Uassist.ME

BACKGROUND

Please describe your company and your position there.

I am at an attorney managing a law firm with thousands of clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uassist.ME?

I was looking for a virtual assistant to help manage emails, calendar, communication with vendors, travel arrangements, and miscellaneous research projects.

What were your goals for this project?

I wanted a virtual assistant to run my calendar, check some emails, make travel arrangements, kind of miscellaneous research, and other common virtual assistant tasks. I also hired you assist me on a separate project to develop a website which was an utter failure. Even after waiting over three months.

SOLUTION

How did you select this vendor?

I had worked with a virtual assistant for about 14 months with another company who was outstanding. She took a job with one of her other customers as a full-time employee, so I need to find someone else. I read about you assist me and thought I would give them a try since they were one of the cheaper companies out there. But now I know why they're so cheap. They hire lower quality candidates.

Describe the project and the services they provided in detail.

I agree with a lot of the more recent reviews that this is substandard virtual assistant company to be avoided, especially given the wide range of other truly professional companies that are out there. I hired them work as both a virtual assistant and help developing a new website. They talk a big game about their capabilities and are very courteous on the phone, however, when you look at their work product it is substandard.

There were grammatical and spelling mistakes every third sentence of the content they drafted for me. I even gave them spelling and grammar lessons on keywords they were repeatedly misspelling, and they continued to do so. I had them replace my original virtual assist him with a new one who turned out to be worse than the first. I also paid for 40 hours a week but only received about 20 to 25 hours of actual work.

I asked them to credit the unused hours they refused to do so. That was the straw that broke the camel's back. They also claim that all of their virtual assistance and web designers work at an office space. This is false. I routinely spoke with people who were working from home where dogs were barking and babies were crying in the background.

When I made a comment about where they were working I always got the same response: They were either having computer and network problems or their Internet was down again. I wish someone had warned me about this company so I didn't waste my time and money. I would be happy to give more examples and even show you their work product in order to help you avoid working with this company. 

What was the team composition?

I had a single virtual assistant who I had to terminate and later found the replacement just as incompetent.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The slow speed at which they performed their work prevented me from getting my website up and moving even after three months of payments. Part of his problem was that you assist me was only delivering on about half of the hours that I was paying for. That is way infuriated me the most. They claimed they needed more time to warrant even using the hours that I have paid for.

How was project management arranged and how effective was it?

Keep an eye out for this problem with it was just me. They put their best people as their sales agents. Evidently if you do well as an assistant they promote you to a sales rep but of course that means they bring in someone new who is not as good. The same goes for the project managers. They talk a big game and give the impression They know what they're doing, but then you see the work product from the actual virtual employee and it doesn't meet the grade.

What did you find most impressive about this company?

The best thing I can say about this company is that they always agreed with me when I described a particular problem Their work product and that it was their fault.

For example when I said I thought I was doing a good job providing details regarding the scope and deadline of a project but that things weren't being met on either end, the project managers agreed with me. In the end, it turned out they were just placating me so that I would continue paying them. Their promises that things would improve never came to fruition.

Are there any areas for improvement?

They need to run all of their workers through more English spelling and grammar classes. For company trying to service and English speaking audience I'm shocked that they can't even get the basics correct.

Company Responses

The vendor responded on June 5, 2020.

We’re sorry you did not have a positive experience with our company, but your feedback is valuable and will be considered for our continuous improvement. In our opinion, when you hired us for administrative duties, the main roadblock we found was that our candidates were not a match personality-wise for you. 

Months later, when you came back with the web development project, we did not get any major complaints until the last payment from your subscription went through. You requested a refund for the last payment (January) and wanted to extend the duration of the plan paid in December until February. Per our terms, we don’t roll over minutes, and, at this point, we were already outside the cancellation policy for January and much more so for any adjustment to December. 

We’d like to point out that the capacity of the VA was not questioned. Instead, we were told the reason you wanted to get a refund was because you had been absent and had not delegated much work. Considering the situation, we made an exception for you and proposed to extend the last payment for 2 months. During this time, our VA continued working and receiving tasks from you until we were notified you placed a charge-back. We disputed it and it was settled in our favor as we had proof we delivered according to our terms and conditions. 

Thanks for the opportunity to work with you, we wish you the best in your future endeavors.

BACKGROUND

Please describe your company and your position there.

I'm the founder of a Toronto-based design and construction firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uassist.ME?

As my personal assistant

What were your goals for this project?

we needed someone with excellent assistant skills, communication and organizational skills to be able to manage calendars, research, purchases and any other projects that I needed help with

SOLUTION

How did you select this vendor?

We searched online

Describe the project in detail.

I had an interview with different candidates to choose the best fit for me

What was the team composition?

there were a few people involved, the quality manager and sales representative as well as Josselyne's direct supervisor

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Josselyne has definitely help take some things off my plate that I could no longer manage, we consider her part of the team and she has also helped other members in the company with various projects

How effective was the workflow between your team and theirs?

It was very effective, they are very responsive and communicate with me very clearly

What did you find most impressive about this company?

Almost all of the assistants we've worked with at Uassist.ME are professionals. they never dissapoint

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

We offer outsourced digital marketing services to companies who either lack a marketing department and want a long-term engagement or are looking to hire specialists for one off projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uassist.ME?

We wanted to use a real person, rather than a bot, for our LinkedIn offering.

What were your goals for this project?

Our assistant grows individual networks on a monthly basis according to specified target demographics and she also handles direct messaging campaigns when such an offering/script is designed to send out.

SOLUTION

How did you select this vendor?

Referral from a long-time partner/client who also utilizes this service, but for other business needs.

Describe the scope of their work in detail.

Every day our assistant cycles through profiles, searching and sending pre-written connection invitations in order to grow the user's network with targeted individuals. She also send follow-up messaging upon connections being made in order to nurture the connection and later on, should such an initiative be designed and request, she sends direct message campaigns retrospectively to those built connections. Our assistant has weekly and monthly targets that she tracks and achieves, and the scoreboard is shared with me virtually.

What was the team composition?

I directly manage my assistant. No others are involved.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After over a year and a half, we are still pleasantly engaged with our same assistant. Clients have seen no slowing in success, and therefore never questioned the shift in approach. Everyone is pleased with the results.

How effective was the workflow between your team and theirs?

I believe I hired the right assistant from those candidates I was presented with. As such, the on boarding process and workflow has always been smooth.

What did you find most impressive about this company?

My assistant had all of the skills necessary for success as well as the ability and desire to learn on the job in order to improve her efficiency and methods. What I appreciate most is my assistant's proactiveness in communicating with me, whether it's about gathering essential information for pending clients or its about day to day technical issues.

Are there any areas for improvement?

At times, I have to stay on top of the billing department in order to get credited back for time that my Assistant takes off. I've never had issues with my assistant directly though.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a multifaceted engineering firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uassist.ME?

I hired Uassist.ME because, as a small business entrepreneur, I was struggling to focus on other important tasks and handle administrative tasks. Because of this, I hired them as a virtual assistant.

SOLUTION

What was the scope of their involvement?

Uassist.ME provides a virtual assistant for my business. She handles the bookkeeping, makes appointments, manages travel arrangements, sets up basic report templates for me to fill out. One part of my business requires me to do forensic investigations, so the virtual assistant reaches out to insurance companies, sets up the appointment, manages my calendar, and arranges the flights, hotels, and rental cars. 

What is the team composition?

They dedicate one teammate to our engagement. 

How did you come to work with Uassist.ME?

I looked for virtual assistants online and Uassist.ME’s prices were competitive. Their quality turned out to be great too, so we continue to work with them. 

How much have you invested with them?

We’ve spent between $10,000–$25,000 on their services, so far. 

What is the status of this engagement?

We’ve been working together since April 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The greatest benefit of working with Uassist.ME has definitely been the amount of time it’s saved me. My productivity has increased by over 40%, which means so has my revenue. It has been a great decision to work with Uassist.ME and they’ve done wonders for my business. 

How did Uassist.ME perform from a project management standpoint?

They’re very responsive. We choose to use Skype to communicate, and the virtual assistant is always available. I can also reach them through the phone—they set up a dedicated phone line for when my company calls. They also get back to me within a few hours over email, which is pretty good. 

What did you find most impressive about them?

The communication between our teams is the best part of working with Uassist.ME. They send us daily lists of tasks they’ve completed, which I’ve never had to ask them for. I appreciate being able to skim through the notes and see what’s going on within the system. Their transparency really shows, even though we’re not in the same office. I’m always able to double-check what they’re working on and see what I need to. 

Are there any areas they could improve?

Nothing comes to mind—I’m satisfied with the service. 

Do you have any advice for potential customers?

I suggest starting off with a small plan. We began with two hours a day, increased to four hours, and now the virtual assistant works with me full-time because we’re more comfortable. Doing this allows both sides to develop a relationship and it’s an efficient way to get to know each other. 

BACKGROUND

Please describe your company and your position there.

I am the VP of a large medical device distributor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uassist.ME?

We hired Uassist.ME to help with our follow up courtesy phone calls to all of our clients.

What were your goals for this project?

My goals for this project was so to make sure every client who received a device, also received a courtesy phone call. That volume is at about 1700 calls per month.

SOLUTION

How did you select this vendor?

Uassist.Me came highly recommended from a business associate.

Describe the project in detail.

I give my wonderful Uassist.Me assistant a script to read from and a spreadsheet of all of the contacts she is to call. She always does a thorough job and updates me of her progress at the end of every day.

What was the team composition?

I just have one Uassist.Me staff member working with me.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Working with this company allowed me to reduce my overhead costs. They provide a dependable service accomplishing what I need done every day.

How effective was the workflow between your team and theirs?

The workflow has been fantastic. We communicate daily and have never had a problem.

What did you find most impressive about this company?

I find the daily progress reports to be impressive.

Are there any areas for improvement?

I can't think of anything that could improve my service.

BACKGROUND

Introduce your business and what you do there. 

I’m the president of Servant Realty Team, part of Pearson Smith Realty. We’re a real estate company that services Virginia, Maryland, and Washington D.C.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uassist.ME? 

I wanted to implement a virtual assistant to open up more time in my day.

SOLUTION

What was the scope of their involvement? 

Uassist.ME provides me with a virtual assistant to help facilitate incoming calls. They trained the assistant to handle my day-to-day operations. The assistant speaks to my current and prospective clients, which frees up time from my schedule. 

What is the team composition?

My main point of contact is Jackie (Customer Relationship Manager, Uassist.ME).

How did you come to work with Uassist.ME? 

I found them after researching about 10–15 companies. They stood out from the others because they’re upfront on how they bill based on hours. However, they let me know we could break it up in different types of plans if I didn't need as many hours. That à la carte menu lets them provide services based on what I need. It's custom-tailored to me and not generic or one-size-fits-all. 

How much have you invested with them?

I've invested over $35,000.

What is the status of this engagement?

We started working together in early 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I've probably seen a return over 10 times what I invested. I'm able to save not only on the cost of personnel, but I'm also saving time. Uassist.ME essentially saves me about 8 hours a day, and I’m now able to focus on other dollar producing activities that help my business grow.

The virtual assistant is very personable and outgoing. My clients enjoyed talking to them on the phone. There’s no language barrier, to the point where my clients don't know that they’re based out of the country. Clients are under the impression that they’re local, which is a plus for me. It's been a great experience to date.

How did Uassist.ME perform from a project management standpoint? 

Uassist.ME organizes my business better than I could on my own. We communicate through Skype and phone calls, and they send me a daily update. They’re very responsive. I actually flew to meet them in person before we started working together. I take my business seriously, and I wanted to actually meet the person who would be assisting me. 

What did you find most impressive about them? 

Their attention to detail is amazing. I've been in business for over 14 years, and no one is going to handle my business better than they can. I can actually go on vacation knowing that my business is taken care of. That peace of mind is priceless. I don't have any regrets. 

Are there any areas they could improve? 

They could improve by taking on more languages. That’s nothing negative, just some constructive criticism. They could take it to the next level if they could speak in more than just Spanish and English. 

Do you have any advice for potential customers? 

It's cheaper to hire a virtual assistant, and they’ll do the job better than hiring a person that sits in your office. No one else could give my business their all like the virtual assistant. Uassist.ME has everything figured out. If there's a problem, they have a solution.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of Orlando City Corporate Housing. It is a corporate and rental property management firm. We rent furnished, all-inclusive housing for insurance companies, dislocated families who are looking to move to Orlando, and employees who are relocating here for a special project or job. We provide a home away from home where people can stay temporarily or as they transition to their permanent home.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uassist.ME?

As a remote partner, we rely on Uassist.ME to perform administrative tasks and a range of marketing services.

SOLUTION

What was the scope of their involvement?

I work with a team of three Uassist.ME employees. One is responsible for administrative duties, along with some occasional sales. She accepts phone calls and handles the entire reservation and booking process. She works with clients or leads and provides them with all of the necessary information, closes the deal, and coordinates the reservation paperwork to place them in a home. Two other staff members organize the company’s marketing efforts, which include SEO, SEM, social media management, and content creation.

What is the team composition?

The three Uassist.ME employees have supervisors, but I only interact with them when necessary.

How did you come to work with Uassist.ME?

I searched for remote firms all around the world, but I decided on Uassist.ME because they had the most reasonable pricing structure and the best English skills. Because each of the employees would communicate extensively over the phone, their English needed to be immaculate.

What is the status of this engagement?

Our engagement began in April 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Having Uassist.ME take the lead on these tasks has allowed me to grow the business with new leads and new sales. They do so well in their roles that I don’t have to worry about that side of the business anymore. I could not be where I am today if it had not been for them. I’m very thankful for them.

How did Uassist.ME perform from a project management standpoint?

I rarely have to reach out to my team’s supervisors because the people that work for me have been so self-motivated and easy to work with. They follow instructions so well that I haven’t had to communicate very often outside of them. We have a lot of open communication, and we use Trello to track their workload.

What did you find most impressive about them?

The team is educated and very capable in both English and Spanish. The quality of the work that their talent delivers is superior.

Are there any areas they could improve?

Once I brought on the marketing employees, I had to request a more comprehensive onboarding process so that I could truly understand the technical elements of their roles. I requested that session after I had some early confusion, and they immediately helped me understand all of their tasks.

Do you have any advice for potential customers?

I’ve given each of my employees a title because I want them to feel empowered as though they are members of my team. It’s important to treat all employees, even remote ones, like people that you hired yourself.

BACKGROUND

Please describe your company and position.

I am the CEO of Real Mori LLC

Describe what your company does in a single sentence.

We invest in Real Estate.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UAM to accomplish?

• Sales

SOLUTION

How did you find UAM?

Online Search

Why did you select UAM over others?

Pricing fit our budget

How many teammates from UAM were assigned to this project?

1 Employee

What was the scope of their involvement?

Call a list of leads.

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

They were supposed to capture leads.

How did UAM address the challenges that arose?

They didn't. We killed the project before starting and they refuse to give us a refund.

What was your primary form of communication with UAM?

Virtual Meeting

What did you find most impressive or unique about this company?

Their capacity to ghost clients and run away from commitments was impressive.

Are there any areas for improvement or something UAM could have done differently?

Yes. Respect their commitments and refund their clients as their T&C say.

Company Responses

The service provider responded on September 23, 2025.

We’re disappointed this review didn’t reflect a positive experience. The Real Mori LLC project couldn’t proceed as their requirements fell outside our expertise, particularly in areas where we couldn’t deliver top-quality service. Recognizing this, we promptly issued a full refund on August 13, 2024, the same day this review was posted, though we received no response to our outreach. Our 31 other Clutch reviews highlight our success in lead generation and support, and this experience has strengthened our focus on aligning projects with our capabilities. We’d have welcomed a direct discussion to resolve this! Please check our profile for our strong track record, cost savings, and satisfied clients. This remains an exception. Have questions? We’re here to ensure your next experience with us is a success.

BACKGROUND

Briefly describe what your company does and your role there. 

sales manager and business development

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

We need satisfied from our customers and stay on the top

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

We Make a Deal to marketing our services and makeovers for our customers to make great sales

How many people does your company work with?

11-20

How did you find this provider?

A directory of outsourcing companies

Why did you choose to work with them?

• High ratings or positive reviews
• Pricing fits our budget
• Good value for cost
• Company values aligned

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

Customer satisfied is the main important thing

How does your team communicate with this service provider?

• Phone calls
• In-Person Meetings
• Project Management platform

What did you find most impressive or unique about this company?

They are professional, and they provide high-quality services.

BACKGROUND

Please describe your company and your position there.

We are a digital marketing agency that has helped over 400 clients grow using our digital marketing and engineering prowess.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uassist.ME, and what were your goals??

We needed a team to handle all the emails we get for billing and to update customer information as it changed.

SOLUTION

How did you select this vendor and what were the deciding factors?

Uassist has helped us often over the years handling billing, HR, hiring and support work.

Describe the project in detail and walk through their service package, including any calling tools used.

They always made sure I received prompt responses and have been leading our billing decision for 2 years now.

Who did you work with and what was the feedback process like?

Every manager at Uassist was helpful and they consistently made me feel heard.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We have been able to keep 24hr SLAs going strong thanks to Uassist.

Describe their project management style, including communication tools and timeliness.

Very well organized. They respond within 24hrs.

What did you find most impressive or unique about this company?

The cost-effectiveness for the quality that is provided is good

Are there any areas for improvement or something they could have done differently?

Nothing