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AI-Enhanced Customer Support and Care

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.

Reasons to count on us:

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Wilmington, DE
  • Year founded
    Founded 2010
  • Languages
  • Timezones

31 Languages that we service

  • English
  • Spanish
  • Arabic
  • Bengali
  • Hindi
  • Russian
  • Portuguese
  • Japanese
  • German
  • Korean
  • French
  • Turkish
  • Vietnamese
  • Cantonese
  • Italian
  • Urdu
  • Polish
  • Ukrainian
  • Persian
  • Romanian
  • Azerbaijani
  • Dutch
  • Hebrew
  • Czech
  • Serbian
  • Bulgarian
  • Estonian
  • Slovakian
  • Croatian
  • Swedish
  • Georgian

11 Timezones that we service

CET
Central European Time (CET)
EST
Eastern Standard Time (EST)
CST
Central Standard Time (CST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)
GMT
Greenwich Mean Time (GMT)
JST
Japan Standard Time (JST)
ACT
Australia Central Time (ACT)
AET
Australia Eastern Time (AET)
AGT
Argentina Standard Time (AGT)
GST
Gulf Standard Time (GST)

3 Locations

  • Wilmington , DE
  • Beograd , Serbia
  • DSR , Argentina
No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.7 /5

    What Clients Have Said

    SupportYourApp is noted for providing good value for cost, with clients highlighting budget-friendly pricing while maintaining quality service. Specific costs mentioned include $50,000 for ongoing services and $2,300 monthly. Overall, they are recognized for their responsiveness and adaptability.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 36 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    SupportYourApp Review Insights

    Overall Review Rating

    4.9
    • Quality 4.9
    • Schedule 4.9
    • Cost 4.7
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Flexibility and Scalability

      SupportYourApp is noted for their flexibility and ability to scale teams according to client requirements. This adaptability allows them to handle increased workloads and expand services as needed, aligning with client growth.

    • Satisfaction with Cost-Effectiveness

      Clients appreciate the cost-effectiveness of SupportYourApp's services, noting that they provide high-quality support at a reasonable price, which is beneficial for businesses looking to manage expenses.

    • Proficiency in Customer Support

      SupportYourApp is praised for providing proficient and personalized customer support across various industries, improving response rates, customer satisfaction, and retention. Clients appreciate their ability to handle complex queries and provide high-quality service.

    • Room for Improvement in Agent Training

      Some clients suggest that SupportYourApp could enhance their agent training programs, particularly in technical knowledge, to ensure all agents meet the highest standards of service delivery.

    • High-Quality Training and Knowledge Base

      The company is praised for their high-quality training and development of a knowledge base, which equips their team to handle customer queries effectively and efficiently, enhancing overall service delivery.

    • Strong Project Management

      SupportYourApp demonstrates strong project management skills, ensuring projects are delivered on time and meet client expectations. Their proactive approach and regular communication contribute to successful partnerships.

    SupportYourApp Reviews

    Submit A Review
    All Filters

    Support for Video-Based Health & Wellness Monitor

    • Public Relations
    • Confidential
    • Oct. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "We were very impressed with everything."

    Head of Support, Health Monitoring Platform
    Anonymous
    • Healthcare
    • Tel Aviv, Israel
    • 51-200 Employees
    • Online Review 
    • Verified

    A health monitoring platform was looking for a vendor that could deal with technical issues that were reported by their users. They chose to partner with SupportYourApp because of their experience.

    Customer Support Services for SaaS Company

    • $10,000 to $49,999
    • July 2020 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "They are very professional and prompt in communicating with us."

    CEO, SaaS Company
    Anonymous
    • IT Services
    • Amsterdam, Netherlands
    • 11-50 Employees
    • Online Review 
    • Verified

    To optimize their communication with their customers, a SaaS company hired SupportYourApp to manage customer support calls, emails, and chats. They have provided 10 consultants for this project.

    Customer Support for Computer Software Company

    • Call Center Services
    • Less than $10,000
    • May 2017 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "They have very quickly become an organic part of our team."

    CEO, Computer Software Company
    Anonymous
    • Software
    • Switzerland
    • 11-50 Employees
    • Online Review 
    • Verified

    SupportYourApp manages the computer software company's technical and commercial support requests. They respond to existing and prospective third-party users daily. The team mainly works using ZenDesk and Asana. 

    Answering Services for Self-Care E-Commerce Store

    • Call Center Services
    • Less than $10,000
    • May 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are always very professional and friendly at the same time."

     
    Project Manager, Self-Care E-Commerce Store
    Anonymous
    • Retail
    • Kyiv, Ukraine
    • 11-50 Employees
    • Online Review 

    SupportYourApp provides answering and replying support to a self-care e-commerce store to streamline and optimize internal and external communications. Security is also crucial in their engagement.

    Clients Consultation Services for Kindergarten

    • Call Center Services
    • Less than $10,000
    • Feb. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "They are very willing to help our customers no matter how long it takes."

    Business Developer, Kindergarten
    Anonymous
    • Education
    • Kyiv, Ukraine
    • 51-200 Employees
    • Online Review 

    A kindergarten wanted to make their communications with parents as efficient and informative as possible. They partnered with SupportYourApp to take over their client consultation services.

    Customer Support for Private Label Product Company

    • Call Center Services
    • $50,000 to $199,999
    • Nov. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are always motivated to learn."

     
    CFO, Seiseidou America Inc
    Meg Kubo
    • Consumer Products
    • Los Angeles, California
    • 11-50 Employees
    • Online Review 
    • Verified

    SupportYourApp provides customer support services to a private label products company. Their main task is to respond to customer calls and emails, maintaining a stress-free environment for all stakeholders.

    Customer Care Support for Marketing Agency

    • Business Consulting Call Center Services
    • $10,000 to $49,999
    • Mar. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    4.5

    "The team sets a very good first impression for our first-time customers."

    Marketing Specialist, Marketing Agency
    Anonymous
    • Advertising & marketing
    • Kyiv, Ukraine
    • 1-10 Employees
    • Online Review 
    • Verified

    SupportYourApp was hired by a marketing agency for back-office services. The team is in charge of taking live calls for customer support with the goal of helping the client in optimizing customer communication.

    Call Center Services for Learning Platform

    • Call Center Services
    • Less than $10,000
    • Dec. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We found SupportYourApp’s speed very impressive."

    QA Engineer, Mate academy
    Anonymous
    • Education
    • Kyiv, Ukraine
    • 51-200 Employees
    • Online Review 
    • Verified

    SupportYourApp provides call center services for a learning academy. The team provides communication support in both English and Russian.

    Customer Support Services for Heart Rate Monitor Store

    • Call Center Services
    • Less than $10,000
    • Nov. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their working processes are very well set-up."

    Operations Manager, Heart Rate Monitor Store
    Anonymous
    • Retail
    • Kyiv, Ukraine
    • 1-10 Employees
    • Online Review 
    • Verified

    SupportYourApp provides customer support call center services to a heart rate monitor store. The goal is to save time for the client's operational processes. The team offers English, German, and French support.

    Customer Support Services for Financial Services Provider

    • Call Center Services
    • $50,000 to $199,999
    • Sep. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their communication has been perfect."

    Owner, Financial Provider
    Anonymous
    • Financial services
    • Prague, Czech Republic
    • 1-10 Employees
    • Phone Interview 
    • Verified

    SupportYourApp provides customer support, which involves answering emails and engaging in live chats. 

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    51
    Overall Review Rating
    4.9
    Source
    Clutch
    Last Updated
    March 25, 2025
    Business Entity
    Business Entity Name SupportYourApp, Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation August 19, 2014
    Status Active
    Last Updated July 31, 2021
    ID 5589172
    Credit Report Results
    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated January 1, 2022
    Learn More About The Clutch Verification Process

    Locations (3)

    301 - 400

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