Building Great Teams for Great Companies

Remote Team Solutions focuses on building great teams for great companies.

 

We provide every aspect of employee management, recruiting and Human Resource functions to help you start, scale and run your offshore and nearshore remote team.

 

  • Auxiliary team for operational or administrative support
  • Scaling for new or existing projects
  • Transition an existing team

 

Our customers save more than 60% on employee wage and benefit costs while eliminating the time and resource burden of active employee management and reducing employee turnover rate.

 

What we Deliver:

 

A dedicate and highly qualified team specialized in one or multiple positions, stationed in a state-of-the-art facility equipped with all of the necessary resources.

 

From administrative support staff to project or product managers, engineering, finance, accounting, IT, Digital Marketing, analyst.

 

 
$1,000+
 
Undisclosed
 
10 - 49
 Founded
2014
Show all +
La Laguna, Mexico
headquarters
  • Blvd. Industria de la Transformacion #200
    La Laguna, COA 27297
    Mexico
other locations
  • 7414 YONIE CT
    Las Vegas, NV 89117
    United States

Reviews

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Data Entry, Processing and Invoicing for Real Estate company

“I have confidence in their ability to sustain our growth.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Oct. 2013 - Ongoing
Project summary: 

Remote Team Solutions provides outsourced data entry and HR support for over 50,000 properties on an ongoing basis. Additionally, they update the website, provide invoices, and bids on services as needed for properties.

The Reviewer
 
11-50 Employees
 
Las Vegas, Nevada
Marc Thornton
Owner, ASI Inc.
 
Verified
The Review
Feedback summary: 

Remote Team Solutions’ efforts have cut HR and accounting costs in half. The team is hard-working, easy to manage, and consistently meets expectations. Their fully-packaged service covers all needs end-to-end, and ensures assigned work is completed by the designated deadline.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.                 

I’m the owner of Asset Services, Inc. We foreclose on distressed properties for banks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote Team Solutions?

We have a lot of data processing needs, since we service over 50,000 properties per year.

There’s information that needs to be transcribed to the banks once we complete our job, and the HR portion was a nightmare. We needed to outsource those tasks to improve our efficiency.

SOLUTION

What was the scope of their involvement?

Initially, they provided data processing and data entry. When we service a property, we have to shore up a property condition report. There’s also a lot of photo documentation that needs to take place and those pieces need to be collected and sent to the client.

After showing competence with data entry, they were assigned to update the website, revise services performed, provide invoices, and bids on services as needed at the properties.

Eventually, we built out a bid team that provides all bids based on US cost standards and estimates.

Finally, we added a full invoicing team to complete 80-90 percent of our invoices. With 48,000-50,000 invoices a year, they need to be accurate and completed on time. They took over that portion seamlessly, and we haven’t had any major hiccups since.

What is the team composition?

My main point of contact is Maritza (Director, Remote Team Solutions), and there are three managers under her.

In terms of employees, we started out with one person, and now we have a team of 31 workers.

By the end of the year, we’ll add 10 more staff members with a separate office to manage a whole different portion of our business.

How did you come to work with Remote Team Solutions?

One of my clients connected me to the owner of Remote Team Solutions. I was hesitant at first, but I decided to give it a try. We started talking, and began working together from there.

How much have you invested with them?

Last year, we invested approximately $360,000. Our investment varies since we’re constantly scaling up our staffing needs. Next year, we expect to invest $450,000–$500,000.

What is the status of this engagement?

We began working together in October 2013, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Overall, my H.R. cost has been cut in half, since I don’t have to deal with the office cost, the HR portion, and federal taxes. It’s minimized my internal costs, because my accounting team has been downsized. I don’t deal personally with day-to-day operational matters anymore either, and I only really reach out when we need more staff members. I have confidence in their ability to sustain our growth. Additionally, I’m able to pay my internal workers in the field significantly higher because my cost savings have been higher.

How did Remote Team Solutions perform from a project management standpoint?

Their system is much better than what I had previously and there’s been very few issues. When we do miss a milestone, it makes no difference to me, since I’ve managed so many projects over the years, and I'm used to it. The team always hits their numbers and they’re up to par, if not better, with the company’s past performance.                                                                                                            

What did you find most impressive about them?

Their overall performance is much better than other companies I’ve worked with. We’ve built a solid business relationship and their work ethic is phenomenal. Whenever I offer them days off, when things are slow around the holidays, they always opt to work instead. I’ve never paid an overtime bill, even though I should have. It’s part of the “whole package” service I opted for; when I need something completed, it’s always finished by the deadline.

Are there any areas they could improve?

No, not really. Sometimes we have a few discrepancies in measurements since they’re working on the metric system, but they’re usually fixed immediately.

Do you have any advice for potential customers?

My advice is to be detailed with expectations, to prevent issues. Communication is always key.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer