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Professional agents who power your business.

4.9
6 reviews
Silver
VERIFIED

Telephone Answering Service that helps your business answer when opportunity calls 24/7.

Ambs Call Center is a family owned 24/7 telephone answering service that helps your business run more efficiently and communicate better with your customers. 

Potential customers can call at any hour. But if no one’s there to pick up the phone, will you be able to take advantage of the opportunity? With a 24/7 answering service, you can rest assured that no call will go unanswered.

Our employees are your on-demand receptionists, just as though they were sitting right in your office. That way you can focus on growing your business while we take care of answering your phones.

Telephone Answering Service that helps your business answer when opportunity calls 24/7.

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Undisclosed
 
Undisclosed
 
50 - 249
 Founded
1932
Show all +
Jackson, MI
headquarters
  • 338 W Franklin St
    Jackson, MI 49201
    United States
    517.783.9383
other locations
  • 3960 Broadmoor Ave SE
    Grand Rapids, MI 49512
    United States
    616.459.4300
  • 13302 Winding Oak Ct
    Tampa, FL 33612
    United States
    813.960.0412

Portfolio

Key clients: 
  • Cadillac
  • Federal Mogul
  • Michigan State University
  • Henry Ford Health System

AMBS Call Center

Reviews

4.9
6 reviews
Sort by

Call Center for a District Health Department

“It’s great to know we have such reliability, not only for ourselves but also for the public.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2017 - Ongoing
Project summary: 

Ambs Call Center provides off-hour answering services for a health department that services two counties. They utilize a call log and phone tree.

The Reviewer
 
Hastings, Michigan
Emergency Preparedness Coordinator, Barry-Eaton District Health Department
 
Verified
The Review
Feedback summary: 

Their reliable services and availability have broadened the public’s confidence in their local health department. The team is proactive and easily accessible.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the emergency preparedness coordinator in the Barry-Eaton District Health Department, a public health service that serves two counties in Michigan. We provide a wide variety of services, from restaurant food safety inspections to the Women, Infants, and Children (WIC) nutrition program. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ambs Call Center?

We needed a way for the public to contact us on weekdays between 5 PM–8 AM, weekends, and holidays.

SOLUTION

What was the scope of their involvement?

Ambs Call Center is our after-hours answering service. When someone calls us on weekday evenings, weekends, and holidays, they’re automatically redirected to Ambs Call Center’s line. The Ambs Call Center representative records the caller’s information and a brief message in the call log. The rep asks different questions, depending on the issue; for instance, if someone is calling about a bat in their home, the rep asks if anyone was bitten. If necessary, the rep follows our phone tree to reach one of our health department representatives.

What is the team composition?

We don’t have a main point of contact. We generally call and speak to whoever is available. The entire team is very reliable and knowledgeable.

How did you come to work with Ambs Call Center?

I’ve only been with the Barry-Eaton District Health Department for a year, so I’m not sure how the partnership came about.  

How much have you invested with them?

We’ve spent somewhere in the range of $10,000–$50,000.

What is the status of this engagement?

My company began working with Ambs Call Center in 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The public is more secure in their ability to reach us at all hours, which has fostered greater trust in the health department.

How did Ambs Call Center perform from a project management standpoint?

A receptionist from my team does a routine call on the first Monday of every month to ensure that the line is still active. We primarily communicate with them via email. My team lets them know when we will be closed for holidays; if we forget, Ambs Call Center is good about following up and asking whether we’re observing an upcoming holiday, and if they should plan to have their line available that day.

What did you find most impressive about them?

Ambs Call Center’s reliability is impressive. We can always call them, and someone picks up within one or two rings. It’s great to know we have such reliability, not only for ourselves but also for the public.

Are there any areas they could improve?

Everything has been great. It would be helpful to get more thorough documentation in the daily reports that they provide to us. However, if we ever have questions, we can call Ambs Call Center and get the information that we need, since they keep great call logs.

Any advice for potential customers?

They have a lot of capabilities and can accommodate companies of different sizes. You should determine ahead of time what you need from Ambs Call Center and who within your company will communicate with them. Establish a phone tree right away.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Service Call Center for Heating & AC Company

“AMBS Call Center helps us serve our customers as efficiently as possible.”

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2017 - Ongoing
Project summary: 

AMBS Call Center provides customer service call center solutions. They cover calls on weekends, holidays, and after 5:00 PM on weekdays. Their representatives send information to internal technicians.

The Reviewer
 
11-50 Employees
 
Jackson, Michigan
Todd Desy
President, Lammers Heating & Air Conditioning
 
Verified
The Review
Feedback summary: 

Their solutions have improved customer service. AMBS Call Center makes communication between teams seamless. They are timely in their delivery of information.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the president of Lammers Heating & Air Conditioning, Inc., a full-service mechanical contractor. We provide 24-hour residential and commercial service, repairing and replacing all levels of heating and cooling equipment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AMBS Call Center?

Since we offer 24-hour services, a reliable call center is an important asset to us. We hired AMBS Call Center to provide real-time customer service.

What were your goals for this project?

We wanted to better serve our customers with a live answering service, rather than a pre-recorded message.

SOLUTION

How did you select this vendor?

We looked at local providers and narrowed our choice down to AMBS Call Center; we felt they were best-equipped to handle our needs.

Describe the project in detail.

AMBS Call Center handles all of our incoming calls on weekends, holidays, and after 5:00 PM on weekdays. They provide customer service.

What was the team composition?

I’ve engaged with AMBS Call Center’s representatives.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

AMBS Call Center helps us serve our customers as efficiently as possible.

How effective was the workflow between your team and theirs?

Their representatives quickly send call information to our service technicians, and they ensure that our techs receive the information.

What did you find most impressive about this company?

AMBS Call Center efficiently sends information to our service technicians and reporting to me. Their representatives are easy to work with. We’ve never received negative customer feedback regarding AMBS Call Center.

Are there any areas for improvement?

At this point, I don’t.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

After Hours Answering Service for Flooring Business

"There’s no way we could replicate what they do for what they charge."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2012 - Ongoing
Project summary: 

AMBS provides call center services for attending to customers that call outside of business hours. They set up the entire answering process going through a set of possible questions and the required answers.

The Reviewer
 
11-50 Employees
 
Jackson, Michigan
Ted Christoff
Vice President, Christoff & Sons Floor Covering
 
Verified
The Review
Feedback summary: 

Having them on board has produced several new clients that would’ve been lost by not attending them after business hours. These jobs yield a remarkable ROI for AMBS’ services. The best thing about working with them is that their whole team knows the business and is on the same page.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the VP of a full-service floor covering store for commercial and residential customers. We offer sales and installation of flooring, countertops, window treatments, area rugs, carpet cleaning, wood refinishing, and 24-hour water restoration.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AMBS Call Center?

We needed to provide immediate responses for our 24-hour water emergency customers. We didn’t want them to just leave a message and hope for a response.

What were your goals for this project?

We wanted our customers to be greeted by a live person that can take their requests and direct the call to the appropriate person depending on the issue.

SOLUTION

How did you select this vendor?

I heard about them from the Jackson County Chamber of Commerce. They offered a solution that was very affordable.

Describe the project in detail.

They set up our telephone system to forward the calls that come in after hours to their office. They walked us through a set of questions and designed a process flowchart depending on the customers’ answers to the questions. We tested the process for a month and then readjusted as needed.

What was the team composition?

We’ve interacted with their sales team, technical team, and the phone operators, all of which seem to be well-trained and on the same page.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within the first month, we were able to book jobs that we would have lost otherwise, which has more than paid for years of their monthly price.

How effective was the workflow between your team and theirs?

They’re very professional and prompt. We get a consistent service from all their members.

What did you find most impressive about this company?

The level of training for each employee is remarkable. Everyone that we speak to seems to have been briefed on our business, which is important for serving our needs. Their price is also impressive. There’s no way we could replicate what they do for what they charge. One client that calls after hours pays for an entire month of their services.

Are there any areas for improvement?

No. AMBS works exactly as promised and delivers a consistently professional service every time.

5.0
Overall Score They have great people, great pricing, and great service.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    This aspect is easy. All you need is one call and they do the rest.
  • 5.0 Cost
    Value / within estimates
    Their price is beyond fair.
  • 5.0 Quality
    Service & deliverables
    They’ve been perfect from start to finish.
  • 5.0 NPS
    Willing to refer
    I refer AMBS to anyone that needs their kind of services.

Call Capture for Trailer Retailer

"They were very good at following up." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2019
Project summary: 

Ambs Call Center provided answering and message-taking services. They set up an answering system using .wav audio files they were provided with.

The Reviewer
 
1-10 Employees
 
Lansing, Michigan
Andy Hedberg
Owner/Operator, Trailer Consignments, LLC
 
Verified
The Review
Feedback summary: 

Callers are now able to leave messages at any time of day thanks to AMbs Call Center’s services. They excelled at proactive communication and instituted a smooth collaboration.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner/operator of Trailer Consignments LLC, a trailer sales and rental business in Lansing, Michigan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ambs Call Center?

We needed auto-attendant call capture with call routing and voicemail options.

What were your goals for this project?

We wanted to give our clients options to communicate with us, get information, and leave a message.

SOLUTION

How did you select this vendor?

I’ve worked with AMBS with my other businesses. It was an easy choice.

Describe the project in detail.

The project involved providing Ambs with professionally produced auto-attendant messages as Wave (.wav) files from The Production Department, one of my other companies. The process was quite simple.

What was the team composition?

We worked with a single representative from Ambs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Again, the process was very simple

How effective was the workflow between your team and theirs?

It was a very effective system. I never missed a call, and callers were able to leave messages 24/7.

What did you find most impressive about this company?

They were very good at following up.

Are there any areas for improvement?

None.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Very affordable.
  • 5.0 Quality
    Service & deliverables
    There were no failures.
  • 5.0 NPS
    Willing to refer

Office Call Coverage for Real Estate Agency

"Their scripts are excellent, so all callers get the same experience."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2018 - Ongoing
Project summary: 

AMBS Call Center takes messages and forwards calls during evenings, weekends, and holidays. 

The Reviewer
 
51-200 Employees
 
Jackson, Michigan
Matt Mansfield
Chief Sales Officer, ERA Reardon Realty
 
Verified
The Review
Feedback summary: 

Every caller receives a friendly, informative introduction to the company. AMBS Call Center adjusts scripts when necessary and implements feedback rapidly. The team is both personable and proactive. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the chief sales officer at ERA Reardon Realty, with eight offices serving Southern Michigan. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AMBS Call Center?

We hired them for after-hours, weekend, and holiday call coverage. 

What were your goals for this project?

We wanted our after-hours leads to be answered by a live person to boost conversions.

SOLUTION

How did you select this vendor?

AMBS Call Center is local, and its owners are active in the business community.

Describe the project in detail.

They provide call coverage for three offices from 5:30 p.m. to 8:30 a.m. They work Monday through Friday, plus weekends and holidays. They forward calls and leads to around 45 of our agents. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I love that callers get a personal greeting with our company name. It prevents frustration among people who don't want to end up in a voice mailbox. Their scripts are excellent, so all callers get the same experience. 

How effective was the workflow between your team and theirs?

It's excellent. We modify scripts and call flows as situations evolve.

What did you find most impressive about this company?

I appreciate their personal service. We can always review results, give feedback, and modify services.

Are there any areas for improvement?

No. 

5.0
Overall Score I love working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're very accessible.
  • 5.0 Cost
    Value / within estimates
    It's affordable when compared to paying staff.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would absolutely refer them!

Inbound Appointment Setting for Retail Company

"Our company has become more profitable since using them."

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Oct. 2012 - Ongoing
The Reviewer
 
201-500 Employees
 
Hyattsville, Maryland
Administration Manager, Retail Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

I never handled this in-house. My firm requires inbound services to foster a more engaging experience with our customers. We find phone communication, rather that text or email, let's our customers know we care about them.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We handle about 250 calls per day.

What challenge were you trying to address with the service provider?

Ambs Call Center is a well-known company and has the services we need to foster a more engaging experience for our customers.

SOLUTION

What was the scope of the service provider's involvement?

They process our orders and answer our calls.

Could you describe the pricing structure and how they billed you?

This is a short-term need, so we are on an hourly billing structure.

How did you come to work with this service provider?

We researched other companies online and Ambs seemed the most promising for us.

How would you assess the service provider for answering calls, customer service, and communication?

They are reliable and efficient in this regard.

How much time, in hours, does this service provider save you each month?

10 hours and $500 per week.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

No company is as great as AMBS. We love how they have saved us money. Our company has become more profitable since using them and the client experience has improved significantly.

What are the service provider's strengths?

Everything. They are perfect.

How can the service provider improve?

Nothing. I am completely satisfied.

How long has your company been working with this service provider?

We have been together since October 30th, 2012 and it is ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Silver
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Michigan
ID
800419547
Date of Formation
Jan 1, 2016
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Source
Experian
Full Business Credit Report
Last Updated
Jul 23, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
6
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
June 17, 2019