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    Encino, CA
    +1 310.439.5814

LEAD MANAGEMENT SOLUTIONS

4.6
6 reviews

Since 2004, Callbox has been helping B2B companies reach their growth and revenue goals. We do this by providing a full range of lead generation, appointment setting, and data-related solutions.

Callbox uses a multi-touch, multi-channel strategy when reaching out to your target customers. This means we connect with your decision makers through live, one-on-one conversations enhanced through email, social media, search, and direct marketing channels throughout different points in the conversion cycle.

With a team of over 700 marketing professionals spread across three offices in Encino, CA and in two locations in the Philippines, Callbox has already completed over 10,000 campaigns in various B2B verticals and geographical areas.

Callbox ensures the success of each campaign through a suite of proprietary tools, including a massive in-house B2B database, lead nurturing capabilities, and pipeline management features.

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Undisclosed
 
Undisclosed
 
250 - 999
 Founded
2004
Callbox
4924 Balboa Blvd # 353
Encino, CA 91316
United States
+1 310.439.5814
Callbox
1 Scotts Road #24-10 Shaw Centre
Singapore
Singapore
+65 3159.1112
Callbox
Suite 83, 89-97 Jones Street
Ultimo 2007
Australia
+61 2 9037 2248
Callbox
Philippines

Reviews

4.6
6 reviews
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Appointment Scheduling for IT Company

"They are a great solution to my company's needs."

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4.0

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Jan. 2017 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
Salem, Oregon
IT Manager, Information Technology Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

For when our employees need to follow-up with customers, in order to obtain information to update in our records.

How many outbound calls did your company handle every day?

About 300-500 outbound calls per day.

What challenge were you trying to address with the service provider?

To have more organized data with clearer classification methods - improving our administrative work.

SOLUTION

What was the scope of the service provider's involvement?

Classification concerning if the calls were handled on time, by which employee, and if the employee provided satisfactory service to the customer and if the customer answered properly.

Could you describe the service provider's pricing structure and how they billed you?

It was a package deal, according a price by number of calls handled.

How did you come to work with this service provider?

We found them through an online search.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They answer quickly and overall they are a great solution to my company's needs.

How much time and money does this service provider save you each month?

I don't think I can provide exact numbers, but they do save us a lot of money and more importantly, a huge amount of administrative work.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

The pros: they provide great service, are useful, and fall at a good price compared to other vendors. They are easy to do business with and the deals are credible. The cons: sometimes their data experiences failure, but that seldom happens.

What are the service provider's strengths?

The quality of their service, the time they save us, and the affordable prices they have.

What areas can the service provider improve?

Optimizing the time of their responses. Its not like its bad, but I think it could be a bit quicker.

How long has your company been working with this service provider?

We began January, 2017 and are ongoing.

How much money do you spend annually with this service provider?

Less than $1,000.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Appointment Setting for Consumer Products Company

"They improved our revenue."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2015 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
Brockton, Massachusetts
Senior Manager, Consumer Products Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

No, we didn't handle it in-house.

How many outbound calls did your company handle every day?

The volume was about 50%.

What challenge were you trying to address with the service provider?

We wanted to make our job more organized.

SOLUTION

What was the scope of the service provider's involvement?

They make our job of handling appointments easier.

Could you describe the service provider's pricing structure and how they billed you?

I believe it's a package deal.

How did you come to work with this service provider?

I found them using online research.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

It works great.

How much time and money does this service provider save you each month?

Perhaps $1,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They improved our revenue.

What are the service provider's strengths?

They are more organized.

What areas can the service provider improve?

There is nothing.

How long has your company been working with this service provider?

We have been with them for 2 years.

How much money do you spend annually with this service provider?

It's $1,000 to $4,999 per year.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Lead Generation for Administration Department

"They save us several hours per day."

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2016 - Ongoing
The Reviewer
 
1-10 Employees
 
Miami, Florida
Adminstration Department Owner
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

My needs are consistent, their services are just more efficient.

What was the volume of outbound calls your company was handling per day?

About 20 calls.

What challenge were you trying to address with the service provider?

To have better service.

SOLUTION

What was the scope of the service provider's involvement?

To perform reliable service.

Could you describe the service provider's pricing structure and how they billed you?

It is a monthly bill.

How did you come to work with this service provider?

Through a reference and after conducting an online search.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are very effective.

How much time, in hours, does this service provider save you each month?

It saves us several hours per day.

How much money does this service provider save you each month?

I'm not sure.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are very good and reliable.

What are the service provider's strengths?

They are efficient.

How can the service provider improve?

I do not know.

How long has your company been working with this service provider?

We've been working together for 1 year.

How much money do you spend annually with this service provider?

$1,000 to $4,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Telemarketing & Lead Generation for Advertising Company

"[Their service] is really helpful."

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4.5

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Dec. 2013 - Ongoing
The Reviewer
 
11-50 Employees
 
San Diego, California
Marketing Manager, Advertising Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

Yes, we used to handle these needs in-house.

What was the volume of outbound calls your company was handling per day?

85 calls.

What challenge were you trying to address with the service provider?

To have help with our calls.

SOLUTION

What was the scope of the service provider's involvement?

They provide telemarketing and lead generation services.

Could you describe the service provider's pricing structure and how they billed you?

Their callbox is compatible with VHF [Very High Frequency] or UHF [Ultra High Frequency] channels. The monthly cost is $50.

How did you come to work with this service provider?

We found them on the internet.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are great at recording whispers and real-time reporting. They also do online, TV, and radio ads.

How much time, in hours, does this service provider save you each month?

40 hours.

How much money does this service provider save you each month?

$50 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It is really helpful for my house and company where I work.

What are the service provider's strengths?

Their strongest point is their infinity call tracking.

How can the service provider improve?

Nothing. Their service is perfect for me.

How long has your company been working with this service provider?

We started December 2013, and it's ongoing.

How much money do you spend annually with this service provider?

Less than $1,000.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Appointment Setting for Business Service

"Their service is very on point and easy to use."

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Jan. 2014 - Ongoing
The Reviewer
 
51-200 Employees
 
Tampa, Florida
CEO, Business Service
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

The amount of appointment setting is very overwhelming and we needed software to help us.

What was the volume of outbound calls your company was handling per day?

Over 200 calls.

What challenge were you trying to address with the service provider?

Our goals were to make appointment setting easier and more accurate.

SOLUTION

What was the scope of the service provider's involvement?

They provide us with more accurate appointment setting and the comfort of knowing that everything is being stored as it should with little to no error.

Could you describe the service provider's pricing structure and how they billed you?

We are billed quarterly.

How did you come to work with this service provider?

They came as a reference from another business owner who had nothing but great things to say about them.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

Their service is very on point and easy to use.

How much time, in hours, does this service provider save you each month?

Around 30 hours each month.

How much money does this service provider save you each month?

Around $200.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It's all pros for me. I haven't encountered anything negative with this service.

What are the service provider's strengths?

The best part is knowing the program is working as it should.

How can the service provider improve?

They can improve on nothing at all. I'm very satisfied.

How long has your company been working with this service provider?

We began January 2014, and it's ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Telemarketing Services for Transportation Company

"Their service saves us money."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Oct. 2016 - Ongoing
The Reviewer
 
501-1000 Employees
 
Elk Grove Village, Illinois
Senior IT Manager, Transportation Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We have a many calls to take care of.

What was the volume of outbound calls your company was handling per day?

We have a high volume of calls.

What challenge were you trying to address with the service provider?

Our goals was for Callbox to receive calls.

SOLUTION

What was the scope of the service provider's involvement?

They provide telemarketing services.

Could you describe the service provider's pricing structure and how they billed you?

They bill us monthly.

How did you come to work with this service provider?

They were recommended by a friend.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They meet our expectations.

How much time, in hours, does this service provider save you each month?

I don't know the specific number of hours.

How much money does this service provider save you each month?

$100 every month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Their service saves us money.

What are the service provider's strengths?

Their service is their best strength.

How can the service provider improve?

There is no need to improve.

How long has your company been working with this service provider?

We began October 2016, and it's ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer