LEAD MANAGEMENT SOLUTIONS
Since 2004, Callbox has been helping B2B companies reach their growth and revenue goals. We do this by providing a full range of lead generation, appointment setting, and data-related solutions.
Callbox uses a multi-touch, multi-channel strategy when reaching out to your target customers. This means we connect with your decision makers through live, one-on-one conversations enhanced through email, social media, search, and direct marketing channels throughout different points in the conversion cycle.
With a team of over 700 marketing professionals spread across three offices in Encino, CA and in two locations in the Philippines, Callbox has already completed over 10,000 campaigns in various B2B verticals and geographical areas.
Callbox ensures the success of each campaign through a suite of proprietary tools, including a massive in-house B2B database, lead nurturing capabilities, and pipeline management features.
headquarters
other locations
Focus
Portfolio
Alima Technologies, Intrepid Advisors, LexisNexis, LiQWID
Reviews
the project
Outbound Voice Services for Bank Security Company
"Overall, we’re pleased with the results gleaned from their efforts."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the director of marketing for a bank security company. We specialize in physical security, but we’ve also expanded into electronic security.
What challenge were you trying to address with Callbox?
We engaged Callbox to provide outbound voice services for our company.
What was the scope of their involvement?
We’ve worked with Callbox for three separate initiatives—an initial agreement and then two more that ran concurrently. It was not difficult to introduce Callbox to our company. After the first instance, we had a better idea of what we needed to provide their team so that we can onboard them properly.
For each initiative, we provide Callbox with some target qualifications and some guidelines regarding the make-up of our audience. We worked together to develop a comprehensive list of companies that currently operate within and outside of our footprint. We’ve worked through extensive scripting processes so that we provide our team of callers with the appropriate responses to customer objections or challenges.
What is the team composition?
We work with less than a half-dozen people per campaign, and the team is different each time. We were initially assigned a talented project manager, but he, unfortunately, left the company. We are now splitting project management responsibilities between two people, which has been somewhat difficult to coordinate.
How did you come to work with Callbox?
In our research, we looked at a couple of different methods to outbound calling, and it seemed like Callbox featured a hybrid skill set that combined the best industry practices. Their price point was extremely competitive, and we learned that they had worked in our industry before. That experience was attractive to us because it meant that we wouldn’t have to start from Point A.
What is the status of this engagement?
Our engagement began in September 2018 and remains ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Overall, we’re pleased with the results gleaned from their efforts.
How did Callbox perform from a project management standpoint?
Callbox provides us with detailed reports ahead of our weekly update calls, and we also have access to a dashboard where we can view our results at all times.
What did you find most impressive about them?
I have nothing else to add to what I’ve already stated.
Are there any areas they could improve?
In reference to the changes in the project manager role, it’s important for every company to try to make every transition as smooth as possible.
Do you have any advice for potential customers?
I’d advise future clients to make sure they foster a collaborative partnership and follow Callbox’s results carefully so that you can identify opportunities for growth.
the project
Systems Development for IoT GPS Tracking Service
“They do what they say they will, and they do it well.”
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I’m the CEO of a company offering Wi-Fi GPS fleet tracking.
For what projects/services did your company hire Callbox?
We’re a small company, and we needed help with many cellular-based systems.
What were your goals for this project?
To increase our leads, and to have them buy and test our product.
How did you select this vendor?
We’ve tried many different vendors over the past 30 years.
Describe the project in detail.
They developed several cellular-based systems.
What was the team composition?
We worked with one person.
Can you share any outcomes from the project that demonstrate progress or success?
They’ve done a great job over the past few years.
How effective was the workflow between your team and theirs?
The team we have is awesome.
What did you find most impressive about this company?
They do what they say they will, and they do it well.
Are there any areas for improvement?
No.
the project
Appointment Scheduling for IT Company
"They are a great solution to my company's needs."
the reviewer
the review
Why does your firm need outbound services? Did you use to handle these needs in-house?
For when our employees need to follow-up with customers, in order to obtain information to update in our records.
How many outbound calls did your company handle every day?
About 300-500 outbound calls per day.
What challenge were you trying to address with the service provider?
To have more organized data with clearer classification methods - improving our administrative work.
What was the scope of the service provider's involvement?
Classification concerning if the calls were handled on time, by which employee, and if the employee provided satisfactory service to the customer and if the customer answered properly.
Could you describe the service provider's pricing structure and how they billed you?
It was a package deal, according a price by number of calls handled.
How did you come to work with this service provider?
We found them through an online search.
How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?
They answer quickly and overall they are a great solution to my company's needs.
How much time and money does this service provider save you each month?
I don't think I can provide exact numbers, but they do save us a lot of money and more importantly, a huge amount of administrative work.
What takeaways and measures of success can you share about working with this service provider?
The pros: they provide great service, are useful, and fall at a good price compared to other vendors. They are easy to do business with and the deals are credible. The cons: sometimes their data experiences failure, but that seldom happens.
What are the service provider's strengths?
The quality of their service, the time they save us, and the affordable prices they have.
What areas can the service provider improve?
Optimizing the time of their responses. Its not like its bad, but I think it could be a bit quicker.
How long has your company been working with this service provider?
We began January, 2017 and are ongoing.
How much money do you spend annually with this service provider?
Less than $1,000.
the project
Appointment Setting for Consumer Products Company
"They improved our revenue."
the reviewer
the review
Why does your firm need outbound services? Did you use to handle these needs in-house?
No, we didn't handle it in-house.
How many outbound calls did your company handle every day?
The volume was about 50%.
What challenge were you trying to address with the service provider?
We wanted to make our job more organized.
What was the scope of the service provider's involvement?
They make our job of handling appointments easier.
Could you describe the service provider's pricing structure and how they billed you?
I believe it's a package deal.
How did you come to work with this service provider?
I found them using online research.
How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?
It works great.
How much time and money does this service provider save you each month?
Perhaps $1,000.
What takeaways and measures of success can you share about working with this service provider?
They improved our revenue.
What are the service provider's strengths?
They are more organized.
What areas can the service provider improve?
There is nothing.
How long has your company been working with this service provider?
We have been with them for 2 years.
How much money do you spend annually with this service provider?
It's $1,000 to $4,999 per year.
the project
Lead Generation for Administration Department
"They save us several hours per day."
the reviewer
the review
Why does your firm need outbound services? Did you previously handle these needs in-house?
My needs are consistent, their services are just more efficient.
What was the volume of outbound calls your company was handling per day?
About 20 calls.
What challenge were you trying to address with the service provider?
To have better service.
What was the scope of the service provider's involvement?
To perform reliable service.
Could you describe the service provider's pricing structure and how they billed you?
It is a monthly bill.
How did you come to work with this service provider?
Through a reference and after conducting an online search.
How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?
They are very effective.
How much time, in hours, does this service provider save you each month?
It saves us several hours per day.
How much money does this service provider save you each month?
I'm not sure.
What takeaways and measures of success can you share about working with this service provider?
They are very good and reliable.
What are the service provider's strengths?
They are efficient.
How can the service provider improve?
I do not know.
How long has your company been working with this service provider?
We've been working together for 1 year.
How much money do you spend annually with this service provider?
$1,000 to $4,999.
the project
Telemarketing & Lead Generation for Advertising Company
"[Their service] is really helpful."
the reviewer
the review
Why does your firm need outbound services? Did you previously handle these needs in-house?
Yes, we used to handle these needs in-house.
What was the volume of outbound calls your company was handling per day?
85 calls.
What challenge were you trying to address with the service provider?
To have help with our calls.
What was the scope of the service provider's involvement?
They provide telemarketing and lead generation services.
Could you describe the service provider's pricing structure and how they billed you?
Their callbox is compatible with VHF [Very High Frequency] or UHF [Ultra High Frequency] channels. The monthly cost is $50.
How did you come to work with this service provider?
We found them on the internet.
How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?
They are great at recording whispers and real-time reporting. They also do online, TV, and radio ads.
How much time, in hours, does this service provider save you each month?
40 hours.
How much money does this service provider save you each month?
$50 per month.
What takeaways and measures of success can you share about working with this service provider?
It is really helpful for my house and company where I work.
What are the service provider's strengths?
Their strongest point is their infinity call tracking.
How can the service provider improve?
Nothing. Their service is perfect for me.
How long has your company been working with this service provider?
We started December 2013, and it's ongoing.
How much money do you spend annually with this service provider?
Less than $1,000.
the project
Appointment Setting for Business Service
"Their service is very on point and easy to use."
the reviewer
the review
Why does your firm need outbound services? Did you previously handle these needs in-house?
The amount of appointment setting is very overwhelming and we needed software to help us.
What was the volume of outbound calls your company was handling per day?
Over 200 calls.
What challenge were you trying to address with the service provider?
Our goals were to make appointment setting easier and more accurate.
What was the scope of the service provider's involvement?
They provide us with more accurate appointment setting and the comfort of knowing that everything is being stored as it should with little to no error.
Could you describe the service provider's pricing structure and how they billed you?
We are billed quarterly.
How did you come to work with this service provider?
They came as a reference from another business owner who had nothing but great things to say about them.
How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?
Their service is very on point and easy to use.
How much time, in hours, does this service provider save you each month?
Around 30 hours each month.
How much money does this service provider save you each month?
Around $200.
What takeaways and measures of success can you share about working with this service provider?
It's all pros for me. I haven't encountered anything negative with this service.
What are the service provider's strengths?
The best part is knowing the program is working as it should.
How can the service provider improve?
They can improve on nothing at all. I'm very satisfied.
How long has your company been working with this service provider?
We began January 2014, and it's ongoing.
How much money do you spend annually with this service provider?
$5,000 to $9,999.
the project
Telemarketing Services for Transportation Company
"Their service saves us money."
the reviewer
the review
Why does your firm need outbound services? Did you previously handle these needs in-house?
We have a many calls to take care of.
What was the volume of outbound calls your company was handling per day?
We have a high volume of calls.
What challenge were you trying to address with the service provider?
Our goals was for Callbox to receive calls.
What was the scope of the service provider's involvement?
They provide telemarketing services.
Could you describe the service provider's pricing structure and how they billed you?
They bill us monthly.
How did you come to work with this service provider?
They were recommended by a friend.
How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?
They meet our expectations.
How much time, in hours, does this service provider save you each month?
I don't know the specific number of hours.
How much money does this service provider save you each month?
$100 every month.
What takeaways and measures of success can you share about working with this service provider?
Their service saves us money.
What are the service provider's strengths?
Their service is their best strength.
How can the service provider improve?
There is no need to improve.
How long has your company been working with this service provider?
We began October 2016, and it's ongoing.
How much money do you spend annually with this service provider?
$5,000 to $9,999.
Through three separate initiatives, Callbox has delivered promising results—the product of a relatively seamless onboarding process and a well-executed methodology. Although the team has experienced some turnover in the project management role, Callbox has proven to be a reliable partner.