24/7 Professional Outsourced Customer Support Team
SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, we deliver a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.
Why Companies Outsource Their Customer Support to Us
15 years of experience
1200+ professionals
60+ operational languages
PCI/DSS L1 Service Provider
ISO/IEC 27001:2013 certification
GDPR-, CCPA-, and HIPAA-compliance
AI chatbot automating up to 80% of common requests
Refined processes of onboarding, learning, and human development
Customer-focused consultants with exceptional language skills
How We Deliver Exceptional Customer Service
We provide round-the-clock B2C & B2B customer service across multiple channels
Our flexible, scalable teams are tailored to your business needs
AI technology helps us deliver faster responses
We Offer a Wide Range of Services
Customer support (Front desk, Tier 1)
Inbound call center services
Technical support services (Tier 1-3)
IT support services - Social media customer services
CX services
AI-powered support teams
System setup & Integration
Reception desk services
Back-office services
KYC & ID verification
Data annotation
Staff augmentation
Our cost-effective support solutions have helped our clients achieve up to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times. We take a personalized approach, recognizing that every client has unique business needs.
Partnership and marketing requests aren’t accepted via the "Discuss my project" form. Please send them to marketing@supportyourapp.com
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Wilmington, DE
Year founded
Founded 2010
Languages
Timezones
31 Languages that we service
English
Spanish
Arabic
Bengali
Hindi
Russian
Portuguese
Japanese
German
Korean
French
Turkish
Vietnamese
Cantonese
Italian
Urdu
Polish
Ukrainian
Persian
Romanian
Azerbaijani
Dutch
Hebrew
Czech
Serbian
Bulgarian
Estonian
Slovakian
Croatian
Swedish
Georgian
33 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
ART
(Arabic) Egypt Standard Time (ART)
AST
Arabia Standard Time (AST)
AET
Australia Eastern Time (AET)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
COT
Colombia Time (COT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
GST
Gulf Standard Time (GST)
HST
Hawaii Standard Time (HST)
IDT
Israel Daylight Time (IDT)
IET
Indiana Eastern Standard Time (IET)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
SAST
South African Standard Time (SAST)
SGT
Singapore Standard Time (SGT)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
3 Locations
Wilmington , DE
Beograd , Serbia
DSR , Argentina
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.8
/5
What Clients Have Said
SupportYourApp offers competitive pricing and good value for cost across various projects, typically ranging from $2,300 to $50,000 monthly. Clients appreciate their responsiveness and ability to scale services efficiently, contributing to high customer satisfaction and effective support operations.
SupportYourApp consistently achieves high customer satisfaction scores, with many clients reporting increased customer retention and positive feedback due to the quality of support provided. Their ability to maintain a high level of service is a significant advantage for clients looking to enhance their customer experience.
High-Quality Technical Support
SupportYourApp is recognized for its strong technical support capabilities, often handling L2 and L3 queries effectively. Their technical expertise allows them to resolve complex issues efficiently, providing clients with reliable support solutions.
Professional and Proactive Communication
SupportYourApp's team is noted for their professional and proactive communication style. They maintain open lines of communication with clients, ensuring that feedback is addressed promptly and effectively, contributing to a collaborative partnership.
Efficient Response Times
SupportYourApp is praised for its quick response times, often resolving inquiries in under two hours. This efficiency has led to improved resolution times and increased customer happiness, showcasing their commitment to timely customer service.
Challenges with Initial Training
Some clients noted challenges with the initial training of agents, indicating a need for more structured onboarding processes. Although the team adapts well over time, improving initial training could enhance early-stage performance.
Commitment to Continuous Improvement
SupportYourApp demonstrates a commitment to continuous improvement by regularly seeking feedback and implementing changes to enhance their services. This dedication to growth ensures that they remain responsive to client needs and industry changes.
"We were impressed with their communication skills and empathy towards the customers."
Mar 31, 2021
Head of Client Support, Analytics Platform
Anonymous
Verified
Other industries
Austria
201-500 Employees
Online Review
Verified
SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform.
SupportYourApp continues to support the client as they achieve their goals and have provided pleasing results so far. Their workflow is effective and the team is always a pleasure to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Our team is developing and running a platform that provides data collection, harmonization and analytics for marketers. I am a Head of Client Support.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp?
We hired SupportYourApp for L2 and L3 phone and email technical support.
What were your goals for this project?
We were expanding our operation to more countries, and were looking for a support partner to help us with L2 and L3 technical support. Our initial goal was to extend our coverage hours and provide support for customers overseas. Cost efficiency and high security standards were our other goals at the time
SOLUTION
How did you select SupportYourApp?
We selected SupportYourApp because of how tech-savvy and flexible their team was and still is. Communicating with them during the choosing process was also very pleasurable. One could say we just clicked with them.
Describe the project in detail.
SupportYourApp handles our L2 and L3 technical support. They are responsible for email and phone communication with our customers.
What was the team composition?
We have 2 English-speaking consultants. They are now very well-integrated into our system. We see them as a part of our team.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We are on the way to achieving all our goals, and we are very pleased with the results.
How effective was the workflow between your team and theirs?
Very effective. Working with SupportYourApp as a whole and with our team in particular is always a pleasure.
What did you find most impressive about this company?
We were impressed with their communication skills and empathy towards the customers.
Are there any areas for improvement?
Everything is great.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Care Support for E-Learning Company
Less than $10,000
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"They're really building a solid business relationship."
Feb 8, 2021
CEO, Eduplanet21
Jeff Colosimo
Verified
Education
Mechanicsburg, Pennsylvania
11-50 Employees
Online Review
Verified
SupportYourApp provides customer care services to support an e-learning company's global customer base. Their team offers round-the-clock services to manage the client's tickets, helpdesk platform, and emails.
SupportYourApp consistently meets their KPI's. Additionally, external stakeholders are pleased with their services. Their responsiveness ensures smooth collaboration.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the CEO of Eduplanet21
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SupportYourApp?
We were looking for sustained, high quality customer care services to support our global customer base.
We searched for firms that could meet out needs, and was impressed by the web-site and sales approach form them
Describe the project in detail.
We require 24x7 coverage due to our customer base. Our customer support emails go directly to them, and they open and manage tickets via slack and our help desk platform. They respond as part of our team, and either solve the problem or escalate for help. They have grown beyond the intial role to also helping with data-entry and other misc. projects.
What was the team composition?
We staff anywhere from one to three FTE's.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Our customer care KPI's are consistently on target, and feedback from customers is positive.
How effective was the workflow between your team and theirs?
Very response via slack, and zoom statys meetings.
What did you find most impressive about this company?
There approach to customer service. They're really building a solid business relationship.
Are there any areas for improvement?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 71-72 of
72 Reviews
Our Story
Since 2010, SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional customer support services specifically for innovative tech companies.
Meet the Team
Daria LeshchenkoCEO and Managing Partner
Daria is a ‘drive and passion’ that moves SupportYourApp forward. Her recognition as an industry influencer proves her expertise. Daria was included in the 200 Female Founders list by Inc.
Liubov TykholozVice CEO
Liubov has one of the most inspiring stories — with SupportYourApp, she grew from a Customer Support Consultant to a Vice CEO, responsible for all the internal processes at SupportYourApp.
Roman BednarchykChief Growth Officer
If we had to name SupportYourApp’s greatest promoter, Roman would be a mile ahead of the competition, due to his unending energy and enthusiasm. His responsibilities include bringing new clients and laying a sturdy foundation for strong relationships
What Sets Us Apart
Our Mission
To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.
Our Vision
To revolutionize the CX industry and become the most influential company in the world.
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Get connected to see updates from SupportYourApp like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
