What was the scope of their involvement?
Initially, they provided data processing and data entry. When we service a property, we have to shore up a property condition report. There’s also a lot of photo documentation that needs to take place and those pieces need to be collected and sent to the client.
After showing competence with data entry, they were assigned to update the website, revise services performed, provide invoices, and bids on services as needed at the properties.
Eventually, we built out a bid team that provides all bids based on US cost standards and estimates.
Finally, we added a full invoicing team to complete 80-90 percent of our invoices. With 48,000-50,000 invoices a year, they need to be accurate and completed on time. They took over that portion seamlessly, and we haven’t had any major hiccups since.
What is the team composition?
My main point of contact is Maritza (Director, Remote Team Solutions), and there are three managers under her.
In terms of employees, we started out with one person, and now we have a team of 31 workers.
By the end of the year, we’ll add 10 more staff members with a separate office to manage a whole different portion of our business.
How did you come to work with Remote Team Solutions?
One of my clients connected me to the owner of Remote Team Solutions. I was hesitant at first, but I decided to give it a try. We started talking, and began working together from there.
How much have you invested with them?
Last year, we invested approximately $360,000. Our investment varies since we’re constantly scaling up our staffing needs. Next year, we expect to invest $450,000–$500,000.
What is the status of this engagement?
We began working together in October 2013, and our engagement is ongoing.
Remote Team Solutions' staff has been successful in improving processes and increasing revenue. Their staff has been very consistent and had good retention. They are punctual, communicative, and customize their work according to the client's needs.