MarKam Solutions, 5 Reviews, Address, Data & More

#BPO #outsourcing

At MarKam Solutions, we specialize in providing comprehensive multilingual outsourcing solutions tailored to meet the diverse needs of businesses across various industries including Logistics, Healthcare, Tourism, and Finance. Our global approach allows us to enhance operational efficiency, reduce costs, and improve customer service quality for clients around the world. We expertly manage a range of functions from sales and customer service to data analytics and back-office operations. Our partnership model enables us to seamlessly integrate with our clients' teams, delivering consistent results and driving business success. With a proven track record across multiple sectors and the capability to communicate in multiple languages, we are committed to elevating our clients' operations and helping them achieve their strategic objectives.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Sofia, Bulgaria
Year founded
Founded 2021

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

MarKam Solutions offers good value for cost, with clients noting budget-friendly pricing and significant operational savings, such as a 35% reduction in labor costs. They excel in delivering timely results, driving sales growth, and enhancing customer satisfaction.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 3 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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MarKam Solutions Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

High Customer Satisfaction

The company has successfully improved customer satisfaction metrics, with significant increases in customer satisfaction scores and NPS scores noted by multiple clients.
Cultural and Value Alignment

Clients have chosen MarKam Solutions due to their alignment with company values and culture, which has fostered positive and long-term collaborations.
Strong Communication Skills

The company is noted for its excellent communication skills, maintaining clear and effective communication channels with clients through various means, including virtual and in-person meetings.
Industry Expertise and Knowledge

Clients praise MarKam Solutions for their extensive industry knowledge, which has been instrumental in providing valuable insights and improving business operations.
Effective Cost Efficiency

MarKam Solutions has helped reduce operational costs significantly for its clients, offering a lower-cost option compared to in-house teams, which has positively impacted clients' bottom lines.

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MarKam Solutions Reviews

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Call Center Services Customer Service Outsourcing Sales Outsourcing
$200,000 to $999,999
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were very structured and detail-oriented in their approach."

Nov 7, 2024

Director of Operations, Logistics & Supply Chain Company

Cameron Kingsley

Supply Chain, Logistics, and Transport
Atlanta, Georgia
51-200 Employees
Online Review
Verified

MarKam Solutions provides outsourcing services for a logistics and supply chain company. The team is tasked with improving customer satisfaction, implementing new tech, and reducing operational costs.

Thanks to MarKam Solutions' efforts, the client has seen a 35% decrease in labor costs, a 15% increase in sales conversion, and an increase in company revenue. MarKam Solutions is detail-oriented and makes data-driven decisions to support the client's business needs.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Sakaem Logistics

Describe what your company does in a single sentence.

Logistics and Supply & Chain

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

Operational Efficiency
Cut Operational Cost
Improve Customer Satisfaction
Improve Sales Lifecycle and Conversion Rates

SOLUTION

How did you find MarKam Solutions?

Referral

Why did you select MarKam Solutions over others?

Pricing fit our budget
Good value for cost
Referred to me
Company values aligned

How many teammates from MarKam Solutions were assigned to this project?

20+

Describe the scope of work in detail. Please include a summary of key deliverables.

MarKam Solutions works as our trusted outsourcing provider which allows to host all of our sales & operations positions within their organization. They work as an extension of our structure.

They were tasked with:

Improving overall customer satisfaction from sales to order fullfilment.
Implement new technology and processes to achieve operationl efficiencies.
Significantly reduced cost of labour.
Increase sales conversion rates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cost of labour decreased by 35%
Sales conversion increased by 15%
CSAT increased from 58 to 82 NPS score
Company revenue saw an increase within the time period

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very structured and detail-oriented in their approach, always making data-driven decisions to support the needs of the business. Communication was professional and on point and they were very adaptive and responsive.

What was your primary form of communication with MarKam Solutions?

In-Person Meeting
Virtual Meeting

What did you find most impressive or unique about this company?

Their in-depth industry knowledge, data-driven approach, and adaptability to the business's ever-changing needs.

Are there any areas for improvement or something MarKam Solutions could have done differently?

Nothing specific. We strongly refer and recommend MarKam Solutions if you want to grow and partner with a trusted outsourcing provider.

RATINGS

5.0

Call Center Services Customer Service Outsourcing Sales Outsourcing
Confidential
Mar. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We are thrilled with our collaboration with MarKam Solutions and plan to continue to work with them in the long term."

Mar 19, 2025

Director of Sales, Auto Transport Broker

Taylor Smith

Supply Chain, Logistics, and Transport
Charlotte, North Carolina
11-50 Employees
Online Review
Verified

MarKam Solutions provides outsourcing services for an auto transport broker. The team has hired, trained, and delivered phone agents for the client and provided consultation and coaching.

MarKam Solutions has helped the client match or exceed sales goals while delivering a lower-cost option that improves the client's bottom line. The team has exceeded the client's expectations regarding speed and quality of delivery. Moreover, the client has praised the team's industry knowledge.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Sales of an auto transport broker.

Describe what your company does in a single sentence.

We are an auto transport broker shipping cars in all 50 states.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

Meet staffing needs
Reduce Cost
Find a solution for seasonal variance in workforce needs.

SOLUTION

How did you find MarKam Solutions?

Referral

Why did you select MarKam Solutions over others?

Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from MarKam Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Outsourcing both sales and operations associates to increase workforce at a lower cost. MarKam Solutions hired, trained and delivered phone agents for both sides of our business and provide ongoing consultation, coachings, staffing fulfillment and collaboration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Matching or exceeding sales goals comparable to our U.S. based team while delivering a lower cost option that improved our businesses bottom line.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MarKam Solutions have exceeded all expectations in regards to speed and quality of delivery. They have also been incredibly decisive when things aren't working.

What was your primary form of communication with MarKam Solutions?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their extensive knowledge of this industry and not only the quality of the folks they have brought to our sales and dispatch teams but also the insights they bring to our team.

Are there any areas for improvement or something MarKam Solutions could have done differently?

No. We are thrilled with our collaboration with MarKam Solutions and plan to continue working with them in the long term.

RATINGS

5.0

"MarKam Solutions has been a game changer to our business."

Customer Service Outsourcing Sales Outsourcing Staffing
Confidential
Apr. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are extremely prompt and have exceeded our expectations in many areas."

Mar 19, 2025

VP of Sales, Auto Transport Company

Tim D

Supply Chain, Logistics, and Transport
Charlotte, North Carolina
11-50 Employees
Online Review
Verified

MarKam Solutions provides ongoing staffing services for an auto transport company. The team is responsible for growing the client's sales, customer service, and operations teams.

Thanks to MarKam Solutions' efforts, the client has seen increased sales and revenue growth, exceeding their expectations. The team delivers on time and communicates via virtual meetings. Their ability to learn quickly and scale has impressed the client, resulting in a positive engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the VP of Sales of an auto transport company

Describe what your company does in a single sentence.

Auto Transport

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

Sales
Hiring
Customer Service

SOLUTION

How did you find MarKam Solutions?

Referral

Why did you select MarKam Solutions over others?

Great culture fit
Referred to me

How many teammates from MarKam Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MarKam Solutions has been a great partner helping us to grow our sales and operations teams, drive additional revenue, and bring outside perspective and innovation to our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sales and revenue growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are extremely prompt and have exceeded our expectations in many areas.

What was your primary form of communication with MarKam Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to learn quickly and scale combined with leveraging their outside experience.

Are there any areas for improvement or something MarKam Solutions could have done differently?

RATINGS

5.0

Call Center Services Sales Outsourcing
$50,000 to $199,999
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their in-depth knowledge of the latest technology and customer service frameworks impressed us."

Nov 1, 2024

Managing Director, Furniture Manufacturer

Anonymous

Manufacturing
Bulgaria
11-50 Employees
Online Review
Verified

MarKam Solutions has set up a customer service framework for a furniture manufacturer. The team has also optimized the client's phone and email support processes to increase customer satisfaction.

MarKam Solutions' work has decreased the client's abandon rate from 35% to 5% and increased customer satisfaction scores by 30%. The team has been professional and has delivered all milestones on time. The team has communicated via in-person and virtual meetings. The team's knowledge has stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a furniture manufacturer

Describe what your company does in a single sentence.

Children furniture manufacturer, selling to businesses and consumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

achieve better availability in our contact center
increase customer satisfaction over customer interaction
improve compliance framework and processes

SOLUTION

How did you find MarKam Solutions?

Online Search

Why did you select MarKam Solutions over others?

Close to my geographic location
Good value for cost
Company values aligned

How many teammates from MarKam Solutions were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

We reach out to MarKam solutions to set up our customer services framework. And optimize our current processes for phone and e-mail support. Our abandon ration decreased from 35% to 5% and customer satisfaction scores increased by 30%.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased customer attention and number of returning customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All project deliverables were met in professional and timely manner.

What was your primary form of communication with MarKam Solutions?

In-Person Meeting
Virtual Meeting

What did you find most impressive or unique about this company?

Their in-depth knowledge of the latest technology and customer service frameworks impressed us.

Are there any areas for improvement or something MarKam Solutions could have done differently?

Non that I can think of.

RATINGS

5.0

Call Center Services Customer Service Outsourcing Sales Outsourcing
$50,000 to $199,999
Feb. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Our experience has exceeded our expectations."

Sep 9, 2024

COO, AES Shipping

Pete Bottino

Transportation
Mountainside, New Jersey
11-50 Employees
Online Review
Verified

MarKam Solutions provides sales and customer service outsourcing services for a transportation company. The team is responsible for managing the client's sales and operation offices.

MarKam Solutions has increased the client's sales by 11%, and their work's net promoter score is 85. The client has seen a 34% sales conversion rate on supplied leads, and the team applies industry-leading strategies. MarKam Solutions delivers tasks on time and in a professional manner.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the COO of AES Shipping

Describe what your company does in a single sentence.

Transportation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

Establish a sales and customer service department
Cost efficiency for outsourcing our back office
Increasing our customer satisfaction

SOLUTION

How did you find MarKam Solutions?

Referral

Why did you select MarKam Solutions over others?

High ratings
Good value for cost
Company values aligned

How many teammates from MarKam Solutions were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

Outsourced our Sales and Operation offices for our Transportion and logistics line of business

Timely task completion
increase sales by 11%
Minimum 4.8 customer Satisfaction
Adhere to USA industry compliance regulations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased sales by 11%
NPS score 85
34% sales conversion rate on supplied leads. Previous high was 26%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every deliverable was met on a timely and professional manner.

What was your primary form of communication with MarKam Solutions?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Attention to detail and excellent communication skills between our company and MarKam
Ability to apply industry leading strategies for continous improvement, coupled with the latest technology implementation.

Are there any areas for improvement or something MarKam Solutions could have done differently?

Honestly, as I write this our experience has exceeded our expectations.

RATINGS

5.0

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Verified Client Reviews: 5

Overall Review Rating: 5

Source: Clutch

Last Updated: March 19, 2025

Business Entity

Business Entity Name	MarKam Solutions Ltd. (МарКам Солюшънс)
Source	EPZEU
Jurisdiction of Formation	Bulgaria
Date of Formation	December 15, 2021
Status	Active
Last Updated	March 20, 2025
ID	206758858

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	March 20, 2025

Learn More About The Clutch Verification Process

Locations (1)

50 - 75

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MarKam Solutions

#BPO #outsourcing

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

MarKam Solutions Review Insights

Overall Review Rating

Top Mentions

Review Highlights

High Customer Satisfaction

Cultural and Value Alignment

Strong Communication Skills

Industry Expertise and Knowledge

Effective Cost Efficiency

Reviews mentioning:

MarKam Solutions Reviews

Call Center Services for Logistics & Supply Chain Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Auto Transport Broker

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Services & Sales Staffing for Auto Transport Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Furniture Manufacturer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Sales & Customer Service Outsourcing for Transportation Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (1)

Contact

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