Wing Assistant

BACKGROUND

Please describe your company and position.

I am the Manager of Office Operations and Human Resources. of Provida Family Medicine

Describe what your company does in a single sentence.

comprehensive healthcare provider dedicated to offering personalized and compassionate care to families and individuals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Patient Outreach
• Administrative duties

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Wing Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At Provida Family Medicine, Wing AI Technologies provides virtual assistant services to enhance our operational efficiency and patient care.

Key Deliverables:

Administrative Support: Scheduling appointments, handling patient inquiries, and managing electronic health records.
Patient Communication: Sending reminders, assisting with intake forms, and answering patient questions.
Billing and Insurance: Processing insurance claims, handling billing inquiries, and coordinating with insurance companies.
Data Management: Maintaining patient records, ensuring data accuracy, and generating reports.
Operational Support: Assisting with inventory management, coordinating with medical staff, and supporting telehealth services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved Appointment Scheduling Efficiency:

Reduction in appointment scheduling errors by 30%.
Increase in patient appointment confirmations by 25%.
Enhanced Patient Communication:

40% increase in patient satisfaction scores related to communication.
20% reduction in missed appointments due to timely reminders.
Streamlined Billing and Insurance Processes:

35% decrease in billing errors.
25% faster insurance claim processing times.
Accurate Data Management:

50% reduction in data entry errors.
Improved accuracy and completeness of electronic health records.
Operational Support:

20% increase in efficiency of inventory management.
Enhanced coordination among medical staff, leading to smoother operations.
These outcomes highlight the significant positive impact that Wing AI Technologies' virtual assistants have had on our medical practice, contributing to improved efficiency, patient satisfaction, and overall operational success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Wing AI Technologies demonstrated excellent project management throughout our collaboration. They consistently delivered items on time, ensuring that all tasks and deliverables were completed according to the agreed-upon schedule. Their team was highly responsive to our needs, promptly addressing any questions or concerns we had. They maintained clear and open communication, which helped us stay informed and confident in their ability to support our medical practice.

Overall, their project management was efficient and reliable, contributing to the success of our partnership.

What was your primary form of communication with Wing Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive and unique about Wing AI Technologies is their exceptional efficiency and professionalism. Their virtual assistants seamlessly integrated into our medical practice, significantly enhancing our workflow and patient care. Additionally, their responsiveness and dedication to meeting our needs stood out, making them a well-trusted partner. Their ability to consistently deliver high-quality support and adapt to our evolving requirements truly sets them apart.

Are there any areas for improvement or something Wing Assistant could have done differently?

None. 

BACKGROUND

Please describe your company and position.

I am the CEO of LiveWebMedia

Describe what your company does in a single sentence.

Web Design and Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Private assistant to the CEO

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

High ratings, Pricing first our budget, Great culture fit, Good value for cost

What was your primary form of communication with Wing Assistant?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

WING provided invaluable support to the CEO of LiveWebMedia, allowing him to focus on his core responsibilities without being overwhelmed with administrative tasks. WING developed a suite of virtual assistant (VA) services tailored specifically for LiveWebMedia's needs, from website maintenance and customer support to calendar management, budgeting, bookkeeping, and other day-to-day operations.

The VA team was able to handle the administrative tasks quickly and efficiently, freeing up more of the CEO's precious time so that he could concentrate on developing strategies and managing the company. By using this virtual assistance service, he was able to keep LiveWebMedia running smoothly while still staying on top of all his commitments. In addition to providing VA services, WING also helped streamline certain processes within LiveWebMedia to increase efficiency.

For example, they worked closely with the CEO to develop automated systems that handled mundane tasks such as collecting customer data or sending out invoices. These automated systems allowed LiveWebMedia employees to focus their energy on more productive tasks instead of wasting time on repetitive tasks.

Overall, WING expertly handled all administrative aspects of LiveWebMedia's operations and allowed its CEO to stay focused on long-term goals for the company's growth. Their commitment to excellence and dedication to providing high-quality VA services has enabled LiveWebMedia to be successful in achieving its business objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Booked more meeting
• Received more clients due to the ability to manage clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WING is a project management platform that can help teams be productive while managing complex projects. It provides tools such as task management, and collaboration to ensure teams stay organized and on track.

WING also provides a simple drag-and-drop interface, users can easily create and organize tasks for their team members, as well as assign them roles and responsibilities. Additionally, WING enables teams to collaborate effectively within their projects by chatting directly within the platform and sharing files quickly.

What did you find most impressive or unique about this company?

Their hiring process, Think of WING like HR for your company, after a long conversation about your needs, and the companies needs, they will then reach out to and hire the person whom will become part of your organization.

Are there any areas for improvement or something {provider_name} could have done differently?

Everything is running smoothly, as stated WING's role is HR for your organization, meaning if you are unhappy with your team or assistant, they will replace them and train them for you.

BACKGROUND

Please describe your company and your position there.

I'm the Director of Marketing for a real estate and property management firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant, and what were your goals?

We hired a Wing Assistant to support our ongoing digital marketing campaigns for a variety of apartment and condominium projects. Our goal was to increase our bandwidth by having an external party handle more of the day to day reporting tasks so our team could focus on the larger scale initiatives and projects.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking at a variety of virtual assistant programs however what made us choose Wing was the fact that their talent had specific marketing experience. Being able to speak the same language, so to say, as our marketing assistant was incredibly important for us.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We knew we had a need to get outsourced help. We had taken a few steps over the years to try and identify the right virtual assistant for us but nothing ever seemed to be the right fit. After speaking with the team at Wing and learning more about their process it became clear this was the company we should go with. They felt like a right fit from the start.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 different people from Wing to get started. I had a few onboarding calls with various client relationships managers and I also work directly with my virtual assistant.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've increased our bandwidth tremendously by having our Wing assistant. They act quickly and are incredibly responsive.

How effective was the workflow between your team and theirs?

Seamless. They have a robust platform that makes communicating with our VA incredibly easy.

What did you find most impressive or unique about this company?

Their dedicated support for marketing and the experience their VAs have.

Are there any areas for improvement or something they could have done differently?

I have been very pleased with each aspect of hiring my Wing VA.

BACKGROUND

Introduce your business and what you do there.

I’m a managing partner and founding team member at Oceans, a venture capital firm. We invest in tech startups. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wing Assistant?

We needed help with data input to evaluate and assess all the startups interested in getting funding for us. 

SOLUTION

What was the scope of their involvement?

Wing Assistant provides us with data input and research services. Initially, we provided documentation and guidance and answered any questions the team might have. 

We have a form on our site that tech startup founders can submit to us, which we receive via email. Our Wing Assistant teammate reviews and inputs all that information into our CRM to ensure the data is complete. If the data isn’t complete, they research to provide the missing data. 

Additionally, Wing Assistant does research for our fund about investors and portfolio managers that might be interesting to us. 

What is the team composition?

On a day-to-day level, we work with Bipin (Social Media Specialist), our assistant. We also have a customer success teammate assigned to us. 

How did you come to work with Wing Assistant?

One of the founders of a company we’ve invested in recommended Wing Assistant because they had used them before. 

How much have you invested with them?

We’ve spent about $6,000.

What is the status of this engagement?

We started working with them around April 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Wing Assistant’s work helps increase our efficiency. Their data entry and research enable me to review our deal pipelines consistently and quickly. As a result, one of my colleagues and I have saved many hours every week. 

How did Wing Assistant perform from a project management standpoint?

The team is very efficient, delivers on time, and is always flexible and accessible about adjusting to our priorities. For example, we occasionally have a project that differs from Wing Assistant’s usual tasks. Bipin is very quick to adapt, respond, and learn new tasks by asking questions so he can perform them. 

We have continuous contact with Wing Assistant during the day over Slack. 

What did you find most impressive about them?

Bipin is highly accessible, approachable, and prompt. He lets me know when he starts his shift every morning and provides updates during the day. 

Are there any areas they could improve?

I’ve already given Wing Assistant feedback on how many points of contact there are from an account management perspective. 

Do you have any advice for potential customers?

Lay out the expectations and needs clearly. Have step-by-step guidance and documentation for what the task is. If the task is challenging, walk Wing Assistant through it to make sure the team understands it. 

BACKGROUND

Please describe your company and your position there.

I'm the CEO and Founder of Luminary Leaders - Podcast/Radio Host on multiple platforms, Co-Director for the National Veterans Chamber of Commerce

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

Multiple capacities of research, preparing spreadsheets for business development, graphic design work, outbound emails & follow-up, appointment scheduling, Client services, LinkedIn inbox management, website maintenance, and updates, email templates for outbound sales, CRM operations and much more.

SOLUTION

How did you select this agency and what were the deciding factors?

We hired Wing after a referral from a colleague and it was a quick decision to hire Wing based on their onboarding process, client care, efficiency, and ability to meet & exceed our expectations.

Describe the project in detail and walk through the stages of the project.

Multiple projects daily - from concept to implementation, execution to completion.

Describe the recruitment process in detail.

They arranged for a Zoom meeting for us to meet the Supervisor who would intake our company information & our expectations. We had a new VA within the same week of hiring Wing Assistant who matched our needs and since that time, we have enjoyed the Dashboard and ability to assign tasks effortlessly - daily and since our VA knows our brand and culture, projects are completed timely and with little direction.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Many to share, improved website design, new template emails for each client, Holiday graphics completed for the year to share on social media, LinkedIn outreach with 50+ appointments already completed for business development.

How effective was the workflow between your team and theirs?

10+ ease of workflow and outcome

What did you find most impressive or unique about this company?

Senior management is hands-on and all levels of Wing supervisors are kind, caring, and willing to help & support.

Are there any areas for improvement or something they could have done differently?

None that I can share. I love working with Wing and plan to have a long-term working relationship.

BACKGROUND

Please describe your company and your position there.

I am the VP of a company that provides advance programmatic job advertising solutions for high volume high velocity hiring needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

Our company is constantly looking for new venues of finding candidates to achieve a true omnichannel approach to recruitment. Hiring Wing Assistant has opened the door to expanding our proprietary network.

SOLUTION

How did you select this firm and what were the deciding factors?

We selected this firm based on reviews and price! They are easy to work with and very helpful along the way.

Describe the project in detail and walk through their service package.

They work through a plethora of candidates and are able to match them to a job that suits them best while ensuring top notch quality for our clients.

How many resources from the vendor's team worked with you, and what were their positions?

We have an account rep Lynn who has been a pleasure to work with as well as 4 Assistants I communicate with on a Daily basis. The team comes with ideas and feedback that are very beneficial for the success of our Company.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to optimize performance based on certain recommendations from the Wing Assistants on sourcing our candidates.

How effective was the workflow between your team and theirs?

Seamless workflow. We communicated through Discord and are able to set up meetings as well.

What did you find most impressive or unique about this company?

Wing Assistant cares about the success of our company. Very helpful and cooperative.

Are there any areas for improvement or something they could have done differently?

No - we are expaning Wing Assistants into different departments of our Company to discover how else they can help us hit our goals in 2023.

BACKGROUND

Please describe your company and your position there.

I'm the president of a biotechnology innovation company in the paint and coatings industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

We needed help with handling emails, making appointments, zoom appointments, research, and calendaring.

SOLUTION

How did you select this agency and what were the deciding factors?

we found them online. i spoke with Roland and i liked the idea of utilizing trained staff abroad in a very surgical way to take care of tasks which dont require being physically present.

Describe the project in detail and walk through the stages of the project.

1. we had one wing assistant that helped organize a large amount of research and technical data into a mind map.
2. we have a wing assistant now that performs research, calendaring, and other tasks as directed on a 20-hour/week basis.
3. another task was to cull through and organize thousands of emails and pull out all the non-business-related emails and where applicable, to cancel email blasts

Describe the recruitment process in detail.

each time we have hired Wing, which is 3 times so far, they have appointed not only a wing representative, but also a wing manager along with the employee.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to get a very large amount of data sorted and organized to be efficient for us to access. this was a very good outcome.

How effective was the workflow between your team and theirs?

there have been some fits and starts just like any employment relationship, but the Wing team has always been very generous with their support and assistance, and if something wasnt how we wanted, they were anxious and prepared to make it right.

What did you find most impressive or unique about this company?

The quality of their virtual assistants and their work has been overall impressive.

Are there any areas for improvement or something they could have done differently?

for our purposes, there could be more focus on document editing (Word, etc.) and simple document drafting, such as business cards, and email formatting.

BACKGROUND

Please describe your company and your position there.

Dispatch Goods is a reverse logistics on a mission to make packaging reuse easy and delightful. We help restaurants and direct to customer companies serve their food in reusable containers, as well as reuse the thermal bags, insulated boxes or freezer packs they send their food with. I work in the operation team. I design the processes and systems that make this closed-loop procurement possible.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

We are still early stage and have limited resources to build our tech. We needed help with data capture from the items we process every day.

SOLUTION

How did you select this firm and what were the deciding factors?

They are alumni of Skydeck and understand the needs of early stage companies, including the price sensitivity,

Describe the project in detail and walk through their service package.

The Wing is responsible for a varied array of data logging and processing tasks such as:

• logging in our inventory system data that flows through a Slack channel
• use the data from our back end to issue return labels

How many resources from the vendor's team worked with you, and what were their positions?

We have been working with a remote team of 4, including a team lead and 3 operators.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Working with the Wing has been allowing us to focus our time on strategic tasks instead of data entry. It's been saving us a lot of valuable time and giving us a lot of brainspace knowing this task was running by itself and always completed timely.

How effective was the workflow between your team and theirs?

We had video calls at the start of each new stream to make sure the team was fully briefed and had the opportunity to ask questions. The we used Slack on a day to day basis for questions and troubleshooting. It's been very smooth and efficient,.

What did you find most impressive or unique about this company?

They've are very adaptable and have a great attention to details. They always reach out in doubt to avoid any error or misunderstanding. It's been a very reliable and trustworthy service that became a fundamental part of our workflow.

Are there any areas for improvement or something they could have done differently?

The admin portal could be clearer. It's been hard to check our billing online.

BACKGROUND

Please describe your company and position.

I am the CFO of Stanios Industrial Supply

Describe what your company does in a single sentence.

Industrial Distribution 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Customer Service
• Data Entry

SOLUTION

How did you find Wing Assistant?

• Online Search
• Referral

Why did you select Wing Assistant over others?

• High ratings
• Good value for cost

How many teammates from Wing Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customer Service and Data Entry

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Organized and Consistent and Reliable 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes!

What was your primary form of communication with Wing Assistant?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Consistent and Reliable 

Are there any areas for improvement or something Wing Assistant could have done differently?

Being able to message each assistant seperately in the wing portal