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Virtual receptionist and phone answering services

🗣️24/7 Live Agents answered exclusively in the USA
🏆Award-winning service to represent your business
📋Competitive pricing
📲Free portal to view messages, listen to calls and on-call schedule.

Ambs Call Center loves helping businesses like yours succeed. Making sure that when people call into your business, they get an immediate and friendly response is our #1 job.

  • Undisclosed
  • < $25 / hr
  • 50 - 249
  • Jackson, MI
  • Founded 1932

2 Languages that we service

  • English
  • Spanish

1 Timezone that we service

EST
Eastern Standard Time (EST)

2 Locations

  • Jackson , MI
  • Tampa , FL
Total Reviews
11
Average Referral Rating
4.9 /5
Most Common Project Size

Focus

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    Ambs Call Center Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 5.0
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Potential for Enhanced Documentation

      While clients are generally satisfied, one review suggested that more thorough daily report documentation could enhance service quality, though current logs are noted as sufficient.

    • Consistent Quality Across Team

      The training and consistency of Ambs Call Center's team are frequently praised, with clients noting that all team members are well-informed and deliver a uniform quality of service.

    • Efficient Project Management

      Ambs Call Center is commended for its efficient project management, delivering services on time and maintaining clear communication with clients throughout engagements.

    • Proactive Service Adjustments

      Ambs Call Center is lauded for its adaptability, with clients noting the company's willingness to adjust services and scripts based on feedback and changing needs.

    • Strong Client Satisfaction

      Clients consistently report high satisfaction with Ambs Call Center's services, noting successful project outcomes and positive client experiences. The company is praised for its ability to meet client needs effectively.

    • Positive Impact on Business Operations

      Engagements with Ambs Call Center have enabled clients to improve operational efficiency and focus on core business activities, leading to enhanced productivity and growth.

    Ambs Call Center Reviews

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    Call Answering Service for Digital Mktg. Agency

    • Call Center Services
    • Less than $10,000
    • Mar. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The process between the initial purchase to getting where we needed to be as an organization was frictionless."

    VP of Client Success, Managing Partner, IMPACT
    Tom DiScipio
    • Advertising & marketing
    • New Haven, Connecticut
    • 51-200 Employees
    • Online Review 
    • Verified

    Ambs Call Center provided call center services for a digital sales and marketing agency. The team is responsible for answering calls and providing transfer switchboard services.

    Call Center for a District Health Department

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “It’s great to know we have such reliability, not only for ourselves but also for the public.”

    Emergency Preparedness Coordinator, Barry-Eaton District Health Department
    Anonymous
    • Healthcare
    • Hastings, Michigan
    • Phone Interview 
    • Verified

    Ambs Call Center provides off-hour answering services for a health department that services two counties. They utilize a call log and phone tree.

    Customer Service Call Center for Heating & AC Company

    • Call Center Services
    • Less than $10,000
    • May 2017 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “AMBS Call Center helps us serve our customers as efficiently as possible.”

    President, Lammers Heating & Air Conditioning
    Todd Desy
    • Arts, entertainment & music
    • Jackson, Michigan
    • 11-50 Employees
    • Online Review 
    • Verified

    AMBS Call Center provides customer service call center solutions. They cover calls on weekends, holidays, and after 5:00 PM on weekdays. Their representatives send information to internal technicians.

    After Hours Answering Service for Flooring Business

    • Call Center Services
    • Less than $10,000
    • Mar. 2012 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "There’s no way we could replicate what they do for what they charge."

    Vice President, Christoff & Sons Floor Covering
    Ted Christoff
    • Retail
    • Jackson, Michigan
    • 11-50 Employees
    • Online Review 
    • Verified

    AMBS provides call center services for attending to customers that call outside of business hours. They set up the entire answering process going through a set of possible questions and the required answers.

    Call Center Services for Health Call Center

    • Call Center Services
    • Confidential
    • Jan. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their leadership, integrity, and forward-thinking impress us."

    Executive, TriageLogic
    Anonymous
    • Healthcare
    • Jacksonville, Florida
    • 51-200 Employees
    • Online Review 
    • Verified

    Ambs Call Center provides call center services to a health call center. The team manages frontend calls and integrates with the client's services via API.

    Call Center Services for Heating & Cooling Company

    • Call Center Services
    • Confidential
    • May 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Ambs Call Center has done an excellent job and has always been helpful when I have had any questions."

    Office Manager, Heating & Cooling Company
    Sue Brown
    • HVAC
    • Temperance, Michigan
    • 1-10 Employees
    • Online Review 
    • Verified

    Ambs Call Center has been hired by a heating and cooling company to provide call center services. The team answers the client's calls when the office is closed and relays messages to the correct person.

    Call Center Services for Automotive Company

    • Call Center Services
    • Less than $10,000
    • Jan. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "100% of our customers now talk to a human when they call into our facility for service."

    President, Jim Winter Auto Group
    Rich Walicki
    • Automotive
    • Jackson, Mississippi
    • 51-200 Employees
    • Online Review 
    • Verified

    Ambs Call Center provided after-hours call support. They provided a human point of contact to receive calls and made sure to forward them to the appropriate teammate in an emergency.

    Call Capture for Trailer Retailer

    • Call Center Services
    • Less than $10,000
    • January 2019
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were very good at following up." 

    Owner/Operator, Trailer Consignments, LLC
    Andy Hedberg
    • Utilities
    • Lansing, Michigan
    • 1-10 Employees
    • Online Review 
    • Verified

    Ambs Call Center provided answering and message-taking services. They set up an answering system using .wav audio files they were provided with.

    Office Call Coverage for Real Estate Agency

    • Call Center Services
    • Less than $10,000
    • Jan. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their scripts are excellent, so all callers get the same experience."

    Chief Sales Officer, ERA Reardon Realty
    Matt Mansfield
    • Real estate
    • Jackson, Michigan
    • 51-200 Employees
    • Online Review 
    • Verified

    AMBS Call Center takes messages and forwards calls during evenings, weekends, and holidays. 

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    11
    Overall Review Rating
    5
    Source
    Clutch
    Last Updated
    February 3, 2025
    Business Entity
    Business Entity Name Ambs Message Center, Inc.
    Source Michigan Corporations Division
    Jurisdiction of Formation Michigan
    Date of Formation December 31, 1990
    Status Active
    Last Updated October 31, 2020
    ID 800419547
    Credit Report Results
    International Credit Risk Assessment Very Low Risk
    Source Creditsafe
    Last Updated December 16, 2020
    Learn More About The Clutch Verification Process

    Locations (2)

    31 - 40

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