Wing Assistant

BACKGROUND

Please describe your company and position.

I am the CEO of LiveWebMedia

Describe what your company does in a single sentence.

Web Design and Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Private assistant to the CEO

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

High ratings, Pricing first our budget, Great culture fit, Good value for cost

What was your primary form of communication with Wing Assistant?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

WING provided invaluable support to the CEO of LiveWebMedia, allowing him to focus on his core responsibilities without being overwhelmed with administrative tasks. WING developed a suite of virtual assistant (VA) services tailored specifically for LiveWebMedia's needs, from website maintenance and customer support to calendar management, budgeting, bookkeeping, and other day-to-day operations.

The VA team was able to handle the administrative tasks quickly and efficiently, freeing up more of the CEO's precious time so that he could concentrate on developing strategies and managing the company. By using this virtual assistance service, he was able to keep LiveWebMedia running smoothly while still staying on top of all his commitments. In addition to providing VA services, WING also helped streamline certain processes within LiveWebMedia to increase efficiency.

For example, they worked closely with the CEO to develop automated systems that handled mundane tasks such as collecting customer data or sending out invoices. These automated systems allowed LiveWebMedia employees to focus their energy on more productive tasks instead of wasting time on repetitive tasks.

Overall, WING expertly handled all administrative aspects of LiveWebMedia's operations and allowed its CEO to stay focused on long-term goals for the company's growth. Their commitment to excellence and dedication to providing high-quality VA services has enabled LiveWebMedia to be successful in achieving its business objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Booked more meeting
• Received more clients due to the ability to manage clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WING is a project management platform that can help teams be productive while managing complex projects. It provides tools such as task management, and collaboration to ensure teams stay organized and on track.

WING also provides a simple drag-and-drop interface, users can easily create and organize tasks for their team members, as well as assign them roles and responsibilities. Additionally, WING enables teams to collaborate effectively within their projects by chatting directly within the platform and sharing files quickly.

What did you find most impressive or unique about this company?

Their hiring process, Think of WING like HR for your company, after a long conversation about your needs, and the companies needs, they will then reach out to and hire the person whom will become part of your organization.

Are there any areas for improvement or something {provider_name} could have done differently?

Everything is running smoothly, as stated WING's role is HR for your organization, meaning if you are unhappy with your team or assistant, they will replace them and train them for you.

BACKGROUND

Please describe your company and your position there.

I'm the Director of Marketing for a real estate and property management firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant, and what were your goals?

We hired a Wing Assistant to support our ongoing digital marketing campaigns for a variety of apartment and condominium projects. Our goal was to increase our bandwidth by having an external party handle more of the day to day reporting tasks so our team could focus on the larger scale initiatives and projects.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking at a variety of virtual assistant programs however what made us choose Wing was the fact that their talent had specific marketing experience. Being able to speak the same language, so to say, as our marketing assistant was incredibly important for us.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We knew we had a need to get outsourced help. We had taken a few steps over the years to try and identify the right virtual assistant for us but nothing ever seemed to be the right fit. After speaking with the team at Wing and learning more about their process it became clear this was the company we should go with. They felt like a right fit from the start.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 different people from Wing to get started. I had a few onboarding calls with various client relationships managers and I also work directly with my virtual assistant.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've increased our bandwidth tremendously by having our Wing assistant. They act quickly and are incredibly responsive.

How effective was the workflow between your team and theirs?

Seamless. They have a robust platform that makes communicating with our VA incredibly easy.

What did you find most impressive or unique about this company?

Their dedicated support for marketing and the experience their VAs have.

Are there any areas for improvement or something they could have done differently?

I have been very pleased with each aspect of hiring my Wing VA.

BACKGROUND

Please describe your company and your position there.

I'm the CEO and Founder of Luminary Leaders - Podcast/Radio Host on multiple platforms, Co-Director for the National Veterans Chamber of Commerce

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

Multiple capacities of research, preparing spreadsheets for business development, graphic design work, outbound emails & follow-up, appointment scheduling, Client services, LinkedIn inbox management, website maintenance, and updates, email templates for outbound sales, CRM operations and much more.

SOLUTION

How did you select this agency and what were the deciding factors?

We hired Wing after a referral from a colleague and it was a quick decision to hire Wing based on their onboarding process, client care, efficiency, and ability to meet & exceed our expectations.

Describe the project in detail and walk through the stages of the project.

Multiple projects daily - from concept to implementation, execution to completion.

Describe the recruitment process in detail.

They arranged for a Zoom meeting for us to meet the Supervisor who would intake our company information & our expectations. We had a new VA within the same week of hiring Wing Assistant who matched our needs and since that time, we have enjoyed the Dashboard and ability to assign tasks effortlessly - daily and since our VA knows our brand and culture, projects are completed timely and with little direction.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Many to share, improved website design, new template emails for each client, Holiday graphics completed for the year to share on social media, LinkedIn outreach with 50+ appointments already completed for business development.

How effective was the workflow between your team and theirs?

10+ ease of workflow and outcome

What did you find most impressive or unique about this company?

Senior management is hands-on and all levels of Wing supervisors are kind, caring, and willing to help & support.

Are there any areas for improvement or something they could have done differently?

None that I can share. I love working with Wing and plan to have a long-term working relationship.

BACKGROUND

Please describe your company and your position there.

I am the VP of a company that provides advance programmatic job advertising solutions for high volume high velocity hiring needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

Our company is constantly looking for new venues of finding candidates to achieve a true omnichannel approach to recruitment. Hiring Wing Assistant has opened the door to expanding our proprietary network.

SOLUTION

How did you select this firm and what were the deciding factors?

We selected this firm based on reviews and price! They are easy to work with and very helpful along the way.

Describe the project in detail and walk through their service package.

They work through a plethora of candidates and are able to match them to a job that suits them best while ensuring top notch quality for our clients.

How many resources from the vendor's team worked with you, and what were their positions?

We have an account rep Lynn who has been a pleasure to work with as well as 4 Assistants I communicate with on a Daily basis. The team comes with ideas and feedback that are very beneficial for the success of our Company.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to optimize performance based on certain recommendations from the Wing Assistants on sourcing our candidates.

How effective was the workflow between your team and theirs?

Seamless workflow. We communicated through Discord and are able to set up meetings as well.

What did you find most impressive or unique about this company?

Wing Assistant cares about the success of our company. Very helpful and cooperative.

Are there any areas for improvement or something they could have done differently?

No - we are expaning Wing Assistants into different departments of our Company to discover how else they can help us hit our goals in 2023.

BACKGROUND

Please describe your company and your position there.

I'm the CEO for a seed stage startup focused on team collaboration and coordination when building products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

We're always in need of a wide variety of help, from customer outreach to social media to product testing to organizing information to researching the market.

SOLUTION

How did you select this firm and what were the deciding factors?

Needed an admin that would review our clear guidance and quickly get up and running, be confident enough to ask questions, and to get things done efficiently. Wing offered all of this as well as an admin with strong skills in our areas of need.

Describe the project in detail and walk through their service package.

Our virtual admin works with us full-time on a variety of initiatives to help us remain hyper-productive. We have a mix of high and low priority work so there's never a full day for the admin.

How many resources from the vendor's team worked with you, and what were their positions?

Our primary contact is the virtual admin, though we've also spoken with our client manager, and a few others within the Wing organization.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We've been able to offload some of the work we do freeing up our time for work that only we can handle. Any time a startup can save time in their day is a huge win.

How effective was the workflow between your team and theirs?

Near perfect. We use Slack and our own product to coordinate work, with the occasional zoom call to go through new initiatives in more detail.

What did you find most impressive or unique about this company?

The virtual admins provided are highly qualified and have a diverse range of skills.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I'm the president of a biotechnology innovation company in the paint and coatings industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

We needed help with handling emails, making appointments, zoom appointments, research, and calendaring.

SOLUTION

How did you select this agency and what were the deciding factors?

we found them online. i spoke with Roland and i liked the idea of utilizing trained staff abroad in a very surgical way to take care of tasks which dont require being physically present.

Describe the project in detail and walk through the stages of the project.

1. we had one wing assistant that helped organize a large amount of research and technical data into a mind map.
2. we have a wing assistant now that performs research, calendaring, and other tasks as directed on a 20-hour/week basis.
3. another task was to cull through and organize thousands of emails and pull out all the non-business-related emails and where applicable, to cancel email blasts

Describe the recruitment process in detail.

each time we have hired Wing, which is 3 times so far, they have appointed not only a wing representative, but also a wing manager along with the employee.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to get a very large amount of data sorted and organized to be efficient for us to access. this was a very good outcome.

How effective was the workflow between your team and theirs?

there have been some fits and starts just like any employment relationship, but the Wing team has always been very generous with their support and assistance, and if something wasnt how we wanted, they were anxious and prepared to make it right.

What did you find most impressive or unique about this company?

The quality of their virtual assistants and their work has been overall impressive.

Are there any areas for improvement or something they could have done differently?

for our purposes, there could be more focus on document editing (Word, etc.) and simple document drafting, such as business cards, and email formatting.

BACKGROUND

Please describe your company and your position there.

Dispatch Goods is a reverse logistics on a mission to make packaging reuse easy and delightful. We help restaurants and direct to customer companies serve their food in reusable containers, as well as reuse the thermal bags, insulated boxes or freezer packs they send their food with. I work in the operation team. I design the processes and systems that make this closed-loop procurement possible.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

We are still early stage and have limited resources to build our tech. We needed help with data capture from the items we process every day.

SOLUTION

How did you select this firm and what were the deciding factors?

They are alumni of Skydeck and understand the needs of early stage companies, including the price sensitivity,

Describe the project in detail and walk through their service package.

The Wing is responsible for a varied array of data logging and processing tasks such as:

• logging in our inventory system data that flows through a Slack channel
• use the data from our back end to issue return labels

How many resources from the vendor's team worked with you, and what were their positions?

We have been working with a remote team of 4, including a team lead and 3 operators.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Working with the Wing has been allowing us to focus our time on strategic tasks instead of data entry. It's been saving us a lot of valuable time and giving us a lot of brainspace knowing this task was running by itself and always completed timely.

How effective was the workflow between your team and theirs?

We had video calls at the start of each new stream to make sure the team was fully briefed and had the opportunity to ask questions. The we used Slack on a day to day basis for questions and troubleshooting. It's been very smooth and efficient,.

What did you find most impressive or unique about this company?

They've are very adaptable and have a great attention to details. They always reach out in doubt to avoid any error or misunderstanding. It's been a very reliable and trustworthy service that became a fundamental part of our workflow.

Are there any areas for improvement or something they could have done differently?

The admin portal could be clearer. It's been hard to check our billing online.

BACKGROUND

Please describe your company and position.

I am the Founder of (a/an) Consulting

Describe what your company does in a single sentence.

We build branded mobile apps for local businesses & content creators.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Virtual Assistant
• Scheduling
• Content Creating

SOLUTION

How did you find Wing Assistant?

Referral

Why did you select Wing Assistant over others?

• Good value for cost
• Referred to me

What was the size of Wing Assistant’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Virtual assistant to help with scheduling, sending proposals, and follow up with clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in revenue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is very responsive with daily updates on progress and task completion.

What was your primary form of communication with Wing Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They had high-quality talent with dedicated staffing

Are there any areas for improvement or something Wing Assistant could have done differently?

None

BACKGROUND

Please describe your company and your position there.

Very responsive company that insures you get what you need.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

Digitial marketing services

SOLUTION

How did you select this vendor?

found them online

Describe the scope of their work in detail.

they handled all of my digitial marketing on a monthly basis

What was the team composition?

Founder and one wing assistant

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I recently had the pleasure of working with Wing Assistant on a digital marketing project. The team was quick to respond to our requests and provided us with a comprehensive understanding of their services. They went above and beyond to customize the service to make sure it fit our needs, making sure our campaigns were successful and well-executed.

How effective was the workflow between your team and theirs?

The workflow between our team and Wing Assistant’s was incredibly effective. Their ability to quickly recognize our needs and provide insight into the best possible solution was very impressive and allowed us to experience a much smoother process. The communication between our teams was fluid, and they kept us informed of their progress at every step. Throughout the entire

What did you find most impressive about this company?

What I found most impressive about Wing Assistant was their responsiveness and attention to detail. They were incredibly knowledgeable and took the time to understand our needs so that they could customize their services for us, leading to successful digital marketing campaigns.

Is there any area for improvement or anything that could have been done differently?

Overall, I was incredibly impressed with the service Wing Assistant provided. However, there may have been areas for improvement. For instance, they could have provided more detailed reporting on the progress of our campaigns in order to give us a better understanding of how they were performing and what changes could be made. Additionally, you need to provide the assistant with hands-on management in order to ensure that they are delivering the highest quality of service.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a construction company and a landscaping company and I handle the direct operations of both businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

I hired a wing assistant to make outbound calls to collect receivables, handle my social media marketing, send outbound introduction emails to create new relationships with large general contractors, and other general assistant tasks.

SOLUTION

How did you select this vendor?

After looking at multiple companies, Wing seemed to be the most trustworthy source and they prescreen all assistants tailored to your needs.

Describe the scope of their work in detail.

My assistant has done large amounts of data entry on our CRM, sent outbound emails to forge new relationships which has given us the opportunity to bid on over $15,000,000 in new work, created an online presence for both companies using social media and posting content often, sourced design materials like vanities and other finish items, assisted me with personal items like vacations and ordering gifts for relatives, and other individual tasks that come up daily.

What was the team composition?

The assistant works directly under myself, my partner, and general manager and is in constant communication with all of us to update us on her tasks and ask where else she is needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our receivables have gone down significantly and our bidding opportunities have increased majorly.

How effective was the workflow between your team and theirs?

Workflow is effective because communication is constant.

What did you find most impressive about this company?

Their commitment to finding someone specific that fits my needs and the ability for me to safely allow purchases to be made on my behalf without my card information being given to anyone is a major plus.

Is there any area for improvement or anything that could have been done differently?

I have no current suggestions as everything is working great.