucas and Lumaye, provided ongoing technical and operational support for the Soul Link mobile application. Their work focused on maintaining platform stability, addressing user-reported issues, supporting releases and updates, and assisting with day-to-day app operations to ensure consistent performance across environments.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1. Improved Application Stability
Reduction in unresolved technical issues affecting app functionality
Increased consistency of app performance across supported environments
Successful stabilization following updates and maintenance activities
2. Timely Issue Resolution
User-reported and internally identified issues were investigated and addressed within operationally reasonable timeframes
Fewer recurring issues after fixes were implemented, indicating effective root-cause resolution
Improved responsiveness to technical support needs during active usage periods
3. Successful Support of App Updates
App updates were deployed with minimal disruption to existing users
Post-release issues were identified and resolved promptly
Continued functionality was maintained during iterative improvements
4. Operational Continuity
Backend and configuration support contributed to uninterrupted app availability
Reduced operational bottlenecks related to technical issues
Consistent support coverage ensured continuity of service during critical periods
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Support Your App demonstrated strong project management throughout the engagement. Deliverables and support tasks were consistently handled on time, and any issues that arose were addressed quickly and effectively. Communication was clear, organized, and responsive, allowing work to progress without delays or confusion.
The team was attentive to evolving needs and proactive in resolving challenges as they emerged. Lajla, in particular, went above and beyond to ensure requirements were met, providing additional support and coordination when needed to maintain continuity and performance.
The transition from Lajla to Bogdan was well-managed and seamless, with no disruption to service or quality of support. Since the transition, work has continued smoothly, with no issues reported.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
SupportYourApp's quality and genuineness of their people were impressive.
Are there any areas for improvement or something SupportYourApp could have done differently?
No, they have went above and beyond my expectations.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Services for VR Fitness App
Customer Service Outsourcing
$10,000 to $49,999
Nov. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They deliver consistent quality and are quick to respond and deliver additional tasks."
Dec 3, 2025
CMO, FitXR
Raechelle Hoki
Verified
Fitness
United Kingdom
11-50 Employees
Online Review
Verified
SupportYourApp provides customer support services for a VR fitness app. The team handles email, chat, and social responses, identifies and diagnoses product bugs, and monitors and moderates app store reviews.
SupportYourApp has helped the client achieve high customer satisfaction scores and positive feedback on their customer support team. They also improve the client's response quality and timeliness. The team is highly autonomous and very adaptable to the client's scaling business needs.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CMO of FitXR
Describe what your company does in a single sentence.
We are a membership-based VR fitness app that offers virtual training.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Deliver world-class customer service to prospective and current users
Support social monitoring
Moderate app store reviews
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
How many teammates from SupportYourApp were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
We've partnered with SYA to deliver full time customer support for our business. Through our partnership, we've scoped:
Email, chat, and social responses
Product bug/issue identificiation and diagnosis with engineering team
Community success shout outs
App store review monitoring and moderation
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
High customer satisfaction score from support interactions
Social & app review mentions of customer support individuals
Improved response quality and timliness
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very autonomous, needing very little oversight. Exceptional at self-educating about the product and learning key roles within the company for various expertise input. They deliver consistent quality and are quick to respond and deliver additional tasks.
What was your primary form of communication with SupportYourApp?
Email or Messaging App
What did you find most impressive or unique about this company?
Seamless integration with our internal operations. High support during onboarding and easy access to the team for feedback, resource expansion, etc. High quality talent consistently and very adaptable to scaling business needs. Genuine care for business objectives and priorities.
Are there any areas for improvement or something SupportYourApp could have done differently?
Support with metrics reporting on support related functions as a value add
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support for Product Information Mgmt Company
Call Center ServicesCustomer Service Outsourcing
Confidential
Jan. 2023 - Jan. 2035
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"SupportYourApp easily adjusts to our operational needs, which makes collaboration smooth and efficient."
Nov 19, 2025
Head of Customer & Partner Experience, Product Info Mgmt Co
Audun Semb
Verified
Other industries
Tonsberg, Norway
51-200 Employees
Online Review
Verified
SupportYourApp provides 24/7 customer support for a product information management platform. The team manages all customer inquiries through email and phone and ensures the smooth running of operations.
SupportYourApp has successfully handled over 300 tickets per month while maintaining strong SLA performance. The team's organized and transparent project management approach has helped deliver reliable customer service. Their flexibility and commitment to the schedule are truly commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Customer & Partner Experience at a product information management company.
Describe what your company does in a single sentence.
My company offers a powerful Product Information Management platform that helps businesses efficiently organize, enrich, and distribute product data across multiple channels.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Ensure consistent responsiveness and high-quality customer care at any time of day
Provide 24/7 coverage and the flexibility to adjust working hours based on our clients’ needs
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp provides 24/7 support via email and phone, managing all incoming customer inquiries. Their ability to adapt quickly and keep operations running smoothly has been valuable to our business.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The SupportYourApp team consistently handles over 300 tickets per month while maintaining strong SLA performance. Their ability to manage a steady ticket flow around the clock has helped us deliver reliable customer service and ensure timely resolution of customer requests.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
It has been organized and transparent. We hold monthly meetings to review performance and discuss updates, and the communication has always been positive, friendly, and solution-oriented. The team is responsive and proactive in addressing any questions or needs that arise.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their flexibility and commitment to our schedule. SupportYourApp easily adjusts to our operational needs, which makes collaboration smooth and efficient, especially given the 24/7 nature of the work.
Are there any areas for improvement or something SupportYourApp could have done differently?
Their flexibility and commitment to our schedule. SupportYourApp easily adjusts to our operational needs, which makes collaboration smooth and efficient, especially given the 24/7 nature of the work.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
L2 Technical Support for EdTech Firm
Customer Service OutsourcingIT Managed ServicesOther IT Consulting and SI
Confidential
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team is always quick to respond, making collaboration efficient and seamless."
Nov 17, 2025
CTO, EdTech Firm
Anonymous
Verified
Education
Denmark
11-50 Employees
Online Review
Verified
SupportYourApp provides L2 technical support for an edtech company, filling in for their night shift operations. They handle email support, resolve customer issues, and ensure consistent customer communication.
SupportYourApp's dedicated agent has helped the client provide customer support during nighttime hours and manage their workload effectively. As a result, the client considers expanding the team. Moreover, SupportYourApp has been responsive, straightforward, dedicated, and communicative.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CTO of an edtech company.
Describe what your company does in a single sentence.
We are a learning technology company specializing in extended enterprise training, offering the platform to help clients and partners create customized, impactful learning environments that drive customer retention and transform partners into advocates.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Provide night-shift L2 technical support, covering hours we couldn’t manage internally. Balance our workload and resolve customer issues more quickly, improving overall operational efficiency.
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp handles email support on the following schedule: Monday–Wednesday, 7:00 PM–3:00 AM; Thursday, 7:30 PM–3:30 AM; and Friday, 7:00 PM–3:00 AM. Communication has been smooth, issues are addressed promptly, and collaboration has been productive. They assigned a dedicated consultant to our project, ensuring consistent communication and reliable support. This approach has allowed us to maintain high service standards for our customers during night operations.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Currently, our customer support is managed by one dedicated agent. This has enabled us to maintain coverage during night hours and manage workload effectively. We are also considering expanding the team.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SupportYourApp team has been very responsive and straightforward. We communicate frequently via Google Chat, and the team is always quick to respond, making collaboration efficient and seamless.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
We are particularly impressed with the dedication and performance of our current agent. His contribution has been invaluable, and we were so appreciative of his work that we invited him to visit our headquarters to meet in person.
Are there any areas for improvement or something SupportYourApp could have done differently?
Overall, we’re very satisfied with the cooperation. The only ongoing area of improvement is expanding the team as our workload increases, and SupportYourApp has been proactive in addressing this together with us.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-11 of
80 Reviews
Our Story
Since 2010, SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional customer support services specifically for innovative tech companies.
Meet the Team
Daria LeshchenkoCEO and Managing Partner
Daria is a ‘drive and passion’ that moves SupportYourApp forward. Her recognition as an industry influencer proves her expertise. Daria was included in the 200 Female Founders list by Inc.
Liubov TykholozVice CEO
Liubov has one of the most inspiring stories — with SupportYourApp, she grew from a Customer Support Consultant to a Vice CEO, responsible for all the internal processes at SupportYourApp.
Roman BednarchykChief Growth Officer
If we had to name SupportYourApp’s greatest promoter, Roman would be a mile ahead of the competition, due to his unending energy and enthusiasm. His responsibilities include bringing new clients and laying a sturdy foundation for strong relationships
What Sets Us Apart
Our Mission
To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.
Our Vision
To revolutionize the CX industry and become the most influential company in the world.
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Get connected to see updates from SupportYourApp like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
