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AI-Enhanced Customer Support and Care

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.

Reasons to count on us:

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Wilmington, DE
  • Year founded
    Founded 2010
  • Languages
  • Timezones

31 Languages that we service

  • English
  • Spanish
  • Arabic
  • Bengali
  • Hindi
  • Russian
  • Portuguese
  • Japanese
  • German
  • Korean
  • French
  • Turkish
  • Vietnamese
  • Cantonese
  • Italian
  • Urdu
  • Polish
  • Ukrainian
  • Persian
  • Romanian
  • Azerbaijani
  • Dutch
  • Hebrew
  • Czech
  • Serbian
  • Bulgarian
  • Estonian
  • Slovakian
  • Croatian
  • Swedish
  • Georgian

9 Timezones that we service

CET
Central European Time (CET)
EST
Eastern Standard Time (EST)
CST
Central Standard Time (CST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)
GMT
Greenwich Mean Time (GMT)
JST
Japan Standard Time (JST)
ACT
Australia Central Time (ACT)
AET
Australia Eastern Time (AET)

3 Locations

  • Wilmington , DE
  • Beograd , Serbia
  • DSR , Argentina
No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.7 /5

    What Clients Have Said

    SupportYourApp is noted for providing good value for cost, with clients highlighting budget-friendly pricing while maintaining quality service. Specific costs mentioned include $50,000 for ongoing services and $2,300 monthly. Overall, they are recognized for their responsiveness and adaptability.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 36 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    SupportYourApp Review Insights

    Overall Review Rating

    4.9
    • Quality 4.9
    • Schedule 4.9
    • Cost 4.7
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Flexibility and Scalability

      SupportYourApp is noted for their flexibility and ability to scale teams according to client requirements. This adaptability allows them to handle increased workloads and expand services as needed, aligning with client growth.

    • Effective Communication and Responsiveness

      Clients commend SupportYourApp for their effective communication and responsiveness. They maintain open lines of communication through various channels, ensuring timely updates and addressing client needs quickly.

    • High-Quality Training and Knowledge Base

      The company is praised for their high-quality training and development of a knowledge base, which equips their team to handle customer queries effectively and efficiently, enhancing overall service delivery.

    • Room for Improvement in Agent Training

      Some clients suggest that SupportYourApp could enhance their agent training programs, particularly in technical knowledge, to ensure all agents meet the highest standards of service delivery.

    • Proficiency in Customer Support

      SupportYourApp is praised for providing proficient and personalized customer support across various industries, improving response rates, customer satisfaction, and retention. Clients appreciate their ability to handle complex queries and provide high-quality service.

    • Professionalism and Dedication

      Clients consistently highlight the professionalism and dedication of SupportYourApp's team. Their ability to provide reliable and consistent support, while maintaining a high level of customer care, is valued by many clients.

    SupportYourApp Reviews

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    All Filters

    Customer & Tech Support for Document Signing App

    • Application Management & Support
    • $10,000 to $49,999
    • Jan. 2017 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    5.0

    "The founder is very involved and in touch with customers, and we felt that we were well taken care of."

    Head of Customer Experience, SignEasy
    Monica Perez
    • Business services
    • Dallas, Texas
    • 11-50 Employees
    • Online Review 
    • Verified

    SupportYourApp provides technical support for an app, resolving customer concerns through a ticketing system. Support agents are responsible for quick response and resolution times.

    Staff Augmentation for Software Provider

    • Application Management & Support
    • $10,000 to $49,999
    • Feb. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are truly committed to supporting the customer at all levels."

    Founder, GoCodes
    Todd Penny
    • Information technology
    • Bloomington, Indiana
    • 1-10 Employees
    • Online Review 
    • Verified

    SupportYourApp provides ongoing staffing support, supplying teammates to augment a sales and support team. They supply professionals and work within existing practices and answer customer requests. 

    Customer Support for Social Media Growth Firm

    • IT Managed Services
    • $10,000 to $49,999
    • Jan. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "SupportYourApp has listened to our customers' suggestions and relayed them to me."

    Founder, Sogro
    Aaron Irmas
    • Advertising & marketing
    • Santa Monica, California
    • 1-10 Employees
    • Phone Interview 
    • Verified

    SupportYourApp has provided full customer support for the client, following instructions well for all related processes and helping the client expand support.

    Technical Customer Support for Software Developer

    • Other IT Consulting and SI
    • $10,000 to $49,999
    • Jan. 2014 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers."

    Marketing Director, Softorino
    Josh Brown
    • Software
    • Kyiv, Ukraine
    • 11-50 Employees
    • Phone Interview 
    • Verified

    SupportYourApp provides customer support for the client, covering all of the potential general, pre-sales, and technical questions that customers may encounter.

    Customer Service Outsourcing for Baggage Solutions Company

    • Customer Service Outsourcing
    • Confidential
    • Jan. 2024 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "SupportYourApp's professional setup and helpfulness are impressive."

    Business Development, Baggage Solutions Company
    Anonymous
    • Software
    • Almere Stad, Netherlands
    • 1-10 Employees
    • Online Review 
    • Verified

    SupportYourApp provides customer support services for a baggage solutions company. The team is responsible for handling the client's incoming tickets from passengers using EBT.

    Customer Service Outsourcing for Beach & Souvenir Retail Co

    • Customer Service Outsourcing
    • Confidential
    • June 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We admire the consultant's dedication to the project and commitment to providing the best service possible."

    Marketing Assistant, Surf Style
    Staci Sims
    • Retail
    • Hollywood, Florida
    • 201-500 Employees
    • Online Review 
    • Verified

    SupportYourApp provides customer support services for a beach and souvenir retail company. The team is responsible for managing and responding to customer inquiries via calls and emails.

    Level One Support Consultant for Language-Learning Company

    • Customer Service Outsourcing
    • Confidential
    • Mar. 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We are highly satisfied with the consultant’s communication skills."

    Executive, Language Innovation LLC
    Anonymous
    • Software
    • Somerville, Massachusetts
    • 1-10 Employees
    • Online Review 

    SupportYourApp provides a level-one support consultant for a language-learning company. The consultant dedicates four hours to the client, and their tasks include email customer communication. 

    Customer & Technical Support Services for Digital Platform

    • Customer Service Outsourcing
    • Confidential
    • Feb. 7202 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    4.5

    "They are very flexible, responsible, and professional."

    Technical Support Team Lead, Digital Platform
    Anonymous
    • Financial services
    • Switzerland
    • 51-200 Employees
    • Online Review 

    SupportYourApp provides customer communication and technical support services for a digital platform. The team — who understands Portuguese, English, and Spanish — handles emails and calls from customers.

    Customer Support for Smart Communication System Provider

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Feb. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "SupportYourApp has very high-quality representatives."

    CSM, Cardo Systems
    Dana Hay
    • Telecommunications
    • Ra'anana, Israel
    • 51-200 Employees
    • Online Review 
    • Verified

    SupportYourApp provides phone and email customer support for a smart communication system provider. Their team processes customer queries in different languages and at different difficulty levels.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    51
    Overall Review Rating
    4.9
    Source
    Clutch
    Last Updated
    March 25, 2025
    Business Entity
    Business Entity Name SupportYourApp, Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation August 19, 2014
    Status Active
    Last Updated July 31, 2021
    ID 5589172
    Credit Report Results
    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated January 1, 2022
    Learn More About The Clutch Verification Process

    Locations (3)

    301 - 400

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