Uassist.ME is a leading nearshore outsourcing partner specializing in bilingual virtual assistance and business process outsourcing (BPO) solutions for small to medium-sized businesses. Headquartered in Miami, FL, with operations in San Salvador, El Salvador, we offer scalable, cost-effective services tailored to help U.S. and global clients thrive.
Our mission goes beyond outsourcing — we foster true partnerships. We align our success with yours, delivering measurable impact through custom solutions, unparalleled onboarding, and a collaborative, data-driven approach. Our experienced, English-Spanish bilingual associates excel in customer service, sales, back-office support, digital marketing, bookkeeping, tech support, and more.
With over 15 years of experience and more than 300 clients served, Uassist.ME is proud to be recognized for our commitment to transparency, team well-being, and continuous improvement. Our low attrition rate, cultural affinity with North America, and strategic location enable seamless communication and real-time collaboration.
Whether you're looking to optimize operational efficiency, expand without heavy overhead, or elevate your customer experience — Uassist.ME is your flexible, dependable, and results-oriented partner.
Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Miami Beach, FL
Year founded
Founded 2009
Languages
Timezones
2 Languages that we service
English
Spanish
1 Timezone that we service
MST
Mountain Standard Time (MST)
1 Locations
Miami Beach , FL
No have been added yet...
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.4
/5
What Clients Have Said
Uassist.ME offers competitive pricing, with costs ranging from $300 to $8,000 monthly, depending on the project scope and team size. Clients report good value for cost, with many noting significant improvements in efficiency and productivity.
Uassist.ME's customer service has been highly regarded, with clients noting their professionalism and ability to handle customer interactions effectively. The team is described as personable and capable, often exceeding expectations in customer-facing roles.
Challenges with Language and Training
Some clients noted issues with language barriers and the need for additional training for certain roles. While the team is generally effective, there is room for improvement in ensuring all team members meet the specific language and skill requirements.
Proactive and Reliable Team Members
The team members at Uassist.ME are often described as proactive, reliable, and quick learners. Their ability to take initiative and provide valuable insights has been instrumental in driving project success and client satisfaction.
Effective Project Management and Communication
Uassist.ME is praised for its strong project management skills, timely deliveries, and clear communication. Clients appreciate their proactive approach and responsiveness, with many noting seamless integration into their teams. This has helped streamline operations and improve efficiency.
Tailored Solutions and Flexibility
Clients appreciate Uassist.ME's ability to provide customized solutions that fit their specific needs. The company's flexibility in adapting to different business models and requirements has been a key factor in successful partnerships.
Positive Feedback on Cultural Fit and Values
The cultural fit and alignment of values between Uassist.ME and their clients are frequently highlighted as strengths. This alignment has facilitated smoother collaborations and stronger working relationships.
Customer Service for Craft Spirits E-Commerce Business
Business Consulting
Confidential
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
3.5
Willing to Refer
4.5
"The efficiency and competency of the employees are great."
Mar 9, 2020
Co-Founder, Mash&Grape
Urvi Arora
Verified
Other industries
New York City, New York
1-10 Employees
Online Review
Verified
Uassist.ME supplies virtual assistants (VAs) who provide ongoing customer service and data entry support for a spirits marketplace.
Having Uassist.ME's VAs take on customer service roles has allowed the internal team to focus on other parts of the business. The VAs are efficient, competent, and a tremendous help.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the Co-Founder of mashandgrape.com for which you use VA services of Uassist.me
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Uassist.ME?
customer service support, data entry
What were your goals for this project?
ongoing customer service
SOLUTION
How did you select this vendor?
was part of founder's network which gave me access to Uassist.me
Describe the project in detail.
my VA does most of our customer support
What was the team composition?
4
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Uassist.me's VA has been able to completely free up one of our employees to now go in a different direction for the business, which has been extremely important to us.
How effective was the workflow between your team and theirs?
extremely. the VA is in a tremendous help to us.
What did you find most impressive about this company?
The efficiency and competency of the employees are great.
Are there any areas for improvement?
not really!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
4.5
NPS
Virtual Administrative Services for Agency
$10,000 to $49,999
Feb. 2018 - July 2019
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Being able to train my VA to work on several dozen online platforms was impressive."
The virtual assistant at Uassist.ME helped the client expand their business. The VA was a fast learner who was able to operate on all of the client's platforms.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
For what projects/services did your company hire Uassist.ME?
Virtual Admin services
What were your goals for this project?
Ongoing Virtual Admin services
SOLUTION
How did you select this vendor?
Through Forbes Coaches Council Intranet Concierge
Describe the project in detail.
Ongoing Virtual Admin services
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Working w/ my VA was great & helped push my businesses + clients forward.
How effective was the workflow between your team and theirs?
Daily, ongoing via Skype, email, phone.
What did you find most impressive about this company?
Being able to train my VA to work on several dozen online platforms was impressive.
Are there any areas for improvement?
I always prioritize quality over speed, this might be an area of improvement.
RATINGS
5.0
Quality
5.0
Service & Deliverables
" "
Schedule
5.0
On time / deadlines
" "
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service for Business Consultants
Business Consulting
Less than $10,000
Mar. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"They have great communication, IT support, location and language skills."
Jul 23, 2019
CEO, Business Consulting Firm
Anonymous
Verified
Advertising & marketing
Orlando, Florida
1-10 Employees
Online Review
Verified
Uassist.ME handles onboarding and customer service for an entrepreneurship consulting company. They field questions over phone, email, and through the website.
The service Uassist.ME provides has cut workloads dramatically and presents a professional face for the business. Their team communicates effectively and satisfies all requests.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a consulting and holding company specializing in online offerings. Our goal is to work with entrepreneurs around the world building and growing their brands. We are proud to offer creative and unique financing. Let’s build your business today! - CEO
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Uassist.ME?
Manage all account onboarding and customer service.
What were your goals for this project?
Reduce my daily tasks to less than an hour.
SOLUTION
How did you select this vendor?
I liked the website, and when I called the sales associate was great.
Describe the project in detail.
Manage all account onboarding, email, phone, and customer service.
What was the team composition?
I was the main point of contact before.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
My personal workload is less than 1/5th of what it was.
How effective was the workflow between your team and theirs?
Great
What did you find most impressive about this company?
They have great communication, IT support, location and language skills.
Are there any areas for improvement?
Project manager dashboard would be great.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 31-33 of
33 Reviews
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