SupportYourApp, 59 Reviews, Address, Data & More

AI-Enhanced Customer Support and Care

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.

Reasons to count on us:

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Wilmington, DE
Year founded
Founded 2010
Languages
Timezones

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.7 /5

What Clients Have Said

SupportYourApp is noted for providing good value for cost, with clients highlighting budget-friendly pricing while maintaining quality service. Specific costs mentioned include $50,000 for ongoing services and $2,300 monthly. Overall, they are recognized for their responsiveness and adaptability.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 36 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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SupportYourApp Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.9
Cost 4.7
Willing to Refer 5.0

Top Mentions

Review Highlights

Strong Project Management

SupportYourApp demonstrates strong project management skills, ensuring projects are delivered on time and meet client expectations. Their proactive approach and regular communication contribute to successful partnerships.
Room for Improvement in Agent Training

Some clients suggest that SupportYourApp could enhance their agent training programs, particularly in technical knowledge, to ensure all agents meet the highest standards of service delivery.
Effective Communication and Responsiveness

Clients commend SupportYourApp for their effective communication and responsiveness. They maintain open lines of communication through various channels, ensuring timely updates and addressing client needs quickly.
High Customer Satisfaction Rates

SupportYourApp has achieved high customer satisfaction scores, with clients reporting improved customer experiences and loyalty. Their commitment to understanding and addressing customer needs is a key factor in these positive outcomes.
Expertise in Multilingual Support

SupportYourApp provides multilingual support, which is particularly beneficial for clients with a global customer base. This capability enhances communication and service delivery across different regions.
Quick Integration and Onboarding

SupportYourApp is recognized for their ability to quickly integrate and onboard new teams, allowing clients to start receiving support services promptly. This efficiency is crucial for businesses needing immediate assistance.

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SupportYourApp Reviews

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Back Office Outsourcing
Confidential
Jan. 2019 - Ongoing

4.0

Quality: 4.0

Schedule: 4.5

Cost: 3.5

Willing to Refer: 4.0

"A simple day-to-day communication with them is pleasant and always to the point."

Mar 25, 2024

Head of Content Operations, Music Distribution Company

Anonymous

Arts, entertainment & music
Stockholm, Sweden
11-50 Employees
Online Review
Verified

SupportYourApp provides back-office outsourcing services to a music distribution company. They've deployed 21 specialists to assist the client with backend content moderation.

SupportYourApp is productive, attentive to the client's needs, and able to scale their team to adapt to the firm's requirements. The team also provides open, positive communication via email, messaging apps, and online meetings. Moreover, they make personal development plans for their consultants.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Content Operations of a music distribution company

Describe what your company does in a single sentence.

Music distribution and record label services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SupportYourApp to accomplish?

Our primary goal was to hire a company that would help us with our content moderation.

SOLUTION

How did you find SupportYourApp?

Online Search
Other

Why did you select SupportYourApp over others?

High ratings

How many teammates from SupportYourApp were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

SupportYourApp provided us with a back-end content moderation team that consisted of 21 specialists. Unfortunately, I cannot go into detail because of our internal NDAs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Can’t reveal due to the NDAs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SupportYourApp is always very mindful of our needs. Our communication has always been very positive and open. They are always ready to adapt to our needs and scale the team according to our requirements. The team’s Team Lead and Service Delivery Manager are taking care of the consultants’ personal development plans. A simple day-to-day communication with them is pleasant and always to the point.

What was your primary form of communication with SupportYourApp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Adaptability and productivity.

Are there any areas for improvement or something SupportYourApp could have done differently?

No comments

RATINGS

4.0

Customer Service Outsourcing
Confidential
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"We're impressed by the team’s ability to improve and scale their services fast and without losing any quality."

Jan 17, 2024

Technical Support Team Lead, RubyPlay

Sergey Bezlunnyi

Gaming
Malta
51-200 Employees
Online Review

An iGaming development studio has hired SupportYourApp to provide tier-one support and troubleshooting services. The team handles requests through emails, chats, and calls.

Thanks to SupportYourApp, the client has improved the relationships with customers, level of user trust, and performance. The team is prompt, transparent, and communicative through biweekly calls, emails, and messaging apps. Overall, they're highly responsive to the client's needs and concerns.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Technical Support Team Lead of RubyPlay

Describe what your company does in a single sentence.

We are an iGaming development studio.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SupportYourApp to accomplish?

Tier 1 support and troubleshooting
FAQ composing and maintaining
Monitoring our system’s status”

SOLUTION

How did you find SupportYourApp?

Online Search

Why did you select SupportYourApp over others?

High ratings
Great culture fit
Company values aligned

How many teammates from SupportYourApp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have a team of 5 consultants who work 24/7. As I wrote before, they handle tier 1 support requests and other tasks we have delegated to them. They work with emails, chats, and calls.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We started forming stronger relationships with our customers, increased the level of user trust and our team improved its performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have bi-weekly calls with our delivery manager. They are always very prompt and transparent in their communication and in their responses to our questions and concerns.

What was your primary form of communication with SupportYourApp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed by the team’s ability to improve and scale their services fast and without losing any quality

Are there any areas for improvement or something SupportYourApp could have done differently?

Not at this moment.

RATINGS

5.0

Call Center Services
Confidential
May 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Each request is processed in a timely manner and with high quality."

Nov 10, 2023

Employee, Financial Services Company

Anonymous

Financial services
Lithuania
Online Review

SupportYourApp provides call center services for a financial services company. The team handles incoming calls, answers inquiries, and assists customers with product functionality.

SupportYourApp provides high-level support to customers, meeting KPIs and the client's expectations. They are easy to work with and have excellent communication skills. Moreover, they process requests in a timely manner and with the highest quality possible.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the NDA of a financial services company

Describe what your company does in a single sentence.

NDA

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SupportYourApp to accomplish?

Voice Support

SOLUTION

How did you find SupportYourApp?

Online Search

Why did you select SupportYourApp over others?

High ratings
Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a support call center, work on incoming calls and assist customers with the project functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Provide high-level support to the customers. Meet KPIs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It is a pleasure to work and communicate with the management. Each request is processed in a timely manner and with high quality.

What was your primary form of communication with SupportYourApp?

Virtual Meeting

What did you find most impressive or unique about this company?

The way to deliver their services, communication with management.

Are there any areas for improvement or something SupportYourApp could have done differently?

None at the moment.

RATINGS

5.0

Customer Service Outsourcing
Confidential
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're great self-starters, very communicative, and they take pride in the work they complete."

Apr 27, 2023

Customer Operations Manager, Food & Beverages Company

Anonymous

Food & Beverages
Los Angeles, California
51-200 Employees
Online Review

SupportYourApp provides ongoing support for a food and beverage company. The team is responsible for live order support via SMS and phone calls, continuous delivery monitoring, and reimbursement sheet updates.

Thanks to SupportYourApp's help, the client has lowered response times and increased retailer support provided. The team communicates effectively with the client, follows through with schedules, and proactively improves business processes. Overall, the client is satisfied with their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Operations Manager of a food & beverages company

Describe what your company does in a single sentence.

We deliver cannabis and alcohol to your door.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SupportYourApp to accomplish?

Increased support for our merchant partners
Increased map support

SOLUTION

How did you find SupportYourApp?

Online Search

Why did you select SupportYourApp over others?

Pricing fit our budget

What was the size of SupportYourApp’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SYA agents are responsible for the following: Retailer live order support (SMS, phone) CD monitoring DSP outreach Update DSP Reimbursement sheet

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Lowered response times and increased retailer support

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're great self-starters, very communicative, and they take pride in the work they complete.

What was your primary form of communication with SupportYourApp?

Email or Messaging App

What did you find most impressive or unique about this company?

I've been impressed in their communication, care for our business, and overall follow-through.

Are there any areas for improvement or something SupportYourApp could have done differently?

Clarification of services offered at the management level.

RATINGS

5.0

Customer Service Outsourcing PEO/Employee Leasing
Confidential
Nov. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They always delivered on time and met all our needs."

Apr 21, 2023

Team lead of Customer Care, Anastasiia Hafiychuk

Anastasiia Hafiychuk

Retail
Kyiv, Ukraine
51-200 Employees
Online Review

SupportYourApp carries out BPO services for a clothing manufacturer. They provide the client with two English- and Ukrainian-speaking consultants to assist their in-house team during the high-season periods.

Thanks to SupportYourApp, the client has gained their end customer's satisfaction. They can also answer a significant number of customer inquiries during their high-season sales and maintain the first reply time. The vendor's effective communication, availability, and collaboration are commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Team lead of Customer Care of Anastasiia Hafiychuk

Describe what your company does in a single sentence.

Our company manufactures high-quality, multipurpose clothing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SupportYourApp to accomplish?

We were looking for a professional support provider that would take care of our customers and their requests during a high-flow season.

SOLUTION

How did you find SupportYourApp?

Online Search
Referral

Why did you select SupportYourApp over others?

Referred to me
Company values aligned

What was the size of SupportYourApp’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

2 English- and Ukrainian-speaking dedicated consultants assist our in-house team during high-season periods. They take care of email, chat, and even social media requests and questions, which allows our team to effectively take care of our customers on decent level and timely manner during high sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

bigger number of customer inquiries is answered during our high-season sales.
level of customer satisfaction is kept high (>90%).
first reply time is maintained.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We mostly communicate with our Service Delivery Manager, who takes care of the team and can set up meetings with their top management, should we need them. She is available to us at any time and can always answer questions about any aspect of our collaboration. They always delivered on time and met all our needs.

What was your primary form of communication with SupportYourApp?

Virtual Meeting
Email
Messaging App

What did you find most impressive or unique about this company?

1. Willingness to find the best solution for the particular case.

2. Level of team education and onboarding.

3. The speed and the quality of their communication and feedback.

Are there any areas for improvement or something SupportYourApp could have done differently?

RATINGS

5.0

Customer Service Outsourcing
$50,000 to $199,999
Oct. 2020 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"They are flexible and quick learners."

Mar 22, 2023

Head of Operations, Zipp Mobility Limited

Anonymous

Transportation
Ireland
11-50 Employees
Online Review
Verified

SupportYourApp provides customer service support for an e-bike and e-scooter sharing operator. After learning the client's goals, they work on responding to customers and handling tickets.

The client has seen a low ticket count while working with SupportYourApp. The team is quick to respond to needs, and they show flexibility throughout. Further, they communicate effectively through emails and messaging apps.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Operations of Zipp Mobility Limited

Describe what your company does in a single sentence.

E-bike and e-scooter sharing operator.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SupportYourApp to accomplish?

customer service

SOLUTION

How did you find SupportYourApp?

Online Search

Why did you select SupportYourApp over others?

Good value for cost

What was the size of SupportYourApp’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Quick responses to customer service tickets

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

low ticket count
quick response times

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes on time. They were quick to respond to needs

What was your primary form of communication with SupportYourApp?

Email or Messaging App

What did you find most impressive or unique about this company?

They are flexible and quick learners.

Are there any areas for improvement or something SupportYourApp could have done differently?

none

RATINGS

4.5

$10,000 to $49,999
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 3.0

Willing to Refer: 5.0

"Their speed in addressing the matters that need to be addressed is impressive."

May 5, 2021

Head of Support, Marketing Platform

Anonymous

Advertising & marketing
Athens, Greece
11-50 Employees
Online Review
Verified

Supplementing an in-house support team, SupportYourApp provides customer support services for a marketing platform. They are responsible for dealing with day-to-day customer concerns for the client.

SupportYourApp is highly efficient in resolving issues, the success of which is reflected in the growing number of positive reviews they receive from the client's customers. A collaborative partner, they communicate effectively with the client to develop strategies that fit the client's goals.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the Head of the Support team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SupportYourApp?

SupportYourApp provides us with a Support Agent.

SOLUTION

How did you select this vendor and what were the deciding factors?

Online Search

Describe the project in detail and walk through the stages of the project.

The support team deals with everyday issues of customers and is responsible for the solution of them as well as the escalation to the appropriate department if needed.

How many resources from the vendor's team worked with you, and what were their positions?

We have one employee from SupportYourApp - they are covering one of our Support Agents positions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We see more and more positive reviews from customers regarding not only the speed but also the efficiency of our team!

How effective was the workflow between your team and theirs?

It is now very effective - we found our common ground in order to have both sections happy!

What did you find most impressive or unique about this company?

Their speed in addressing the matters that need to be addressed is impressive.

Are there any areas for improvement or something they could have done differently?

Nope

RATINGS

5.0

Call Center Services
$10,000 to $49,999
June 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We were impressed with their communication skills and empathy towards the customers."

Mar 31, 2021

Head of Client Support, Analytics Platform

Anonymous

Software
Austria
201-500 Employees
Online Review
Verified

SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform.

SupportYourApp continues to support the client as they achieve their goals and have provided pleasing results so far. Their workflow is effective and the team is always a pleasure to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our team is developing and running a platform that provides data collection, harmonization and analytics for marketers. I am a Head of Client Support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SupportYourApp?

We hired SupportYourApp for L2 and L3 phone and email technical support.

What were your goals for this project?

We were expanding our operation to more countries, and were looking for a support partner to help us with L2 and L3 technical support. Our initial goal was to extend our coverage hours and provide support for customers overseas. Cost efficiency and high security standards were our other goals at the time

SOLUTION

How did you select SupportYourApp?

We selected SupportYourApp because of how tech-savvy and flexible their team was and still is. Communicating with them during the choosing process was also very pleasurable. One could say we just clicked with them.

Describe the project in detail.

SupportYourApp handles our L2 and L3 technical support. They are responsible for email and phone communication with our customers.

What was the team composition?

We have 2 English-speaking consultants. They are now very well-integrated into our system. We see them as a part of our team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are on the way to achieving all our goals, and we are very pleased with the results.

How effective was the workflow between your team and theirs?

Very effective. Working with SupportYourApp as a whole and with our team in particular is always a pleasure.

What did you find most impressive about this company?

We were impressed with their communication skills and empathy towards the customers.

Are there any areas for improvement?

Everything is great.

RATINGS

5.0

Less than $10,000
Jan. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"They're really building a solid business relationship."

Feb 8, 2021

CEO, Eduplanet21

Jeff Colosimo

Education
Mechanicsburg, Pennsylvania
11-50 Employees
Online Review
Verified

SupportYourApp provides customer care services to support an e-learning company's global customer base. Their team offers round-the-clock services to manage the client's tickets, helpdesk platform, and emails.

SupportYourApp consistently meets their KPI's. Additionally, external stakeholders are pleased with their services. Their responsiveness ensures smooth collaboration.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Eduplanet21

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SupportYourApp?

We were looking for sustained, high quality customer care services to support our global customer base.

What were your goals for this project?

Consistency, response, professionalism, customer facing skills, technical ability

SOLUTION

How did you select SupportYourApp?

We searched for firms that could meet out needs, and was impressed by the web-site and sales approach form them

Describe the project in detail.

We require 24x7 coverage due to our customer base. Our customer support emails go directly to them, and they open and manage tickets via slack and our help desk platform. They respond as part of our team, and either solve the problem or escalate for help. They have grown beyond the intial role to also helping with data-entry and other misc. projects.

What was the team composition?

We staff anywhere from one to three FTE's.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our customer care KPI's are consistently on target, and feedback from customers is positive.

How effective was the workflow between your team and theirs?

Very response via slack, and zoom statys meetings.

What did you find most impressive about this company?

There approach to customer service. They're really building a solid business relationship.

Are there any areas for improvement?

RATINGS

5.0

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 51

Overall Review Rating: 4.9

Source: Clutch

Last Updated: March 25, 2025

Business Entity

Business Entity Name	SupportYourApp, Inc.
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	August 19, 2014
Status	Active
Last Updated	July 31, 2021
ID	5589172

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (3)

301 - 400

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SupportYourApp

AI-Enhanced Customer Support and Care

31 Languages that we service

11 Timezones that we service

3 Locations

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

SupportYourApp Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Strong Project Management

Room for Improvement in Agent Training

Effective Communication and Responsiveness

High Customer Satisfaction Rates

Expertise in Multilingual Support

Quick Integration and Onboarding

Reviews mentioning:

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BPO for Clothing Manufacturer

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Locations (3)

Connect with SupportYourApp on Social