Upcall Reviews (27), Pricing, Services & Verified Ratings

The Premier US-based Outbound Call Service

Upcall is an outbound prospecting service based in the United States. We offer high quality prospecting services for modern teams: lead generation, lead qualification and surveys. We integrate with your favorite tools (CRM, marketing automation platforms, spreadsheets, etc.). Access our real-time dashboard for up-to-date results.

Min project size
$5,000+
Hourly rate
Undisclosed
Employees
10 - 49
Year founded
Founded 2016

No have been added yet...

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate Undisclosed

Rating for cost 4.8 /5

What Clients Have Said

Upcall's pricing is generally perceived as fair and budget-friendly, with project costs reported between $5,000 and $10,000. Clients appreciate the flexibility of their services, allowing pay-per-contact arrangements without minimum spend requirements, enhancing overall value for cost.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 21 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Upcall Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.8
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

Positive Return on Investment

Clients consistently report a positive ROI from Upcall's services. The combination of effective lead generation and cost-efficient service models contributes to this outcome, making Upcall a valuable partner for businesses looking to optimize their sales processes.
High-Quality Communication Tools

Clients have highlighted Upcall's robust communication tools, including a transparent platform that allows call listening and detailed dashboards. These tools are beneficial for tracking progress and enhancing marketing strategies by understanding client objections and feedback.
Consistent Delivery on Promises

Clients have noted that Upcall consistently delivers on its promises, meeting project timelines and objectives. This reliability fosters trust and encourages long-term partnerships, as clients are confident in Upcall’s ability to achieve desired results.
Effective Lead Conversion and Appointment Setting

Many clients report that Upcall effectively converts leads into appointments. Companies like the private event restaurant platform and the marketing firm experienced conversion rates far exceeding their expectations, with the former reaching a 12% rate. These results showcase Upcall's strength in generating valuable business opportunities.
Challenges with Caller Training and Performance

Some clients have experienced challenges with the training and performance of Upcall's dialers. Instances of untrained dialers struggling to book meetings or being perceived as spammers by prospects were noted, indicating areas where Upcall could enhance training and caller effectiveness.
Flexible and Scalable Services

Upcall's flexibility in service delivery is a recurring theme. Clients value the ability to scale services up or down based on their needs, as well as the absence of binding contracts, which allows for adaptable engagement models. This flexibility is particularly appreciated by growing businesses.

Was this helpful?

Upcall Reviews

Submit a Review

Verified

All Filters

0 selected

Sort by

Call Center Services
Less than $10,000
Aug. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I appreciate their ability to implement changes quickly and provide consistent results."

Feb 15, 2022

Director of Sales & Marketing, Parkbench Inc.

Ray Recek

Advertising & marketing
Toronto, Ontario
51-200 Employees
Online Review
Verified

Upcall was hired by a marketing company to set Zoom appointments from the client's cold prospects list. They provide the client access to their CRM, allowing them to make changes to the script.

Upcall's services have resulted in a positive ROI. They maintain a collaborative workflow by providing regular campaign updates and communicating well. Their ability to implement changes quickly and provide consistent results stands out, as does their receptiveness to feedback.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Real estate tech marketing company. Director of Sales and Marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Upcall, and what were your goals??

We hired Upcall to set zoom appointments from a cold prospect list.

SOLUTION

How did you select this vendor and what were the deciding factors?

Cost, scalability, results and communication.

Describe the project in detail and walk through their service package, including any calling tools used.

It's pretty simple - cost depends on # of dials and # of contacts to call. And for our campaign we've had a positive ROI since day one. I get access to their CRM which allows me to make changes to the script and track the process of each campaign.

Who did you work with and what was the feedback process like?

Lisa is a pleasure to work with. She's extremely fast in her responses.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Positive ROI Quick to implement changes to the script or process.

Describe their project management style, including communication tools and timeliness.

Daily email updates on call campaign. Quick and ongoing email communication as needed.

What did you find most impressive or unique about this company?

I appreciate their ability to implement changes quickly and provide consistent results.

Are there any areas for improvement or something they could have done differently?

Any areas of improvement were specific changes/ enhancements to our campaigns - they are happy and willing to do what it takes to make the campaign a success.

RATINGS

5.0

Call Center Services
Less than $10,000
Jan. - Feb. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"They delivered items on time and were very responsive to our needs."

Feb 7, 2024

Partnership Director, Bicycle Company

Anonymous

Other industries
New York City, New York
11-50 Employees
Online Review
Verified

Upcall provided lead generation services for a bicycle company. The team was tasked with contacting potential leads over the phone and generating follow-up meetings and emails.

Upcall generated leads and set up meetings that led to sales for the client. Upcall delivered items on time and communicated using virtual meetings, emails, and messages. The quality of Upcall's team was a highlight of the project.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Partnership Director of a sports company

Describe what your company does in a single sentence.

We sell low-maintenance Gates Carbon Drive equipped bicycles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Upcall to accomplish?

Generate high quality leads for fleet bicycle sales.

SOLUTION

How did you find Upcall?

Referral

Why did you select Upcall over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Upcall called a list of leads to generate follow ups in the form of meetings and emails to connect us with potential customers that are interested in our bicycles.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Leads generated, meetings set up, sales made.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered items on time and were very responsive to our needs.

What was your primary form of communication with Upcall?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The quality of their callers.

Are there any areas for improvement or something Upcall could have done differently?

In rare cases some callers created follow ups/leads that were not appropriate for follow up or good customers for us. But this was very rare.

RATINGS

5.0

Call Center Services Sales Outsourcing
Confidential
Jan. - Feb. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are professional, take feedback well, and generate results."

Feb 6, 2024

President, Tee Time Marketplace

Ryan E

eCommerce
Dallas, Texas
11-50 Employees
Online Review
Verified

Upcall provided lead generation services for a tee time marketplace. Their work focused on calling golf courses and offering the client's marketplace products.

Thanks to Upcall's work, the client achieved excellent lead conversion rates, marking the project's success. The team delivered on time and was highly responsive. Moreover, they were professional, open to feedback, results-oriented, and overall great to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of a tee time marketplace

Describe what your company does in a single sentence.

We're a tee time marketplace

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Upcall to accomplish?

Generate Leads

SOLUTION

How did you find Upcall?

Referral

Why did you select Upcall over others?

High ratings
Pricing fit our budget
Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Upcall was brought on to call courses and generate leads for our marketplace products

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Lead conversion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Upcall was always on time, response is great. Lisa is great to work with

What was your primary form of communication with Upcall?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They are professional, take feedback well, and generate results.

Are there any areas for improvement or something Upcall could have done differently?

None thus far

RATINGS

5.0

Call Center Services Sales Outsourcing
Less than $10,000
Mar. - Apr. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We found the ability to listen back to calls extremely useful."

May 15, 2023

Inside Sales Representative, Healthcare Company

Anonymous

Other industries
Manhattan, New York
11-50 Employees
Online Review
Verified

A healthcare company hired Upcall for cold calling services. The team was required to call 800 leads up to 10 times, but not more than once a day. The goal was to schedule virtual product demos.

Upcall successfully scheduled 58 product demos, and 52 other leads requested more detail through email. The team used a user-friendly platform and allowed the client to listen back to calls. Moreover, they were communicative and responsive throughout the engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Inside Sales of a healthcare company

Describe what your company does in a single sentence.

We provide recyclable privacy curtains and a patented track system to aide hospital infection prevention and environmental services departments

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Upcall to accomplish?

Schedule virtual product demo with DM

SOLUTION

How did you find Upcall?

Email marketing

Why did you select Upcall over others?

Good value for cost

How many teammates from Upcall were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

800 individual leads were provided to be called up to 10 times, no more than once a day

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

58 scheduled product demos + 52 leads requested more information via email

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We're very responsive via email and were quick to respond to any changes we wanted to make

What was your primary form of communication with Upcall?

Email or Messaging App

What did you find most impressive or unique about this company?

Their easy to use platform and we found the ability to listen back to calls extremely useful.

Are there any areas for improvement or something Upcall could have done differently?

No noted areas of improvement needed

RATINGS

5.0

Call Center Services
$50,000 to $199,999
Nov. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"They act as a true extension of our team!"

Apr 13, 2023

VP, Life Is Tech

Amanda Windsor

Education
Los Angeles, California
11-50 Employees
Online Review
Verified

Upcall provides sales appointment-setting services for a computer science curriculum company. The team handles outbound calls across 50 states to key decision-makers in public and private K-12 education sector.

The client is pleased with Upcall's services. The team works hard to meet the client's needs and is responsive to their requests. They respond to emails promptly and implement changes with quick turnaround times. No areas for improvement are cited. Overall, the engagement has been highly successful.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the VP of Life is Tech

Describe what your company does in a single sentence.

Creates industry-leading computer science curriculum for K-12

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Upcall to accomplish?

Set sales appointment with decision makers at school districts and nonpublic schools across the country

SOLUTION

How did you find Upcall?

Online Search

Why did you select Upcall over others?

Good value for cost

What was the size of Upcall’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Upcall helped build and maintain outbound calling campaigns in all 50 states to key decision makers in the public and nonpublic K-12 education sector. The main goal of campaigns is to set appointments for our sales team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Set Appointments
Appointments that turn into closed won business

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Upcall team is incredibly hardworking and very responsive to all requests and needs. The respond to emails almost immediately and implement needed changes with incredibly quick turnaround times.

What was your primary form of communication with Upcall?

Virtual Meeting
Email
Messaging App

What did you find most impressive or unique about this company?

They act as a true extension of our team!

Are there any areas for improvement or something Upcall could have done differently?

None.

RATINGS

5.0

Business Consulting
$10,000 to $49,999
Mar. 2018 - May 2019

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Problems and concerns were resolved quickly and accurately."

Jun 10, 2020

CEO, Startup

Anonymous

Financial services
United States
1-10 Employees
Online Review
Verified

Upcall provided lead generation through cold calling.

Upcall worked with the client for a year and delivered a great experience.

Call Center Services
Less than $10,000
Mar. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Upcall stood out with their professionalism and technology."

Nov 29, 2018

CEO, Food Service App

Anonymous

Advertising & marketing
San Francisco, California
11-50 Employees
Online Review
Verified

Upcall provided telemarketing services to survey and collect data from about 2,500 restaurants. They also collected relevant contact information from each location.

The team’s use of effective project management technology and rapid response time ensured a valuable return on investment. Customers can expect a close working relationship.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a consumer app that allows people to buy restaurant food at a discount right before closing time.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Upcall?

We needed a telemarketing service to call local restaurants and ask them a set of questions.

What were your goals for this project?

We wanted to identify key decision makers at each restaurant and collect data using surveys.

SOLUTION

How did you select this vendor?

Upcall stood out with their professionalism and technology, including their API. We were impressed by their modern website design, as well as their competitive pricing.

Describe the project in detail.

They called 2,500 restaurants and asked three questions each. They also retrieved the names and emails of each restaurant's decision maker.

What was the team composition?

We worked with a sales manager who ran the campaign.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We enjoyed an exceptional return on investment.

How effective was the workflow between your team and theirs?

They always responded to us within minutes, and we worked closely with them to convert leads into data.

What did you find most impressive about this company?

Their vendor dashboard proved effective.

Are there any areas for improvement?

The only way they could be better is if they made calls at night.

RATINGS

5.0

Showing 21-27 of 27 Reviews

Our Story

We’re a U.S-based, highly-vetted team of outreach specialists backed by Y Combinator experience. We focus on real conversations, qualified appointments, and transparent results. Supported by dedicated client success and QA, we operate as an extension of your sales team — delivering scalable, human-powered engagement with proven processes you can trust.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 26

Overall Review Rating: 4.8

Source: Clutch

Last Updated: March 4, 2026

Business Entity

Business Entity Name	Upcall Inc.
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	May 26, 2016
Status	Active
Last Updated	February 25, 2022
ID	6052107

Credit Report Results

International Credit Risk Assessment	Not Rated
Source	Creditsafe
Last Updated	January 1, 2022

*Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.

Learn More About The Clutch Verification Process

Contact Upcall

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from Upcall like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

Shelterluv

(1)

Heather Duncan

Additional Connections

(1)

Upcall

The Premier US-based Outbound Call Service

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Upcall Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Positive Return on Investment

High-Quality Communication Tools

Consistent Delivery on Promises

Effective Lead Conversion and Appointment Setting

Challenges with Caller Training and Performance

Flexible and Scalable Services

Reviews mentioning:

Upcall Reviews

Appointment Setting Services for Marketing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Lead Generation Services for Bicycle Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Lead Generation for Tee Time Marketplace

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Cold Calling Services for Healthcare Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Sales Appointment-Setting for Education Curriculum Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Lead Generation for Startup

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Telemarketing for Food Service App

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Quick Facts

Verification

Business Entity

Credit Report Results

Contact

Connect with Upcall on Social

Connections

Shelterluv

Additional Connections