# SupportYourApp SupportYourApp Reviews (87), Pricing, Services & Verified Ratings - Premier Verified - 4.8 out of 5 average review rating - 26 connections joined SupportYourApp's Network [Visit Website](https://supportyourapp.com/welcome-from-clutch/?utm_medium=referral&utm_source=clutch&utm_campaign=company_profile) [Get a Custom Proposal](https://clutch.co/profile/supportyourapp) **AI-Powered Support-as-a-Service Company** SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing **secure technical, customer support and CX services** to growing companies around the globe since 2010. We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. Our AI-powered solutions help automate routine tasks, handle common customer requests, and support agents in managing interactions more efficiently. **Why Companies Outsource Their Customer Support to Us** - Over 16 years of experience - Over 1300 professionals on a team - Over 60 operational languages - PCI/DSS Certified Level L1 and Level L2 Service Provider - ISO/IEC 27001 certification - GDPR-, CCPA-, and HIPAA-compliance - Refined processes of onboarding, learning, and human development - Customer-focused consultants with exceptional language skills **How We Deliver Exceptional Customer Service** - We provide round-the-clock B2C & B2B customer service across multiple channels - Our flexible, scalable teams are tailored to your business needs - AI technology helps us deliver faster responses **We Offer a Wide Range of Services** - Customer support (Front desk, Tier 1) - Technical support services (Tier 1-3) - IT support services - Social media customer services - CX services - AI-powered support teams - System setup and Integration - Helpdesk integration & migration - Reception desk services - Back-office services (data entry, content moderation & enrichment) - KYC & ID verification - Data annotation Our cost-effective **call center services and** support solutions have helped our clients achieve **up to 115% in annual savings**. By combining AI with expert human consultants, we have enabled 3.4x faster response times. We take a personalized approach, recognizing that every client has unique business needs. ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 1,000 - 9,999 - 3 Locations: - Wilmington, DE (Headquarters) - Beograd, Serbia - DSR, Argentina - Founded in 2010 - 31 languages: English, Spanish, Arabic, Bengali, Hindi, Russian, Portuguese, Japanese, German, Korean, French, Turkish, Vietnamese, Cantonese, Italian, Urdu, Polish, Ukrainian, Persian, Romanian, Azerbaijani, Dutch, Hebrew, Czech, Serbian, Bulgarian, Estonian, Slovakian, Croatian, Swedish, Georgian - 33 timezones: Australia Central Time (ACT), Argentina Standard Time (AGT), (Arabic) Egypt Standard Time (ART), Arabia Standard Time (AST), Australia Eastern Time (AET), Brazil Eastern Time (BET), Central African Time (CAT), Central European Time (CET), Canada Newfoundland Time (CNT), Colombia Time (COT), Central Standard Time (CST), China Taiwan Time (CTT), Eastern African Time (EAT), Eastern Standard Time (EST), Eastern European Time (EET), Greenwich Mean Time (GMT), Gulf Standard Time (GST), Hawaii Standard Time (HST), Israel Daylight Time (IDT), Indiana Eastern Standard Time (IET), Japan Standard Time (JST), Middle East Time (MET), Midway Islands Time (MIT), Mountain Standard Time (MST), Near East Time (NET), New Zealand Standard Time (NST), Phoenix Standard Time (PNT), Puerto Rico and US Virgin Islands Time (PRT), Pacific Standard Time (PST), South African Standard Time (SAST), Singapore Standard Time (SGT), Universal Coordinated Time (UTC), Vietnam Standard Time (VST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 30% Call Center Services - 30% Customer Service Outsourcing - 20% AI Agents - 15% Back Office Outsourcing - 5% Data Annotation Services ### Focus Areas - AI Agent Purpose Focus: - 100% Customer Service AI Agents - AI Agent Development Focus: - 100% Voice AI Agents - Customer Service Outsourcing: - 42% Chat Support Services - 31% Phone Support Services - 17% Email Support Services - 10% Order Processing & Taking - Inbound Services: - 40% Answering services - 40% Virtual receptionist - 20% Inbound appointment scheduling - Back Office Outsourcing: - 40% Virtual Assistant - 25% Data Entry & Processing - 15% Payment Processing - 10% Claims Processing - 10% Medical Billing Services - Data Annotation Media: - 25% Audio Annotation - 25% Image Annotation - 25% Text Annotation - 25% Video Annotation ### Industries - 10% Gaming - 10% Financial services - 10% Real estate - 20% Information technology - 10% Medical - 10% eCommerce - 10% Legal - 10% Consumer products & services - 10% Business services ### Clients - 20% Small Business (<$10M) - 50% Midmarket ($10M - $1B) - 30% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: SupportYourApp offers competitive pricing with good value for cost, catering to various client sizes. Engagements typically range from $2,300 to over $15,000 monthly, reflecting flexibility in scaling services to meet client needs. **Most Common Project Size**: $10,000 to $49,000 based on 43 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: $10,000 to $49,000 based on 24 reviews - Customer Service Outsourcing: $10,000 to $49,000 based on 10 reviews - Business Consulting: $10,000 to $49,000 based on 5 reviews - Back Office Outsourcing: Confidential based on 2 reviews - Application Management & Support: $10,000 to $49,000 based on 2 reviews - HR Consulting: $50,000 to $199,999 based on 2 reviews - IT Managed Services: $10,000 to $49,000 based on 2 reviews - Other IT Consulting and SI: $10,000 to $49,000 based on 1 review - Custom Software Development: $1,000,000 to $9,999,999 based on 1 review - Other Application Development: $10,000 to $49,000 based on 1 review - Sales Outsourcing: $1,000,000 to $9,999,999 based on 1 review - IT Staff Augmentation: $50,000 to $199,999 based on 1 review - AI Consulting: Confidential based on 1 review - AI Development: Confidential based on 1 review - CRM Consulting and SI: $10,000 to $49,000 based on 1 review - HR Outsourcing: Confidential based on 1 review - PEO/Employee Leasing: Confidential based on 1 review - Public Relations: Confidential based on 1 review - Recruitment Process Outsourcing: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### SupportYourApp Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 4.8 - Cost: 4.7 - Willing to Refer: 4.9 ### Top Mentions - Communicative (21 mentions) - Timely (19 mentions) - Proactive (18 mentions) - Professional (13 mentions) - Flexible (11 mentions) - Great project management (10 mentions) - Efficient (9 mentions) - High-quality work (8 mentions) - Easy to work with (7 mentions) - Collaborative (5 mentions) - Reliable (5 mentions) - Adaptable (4 mentions) - Dedicated (4 mentions) - Exceptional performance (4 mentions) - Team players (4 mentions) - Helpful (3 mentions) - Knowledgeable (3 mentions) - Meets deadlines (3 mentions) - Open to feedback (3 mentions) - Results-oriented (3 mentions) ### Review Highlights **24/7 Support Availability** SupportYourApp offers round-the-clock support, which is highly valued by clients needing constant customer service coverage. This availability ensures that customer inquiries are handled promptly, regardless of time zones. **Seamless Integration with Client Systems** SupportYourApp integrates smoothly with client systems, including CRMs and communication platforms. This capability ensures that they can effectively manage customer interactions and support processes. **Commitment to Customer Success** The company demonstrates a strong commitment to customer success by going above and beyond to ensure client satisfaction. They engage deeply with clients to understand their needs and deliver services that align with business goals. **Challenges with Consistency** A minority of clients experienced inconsistencies in service delivery, particularly in maintaining a consistent level of quality across different agents. Addressing these inconsistencies could further enhance client satisfaction. **Flexible and Adaptable** SupportYourApp is noted for its flexibility and ability to adapt to changing client needs. They can scale their services up or down, integrate with client systems, and adjust processes to meet specific requirements, which is highly valued by clients. **Value for Cost** Clients consistently mention that SupportYourApp provides good value for the cost, offering high-quality services at competitive prices. This cost-effectiveness is a significant factor in choosing and continuing to work with them. **Efficient Onboarding and Training** Clients appreciate SupportYourApp's efficient onboarding process and the quality of training provided to their agents. This enables the team to quickly become productive and deliver high-quality support, often exceeding client expectations. **Need for Improved Training** Some clients noted the need for more structured training programs to ensure new agents are well-prepared. While initial training is effective, ongoing development and refinement of training materials could further enhance service quality. **Effective Multilingual Support** SupportYourApp provides effective multilingual support, catering to a diverse client base across different regions. This capability is crucial for clients with global operations and contributes to their satisfaction with the service. **Proactive Problem Solving** The team at SupportYourApp is proactive in identifying and solving potential issues before they escalate. They regularly provide insights and suggestions to improve workflows and processes, ensuring continuous improvement and client satisfaction. ### SupportYourApp Reviews #### Call Center Services for Water & Energy Metering Company (Featured Review) **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Aug. 2025 - Ongoing **Project Summary**: SupportYourApp provides customer care services for a water and energy metering company. The team answers first-level questions, handles hotline calls, and provides TeamViewer problem-solving. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Head of Solution Ops CSC SR3, Water & Energy Metering Co - Industry: Energy & natural resources - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — May 4, 2026 **Feedback Summary**: SupportYourApp has increased the number of tickets the client solves per month from 15 to 40, resulting in more satisfied customers. The team always delivers on time. The client is also impressed with SupportYourApp's hiring process for acquiring new agents. ""I'm impressed with SupportYourApp's hiring process for acquiring new agents and their project management."" **BACKGROUND** Introduce your business and what you do there.I’m the head of solution operations of an energy and natural resources company, Sales region 3. We pioneer solutions and services to make water and energy metering more intelligent. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp?We needed customer care agents to close our seasonal gaps related to first-level responses. **SOLUTION** What was the scope of their involvement?SupportYourApp provides us with customer care services. The team answers first-level questions, hotline calls, and TeamViewer problem-solving. The team also provides ongoing support and reports.What is the team composition?We work with one teammate from SupportYourApp.How did you come to work with SupportYourApp?I found SupportYourApp through an advertisement. I chose them because they offered good value for the cost.What is the status of this engagement?We started working together in August 2025, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Since working with SupportYourApp, we’ve increased the number of tickets we solve per month from 15 to 40. Our customers are more satisfied with our services.How did SupportYourApp perform from a project management standpoint?SupportYourApp always delivers on time. We communicate via virtual meetings, emails, and messaging apps.What did you find most impressive about them?I’m impressed with SupportYourApp’s hiring process for acquiring new agents and their project management.Are there any areas they could improve?There’s nothing they need to improve. --- #### Customer Support for Technology Platform **The Project** - Services: Business Consulting, Call Center Services - Project size: $200,000 to $999,999 - Project length: Mar. 2018 - Ongoing **Project Summary**: SupportYourApp provides customer support for a SaaS solution. They work with an advanced CRM and invoice platforms. They respond to all emails, chats, and phone calls within 5–15  minutes. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Triage Solutions Manager, Accelo - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 11, 2020 **Feedback Summary**: Surveys have demonstrated that customer service satisfaction ratings for SupportYourApp are higher than the in-house support team. They’re clearly dedicated to providing reliable and high-quality support. The team has provided quality work for the fraction of the cost of an internal team. "“They’re receptive to feedback, and usually deal well with understanding our criticism.” " **BACKGROUND** Introduce your business and what you do there. I’m a triage solutions manager at Accelo. We provide a SaaS service automation solution for companies that deal with service as a business, such as law offices, real estate agencies, IT experts, and so on. Our software has CRM, invoicing, and project and ticket management functionalities, and allows clients to focus more on their actual work. We automate aspects like dealing out tasks, emailing, scheduling, and so on. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp? We were having difficulties providing adequate support to our customers at a reasonable cost. Like many advanced CRM and invoicing platforms, ours is quite complex and difficult to understand at times. So, our own support agents would have trouble understanding the product in a reasonable amount of time and addressing client issues. We were looking for a way to get a high level of dedicated support.  **SOLUTION** What was the scope of their involvement? SupportYourApp adopts the process and training methods that the client outlines, and we can further groom it from there as the platform evolves. I set up a training document for them to utilize, with exercises to put through. I haven’t updated it since the beginning, but they’ve done so themselves after the initial training. There’s a seamless process for any new hires or switching of agents. It’s rare that they ask us a question regarding training. The issues they’ve helped address are to do with our coverage and support. They offer 24-hour support for our clients.  They can respond to all our clients within two hours at most, but we try to prioritize certain clients based on size, level of complexity, and so on. They usually respond to all emails, chats, and phone calls within 5–15 minutes, depending on how much they have to dig into the issue before responding. We have regular phone support through a hotline that routes calls to one of our agents. For live chats from the website, the agents are able to see details regarding the client’s account and try to troubleshoot accordingly. People that don’t have SLAs with us are routed to the appropriate sales funnels, whether it be account management or otherwise. Regarding email support, SupportYourApp is quite well-versed in triaging and troubleshooting the issue. Even if they have agents that are new to this, their peers and training process will ramp them up to the quality we require before they start charging us for the agent. The training is also free. What is the team composition? We started with 3–4, but we’re using six agents from SupportYourApp at the moment. We have four agents on the tier-two team, and two for tier-one. One of them is the team leader. If the team gets to a certain size, it’ll be nice to have more than one team leader. We also have a dedicated service manager who jumps in if there’s a higher-level issue. How did you come to work with SupportYourApp? We were researching outsourced companies on a whim, to see if we could get the coverage and expertise needed, and SupportYourApp stood out from the rest. They were able to address our needs and concerns in a way that we didn’t think they could. How much have you invested with them? We’re paying $10,000 per month, and the overall cost so far is around $100,000. What is the status of this engagement? We started working with SupportYourApp in March 2018, and it’s ongoing. We were hoping to expand the team, but Coronavirus has, unfortunately, hit all companies. We’ve implemented a hiring freeze to make sure that we don’t expand too much during these uncertain times. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We send out customer service satisfaction surveys with most of our tickets. There is variability between the tier-one and tier-two agents, but their scores are often higher than those of our local staff. That’s a nice thing to see. They average a 4.8/5. How did SupportYourApp perform from a project management standpoint? They meet deadlines and perform tasks like making sure our help pages are up to date without issue. They’re very concerned about making sure they can do the job, and they don’t make too many presumptions about whether or not they can. They like being clear, and they ask lots of questions. The service manager was one of the original agents we hired. Knowing that there’s internal growth at SupportYourApp gives us relief knowing that there isn’t a high turnover level with agents. It’s also good to know that the service manager used to be an agent because he knows our platform in and out and has dealt with our customers. That helps us get high-quality agents when we need it. What did you find most impressive about them? They aim to please. They’re receptive to feedback and usually deal well with criticism. With a lot of outsourced companies, the team members will give stock responses like “We understand”, and escalate things to their managers. SupportYourApp’s team tries to understand whatever we’re telling them. They really want to know what’s best for the customer and what the mindset behind a decision was, so that they can be more autonomous in the future. We were surprised by how driven they were. Are there any areas they could improve? The collaboration within their own team could be improved. While they do work together well, they don’t push themselves amongst each other. If we tell them to train an agent because they’re lagging behind, that’s fine, but they don’t push each other as much as we’d like. It could be our fault for separating them into two teams. Oftentimes, the tier-one support team would ask us a question when someone in tier two could answer it. Do you have any advice for future clients of theirs? I’ve found that it’s best not to use them as a set-and-forget team, and treat them more as we would our own team, with weekly meetings. They get invested in learning and doing new things. Just like with anyone else, stagnation doesn’t help, and a sense of progression is what they need to enjoy their job day-to-day. If the client makes sure that they have those, they’ll really excel at their roles. Similarly to hiring within their own company, the client needs to know exactly what role they want them to fulfill, and set up clear training for them, but don't expect them to wear multiple hats. They won’t know what to do if the client just expects them to fill in the blanks. There must be a clear regiment and examples for them to look at. A key feature to SupportYourApp’s success is their internal training process, which they evolve and use as a reference source. If what’s put in there isn’t very good, we can’t expect good agents to be rolled out. --- #### Call Services for Vacation Rental Company **The Project** - Services: Call Center Services, HR Consulting - Project size: $50,000 to $199,999 - Project length: Oct. 2019 - Ongoing **Project Summary**: SupportYourApp provides resources to support external communications for a hospitality company. They communicate with clients across platforms to address inquiries, establish reservations, and process payments. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Sweet Inn - Industry: Hospitality & leisure - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 22, 2020 **Feedback Summary**: SupportYourApp dedicates experienced resources that provide exceptional customer service to the satisfaction of stakeholders. The team offers industry expertise, providing valuable recommendations that result in process improvements. Their flexibility ensures a successful, lasting partnership. ""Communication’s essential to us, so their professionalism eases any concerns we could have." " **BACKGROUND** Introduce your business and what you do there. I’m an executive of a company within the hospitality space. We own vacation rentals in Europe and the Middle East. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp? As we’re in the hospitality industry, a lot of our work involves communicating with guests. We worked with a communication center but realized we overpaid for their services. We also lacked in-house expertise in communications and decided to look for another third-party vendor. **SOLUTION** What was the scope of their involvement? SupportYourApp provides agents who communicate with our guests via phone calls, emails, and messages through our application. Their team takes care of the whole customer journey from reservations to post-date communications. There’s also a sales aspect of their responsibilities. To make reservations, they collect financial information from guests and take care of payments. What is the team composition? We had 11 agents but reduced the number to eight because of COVID-19. Their team includes an account manager. How did you come to work with SupportYourApp? We conducted robust research and interviewed over 20 companies. In the end, we chose SupportYourApp. How much have you invested with them? We spend between €12,000–€13,000 (approximately $13,900–$15,000 USD) a month. What is the status of this engagement? We started the engagement around October 2019, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  I’m happy with the quality of their work. We can happily say that we now have communications expertise. Their agents continuously learn and adapt to our business needs. They also advise us on changes to make. Their team's service-oriented, and we’re happy to work with them. How did SupportYourApp perform from a project management standpoint? We treat them as part of our team because their function’s essential to our organization. We communicate daily, and there’s a person in-house who manages the communication center. I touch base with the account manager and the company’s CEO about once a month. If there’s a topic we need to discuss, they’re available. What did you find most impressive about them? SupportYourApp has two stand-out qualities. One is their professionalism. They’re experts in their field. Communication’s essential to us, so their professionalism eases any concerns we could have. The second quality is agility. They’re able to change on an ongoing basis. For example, their team reacted and worked with us to maximize our value during the COVID-19 pandemic. Are there any areas they could improve? No, I’m happy with the relationship. Do you have any advice for potential customers? Understand the scope of work and the processes that scope may entail. Also, work with them to optimize the relationship. --- #### Customer Support Services for Ad-Blocking Software Service **The Project** - Services: Business Consulting, Call Center Services - Project size: $50,000 to $199,999 - Project length: Dec. 2015 - Ongoing **Project Summary**: SupportYourApp provides outsourced customer support services to an ad-blocking software company, answering calls, emails, and live chats. The team also files bug reports and analyzes app logs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CTO, Ad-Blocking Software Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 17, 2020 **Feedback Summary**: By offering 24-hour, tailored customer support and fully understanding the company and its products, SupportYourApp has helped boost conversion rates and overall customer satisfaction. While their services match the top-tier quality of in-house providers, their costs are much more reasonable. "“If you want a good quality support service, you should definitely engage SupportYourApp.” " **BACKGROUND** Introduce your business and what you do there. I’m the CTO of an ad-blocking software service. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp? We needed a company that could provide customer support. **SOLUTION** What was the scope of their involvement? SupportYourApps provides customer support. They underwent an educational stage before working with us, which has improved the overall experience for our customers. They answer calls and emails, and they do live chat support. The team even has access to our internal bug tracker, and they file bug reports on their own. They sometimes analyze the app logs and try to figure out what the problem is. What is the team composition? They have an account manager that works with us. If I have a question, I usually talk to their CEO, and she’s quite helpful. How did you come to work with SupportYourApp? We met with the CEO. We liked her presentation, so we decided to work with them. How much have you invested with them? My company spends $15,000 monthly. What is the status of this engagement? We started working together in December 2015, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They offer our customers frontline support. They don’t just use scripts; they really try to understand what it is they’re supporting. All of the support agents understand our apps and the problems that we have. Sometimes, our customer’s issues don’t even get elevated to the second level.  There have been a lot of benefits to bringing them on and adding phone support. We’ve seen a significant increase in the conversion rate and overall customer satisfaction. It’s important that we’re able to provide 24-hour support because we have a lot of customers in Asia, the United States, and Europe who are all in different time zones.  How did SupportYourApp perform from a project management standpoint? I’d give them a 4 out of 5 for project management. My company’s head of support is the one who communicates with them. We’re happy with the current account manager. There are no problems with changing the account manager if we want to. We’ve worked with three different account managers, two of whom we were quite happy with; the other one wasn’t necessarily bad but wasn’t as good as the other two. What did you find most impressive about them? Companies generally offer to provide outsourced or in-house support services. I’ve found that outsourced support is generally lower quality than in-house, but it’s more expensive to do it in-house. SupportYourApp provides the same quality of services as if they were in-house, but for a more cost-effective rate. We’ve saved a lot of money by using their services rather than trying to build in-house support. Are there any areas they could improve? Some things could be better, but I don’t have anything specific to mention. Do you have any advice for potential customers? If you want a good quality support service, you should definitely engage SupportYourApp. It would be beneficial to connect with the CEO because she is very involved and wants to provide the ideal service. --- #### Customer Support Services & Chatbot Dev for Software Company **The Project** - Services: Call Center Services, Custom Software Development, IT Managed Services - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2012 - Ongoing **Project Summary**: SupportYourApp provides customer support services to a software company. They set up a call center and manage email and SLAs. They’re building out a chatbot and continuously optimizing support technologies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Customer Relations Service, MacPaw Inc. - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 16, 2020 **Feedback Summary**: SupportYourApp has achieved a very high customer satisfaction rating by offering multiple modes of quick and efficient support. Solution-oriented and flexible, the team’s ability to quickly handle requests and set up different support teams as needed has impressed internal stakeholders. "“Anyone who wants support services that can be launched really quickly should go with SupportYourApp.” " **BACKGROUND** Introduce your business and what you do there. I’m the head of customer relations service at MacPaw Inc. We develop software for Mac and Windows. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp? We needed help with support and chatbot development. **SOLUTION** What was the scope of their involvement? They’re doing several jobs for us. They organized the support functionality at our company and set up a call center. They take phone calls, answer emails, and also do chats. They also handle our service-level agreements (SLAs). They have their own CRM system that handles calls and some emails, and then they also use Zendesk and Intercom on our side.  They’re currently working on building out a chatbot. They’re supporting two different projects for us. We’re growing our business with them. What is the team composition? There are 35–40 people and two teams. Some of them are support engineers who offer the highest level of support, and some of them are first-level support for easier tasks. How did you come to work with SupportYourApp? We found them online. Since they are in the same city as us, we were able to meet, get acquainted with each other, and start cooperating. How much have you invested with them? We’ve spent over $1 million. What is the status of this engagement? We started working together in 2012, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We have a 95% satisfaction rate for answering customers. Our average speed of answer is 18 seconds over the phone and 30 seconds over chat, which is great considering how many customers we have.  Together, we’ve set up the highest level of support engineers on their side. Those engineers are communicating with our engineers to constantly improve software functionality. We’ve done several optimizations of our email handling flow due to their feedback. We’ve optimized the chats several times due to their feedback as well. How did SupportYourApp perform from a project management standpoint? They’re great at managing the work. I don’t know if they use any project management tools on their side; we don’t on our side. We communicate via Slack and email. What did you find most impressive about them? They’re flexible and have the ability to adapt to any new changes, challenges, and improvements. When we wanted to launch a new team to handle a new type of request, they set up a new team for us in less than a week. We fully educated the team and started working in a week, which was really impressive. They’re ready to perform actions quickly. Are there any areas they could improve? They’re doing really great. They’re constantly improving. Do you have any advice for potential customers? Anyone who wants support services that can be launched really quickly should go with SupportYourApp. You won’t have to wait months to hire a local support team; you can start within a week with the external team. --- #### Presales & Customer Support for AI Language Platform **The Project** - Services: HR Consulting - Project size: $50,000 to $199,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: SupportYourApp undertook the supporting role of pre-sales and customer support for an AI and chatbot solutions company. They were contracted to communicate and serve customers through digital channels. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CCO, SHEis.ai - Industry: Information technology - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 15, 2020 **Feedback Summary**: The team was successful in providing consistent, personalized responses to customers around the clock. Their responsiveness and dedication to customer experience were hallmarks of their work. They centralized their communications through a single project manager, streamlining the collaboration. "“They’re extremely responsive, and we’re confident that our customers are getting personalized service.” " **BACKGROUND** Introduce your business and what you do there. I’m the chief customer officer of a company that provides AI solutions for natural language processing. This includes chatbots and other services for companies wishing to improve their customer experience. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp? We’re a startup, so we needed a team of people who could communicate with our customers and handle pre-sales work. It was our goal to have our hobbyists become our customers. **SOLUTION** What was the scope of their involvement? They handled pre-sales and customer support. Their team communicates with our clients through chat and email.   What is the team composition? There about five people on their side communicating with our clients. How did you come to work with SupportYourApp? We were browsing through the market for companies that specialize in customer service. They were one of the top-ranking companies on Google, so we decided to go with them.  How much have you invested with them? We spent about $7,200 each month for their whole team.  What is the status of this engagement? We started our work in January 2019, and we’re still working together. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Whenever we have a new client come through one of our channels, we ask them how they found our company. About 20% of our customers have found us through their sales work. Additionally, our customers often comment about the quality of their support, showing high engagement. They also leave us reviews that show they’re happy with our customer experience.   How did SupportYourApp perform from a project management standpoint? We have a dedicated project manager. That means that all of our communication goes through them rather than us directly addressing the team. The send us reports on a monthly basis and pass on all feedback. I’ve enjoyed keeping the communications centralized.   What did you find most impressive about them? We had a seamless integration process during which they offered us their CRM solution. That was a fantastic integration experience. Their ability to deliver is great as well. They’re extremely responsive, and we’re confident that our customers are getting personalized service. Their personal touch and approach make them feel like they’re talking to a person, not a robot. They’re not only efficient, but they go the extra mile to personalize.  Are there any areas they could improve? We’ve been able to solve all of our issues on the go. Everything has been very manageable so far. Do you have any advice for potential customers? They do a great job but make sure that you’re clear with your needs and goals. That will help them allocate the right resources to the project. For instance, we wanted to prioritize technical skills over soft skills, and they were able to find employees that met those requirements. --- #### Customer Support for Fintech Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Jan. 2020 - Ongoing **Project Summary**: SupportYourApp provided 24/7 customer support in multiple languages to assist users across the European Union.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Manager, JoomPay - Industry: Financial services - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 14, 2020 **Feedback Summary**: The client is very satisfied with the level of service provided by SupportYourApp. They were easy to communicate with, even though the team is remote. Customers can expect a responsive team that’s ready to scale up. ""They’re dedicated to servicing us and our customers." " **BACKGROUND** Introduce your business and what you do there. I’m a senior manager at a mobile finance and payment platform.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp? We were looking for multilingual 24/7 customer support. We also wanted a partner that could scale up with us as our company grows.  **SOLUTION** What was the scope of their involvement? They worked remotely from the SupportYourApp offices to provide customer service support to our users.  What is the team composition? We had both dedicated and shared customer support agents. At present, there are eight people on the team.  How did you come to work with SupportYourApp? I was referred to them by multiple friends. I interviewed several other vendors, but I chose SupportYourApp based on the anticipated level of service and price.  How much have you invested with them? We spend about $15,000-$20,000 each month, so we’ve invested between $45,000-$60,000 so far.  What is the status of this engagement? We started our ongoing engagement at the beginning of 2020.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Initially, I was skeptical of working with outsourced providers. However, I’ve been impressed with the work they’ve done thus far. They grew the team quickly and easily met our expectations.   How did SupportYourApp perform from a project management standpoint? Their project management was great. We had a dedicated project manager that assisted with recruitment, integration, and process management. We used Zoom, Google Hangouts, and Slack to communicate with them. Our team also used Trello to manage the project.  What did you find most impressive about them? I’m impressed with the level of service. It was important for us to provide high-quality service to our customers. They’re dedicated to servicing us and our customers.  Are there any areas they could improve? While ideally, it would be nice if the price was a bit more affordable, but the quality of their work makes it a worthy investment.  Do you have any advice for potential customers? I recommend being transparent about your timeline and expectations. It’s also important to be prepared and organized.  --- #### Technical Support for Consumer Tech Company **The Project** - Services: IT Staff Augmentation - Project size: $50,000 to $199,999 - Project length: Apr. 2018 - Ongoing **Project Summary**: SupportYourApp provided technical support. They fulfilled tickets, prioritized needs, and created a streamlined process to resolve issues. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Director of Operations, Waverly Labs Inc. - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 24, 2020 **Feedback Summary**: SuppotYourApp significantly improved processes and was able to address technical issues. A single point of contact delegates tasks, ensuring smooth communication and an effective workflow. Overall, they’re recommended. "“All things considered, they managed tasks and performed well.” " **BACKGROUND** Introduce your business and what you do there. I’m the CEO for Waverly Labs. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp? We had an influx of customer support needs and requests, and we needed help addressing them. Our internal team wasn’t adequate enough. **SOLUTION** What was the scope of their involvement? We used Zendesk. We needed to implement a support process to manage our tickets. Then they went back to find support issues that we overlooked. Then we prioritized different support needs. Then they addressed the press, media, and investor interests. So, the deliverables were regarding our communication strategy and getting on top of everything. What is the team composition? We had four—three support reps and an account manager. How did you come to work with SupportYourApp? They were referred to us through a community we’re involved with. How much have you invested with them? It has fluctuated with the size of the team and our needs, but I would estimate that we’ve spent $120,000. What is the status of this engagement? We started working together in April 2018 and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We don’t use any metrics to measure productivity or performance for this relationship. It was a smooth transition. Since working with them, we’ve seen  a big improvement compared to what we were doing previously. How did SupportYourApp perform from a project management standpoint? We had an account lead that communicates tasks between myself and the people assigned to our project. They also disseminate that across the support team. When we need it, we use Asana. We used Slack for communication in general, and when we onboarded them, it gave them broader access to our teams. That smoothed communication very well. What did you find most impressive about them? Their ability to respond to support tickets in general. That’s their strength. Are there any areas they could improve? I can’t think of anything that stands out. All things considered, they managed tasks and performed well. Do you have any advice for potential customers? Share your processes and technology across their team, so they can fully onboard and understand what support needs you require. That alleviates and smooths the communication process. --- #### Staff Augmentation for Employee Training SaaS Platform **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Oct. 2017 - Ongoing **Project Summary**: Supplementing an in-house support team, the team at SupportYourApp provides customer service agents. The team takes inbound calls for the employee training platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Lead Product Specialist, Employee Training SaaS Platform - Industry: Information technology - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 19, 2020 **Feedback Summary**: The agents at SupportYourApp are meeting client expectations. Their skilled service complemented their professional management style. They’re accommodating and responsive. Customers can expect an attentive and dedicated team. ""Their efficient workflow really works." " **BACKGROUND** Introduce your business and what you do there. I’m the lead product specialist for an employee training SaaS platform. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp? We had an in-house support team, but we also needed to provide support to our customers on a 24/7 basis. We decided to look for an outsourcing staff augmentation service. **SOLUTION** What was the scope of their involvement? We interviewed their agents before training them on how to provide support for our customers. If their request is more sophisticated or requires more technical knowledge, they will escalate the requests to our in-house software team. They do only inbound calls for us.   What is the team composition? Currently, we’re working with three agents. How did you come to work with SupportYourApp? We found different companies online. We chose SupportYourApp because they seemed like a great candidate. Their website and reviews were positive. How much have you invested with them? Each month, we spend $6,000. What is the status of this engagement? Our ongoing engagement with SupportYourApp started in October 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I provide biweekly statistics to SupportYourApp for their agents. They use those statistics to check their metrics that include first-time reply and how many tickets were solved. I’m happy with their work; it’s been great. How did SupportYourApp perform from a project management standpoint? At first, we were involved with them a lot during the whole set up of the process. They keep us updated to train any new agents that come on board. As time goes by, we don’t have that many calls with them because everything works very. Since we’re in a good place, no calls are required, unless an incident comes up. What did you find most impressive about them? Their efficient workflow really works. Are there any areas they could improve? There’s nothing we need to be done differently. Their team fits perfectly. Do you have any advice for potential customers? Clients should be clear on what type of customer support service they’re looking for in order to not confuse needs with the actual result. Once you put in place what it is you want, their team will work on adjusting their services in order to accommodate your needs. --- #### Customer & Tech Support for Document Signing App **The Project** - Services: Application Management & Support - Project size: $10,000 to $49,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: SupportYourApp provides technical support for an app, resolving customer concerns through a ticketing system. Support agents are responsible for quick response and resolution times. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Head of Customer Experience, SignEasy - Industry: Business services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 27, 2019 **Feedback Summary**: Thanks to SupportYourApp's help, the average response time dropped to under two hours, and average resolution time fell under 12. Customer satisfaction levels have also reached new highs. Their talented account managers work smoothly with the internal staff, participating in meetings as necessary. ""The founder is very involved and in touch with customers, and we felt that we were well taken care of." " **BACKGROUND** Please describe your company and your position there. SignEasy is the simplest and fastest way to sign and get documents signed from smartphones, tablets and the web. I am the Head of Customer Experience at SignEasy, which oversees Customer Support and Customer Success. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire SupportYourApp? We hired SupportYourApp to product customer support to our extensive user base. They provided us with a team of 2-4 support agents to serve our customer support ticketing system. What were your goals for this project? Grow our Support team and respond to customers within our set KPIs - response times, resolution times, etc. **SOLUTION** How did you select this vendor? Our COO previously worked with SupportYourApp or knew of them, and recommended them. Describe the project in detail. We hired SupportYourApp to product customer support to our extensive user base. They provided us with a team of 2-4 support agents to serve our customer support ticketing system. What was the team composition? 3 agents from SupportYourApp, 2 were based in Ukraine and one in the Philippines. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever. How effective was the workflow between your team and theirs? The SYA agents were part of our family and worked seamlessly with our team. They are participated in the weekly team sync as well as the weekly reporting requirements. What did you find most impressive about this company? The founder is very involved and in touch with customers, and we felt that we were well taken care of. Additionally, the speed with which the account managers are able to find talent is really incredible. Are there any areas for improvement? Would be ideal to have SYA asking us for our own company KPIs and keeping their agents accountable to these KPIs from their internal side as well. Also, it would be great to have the full extensive list of services and tasks that the agents can help us with, so that we know if we are taking advantage of everything. --- #### Staff Augmentation for Software Provider **The Project** - Services: Application Management & Support - Project size: $10,000 to $49,999 - Project length: Feb. 2019 - Ongoing **Project Summary**: SupportYourApp provides ongoing staffing support, supplying teammates to augment a sales and support team. They supply professionals and work within existing practices and answer customer requests.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, GoCodes - Industry: Information technology - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 4, 2019 **Feedback Summary**: Since beginning the engagement with SupportYourApp, the business has seen a great impact. They address more than 80% of customer requests, making them an effective, beneficial partner in the ongoing relationship.  ""They are truly committed to supporting the customer at all levels." " **BACKGROUND** Please describe your company and your position there. I am the founder of GoCodes. We provide a complete asset & inventory tracking solution that harnesses the power of cloud-software, mobile apps and patented QR code labels. Our easy-to-use software is used by thousands of customers all over the world to track and manage their assets and inventory. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire SupportYourApp? We needed help augmenting our sales and support team with highly skilled and passionate professionals. We needed an organization that would be able to scale with us as we grow. What were your goals for this project? The goals for this project were in 3 months to create a cost-effective and highly skilled staffing solution that would enable routine customer sales and support services to be provided efficiently and with high quality. **SOLUTION** How did you select this vendor? We searched and evaluated a range of options and companies for this challenge and SYA stood out as the most passionate and engaged partner. Describe the project in detail. Once we selected SYA, we went through the process of selecting the right staffing resource. Next we moved onto capturing and documenting key tools and processes that would be required, implementing them and then training the team on the skills required to support customers whether it be through the sales process or with support questions. What was the team composition? I was assigned an account managed and project manager who helped guide us through the process. We continue to have excellent account management support. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Within 3 months, over 80% of sales and support requests were able to be addressed directly by SYA. By creating the tools and processes we are now able to add additional resources when the need arises. How effective was the workflow between your team and theirs? All team members were very easy to work with and always looked for ways to address all questions and concerns in a flexible manner even if they did not fit their existing practices well. What did you find most impressive about this company? They are truly committed to supporting the customer at all levels. They are highly engaged and always strive to find the best solutions to challenges. Are there any areas for improvement? Nothing specific. --- #### Customer Support for Social Media Growth Firm **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Jan. 2016 - Ongoing **Project Summary**: SupportYourApp has provided full customer support for the client, following instructions well for all related processes and helping the client expand support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Sogro - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 10, 2017 **Feedback Summary**: The client has experienced significant growth along with a decrease in support needs, which indicates SupportYourApp's successful customer support. The client appreciates being able to focus on growing the company with the help of SupportYourApp's communicative team. ""SupportYourApp has listened to our customers' suggestions and relayed them to me." " **BACKGROUND** Introduce your business and what you do there. Sogro helps small businesses, startups and bloggers grow on social media. We've been in business for a few years, working with over 1,200 accounts. We focus solely on organic growth for social media, helping users at any level start driving more targeted traffic. We leave content in control of the users and solely focus on growth; this allows us to have a lower price point than a full-service social media management company and also to work with users of all business sizes. I am the founder of the company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp? I have grown Sogro out of my dorm room, so I was handling every single support ticket by myself. As we started to scale, this became nearly impossible to handle, so I started looking for not just a company to hire but also to find a process for managing a digital business. I didn't have an office space, so I couldn't bring in someone locally for support. The company needed to be remote and experienced in the field to provide an easy transition. I was always a little skeptical about outsourcing customer support, given that we are a service business. Working with people is our whole business, so we can't operate if this isn't handled correctly. I wanted to make sure that the partner firm would understand everything that went into our process. **SOLUTION** What was the scope of their involvement? SupportYourApp has been able to follow instructions for our support process as well as give me directions on expanding it and making it more worthwhile. We work on different platforms and communicate on Skype and through email.  How did you come to work with SupportYourApp? I discovered SupportYourApp on Product Hunt. I was looking around for help from either freelancers or agencies and saw SupportYourApp's ad. I contacted their founder, had a great conversation, and decided to move forward. How much have you invested with SupportYourApp? The cost of SupportYourApp's services is around $2,300 per month for 7-day support. The price was a bit lower at first since we were only using 5-day support. As my company scaled, I started needing more coverage. What is the status of this engagement? We started working with SupportYourApp in January 2016. The work is ongoing. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? SupportYourApp sends me year-end reviews for my support tickets. Other than this, I have gauged their effectiveness through my churn rate and the growth of the company. We have been climbing uphill, while our support needs have been going down; so from a founder's perspective of doing support personally, I have appreciated being able to focus on my company and not worry about having too many users. How did SupportYourApp perform from a project management standpoint? I've worked with a project manager from SupportYourApp. He onboarded me into their company and created a Skype group which I can use for any questions outside of the scope of regular services. If I have questions about our CRM, for example, SupportYourApp's team will be there for me. My manager has overseen the team's performance and availability, which gives me peace of mind. What did you find most impressive about SupportYourApp? SupportYourApp's communication skills are impressive, which is a huge topic for a support company. If I ever have any questions, I can go to my contact and have it answered. SupportYourApp has listened to our customers' suggestions and relayed them to me, so the service is paying for itself. Are there any areas SupportYourApp could improve? At first, I wasn't sure how using a specialized firm could work. SupportYourApp's team has had some turnaround, but they've handled the training process by themselves. I've only trained the first users; that information has been recorded and expanded since. I wasn't sure in the beginning if this could work and thought that I would have to keep training people, but it hasn't happened. What tips or recommendations could you share that might increase the likelihood of success with SupportYourApp? I would make sure I had a clear understanding of what I was looking for out of the support team. This always changes, but having a document to present to SupportYourApp is important. Once the work gets going, they need to understand their role and maintain open lines of communication. A hands-on relationship with customers is extremely important for the growth of a business. | --- #### Technical Customer Support for Software Developer **The Project** - Services: Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Jan. 2014 - Ongoing **Project Summary**: SupportYourApp provides customer support for the client, covering all of the potential general, pre-sales, and technical questions that customers may encounter. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, Softorino - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 8, 2016 **Feedback Summary**: SupportYourApp is able to provide within-the-hour support, including phone and even on weekends or holidays, leading to an 85% satisfaction rate on Shopper Approved. The client appreciates the human touch and timeliness that SupportYourApp brings. ""SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers." " **BACKGROUND** Introduce your business and what you do there. ‎Softorino is a software development company that creates products for the Mac and Windows platforms. We solve a few big problems which not many competitors can do. The company was started in 2011, building small Windows utilities. Our most popular products include WALTR, WALTR 2, and iBetterCharge. They allow users to put content on iOS devices without the use of iTunes. iBetterCharge and WALTR were released in 2014, which is when we started getting many more users. We have 10 people working in our small team. We want to increase that number, looking for candidates who can solve things in the shortest time possible. I am the marketing director of the company. I am also one of the people behind our products.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp? We release products for Windows and Mac computers. Users have to go through small tutorials for their use, but many of them cannot find their way around issues. They may also be looking for particular solutions that can be provided by our product but aren’t presented in an obvious way. We had received various requests, too many for our team to handle alone, so we saw a need for a group which could work for us 24/7. We reached out to SupportYourApp for support on this front.  **SOLUTION** What was the scope of their involvement? SupportYourApp provides the technical customer support part of our company, taking care of all general, pre-sales, and technical questions that we've trained their team to answer. SupportYourApp has its own CRM system which allows us to review what the agents are doing, what ticket they're answering, and comment on what is or isn't okay for them to do. Team members can also leave their own requests for anything they have trouble with. The system is built very well. How did you come to work with SupportYourApp? SupportYourApp has offices in Kiev, Ukraine, near our company. We knew them and visited their headquarters many times. We thought that using SupportYourApp's support team would be a great solution. We tried them out and found that users from all over the world have been happy with the service. How much have you invested with SupportYourApp? The cost of SupportYourApp's services is around $2,500 per month, which comes to between $30,000 and $50,000 over the last 3 years. What is the status of this engagement? We started working with SupportYourApp in 2013, but most of our tickets started coming in in 2014 after WALTR was released.  **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? We know how to build and market our software. We've received great responses from the media and people have loved our apps. Since we are developers, we have concentrated on creating and marketing our product. When we started seeing many requests from customers, we couldn't always be there to answer them, especially during our free time. SupportYourApp has taken care of this, allowing us to concentrate on the development of the product. They did this with fast responses, which we couldn't have done without working during weekends and on holidays. One of our initial requirements was for SupportYourApp's team to answer any inquiry as quickly as possible, within no more than an hour. We didn't want customers to be waiting for replies and felt that they should be speaking to humans, not robots. As a result, SupportYourApp's trained its entire team to respond to our tickets and customers extremely fast. There are some minor mistakes in their responses at times, but that just shows that there's a human at the other end. As a result, the feedback we've received from customers has been awesome. Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support. The fact that SupportYourApp provides phone support is excellent. This isn't usually expected from a small company like ours, but it's a good bonus for customers. The people taking calls sound appealing and have good language skills, so we're happy with this as well. SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time. How did SupportYourApp perform from a project management standpoint? SupportYourApp works during weekends and holidays, which is great. We stay in touch with a supervisor who sends us lists of feature requests and popular problems on a monthly basis. This gives us a feel for what we should be developing and fixing next. Project management had a few highs and lows in the beginning, when the collaboration was new for both of us. SupportYourApp got into the work and, after a while, we found a golden middle ground. SupportYourApp hired a supervisor in charge of a team of dedicated support engineers. We can always reach out to SupportYourApp for any questions. What did you find most impressive about SupportYourApp? SupportYourApp is a human team which we were able to meet in person. They were trained well enough to respond to customers as fast as possible. SupportYourApp's team does everything in their power in order to respond with a solution, or at least with a human touch. Our users' requests are taken seriously and the timeliness is perfect. Are there any areas SupportYourApp could improve? As the company who actually built the product, we know how it works from the ground up. When customers reach our internal support team, it's usually because SupportYourApp's people don't know the answer. It all comes down to the human factor and experience gained in time. SupportYourApp has progressed in terms of technical knowledge since we started working together. What tips or recommendations could you share that might increase the likelihood of success with SupportYourApp? I have recommended them to developer friends, but they've always had to understand that SupportYourApp's business involves real people who need to be trained. They won't know everything right away. SupportYourApp has always been flexible in replacing or retraining resources, but I recommend just bearing with the team and making sure that requests for the process are as transparent as possible. --- #### Customer Service Outsourcing for Online Course Platform **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: Confidential - Project length: Aug. 2025 - June 2026 **Project Summary**: SupportYourApp provided customer service outsourcing for an online course platform. The team helped the client build a reliable support team to handle customer inquiries and ensure consistent service quality. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Director of Workforce Operations & QA, Kajabi - Industry: Information technology - Client size: 201-500 Employees - Review Type: Online Review **The Review** — Jun 12, 2026 **Feedback Summary**: After a rocky start, SupportYourApp successfully completed a retention trial period by implementing corrective actions, and all consultants met or exceeded the required KPIs. The team was proactive in addressing performance challenges and partnering with the client to find effective solutions. ""Project management has been smooth and collaborative."" **BACKGROUND** Please describe your company and position.I am the Director, Workforce Operations & Quality Assurance of KajabiDescribe what your company does in a single sentence.Kajabi is a platform that enables entrepreneurs to create, market, and sell online courses and digital content through an all-in-one LMS solution. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?Building a reliable support team to handle customer inquiries.Ensuring consistent service quality aligned with our standards.Continuously improving the team's performance and efficiency. **SOLUTION** How did you find SupportYourApp?ReferralWhy did you select SupportYourApp over others?Referred to meHow many teammates from SupportYourApp were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We started with a team of 17 consultants, which was later reduced to six due to performance and integration challenges. Following a termination notice, SupportYourApp implemented a retention plan and successfully navigated a trial period. Since then, the collaboration has stabilized, and we are now moving toward a more permanent setup based on improved results. Key deliverables included maintaining support operations, improving performance metrics, and ensuring better team integration. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?One of the key outcomes was successfully completing the trial period after implementing corrective actions. All consultants are now meeting or exceeding the required KPIs, demonstrating clear performance improvement. This turnaround has been a strong indicator of the team's ability to adapt and deliver results.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management has been smooth and collaborative, with regular meetings involving multiple points of contact. The team has been proactive in addressing performance-related challenges and partnering with us to find effective solutions. Since transitioning to the KAM structure, communication has improved, and we feel our feedback is heard and acted upon.What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The level of involvement from the KAM team and their responsiveness to concerns stood out. Their ability to quickly implement changes and drive improved team performance after the action plan was particularly impressive.Are there any areas for improvement or something SupportYourApp could have done differently?There are opportunities to further enhance escalation management and time management at the team lead level, along with refining attention to detail. Addressing these areas will help strengthen overall consistency and elevate the quality of service. --- #### Customer Service Outsourcing for ERP Software Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2026 - Ongoing **Project Summary**: SupportYourApp provides customer support for an ERP software firm. The team handles daily support requests via email and phone, maintaining response standards and adapting coverage as the client's needs grow. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Customer Care, AGePe - MyLogistics - Industry: Information technology - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Jun 5, 2026 **Feedback Summary**: SupportYourApp has optimized the client's support workflows and internal knowledge base. The team has helped develop better streamlined procedures, contributing to improved efficiency and higher customer satisfaction. SupportYourApp is responsive, transparent, and consistently delivers on time. ""They are quick to respond, open to feedback, and genuinely invest in making the partnership work effectively."" **BACKGROUND** Please describe your company and position.I am the Head of Customer Care of AGePe - MyLogisticsDescribe what your company does in a single sentence.Agepe develops ERP software tailored to logistics companies, with a strong focus on niche sectors such as art transport, machinery, and relocation services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?Providing consistent, high-quality customer support Reliable handling of customer inquiries across channels **SOLUTION** How did you find SupportYourApp?Online SearchWhy did you select SupportYourApp over others?High ratingsHow many teammates from SupportYourApp were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.SupportYourApp provides us ongoing customer support via email and phone, ensuring consistent communication with our clients. The team structure remains stable, which helps maintain continuity and service quality. They handle daily support requests, maintaining response standards, and adapting coverage as our needs grow **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The collaboration has resulted in optimized support workflows and a stronger internal knowledge base. The team helps develop better streamlined procedures, which contributes to improved efficiency and higher customer satisfaction. Over time, we’ve seen a more structured and scalable support operation.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management has been smooth and well-organized. We use Slack for day-to-day communication, email for formal updates, and hold biweekly meetings to stay aligned. The team is responsive, transparent, and consistently delivers on time while adapting quickly to our requests.What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The team’s willingness to collaborate and their proactive approach to addressing new requirements. They are quick to respond, open to feedback, and genuinely invest in making the partnership work effectively.Are there any areas for improvement or something SupportYourApp could have done differently?At this stage, we haven’t identified any areas for improvement. We maintain close communication with the team, which helps ensure expectations are aligned and continuously met. --- #### Recruitment & HR Outsourcing for Media Company **The Project** - Services: HR Outsourcing, Recruitment Process Outsourcing - Project size: Confidential - Project length: May 2023 - Ongoing **Project Summary**: SupportYourApp provides HR outsourcing and recruitment services for a media company. The team sources candidates, conducts interviews, and supports the client during technical interviews. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive Manager, Fourth Estate - Industry: Media - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 22, 2026 **Feedback Summary**: SupportYourApp has helped the client hire more than 10 people, all of whom have completed the probation period. The team has improved the client's recruitment speed and quality. SupportYourApp delivers on time and communicates with the client via in-person and virtual meetings, email, and messages. ""SupportYourApp always does their best for their clients."" **BACKGROUND** Introduce your business and what you do there.I’m the executive manager of Fourth Estate, a media company. We provide an all-in-one digital platform for online media organizations, streamlining editorial workflows, content management, audience engagement, and monetization to help publishers efficiently manage and grow their digital media operations. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp?We needed help with HR services. **SOLUTION** What was the scope of their involvement?SupportYourApp helps us find new employees. The team sources candidates, conducts interviews, and supports us during technical interviews.What is the team composition?We work with 2–5 teammates from SupportYourApp.How did you come to work with SupportYourApp?Someone referred SupportYourApp to me. I chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.What is the status of this engagement?We started working with SupportYourApp in May 2023, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?SupportYourApp has helped us hire more than 10 people. The team has improved our recruitment speed and the quality of candidates. For example, 100% of the candidates have successfully completed the probation period.How did SupportYourApp perform from a project management standpoint?SupportYourApp delivers everything on time. We communicate via in-person meetings, virtual meetings, emails, and messaging apps.What did you find most impressive about them?SupportYourApp always does their best for their clients.Are there any areas they could improve?SupportYourApp could improve nothing; everything has been good. --- #### Call Center Services for Water & Energy Metering Company **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Aug. 2025 - Ongoing **Project Summary**: SupportYourApp provides customer care services for a water and energy metering company. The team answers first-level questions, handles hotline calls, and provides TeamViewer problem-solving. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Head of Solution Ops CSC SR3, Water & Energy Metering Co - Industry: Energy & natural resources - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — May 4, 2026 **Feedback Summary**: SupportYourApp has increased the number of tickets the client solves per month from 15 to 40, resulting in more satisfied customers. The team always delivers on time. The client is also impressed with SupportYourApp's hiring process for acquiring new agents. ""I'm impressed with SupportYourApp's hiring process for acquiring new agents and their project management."" **BACKGROUND** Introduce your business and what you do there.I’m the head of solution operations of an energy and natural resources company, Sales region 3. We pioneer solutions and services to make water and energy metering more intelligent. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SupportYourApp?We needed customer care agents to close our seasonal gaps related to first-level responses. **SOLUTION** What was the scope of their involvement?SupportYourApp provides us with customer care services. The team answers first-level questions, hotline calls, and TeamViewer problem-solving. The team also provides ongoing support and reports.What is the team composition?We work with one teammate from SupportYourApp.How did you come to work with SupportYourApp?I found SupportYourApp through an advertisement. I chose them because they offered good value for the cost.What is the status of this engagement?We started working together in August 2025, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Since working with SupportYourApp, we’ve increased the number of tickets we solve per month from 15 to 40. Our customers are more satisfied with our services.How did SupportYourApp perform from a project management standpoint?SupportYourApp always delivers on time. We communicate via virtual meetings, emails, and messaging apps.What did you find most impressive about them?I’m impressed with SupportYourApp’s hiring process for acquiring new agents and their project management.Are there any areas they could improve?There’s nothing they need to improve. --- #### Customer Support for Elderly Check-In Company **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Sep. 2020 - Ongoing **Project Summary**: SupportYourApp provides daily customer support for an elderly check-in company. A dedicated agent assists the client's users and their families with empathy and professionalism, ensuring smooth communication. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Executive, Iamfine.com - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Dec 12, 2025 **Feedback Summary**: The dedicated agent has built strong relationships with the client's users, reflected in positive feedback and smooth daily operations. SupportYourApp's structured approach ensures consistent service quality, while the open communication between both teams fosters a strong, long-term partnership. ""We’re happy with their services."" **BACKGROUND** Please describe your company and position.I am an executive at Iamfine.comDescribe what your company does in a single sentence.Iamfine is a daily check-in service that helps families stay connected with elderly relatives living alone. The service automatically calls once a day to confirm everything is fine and notifies loved ones if there’s no response.” **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?We partnered with SupportYourApp to ensure our users and their families receive timely, compassionate support via calls and emails.” **SOLUTION** How did you find SupportYourApp?Online SearchWhy did you select SupportYourApp over others?Great culture fitHow many teammates from SupportYourApp were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.SupportYourApp provides daily customer support for Iamfine through a dedicated agent that assists our users and their families with empathy and professionalism, ensuring smooth communication. Over our 5-year partnership, the collaboration has been very positive — we maintain regular weekly meetings and enjoy a very productive working relationship.”  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The dedicated agent has built strong relationships with our users, reflected in positive feedback and smooth daily operations.” Describe their project management. Did they deliver items on time? How did they respond to your needs?We hold weekly meetings to review performance, share feedback, and address any updates or process improvements. SupportYourApp’s structured approach ensures consistent service quality, while the open communication between our teams fosters a strong, long-term partnership.”What was your primary form of communication with SupportYourApp?Virtual MeetingWhat did you find most impressive or unique about this company?“The thing we appreciate most is how caring and empathetic our agent is. They make every interaction with our users and their families warm and personal.” Are there any areas for improvement or something SupportYourApp could have done differently?We’re happy with their services. --- #### Customer Service Outsourcing for Gaming Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Oct. 2023 - Ongoing **Project Summary**: SupportYourApp provides customer service outsourcing for a gaming company. The team is responsible for offering Level 1 customer support for the client's gaming content via email and phone on a 24/7 basis. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Head of Game Production, Gaming Company - Industry: Gaming - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Nov 12, 2025 **Feedback Summary**: SupportYourApp's services have helped the client maintain strong customer engagement and ensure uninterrupted support. The team has been professional, efficient, and flexible throughout the engagement. SupportYourApp's communication is straightforward and focused on essential updates. ""We appreciate their reliability and ability to provide consistently high-quality support."" **BACKGROUND** Please describe your company and position.I am the Head of game production of a gaming company Describe what your company does in a single sentence.Our company is a game provider in the iGaming industry. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?Maintain consistent communication across multiple channels.Provide high-quality customer care.Handle Level 1 Customer Support for our gaming contents.Ensure timely responses to user inquiries. **SOLUTION** How did you find SupportYourApp?ReferralWhy did you select SupportYourApp over others?Pricing fit our budgetHow many teammates from SupportYourApp were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Our partnership involves providing 24/7 customer support with a shared team of six agents.The team handles inquiries via email and phone, ensuring players receive timely assistance.We’re pleased with the consistent service quality and responsiveness they maintain throughout the partnership. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The team’s availability around the clock helps us maintain strong customer engagement and ensure uninterrupted support.Their professionalism and efficiency have contributed positively to our service standards.Describe their project management. Did they deliver items on time? How did they respond to your needs?Communication is straightforward and focused on essential updates.They respond promptly to important issues and maintain a fl exible approach to our operational needs.What was your primary form of communication with SupportYourApp?Email or Messaging AppWhat did you find most impressive or unique about this company?We appreciate their reliability and ability to provide consistently high-quality support within a shared team structure.Are there any areas for improvement or something SupportYourApp could have done differently?At this stage, everything’s going well. --- #### Customer Service Outsourcing for Fiber Verification Co **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2023 - Sep. 2025 **Project Summary**: SupportYourApp provided customer support services for a fiber verification company. The team was responsible for all aspects of the client's customer success. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Global Department Head, FibreTrace - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 30, 2025 **Feedback Summary**: SupportYourApp successfully helped the client manage customer expectations. The team met all the client's needs and delivered work on time. Furthermore, the service provider communicated effectively through virtual meetings. Overall, the client praised the simplicity of the partnership. ""The simplicity of the partnership was most impressive."" **BACKGROUND** Please describe your company and position.I am a global department head at FibreTraceDescribe what your company does in a single sentence.FibreTrace is a fibre verification company used to validate the origin of textiles in real time  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?ScalingTrainingMulti country hiring **SOLUTION** How did you find SupportYourApp?Was already a partner when i startedWhy did you select SupportYourApp over others?Referred to meHow many teammates from SupportYourApp were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.All aspects of client sucess **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Ablity to manage client expectations Describe their project management. Did they deliver items on time? How did they respond to your needs?Always What was your primary form of communication with SupportYourApp?Virtual MeetingWhat did you find most impressive or unique about this company?The simplicity of the partnership was most impressive.Are there any areas for improvement or something SupportYourApp could have done differently?Not at this time  --- #### Customer Support Outsourcing for Financial Services Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Oct. 2024 - June 2025 **Project Summary**: SupportYourApp provided customer support services for a financial services company. The team handled tickets from companies and end-users, assisted in fraud investigations, and analyzed transaction statuses. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Customer Support Manager, Financial Services Company - Industry: Financial services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Aug 25, 2025 **Feedback Summary**: SupportYourApp's work led to solving cases within the desired period of time and covering 24-hour support for the client. The team was easy to reach and responsive to feedback throughout the engagement. Moreover, SupportYourApp's friendliness and timeliness were hallmarks of their performance. ""SupportYourApp has super-friendly people."" **BACKGROUND** Please describe your company and position.I am the customer support manager of a financial services company.Describe what your company does in a single sentence.Our company provides a licensed, account-to-account (A2A) payment solution that enables businesses to make and receive instant bank payments globally.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?24hour customer supportCustomer support with Portuguese skills **SOLUTION** How did you find SupportYourApp?Online SearchWhy did you select SupportYourApp over others?High ratingsGreat culture fitCompany values alignedHow many teammates from SupportYourApp were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Handling tickets from merchants (companies) and end-users (customers of companies)Analising statuses of failed and successfull transactions Assisting banks and police in their fraud investigations **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Agents have been solving cases within the desired period of time Agents have been learning fast about different payment methods available.24h support have been covered Describe their project management. Did they deliver items on time? How did they respond to your needs?Support your app has been easy to reach via slack and by e-mail when needed. It was easy to leave feedback and to receive help when needed. What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?SupportYourApp has super-friendly peopleTimely responseFast learners Are there any areas for improvement or something SupportYourApp could have done differently?n/a --- #### Customer Support Services for IT Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2024 - Ongoing **Project Summary**: SupportYourApp provides customer support services for an IT company. The team offers ticket-based end customer and technical support and manages a 24/7 phone hotline for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Customer Support, IT Company - Industry: Information technology - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jul 22, 2025 **Feedback Summary**: SupportYourApp has helped the client achieve a 60% ticket resolution rate. The team is proactive, timely, and easy to communicate with. SupportYourApp's ability to quickly provide resources and deliver value has stood out in the partnership. The project management was also excellent. ""I found working with SupportYourApp management a great experience."" **BACKGROUND** Please describe your company and position. I am the Director, Customer Support of an IT company Describe what your company does in a single sentence.Digital Compliance  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?Help building a sustainable and scalable support frontline in a high volume setup **SOLUTION** How did you find SupportYourApp?ReferralWhy did you select SupportYourApp over others?High ratingsPricing fit our budgetGreat culture fitGood value for costReferred to meHow many teammates from SupportYourApp were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Ticket based  customer and technical support frontline + 24/7 phone hotline **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We were able to achive 60% or higher of end to end ticket resolution rate via SYA servicesDescribe their project management. Did they deliver items on time? How did they respond to your needs?I found working with SupportYourApp management a great experience - very proactive, always timely response, great ability to deliver expected outcome and very pleasant to talk to What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The ability to staff teams and scale services very fast, and deliver value from early daysAre there any areas for improvement or something SupportYourApp could have done differently?Cannot think of any --- #### Customer Service Outsourcing for CV Writing Software Co **The Project** - Services: Customer Service Outsourcing - Project size: $1,000,000 to $9,999,999 - Project length: June 2020 - Ongoing **Project Summary**: SupportYourApp provides customer support services for a CV writing software company. The team provides phone, email, chat, and translation support in over 10 different languages. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Customer Support, CVMaker - Industry: eCommerce - Client size: 11-50 Employees - Review Type: Online Review **The Review** — May 22, 2025 **Feedback Summary**: SupportYourApp has helped the client meet their customer support needs in a timely manner. The team addresses requests promptly and provides regular updates on the progress. What stands out about SupportYourApp is their agents — they're all highly professional and always eager to learn. ""SupportYourApp has always rapidly acted on all our requests."" **BACKGROUND** Please describe your company and position.I am the Head of Customer Support of CVMakerDescribe what your company does in a single sentence.Platform that provides software for writing your cv. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?Provide personal Customer Support in a timely mannerProvide Customer Support in multiple languages **SOLUTION** How did you find SupportYourApp?Online SearchWhy did you select SupportYourApp over others?High ratingsPricing fit our budgetGood value for costCompany values alignedHow many teammates from SupportYourApp were assigned to this project?15Describe the scope of work in detail. Please include a summary of key deliverables.Support Your App has provided us with all the support agents that we needed. The key deliverables including:CS agents supporting over 10 different languages in native tonguePhone support with over 50k calls a yearEmail support with over 300k emails a yearChat support with over 100k chats a yearTranslation work to help out our SEO & Content teams **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The key metric from the project is that our customers are helped in a timely manner on a daily basis.Describe their project management. Did they deliver items on time? How did they respond to your needs?SupportYourApp has always rapidly acted on all our requests, with updates on how the process was going. Whenever we need an agent that speaks a specific language they delivered in a timely matter. All agents provided by Support Your App are/were very professional, eager to learn and a good fit for our team.What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?It is good to know that you work together with a company that is always able to deliver in a professional and timely manner. We do not have to worry if we will be able to find the right fit for the job and can count on SYA to get the job done.Are there any areas for improvement or something SupportYourApp could have done differently?Our cooperation has been working smoothly for the last 5 years, we have no complaints. --- #### Customer Service Outsourcing for Baggage Solutions Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2024 - Ongoing **Project Summary**: SupportYourApp provides customer support services for a baggage solutions company. The team is responsible for handling the client's incoming tickets from passengers using EBT. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Business Development, Baggage Solutions Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 27, 2025 **Feedback Summary**: SupportYourApp's work has achieved faster response rates. The team has been highly adaptable and helpful, ensured a professional setup, and maintained communication with the client through in-person and virtual meetings. ""SupportYourApp's professional setup and helpfulness are impressive."" **BACKGROUND** Please describe your company and position.I am the Business Development of a software company Describe what your company does in a single sentence.Providing baggage innovation solutions, including Electronic Bag Tags. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?Outsource customer support **SOLUTION** How did you find SupportYourApp?Online SearchWhy did you select SupportYourApp over others?Good value for costHow many teammates from SupportYourApp were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Provide customer support for incoming tickets from passengers using EBT **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Not clear yet. But faster response rates. Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes, all very adaptive and helpfulWhat was your primary form of communication with SupportYourApp?In-Person MeetingVirtual MeetingWhat did you find most impressive or unique about this company?SupportYourApp's professional setup and helpfulness are impressive.Are there any areas for improvement or something SupportYourApp could have done differently?Not Yet (; --- #### Customer Service Outsourcing for Beach & Souvenir Retail Co **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: June 2023 - Ongoing **Project Summary**: SupportYourApp provides customer support services for a beach and souvenir retail company. The team is responsible for managing and responding to customer inquiries via calls and emails. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Assistant, Surf Style - Industry: Retail - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Oct 16, 2024 **Feedback Summary**: Thanks to SupportYourApp's efforts, the client has seen increased customer satisfaction and retention. The client has biweekly meetings with the team, who are dedicated and committed to providing the best service possible. SupportYourApp is knowledgeable and always on top of things. ""We admire the consultant's dedication to the project and commitment to providing the best service possible."" **BACKGROUND** Please describe your company and position.I am the Marketing Assistant of Surf StyleDescribe what your company does in a single sentence.We are a beach and souvenir retail company, with over 60 stores, that include souvenir shops, liquor stores, and convenice stores.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?We needed a dedicated consultant to help us respond to customer requests via calls and emails. **SOLUTION** How did you find SupportYourApp?Online SearchReferralWhy did you select SupportYourApp over others?High ratingsGood value for costReferred to meCompany values alignedHow many teammates from SupportYourApp were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.We reached out to SupportYourApp after realizing we needed professional support. We hired one shared support consultant to handle customer inquiries through calls and emails. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?1. Increased CSAT2. Increased customer retentionDescribe their project management. Did they deliver items on time? How did they respond to your needs?We have bi-weekly meetings with the consultant and SDM.What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We admire the consultant's dedication to the project and commitment to providing the best service possible. We also appreciate that the consultant is very knowledgeable and is always on top of things.Are there any areas for improvement or something SupportYourApp could have done differently?No, we give them 10/10. --- #### Level One Support Consultant for Language-Learning Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Mar. 2024 - Ongoing **Project Summary**: SupportYourApp provides a level-one support consultant for a language-learning company. The consultant dedicates four hours to the client, and their tasks include email customer communication.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Language Innovation LLC - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Oct 12, 2024 **Feedback Summary**: Thanks to SupportYourApp, the client has increased their CSAT and customer retention. The team has managed the engagement effectively and communicated efficiently with the client. Moreover, they answer questions quickly. The consultant they’ve provided has also been professional and committed. ""We are highly satisfied with the consultant’s communication skills."" **BACKGROUND** Please describe your company and position.I'm an executive at Language Innovation LLCDescribe what your company does in a single sentence.We help people learn foreign languages faster and more effectively. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?We needed 1 consultant to work on L1 support, especially, to handle email customer communication. **SOLUTION** How did you find SupportYourApp?Online SearchWhy did you select SupportYourApp over others?High ratingsGreat culture fitCompany values alignedHow many teammates from SupportYourApp were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.From the beginning of our cooperation with SupportYourApp, our team was expanded with 1 Level 1 support consultant dedicated for 4 hours. This significantly improved our communication with our customers, as the consultant proved to be an experienced and dedicated specialist. The consultant has been working primarily with emails. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Increased CSATIncreased customer retentionDescribe their project management. Did they deliver items on time? How did they respond to your needs?We are highly satisfied with the consultant’s communication skills. All questions are answered within 24 hours. We have monthly calls and communicate via Slack.What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We admire the consultant's professionalism, communication skills, and commitment to the job.Are there any areas for improvement or something SupportYourApp could have done differently?Providing more suggestions from the consultant on how to improve customers’ experience. --- #### App Management & Support for Learning Tech Company **The Project** - Services: Application Management & Support - Project size: Confidential - Project length: Jan. 2024 - Ongoing **Project Summary**: SupportYourApp provides app management and support services for a learning technology company. The team is responsible for resolving client issues and handling communication. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, Eurekos Systems Aps - Industry: Education - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 19, 2024 **Feedback Summary**: Thanks to SupportYourApp, the client has seen an increase in CSAT and customer retention. The team provides efficient communication through virtual meetings, emails, and messaging apps, and they also demonstrate proactiveness, attention to detail, and the ability to work in a different timezone. ""We're more than satisfied with SupportYourApp's services."" **BACKGROUND** Please describe your company and position.I am the CTO of Eurekos Systems ApsDescribe what your company does in a single sentence.We are a customer training LMS, a learning technology company that helps clients customize and create an impactful learning environment for training their team or customers. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?We needed outsourcing support team to extend the provision time of level 2 customer support. **SOLUTION** How did you find SupportYourApp?Online SearchWhy did you select SupportYourApp over others?Pricing fit our budgetCompany values alignedHow many teammates from SupportYourApp were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.We decided to work with SupportYourApp after realizing that we needed extra help in solving client issues and handling customer communication through chats and emails. Today, we have one level 2 customer support consultant. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?1. Increased CSAT2. Increased customer retentionDescribe their project management. Did they deliver items on time? How did they respond to your needs?Since it's a one-consultant project, communication is infrequent but efficient. The consultant demonstrates proactiveness, attention to detail, and is able to work even in a time zone completely different from the main team's.What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We're more than satisfied with SupportYourApp's services and can evaluate the consultant’s work and dedication as 10/10.Are there any areas for improvement or something SupportYourApp could have done differently?Not that I can think of. --- #### Customer & Technical Support Services for Digital Platform **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Feb. 7202 - Ongoing **Project Summary**: SupportYourApp provides customer communication and technical support services for a digital platform. The team — who understands Portuguese, English, and Spanish — handles emails and calls from customers. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Technical Support Team Lead, Digital Platform - Industry: Financial services - Client size: 51-200 Employees - Review Type: Online Review **The Review** — May 17, 2024 **Feedback Summary**: Thanks to SupportYourApp, the client has seen a significant improvement in their CSAT scores and KPI for resolved tickets. The team has also helped the client improve their internal processes and documentation. Their flexibility to request, professionalism, and responsibility have been impressive.  ""They are very flexible, responsible, and professional."" **BACKGROUND** Please describe your company and position. I am the Technical Support Team Lead of a financial services company Describe what your company does in a single sentence.We provide a digital platform that enhances efficiency, transparency and collaboration for supply chain information management **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?We were looking for a team that would be able to take care of our customer communication and technical support.We needed several people who could speak Portuguese (the Brazil variation), Spanish and English.We had L1 and L2 tickets that needed to be taken care of.” 7 **SOLUTION** How did you find SupportYourApp?I wasn't involved in finding SYA as a business partner.Why did you select SupportYourApp over others?High ratingsPricing fit our budgetHow many teammates from SupportYourApp were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We started out with 1 dedicated L2 support consultant who spoke Portuguese and English, 1 dedicated L1 support consultant who spoke English, and 1 shared L1 support consultant who worked with Spanish and English. Since then, due to a decrease in ticket volume, we have downscaled the team to 1 dedicated L2 support consultant (Portuguese, English), and 1 shared L1 support consultant (Spanish, English). The team has been working with emails and calls. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We saw an increase in our ‘Resolved tickets’ KPI and our CSAT. There were also significant improvements in our internal processes, since the SupportYourApp team has been very proactive and is always making suggestions on how we can improve our internal documentation.Describe their project management. Did they deliver items on time? How did they respond to your needs?We are very satisfied with our cooperation. They are very flexible, responsible, and professional. They deliver consistently good results which is just what we were looking for.What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their flexibility and their sense of responsibility.Are there any areas for improvement or something SupportYourApp could have done differently?Not that I can think of. --- #### Customer Support for Smart Communication System Provider **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: Confidential - Project length: Feb. 2022 - Ongoing **Project Summary**: SupportYourApp provides phone and email customer support for a smart communication system provider. Their team processes customer queries in different languages and at different difficulty levels. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CSM, Cardo Systems - Industry: Telecommunications - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 25, 2024 **Feedback Summary**: SupportYourApp has helped streamline the communication between the client and their customers. Thus, the team has increased from one to six consultants who help the client solve issues efficiently. They're also very professional and communicative, and each member is of high quality. ""SupportYourApp has very high-quality representatives."" **BACKGROUND** Please describe your company and position.I am the CSM of Cardo SystemsDescribe what your company does in a single sentence.Smart communication systems Specializing in systems for helmets or activities outside the helmet **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?Handling and solving customer written casesHandling customer and dealers calleTo provide premium service worldwide while maintaining customer satisfaction **SOLUTION** How did you find SupportYourApp?Online SearchReferralWhy did you select SupportYourApp over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from SupportYourApp were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The SupportYourApp team handles phone and email communication with our customers. Our taem of support consultants covers various hours and processes cases of varying degree of difficulty and in different languages ​​(support in different countries) **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?SupportYourApp helped us streamline communication with our customers. Since we started working with them, we have expanded our support team from 1 to 6 consultants, which allows us to resolve customers’ issues faster and more effectivelyDescribe their project management. Did they deliver items on time? How did they respond to your needs?Both the team’s management and the consultants themselves are always very professional. Our communication is always on-point. Upon request, SupportYourApp provides us with the information and answers we need.What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The quality of their communication and the professionalism of their team. SupportYourApp has very high-quality representativesAre there any areas for improvement or something SupportYourApp could have done differently?No... --- #### Content Moderation Services for Music Distribution Company **The Project** - Services: Back Office Outsourcing - Project size: Confidential - Project length: Jan. 2019 - Ongoing **Project Summary**: SupportYourApp provides back-office outsourcing services to a music distribution company. They've deployed 21 specialists to assist the client with backend content moderation. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.5 - Cost: 3.5 - Willing to Refer: 4.0 **The Reviewer** Head of Content Operations, Music Distribution Company - Industry: Arts, entertainment & music - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 25, 2024 **Feedback Summary**: SupportYourApp is productive, attentive to the client's needs, and able to scale their team to adapt to the firm's requirements. The team also provides open, positive communication via email, messaging apps, and online meetings. Moreover, they make personal development plans for their consultants. ""A simple day-to-day communication with them is pleasant and always to the point."" **BACKGROUND** Please describe your company and position. I am the Head of Content Operations of a music distribution companyDescribe what your company does in a single sentence.Music distribution and record label services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?Our primary goal was to hire a company that would help us with our content moderation. **SOLUTION** How did you find SupportYourApp?Online SearchOtherWhy did you select SupportYourApp over others?High ratingsHow many teammates from SupportYourApp were assigned to this project?20Describe the scope of work in detail. Please include a summary of key deliverables.SupportYourApp provided us with a back-end content moderation team that consisted of 21 specialists. Unfortunately, I cannot go into detail because of our internal NDAs. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Can’t reveal due to the NDAs.Describe their project management. Did they deliver items on time? How did they respond to your needs?SupportYourApp is always very mindful of our needs. Our communication has always been very positive and open. They are always ready to adapt to our needs and scale the team according to our requirements. The team’s Team Lead and Service Delivery Manager are taking care of the consultants’ personal development plans. A simple day-to-day communication with them is pleasant and always to the point.What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Adaptability and productivity.Are there any areas for improvement or something SupportYourApp could have done differently?No comments --- #### Customer Service Outsourcing for iGaming Development Studio **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: An iGaming development studio has hired SupportYourApp to provide tier-one support and troubleshooting services. The team handles requests through emails, chats, and calls. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Technical Support Team Lead, RubyPlay - Industry: Gaming - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Jan 17, 2024 **Feedback Summary**: Thanks to SupportYourApp, the client has improved the relationships with customers, level of user trust, and performance. The team is prompt, transparent, and communicative through biweekly calls, emails, and messaging apps. Overall, they're highly responsive to the client's needs and concerns. ""We're impressed by the team’s ability to improve and scale their services fast and without losing any quality."" **BACKGROUND** Please describe your company and position.I am the Technical Support Team Lead of RubyPlayDescribe what your company does in a single sentence.We are an iGaming development studio. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?Tier 1 support and troubleshootingFAQ composing and maintainingMonitoring our system’s status” **SOLUTION** How did you find SupportYourApp?Online SearchWhy did you select SupportYourApp over others?High ratingsGreat culture fitCompany values alignedHow many teammates from SupportYourApp were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We have a team of 5 consultants who work 24/7. As I wrote before, they handle tier 1 support requests and other tasks we have delegated to them. They work with emails, chats, and calls. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We started forming stronger relationships with our customers, increased the level of user trust and our team improved its performance.Describe their project management. Did they deliver items on time? How did they respond to your needs?We have bi-weekly calls with our delivery manager. They are always very prompt and transparent in their communication and in their responses to our questions and concerns.What was your primary form of communication with SupportYourApp?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We're impressed by the team’s ability to improve and scale their services fast and without losing any qualityAre there any areas for improvement or something SupportYourApp could have done differently?Not at this moment. --- #### Call Center Services for Financial Services Company **The Project** - Services: Call Center Services - Project size: Confidential - Project length: May 2023 - Ongoing **Project Summary**: SupportYourApp provides call center services for a financial services company. The team handles incoming calls, answers inquiries, and assists customers with product functionality. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Employee, Financial Services Company - Industry: Financial services - Review Type: Online Review **The Review** — Nov 10, 2023 **Feedback Summary**: SupportYourApp provides high-level support to customers, meeting KPIs and the client's expectations. They are easy to work with and have excellent communication skills. Moreover, they process requests in a timely manner and with the highest quality possible. ""Each request is processed in a timely manner and with high quality."" **BACKGROUND** Please describe your company and position. I am the NDA of a financial services company Describe what your company does in a single sentence.NDA **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish?Voice Support **SOLUTION** How did you find SupportYourApp?Online SearchWhy did you select SupportYourApp over others?High ratingsGood value for costDescribe the scope of work in detail. Please include a summary of key deliverables.Build a support call center, work on incoming calls and assist customers with the project functionality. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Provide high-level support to the customers. Meet KPIs.Describe their project management. Did they deliver items on time? How did they respond to your needs?It is a pleasure to work and communicate with the management. Each request is processed in a timely manner and with high quality.What was your primary form of communication with SupportYourApp?Virtual MeetingWhat did you find most impressive or unique about this company?The way to deliver their services, communication with management.Are there any areas for improvement or something SupportYourApp could have done differently?None at the moment. --- #### Ongoing Support for Food & Beverage Delivery Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: SupportYourApp provides ongoing support for a food and beverage company. The team is responsible for live order support via SMS and phone calls, continuous delivery monitoring, and reimbursement sheet updates. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Customer Operations Manager, Food & Beverages Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Apr 27, 2023 **Feedback Summary**: Thanks to SupportYourApp's help, the client has lowered response times and increased retailer support provided. The team communicates effectively with the client, follows through with schedules, and proactively improves business processes. Overall, the client is satisfied with their work. ""They're great self-starters, very communicative, and they take pride in the work they complete."" **BACKGROUND** Please describe your company and position. I am the Customer Operations Manager of a food & beverages company Describe what your company does in a single sentence. We deliver cannabis and alcohol to your door. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish? Increased support for our merchant partners Increased map support **SOLUTION** How did you find SupportYourApp? Online Search Why did you select SupportYourApp over others? Pricing fit our budget What was the size of SupportYourApp’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. SYA agents are responsible for the following: Retailer live order support (SMS, phone) CD monitoring DSP outreach Update DSP Reimbursement sheet **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Lowered response times and increased retailer support Describe their project management. Did they deliver items on time? How did they respond to your needs? They're great self-starters, very communicative, and they take pride in the work they complete. What was your primary form of communication with SupportYourApp? Email or Messaging App What did you find most impressive or unique about this company? I've been impressed in their communication, care for our business, and overall follow-through. Are there any areas for improvement or something SupportYourApp could have done differently? Clarification of services offered at the management level. --- #### BPO for Clothing Manufacturer **The Project** - Services: Customer Service Outsourcing, PEO/Employee Leasing - Project size: Confidential - Project length: Nov. 2022 - Ongoing **Project Summary**: SupportYourApp carries out BPO services for a clothing manufacturer. They provide the client with two English- and Ukrainian-speaking consultants to assist their in-house team during the high-season periods. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Team lead of Customer Care, Anastasiia Hafiychuk - Industry: Retail - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Apr 21, 2023 **Feedback Summary**: Thanks to SupportYourApp, the client has gained their end customer's satisfaction. They can also answer a significant number of customer inquiries during their high-season sales and maintain the first reply time. The vendor's effective communication, availability, and collaboration are commendable. ""They always delivered on time and met all our needs."" **BACKGROUND** Please describe your company and position. I am the Team lead of Customer Care of Anastasiia Hafiychuk Describe what your company does in a single sentence. Our company manufactures high-quality, multipurpose clothing. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish? We were looking for a professional support provider that would take care of our customers and their requests during a high-flow season. **SOLUTION** How did you find SupportYourApp? Online Search Referral Why did you select SupportYourApp over others? Referred to me Company values aligned What was the size of SupportYourApp’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. 2 English- and Ukrainian-speaking dedicated consultants assist our in-house team during high-season periods. They take care of email, chat, and even social media requests and questions, which allows our team to effectively take care of our customers on decent level and timely manner during high sales. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? bigger number of customer inquiries is answered during our high-season sales. level of customer satisfaction is kept high (>90%). first reply time is maintained. Describe their project management. Did they deliver items on time? How did they respond to your needs? We mostly communicate with our Service Delivery Manager, who takes care of the team and can set up meetings with their top management, should we need them. She is available to us at any time and can always answer questions about any aspect of our collaboration. They always delivered on time and met all our needs. What was your primary form of communication with SupportYourApp? Virtual Meeting Email Messaging App What did you find most impressive or unique about this company? 1. Willingness to find the best solution for the particular case. 2. Level of team education and onboarding. 3. The speed and the quality of their communication and feedback. Are there any areas for improvement or something SupportYourApp  could have done differently? No --- #### Customer Service for E-Bike & E-Scooter Sharing Operator **The Project** - Services: Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Oct. 2020 - Ongoing **Project Summary**: SupportYourApp provides customer service support for an e-bike and e-scooter sharing operator. After learning the client's goals, they work on responding to customers and handling tickets. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Operations, Zipp Mobility Limited - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 22, 2023 **Feedback Summary**: The client has seen a low ticket count while working with SupportYourApp. The team is quick to respond to needs, and they show flexibility throughout. Further, they communicate effectively through emails and messaging apps. ""They are flexible and quick learners."" **BACKGROUND** Please describe your company and position. I am the Head of Operations of Zipp Mobility Limited Describe what your company does in a single sentence. E-bike and e-scooter sharing operator. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire SupportYourApp to accomplish? customer service **SOLUTION** How did you find SupportYourApp? Online Search Why did you select SupportYourApp over others? Good value for cost What was the size of SupportYourApp’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Quick responses to customer service tickets **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? low ticket count quick response times Describe their project management. Did they deliver items on time? How did they respond to your needs? yes on time. They were quick to respond to needs What was your primary form of communication with SupportYourApp? Email or Messaging App What did you find most impressive or unique about this company? They are flexible and quick learners. Are there any areas for improvement or something SupportYourApp could have done differently? none --- #### BPO Services for Marketing Platform **The Project** - Project size: $10,000 to $49,999 - Project length: Jan. 2020 - Ongoing **Project Summary**: Supplementing an in-house support team, SupportYourApp provides customer support services for a marketing platform. They are responsible for dealing with day-to-day customer concerns for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 3.0 - Willing to Refer: 5.0 **The Reviewer** Head of Support, Marketing Platform - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 5, 2021 **Feedback Summary**: SupportYourApp is highly efficient in resolving issues, the success of which is reflected in the growing number of positive reviews they receive from the client's customers. A collaborative partner, they communicate effectively with the client to develop strategies that fit the client's goals. ""Their speed in addressing the matters that need to be addressed is impressive." " **BACKGROUND** Please describe your company and your position there. I'm the Head of the Support team. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire SupportYourApp? SupportYourApp provides us with a Support Agent. **SOLUTION** How did you select this vendor and what were the deciding factors? Online Search Describe the project in detail and walk through the stages of the project. The support team deals with everyday issues of customers and is responsible for the solution of them as well as the escalation to the appropriate department if needed. How many resources from the vendor's team worked with you, and what were their positions? We have one employee from SupportYourApp - they are covering one of our Support Agents positions. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We see more and more positive reviews from customers regarding not only the speed but also the efficiency of our team! How effective was the workflow between your team and theirs? It is now very effective - we found our common ground in order to have both sections happy! What did you find most impressive or unique about this company? Their speed in addressing the matters that need to be addressed is impressive. Are there any areas for improvement or something they could have done differently? Nope --- #### Technical Support for Analytics Platform **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: June 2020 - Ongoing **Project Summary**: SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Client Support, Analytics Platform - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Mar 31, 2021 **Feedback Summary**: SupportYourApp continues to support the client as they achieve their goals and have provided pleasing results so far. Their workflow is effective and the team is always a pleasure to work with. ""We were impressed with their communication skills and empathy towards the customers." " **BACKGROUND** Please describe your company and your position there. Our team is developing and running a platform that provides data collection, harmonization and analytics for marketers. I am a Head of Client Support. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire SupportYourApp? We hired SupportYourApp for L2 and L3 phone and email technical support. What were your goals for this project? We were expanding our operation to more countries, and were looking for a support partner to help us with L2 and L3 technical support. Our initial goal was to extend our coverage hours and provide support for customers overseas. Cost efficiency and high security standards were our other goals at the time **SOLUTION** How did you select SupportYourApp? We selected SupportYourApp because of how tech-savvy and flexible their team was and still is. Communicating with them during the choosing process was also very pleasurable. One could say we just clicked with them. Describe the project in detail. SupportYourApp handles our L2 and L3 technical support. They are responsible for email and phone communication with our customers. What was the team composition? We have 2 English-speaking consultants. They are now very well-integrated into our system. We see them as a part of our team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We are on the way to achieving all our goals, and we are very pleased with the results. How effective was the workflow between your team and theirs? Very effective. Working with SupportYourApp as a whole and with our team in particular is always a pleasure. What did you find most impressive about this company? We were impressed with their communication skills and empathy towards the customers. Are there any areas for improvement? Everything is great. --- #### Customer Care Support for E-Learning Company **The Project** - Project size: Less than $10,000 - Project length: Jan. 2019 - Ongoing **Project Summary**: SupportYourApp provides customer care services to support an e-learning company's global customer base. Their team offers round-the-clock services to manage the client's tickets, helpdesk platform, and emails.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Eduplanet21 - Industry: Education - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 8, 2021 **Feedback Summary**: SupportYourApp consistently meets their KPI's. Additionally, external stakeholders are pleased with their services. Their responsiveness ensures smooth collaboration.  ""They're really building a solid business relationship." " **BACKGROUND** Please describe your company and your position there. I am the CEO of Eduplanet21 **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire SupportYourApp? We were looking for sustained, high quality customer care services to support our global customer base. What were your goals for this project? Consistency, response, professionalism, customer facing skills, technical ability **SOLUTION** How did you select SupportYourApp? We searched for firms that could meet out needs, and was impressed by the web-site and sales approach form them Describe the project in detail. We require 24x7 coverage due to our customer base. Our customer support emails go directly to them, and they open and manage tickets via slack and our help desk platform. They respond as part of our team, and either solve the problem or escalate for help. They have grown beyond the intial role to also helping with data-entry and other misc. projects. What was the team composition? We staff anywhere from one to three FTE's. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our customer care KPI's are consistently on target, and feedback from customers is positive. How effective was the workflow between your team and theirs? Very response via slack, and zoom statys meetings. What did you find most impressive about this company? There approach to customer service. They're really building a solid business relationship. Are there any areas for improvement? No --- ## Portfolio & Awards ### How We Helped NotaryPublic24 Cut Resolution Time NotaryPublic24 is a digital platform that provides remote online notarization, Apostille, and legal services, enabling customers to have documents notarized or certified within minutes without the need to visit a physical notary office.   THE CHALLENGE We partnered with NotaryPublic24 in August 2024. While their marketing campaigns were successfully driving customer demand, the company did not have sufficient internal resources to handle the growing volume of support inquiries. As a result, they aimed to: Speed up ticket resolution; Build a scalable support setup. THE SOLUTION As part of the advanced integration plan, we configured Intercom to unite chat, email, WhatsApp, and calls into a single workspace, allowing the support team to manage all customer requests from one place with full conversation visibility. SupportYourApp built a scalable omnichannel team by starting with one consultant, formalizing training into a structured onboarding process, and later expanding to three consultants. The team now handles complex tasks such as order processing and works closely with the client’s Head of Operations to continuously improve performance and workflows. THE RESULTS We implemented a comprehensive support framework that enabled NotaryPublic24 to operate efficiently. Here are the results: 64% faster average resolution time; Support team scaled from 1 to 3 trained consultants; Monthly resolved requests increased from 1,800 to 4,500; Omnichannel Intercom setup covering chat, email, WhatsApp, and phone; Fully documented training plans and workflows.   What started as a single-agent operation has grown into a structured team of three trained consultants, enabling the founder to focus on strategic tasks while significantly improving support efficiency. ### Speeding Up Responses by 40% for PayBump PayBump is an AI-powered career marketplace where professionals, mentors, and companies connect to accelerate workforce mobility. Users access intelligent resume tools, interview prep, and negotiation support, while industry experts monetize their knowledge through on-demand mentoring.  THE CHALLENGE Our collaboration began on a small scale two years ago when PayBump decided they needed someone to handle their support emails and chats.  Having joined PayBump’s team, our support agent noticed that many team members doubled-up on roles and the President and Co-Founder of PayBump was handling support inquiries. They faced several challenges: Handle support email and chats Build internal processes from the ground up Redistribute support tasks for better workload balance THE SOLUTION The support agent primarily handled emails in Zendesk and chats in Discord, while also supporting the ClickUp setup to streamline internal processes and improve project prioritization. When PayBump introduced new services, resume and Linkedin reviews, a Career Coach joined the team. As his workload grew, it was decided that he would focus on these services while an additional team member supported tickets and the Discord community. THE RESULTS SupportYourApp has built a great level of trust with the client, and achieved the following results: 40% faster response times; 50% quicker resolution; PayBump’s team can focus more on product growth and customer experience. In the meantime, our current support team continues to drive PayBump’s support efficiency improvements. They’re refining processes, putting all systems in place, and preparing an onboarding training program for upcoming team members. ### How We Helped Kurzgesagt Cut Email Response Time Kurzgesagt is a Germany-based animation studio that produces popular science videos explaining the world in a fun way. In addition to their videos, the team runs an online store featuring science‑themed merchandise. THE CHALLENGE As their customer base grew, Kurzgesagt began experiencing CX challenges that highlighted the need for more scalable and efficient support that could adapt to the company’s growth. THE SOLUTION We onboarded and trained the new hires in Kurzgesagt’s products and processes, so they could deliver accurate, brand‑aligned support. Additionally, we implemented Gorgias, a customer support platform, to streamline and automate key processes. We also restructured the setup to make it easy to scale as the client grows. With years of experience providing customer support for ecommerce stores, we understood that scalability was essential for long‑term success. THE RESULTS Metrics boost: FRT — down to 12 minutes during business hours, 19 minutes overall (including night shifts), CSAT improvement — up to 4.95 out of 5 Enhanced brand reputation: Trustpilot reviews improved significantly High‑volume support efficiency: the team shows exceptional performance during holiday spikes By forming a strategic partnership, the SupportYourApp team became a natural extension of Kurzgesagt’s internal operations. The collaboration created strong alignment between support, technical, and marketing teams, setting the stage for long‑term, scalable success. ### How Cocoatech Cut Ticket Resolution Time Cocoatech is an independent software company developing productivity-focused tools for macOS users. Its flagship application, Path Finder, has been a reliable Finder alternative for more than 20 years, trusted by a community of over 100,000 users. Following the launch of a major partnership, Cocoatech experienced a sharp increase in customer support requests. With a small, two-person support team, maintaining fast response times and avoiding burnout became increasingly difficult. To sustain high-quality support, the company sought a scalable solution capable of automating ticket handling and streamlining internal workflows. THE SOLUTION In collaboration with CoSupport, SupportYourApp trained and deployed an AI model to support customer service operations. The team designed a system that now manages a substantial portion of customer inquiries, integrates seamlessly with existing tools, and delivers timely, reliable assistance. THE RESULTS We integrated the AI agent in the beginning of November 2024 and already in December we saw the first impact on the support workflow and the client’s KPIs. Here’s what changed: Resolution rate: Increased from 0 to 474 handled chats within one month, representing 76% of all conversations; by January, this grew to 490 chats, accounting for 81% of total volume; Resolution time: Reduced from an average of 8 hours 54 minutes in November to 8 minutes 33 seconds in December, and further improved to just 5 minutes 12 seconds by January. Taken together, these improvements in resolution rate and response time illustrate how the CoSupport AI agent reshaped Cocoatech’s support into a faster and more efficient system. ### How Happeo Cut Email Response Time to 30 Minutes Happeo is a SaaS platform that helps fast-growing companies manage information more effectively. It provides a single space where employees can access updates, share files and news, and collaborate on projects, objectives, and social activities.   THE CHALLENGE Happeo required a first line of B2B SaaS customer support to manage incoming tickets and escalate them to the in-house team when necessary. With clients across multiple time zones, providing 24/7 coverage in-house was a challenge.   THE SOLUTION Within the first few months, our consultants seamlessly integrated with Happeo’s internal team, aligning with their processes and communication workflows. The initial steps included: Compliance with Happeo's strict security policies; Streamlining communications with in-house team members regarding tickets escalations; Use of Happeo's support tools. THE RESULTS Over time, we have reduced resolution times and maintained perfect satisfaction scores for several consecutive months. On average, each support ticket is now responded to in under 30 minutes — a significant achievement for a product with such a large, diverse user base. With a 24/7 embedded support team, Happeo’s clients receive faster responses and seamless issue resolution, regardless of their time zone. ### Faster Response Times & Scalability for Flibco   As a European airport shuttle service, Flibco, expanded and their customer base grew, they needed to enhance support coverage and manage irregular inquiry volumes effectively. THE CHALLENGE: Achieving 24/7 Flexibility and Scalability Flibco partnered with SupportYourApp at a crucial stage of their expansion. With an increasing number of travelers using their shuttle services, they faced several challenges: Inconsistent coverage across time zones Workload fluctuations  Cost optimization THE SOLUTION To support Flibco’s growing customer service needs, we: Started with a hybrid team of dedicated and shared agents to provide 24/7 transportation support without raising costs. Monitored volume trends, identifying a spike in inquiries ahead of the holiday season. Recommended and implemented a smooth transition to a fully dedicated team within two months. Provided bilingual support in English and French to meet the needs of a diverse customer base. Maintained cost-efficiency through a flexible team structure that adapted to real-time demand. THE RESULTS 24/7 coverage: no missed inquiries Improved customer experience: faster responses, consistent service, and higher satisfaction Scalability: easy adjustments to peak seasons and quieter periods With SupportYourApp’s expertise, our client successfully transitioned to a scalable, cost-effective 24/7 bilingual support system, reinforcing their commitment to exceptional customer care and paving the way for future growth.   ### How SupportYourApp Helped Cocoatech Build a Team   Cocoatech, a California-based app development company focused on optimizing productivity, needed to fill two part-time and short-term positions. With no dedicated HR or recruitment team, they didn’t have the internal resources to manage the hiring process. So, that’s when they turned to SupportYourApp for expert recruitment process outsourcing. THE CHALLENGE Find talent for two part-time, short-term roles with no HR team. THE RESULTS 2 hires, job-ready from day one First candidate approved instantly Onboarding, training, setup handled by SupportYourApp All within reasonable budget SupportYourApp delivered a stress-free, seamless recruitment outsourcing experience for Cocoatech, filling two part-time, short-term roles with little effort from the client. From sourcing candidates to training and onboarding, every step was taken care of. The result: two job-ready hires, smooth process, and a satisfied client — all within budget.    ### Project with Mastercard Our team of professionals ensured a fast integration into the project and delivered exceptional customer support, prioritizing timely assistance. Comprehensive reporting on key performance metrics, such as CSAT and NPS scores, first reply time and average handling time, fostered trust through transparency and reliability. ### Project with Calm Our commitment to long-term success and proactive approach have driven us to provide prompt support and innovative solutions tailored to the client's needs. Our support team was deeply integrated into the project, handling customer inquiries quickly and effectively. This approach has created strong partnerships based on reliability and excellence. ### High-Quality Services for Game Development Company Through a strategic partnership, we helped The Company increase ticket resolution by 49%, reduce response times by 54%, and successfully manage the complexities of scaling their customer service.Our team has developed an extensive training program from scratch, equipping new agents with the knowledge they need to effectively resolve issues. We created a centralized knowledge base that allows agents to quickly access and share important information. We also developed a customized game wiki for the team.This cooperation allowed The Company to focus on its core business of game development, while we delivered support for the app users. With efficient processes, teamwork, and the right technology stack, our team provided a cost-effective solution that met the growing demands of a dynamic and expanding market. ### Tailored Support for a Tech Company   A global company specializing in intelligent workflow automation, came to us with a unique ask. They needed a reliable and independent specialist for a highly tailored role — a back-office support specialist to help with partner support tasks like onboarding, engagement, ongoing updates, and more. THE CHALLENGE Find a consultant for a tailored back-office support role. THE SOLUTION Once we connected with the client’s Partner Program & Development Director and gained a detailed understanding of their needs, we quickly figured out who their perfect match would be. We delivered a back-office consultant who did not only fit the role, but added value from the start. From day one, Damla, a SupportYourApp consultant, worked independently, requiring little supervision. Our involvement has been light-touch — just occasional check-ins with both our consultant and the client to ensure everything stays on track. Whether it was sending welcome emails, managing Salesforce updates, coordinating webinars, or tracking incentives, Damla delivered excellent performance.  THE RESULTS A self-sufficient, impactful support consultant hired instantly Consultant operated with full autonomy Direct impact on client’s Q1 success Consultant’s contract extended for another quarter Damla has consistently delivered without the need for hand-holding, quickly becoming a trusted team member and contributing to high-level initiatives behind the scenes. Extending her contract was an easy decision — she’s now an integral part of the client’s partner operations ecosystem.   ### SupportYourApp Helped an IT Help Desk Provider A mid-sized IT help desk service provider (hereafter “The Company”), specialized in managing and monitoring cloud-based environments, sought a dedicated infrastructure team. They reached out to us with the need for Level 1 and Level 2 desktop support for macOS, Windows, and Linux systems. Our team helped The Company streamline customer support operations, improve ticket resolution rates by 96%, and increase user satisfaction by 25%. We helped the company effectively manage its help desk by providing dedicated technicians and helping with integration so they could provide comprehensive training to candidates. Our methodical approach to escalation, ticket management, and continuous improvement ensured that the consultants’ work was uninterrupted. The results of the study demonstrated our ability to meet and exceed expectations in a dynamic IT support environment, highlighting significant improvements in ticket resolution rates, CSAT scores, and operational efficiency. ### Project with G2A When we began the cooperation, the project required modern customer support solutions. Our team provided proactive support tailored to the company's business needs. All terms of cooperation were met at the highest level, and the coordinated work of the managers allowed us to resolve all issues promptly. ### Augmenting Human Support for a Startup’s Grows In collaboration with SupportYourApp, the Company achieved 68% increase in resolved tickets and 46% faster resolution times. We started our cooperation with the Company by setting up a call center with three sub-teams dedicated to different regions: These teams were focused on cold calling restaurants, offering professional photography. One of our initiatives was to create a special script to greet the callers, as well as custom answering scripts. As the Company grew, so did our involvement. In addition to call center, we created 4 extra teams over the past year, including: A community team focusing on onboarding and increasing their engagement with the platform. By partnering with SupportYourApp, the Company expanded their operations, improved workflows, and delivered high-quality service to their customers without sacrificing growth. Our flexible approach and focus on scalability continue to drive their success. ### Project with MacPaw Thanks to the efficiency of our integration processes, we achieved a fast and seamless implementation of customer support. Our team consistently analyzed frequent issues and requests, using data to enhance customer experience. This approach has strengthened our partnership, ensuring sustainable success and mutual trust. ### Project with here Our companies have built a collaboration on trust and professionalism. Thanks to the team's expertise and dedication, we got a seamless and fast integration process. Our customer support team was always ready to help, and comprehensive reporting provided clear insights into performance. ### Project with LIFX The complex incoming parameters for this project required us to develop unconventional and effective solutions. A deep understanding of the client's needs allowed us to quickly establish support for the company and enhance the customer experience. ### Customer Service Outsourcing with SupportYourApp Our company offers customer service outsourcing, allowing you to optimize interactions with your clients. We provide a professional team focused on personalized service, using advanced technology to efficiently handle inquiries and resolve issues, helping you maintain high customer satisfaction while focusing on business growth. ### Back Office Outsourcing with SupportYourApp HQ Our company offers back office outsourcing services that optimize your business processes by combining advanced technologies with efficient, human-centered solutions. Our team handles routine administrative tasks, ensuring seamless integration with your workflows, so you can focus on strategic growth and customer satisfaction. ### Call Center Services in SupportYourApp HQ We elevate customer experience by combining cutting-edge technology with personalized, human-centered interactions. Our passionate team ensures seamless integration with your business processes, focusing on the purpose behind every conversation to deliver meaningful, engaging customer support at every touchpoint. ### Teamwork in SupportYourApp HQ For our team to be focused on their tasks and unleash creativity our office space has clean and minimalistic atmosphere with all the tools everyone might need. With the pieces of art from contemporary Ukrainian artists we get the inspiration and promote local art to the community. ### Our Awards SupportYourApp is an award-winning company, which got recognition from notable business competitions. ### Our Clients We're recognized by the best ### Data Security & Compliance Data Security & Compliance are our top priorities ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/clutch_1000_2025_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_call_centers_2025_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_back_office_outsourcing_company_2025_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/global_award_fall_2025.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_customer_support_outsourcing_company_2026.svg) ### Industry Recognitions - OA 2025 Outsourcing Impact Award - Engage Award Great Place to Work - Business Brilliance — Brand Brilliance - Business Brilliance in Customer Service - Inc. 5000 2024 - Inc. Female Founders 200, 2023 - Stevie Winner 2021, Great Employers - Top 50 Inspiring Workplaces in EMEA - Stevie Winner 2022 Bronze, Great Employers - Stevie Winner 2021 Silver, Sales&Customer Service - Outsource Partner of the Year, 2024 CS Awards - Winner of CCA Awards, 2023 - Golden Globee Award Winner ## Key Clients - Mastercard - Calm - Kofax - MacPaw - Softorino - Happeo - Whitebit ## Packages ## About the Team ### Our Story Since 2010, SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional customer support services specifically for innovative tech companies. ### What Sets Us Apart - Our Mission: To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client. - Our Vision: To revolutionize the CX industry and become the most influential company in the world. ### Quick Facts - Multilingual Team - 62 Verified Clutch Clients - 15 years in business ### Tools and Technology - Zendesk - Slack - Notion - Salesforce - Freshdesk - HubSpot - Intercom - Jira - Asana - Microsoft Teams - Zoho CRM - Google Docs ### Commonly Asked Questions **What are the outsourcing customer service benefits?** Outsourcing help and business support helps you leave the room for developing your brand and reach new heights without having to worry about hiring and teaching support consultants. Plus, outsourced customer service cost is much lower than building an in-house team from scratch. **Why do companies outsource customer service?** Outsourcing Support service is a great way to gather a team that is going to ensure a great user experience and will provide top-notch care without you having to set the team up and teach them the product. SupportYourApp will do that for you. **What is the call center outsourcing process?** The process of outsourcing a call center begins with analyzing your business needs and budget. The next step is selecting a suitable provider that aligns with your goals and customer support expectations. If it’s SupportYourApp: together, we select the suitable pricing plan and personalize it for you; after you sign up, we confirm all the details. We perform the necessary integrations, prepare FAQs, knowledge base, and response templates. Then you meet and approve candidates, we train them, and we launch in 1 month. **How to choose a call center outsourcing provider?** If you’ve made a decision to hire a call center team, it’s important to evaluate its: experience in your industry, AI technology use and CRM integrations, support team scalability opportunities, number of languages supported, data security certifications and compliance with security regulations. You might want to look at case studies and client testimonials to see if current and former clients are satisfied with the level of support. **Do you provide outsourced customer support in my country?** We proudly support clients worldwide, with strong expertise in the US and Europe. Some of the countries we serve include the UK, Germany, France, Belgium, Netherlands, Australia, Israel, Sweden, Switzerland, Denmark, and Norway. Our team operates across multiple time zones, allowing us to work efficiently at any time of day — during peak business hours as well as evenings and overnight. To confirm availability in your region, please reach out — we’ll be happy to let you know if we can provide technical support there. ## Verification Premier Verified means Clutch independently confirmed SupportYourApp is a legally registered business, financially sound (Creditsafe: Moderate Risk), and backed by 75 verified client reviews averaging 4.8 stars. - Verified Client Reviews: 75 - Overall Review Rating: 4.8 Last Updated: 2026-08-09T06:05:45Z ### Business Entity - Business Entity Name: SupportYourApp, Inc. - Source: Delaware Division of Corporations - Jurisdiction of Formation: Delaware - Date of Formation: August 19, 2014 - Status: Active - Last Updated: July 31, 2021 - ID: 5589172 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: January 1, 2022 ## Locations (3) ### Wilmington, DE (Headquarters) - 221 West 10th Street - Wilmington, DE 19801 - United States - 301 - 400 employees - Phone: 18889593556 ### Beograd, Serbia - Milutina Milankovića 9ž - Beograd 11070 - Serbia - 10 - 15 employees ### DSR, Argentina - Libertador Avenue 2442, 4th Floor, Olivos - DSR B1636 - Argentina - 2 - 5 employees ## Connections - Tatiana Dmitrieva (CYBOT) - Raechelle Hoki (FitXR) - Volodymyr Soboliev (Fourth Estate) - Hanna Mursalimova (FTECH.ua) - Valentyna Maliukina (Helpware) - Sophie Jones (Lopay) - Sergio Espinal (OfficeSpace Software) - Olena Budai (SupportYourApp) - Benjamin Liu (Tungsten Automation) - sylvie kocisova (Usercentrics) ## Contact SupportYourApp [Send a message](https://clutch.co/profile/supportyourapp) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/supportyourapp/) - [Facebook](https://facebook.com/supportyourapp/) - [X](https://twitter.com/supportyourapp/) - [Instagram](https://www.instagram.com/supportyourapp/)