What evidence can you share that demonstrates the impact of the engagement?
I've probably seen a return over 10 times what I invested. I'm able to save not only on the cost of personnel, but I'm also saving time. Uassist.ME essentially saves me about 8 hours a day, and I’m now able to focus on other dollar producing activities that help my business grow.
The virtual assistant is very personable and outgoing. My clients enjoyed talking to them on the phone. There’s no language barrier, to the point where my clients don't know that they’re based out of the country. Clients are under the impression that they’re local, which is a plus for me. It's been a great experience to date.
How did Uassist.ME perform from a project management standpoint?
Uassist.ME organizes my business better than I could on my own. We communicate through Skype and phone calls, and they send me a daily update. They’re very responsive. I actually flew to meet them in person before we started working together. I take my business seriously, and I wanted to actually meet the person who would be assisting me.
What did you find most impressive about them?
Their attention to detail is amazing. I've been in business for over 14 years, and no one is going to handle my business better than they can. I can actually go on vacation knowing that my business is taken care of. That peace of mind is priceless. I don't have any regrets.
Are there any areas they could improve?
They could improve by taking on more languages. That’s nothing negative, just some constructive criticism. They could take it to the next level if they could speak in more than just Spanish and English.
Do you have any advice for potential customers?
It's cheaper to hire a virtual assistant, and they’ll do the job better than hiring a person that sits in your office. No one else could give my business their all like the virtual assistant. Uassist.ME has everything figured out. If there's a problem, they have a solution.