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    Jackson, MI
    517.783.9383

Professional agents who power your business.

4.8
3 reviews

Ambs Call Center is a 24/7call center company providing telephone answering service and call center solutions. Our web enabled call center agents can take messages, answer customer concerns, take orders, or simply answer questions about its clients' products or services. This means our clients' customers can receive assistance, access information and, most importantly, make purchases at their convenience.

 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
1932
Show all +
Jackson, MI
headquarters
  • 338 W Franklin St
    Jackson, MI 49201
    United States
    517.783.9383
other locations
  • 3960 Broadmoor Ave SE
    Grand Rapids, MI 49512
    United States
    616.459.4300
  • 13302 Winding Oak Ct
    Tampa, FL 33612
    United States
    813.960.0412

Portfolio

Key clients: 

Cadillac, Federal Mogul, Michigan State University

AMBS Call Center

Reviews

4.8
3 reviews
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After Hours Answering Service for Flooring Business

"There’s no way we could replicate what they do for what they charge."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2012 - Ongoing
Project summary: 

AMBS provides call center services for attending to customers that call outside of business hours. They set up the entire answering process going through a set of possible questions and the required answers.

The Reviewer
 
11-50 Employees
 
Jackson, Michigan
Ted Christoff
Vice President, Christoff & Sons Floor Covering
 
Verified
The Review
Feedback summary: 

Having them on board has produced several new clients that would’ve been lost by not attending them after business hours. These jobs yield a remarkable ROI for AMBS’ services. The best thing about working with them is that their whole team knows the business and is on the same page.

BACKGROUND

Please describe your company and your position there.

I’m the VP of a full-service floor covering store for commercial and residential customers. We offer sales and installation of flooring, countertops, window treatments, area rugs, carpet cleaning, wood refinishing, and 24-hour water restoration.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AMBS Call Center?

We needed to provide immediate responses for our 24-hour water emergency customers. We didn’t want them to just leave a message and hope for a response.

What were your goals for this project?

We wanted our customers to be greeted by a live person that can take their requests and direct the call to the appropriate person depending on the issue.

SOLUTION

How did you select this vendor?

I heard about them from the Jackson County Chamber of Commerce. They offered a solution that was very affordable.

Describe the project in detail.

They set up our telephone system to forward the calls that come in after hours to their office. They walked us through a set of questions and designed a process flowchart depending on the customers’ answers to the questions. We tested the process for a month and then readjusted as needed.

What was the team composition?

We’ve interacted with their sales team, technical team, and the phone operators, all of which seem to be well-trained and on the same page.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within the first month, we were able to book jobs that we would have lost otherwise, which has more than paid for years of their monthly price.

How effective was the workflow between your team and theirs?

They’re very professional and prompt. We get a consistent service from all their members.

What did you find most impressive about this company?

The level of training for each employee is remarkable. Everyone that we speak to seems to have been briefed on our business, which is important for serving our needs. Their price is also impressive. There’s no way we could replicate what they do for what they charge. One client that calls after hours pays for an entire month of their services.

Are there any areas for improvement?

No. AMBS works exactly as promised and delivers a consistently professional service every time.

5.0
Overall Score They have great people, great pricing, and great service.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    This aspect is easy. All you need is one call and they do the rest.
  • 5.0 Cost
    Value / within estimates
    Their price is beyond fair.
  • 5.0 Quality
    Service & deliverables
    They’ve been perfect from start to finish.
  • 5.0 NPS
    Willing to refer
    I refer AMBS to anyone that needs their kind of services.

Office Call Coverage for Real Estate Agency

"Their scripts are excellent, so all callers get the same experience."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2018 - Ongoing
Project summary: 

AMBS Call Center takes messages and forwards calls during evenings, weekends, and holidays. 

The Reviewer
 
51-200 Employees
 
Jackson, Michigan
Matt Mansfield
Chief Sales Officer, ERA Reardon Realty
 
Verified
The Review
Feedback summary: 

Every caller receives a friendly, informative introduction to the company. AMBS Call Center adjusts scripts when necessary and implements feedback rapidly. The team is both personable and proactive. 

BACKGROUND

Please describe your company and your position there.

I'm the chief sales officer at ERA Reardon Realty, with eight offices serving Southern Michigan. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AMBS Call Center?

We hired them for after-hours, weekend, and holiday call coverage. 

What were your goals for this project?

We wanted our after-hours leads to be answered by a live person to boost conversions.

SOLUTION

How did you select this vendor?

AMBS Call Center is local, and its owners are active in the business community.

Describe the project in detail.

They provide call coverage for three offices from 5:30 p.m. to 8:30 a.m. They work Monday through Friday, plus weekends and holidays. They forward calls and leads to around 45 of our agents. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I love that callers get a personal greeting with our company name. It prevents frustration among people who don't want to end up in a voice mailbox. Their scripts are excellent, so all callers get the same experience. 

How effective was the workflow between your team and theirs?

It's excellent. We modify scripts and call flows as situations evolve.

What did you find most impressive about this company?

I appreciate their personal service. We can always review results, give feedback, and modify services.

Are there any areas for improvement?

No. 

5.0
Overall Score I love working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're very accessible.
  • 5.0 Cost
    Value / within estimates
    It's affordable when compared to paying staff.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would absolutely refer them!

Inbound Appointment Setting for Retail Company

"Our company has become more profitable since using them."

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Oct. 2012 - Ongoing
The Reviewer
 
201-500 Employees
 
Hyattsville, Maryland
Administration Manager, Retail Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

I never handled this in-house. My firm requires inbound services to foster a more engaging experience with our customers. We find phone communication, rather that text or email, let's our customers know we care about them.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We handle about 250 calls per day.

What challenge were you trying to address with the service provider?

Ambs Call Center is a well-known company and has the services we need to foster a more engaging experience for our customers.

SOLUTION

What was the scope of the service provider's involvement?

They process our orders and answer our calls.

Could you describe the pricing structure and how they billed you?

This is a short-term need, so we are on an hourly billing structure.

How did you come to work with this service provider?

We researched other companies online and Ambs seemed the most promising for us.

How would you assess the service provider for answering calls, customer service, and communication?

They are reliable and efficient in this regard.

How much time, in hours, does this service provider save you each month?

10 hours and $500 per week.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

No company is as great as AMBS. We love how they have saved us money. Our company has become more profitable since using them and the client experience has improved significantly.

What are the service provider's strengths?

Everything. They are perfect.

How can the service provider improve?

Nothing. I am completely satisfied.

How long has your company been working with this service provider?

We have been together since October 30th, 2012 and it is ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer