Remote Team Solutions

Please describe your company and your position there.

I am the founder of a strategic digital agency that focuses on B2B clients.

For what projects/services did your company hire Remote Team Solutions?

We needed to find reliable, full time developers and designers to help us scale our team.

How did you select this agency and what were the deciding factors?

We have worked with several other staff augmentation companies over the years and knew we needed a solid near-shore partner with deep expertise in tech and creative services.

Describe the project in detail and walk through the stages of the project.

We were looking for both web developers with WordPress experience and visual designers familiar with web design.

Describe the recruitment process in detail.

We first discussed our requirements with the RTS account manager in detail. They returned to us with a list of qualified candidates who had been screened. The candidate summaries included portfolios and experience. Our team then reviewed the candidates and interviewed until we found the perfect fit.

Can you share any outcomes from the engagement that demonstrate progress or success?

The recruitment process and support we've received since hiring has been phenomenal. We have wonderful full time team members who support our daily efforts with clients and we're looking forward to growing our team with RTS in the future.

How effective was the workflow between your team and theirs?

Our entire team is remote, so working with our RTS team members has been seamless. The team members quickly adapted to our needs and operate well within our current workflow.

What did you find most impressive or unique about this company?

They have been wonderful in providing the support we need with recruitment and training.

Are there any areas for improvement or something they could have done differently?

Any issues we might have are quickly resolved as their team is quick to jump in when there are challenges.

Please describe your company and your position there.

I'm the CEO of a small-sized IT consulting company. We provide B2B services internationally.

For what projects/services did your company hire Remote Team Solutions?

We needed to expand our team to increase sales capabilities. Our budget was limited given the global pandemic aftermath.

How did you select this firm and what were the deciding factors?

They are an All/Inclusive service provider. It eliminated the hassle of recruiting internationally and did the whole HR process for us. A single monthly fee to cover everything was a gamechanger, and provided us with highly motivated and productive employees.

Describe the project in detail and walk through their service package.

They compiled all our requirements for the position we needed. They presented us an offer to cover these positions and started recruiting top performers for us. They came back with amazingly skilled candidates, and we chose the best two to fill our positions. They did the whole recruiting process and we were involved in the interviews since we requested it. We started working right away and made the onboarding process so much easier than expected. We now pay month to month and receive full service from a team of experts who we consider as an actual part of our company.

How many resources from the vendor's team worked with you, and what were their positions?

I had a Busienss Developer who presented the company and its services to me. As we moved forward, the Head of Talent Acquisition and a TA specialist joined. In the background there are IT specialists and HR providing support to me and my team.

Can you share any outcomes from the engagement that demonstrate progress or success?

Yes, the fact that my company still stands (and growing) should serve as a proof.

How effective was the workflow between your team and theirs?

I can completely forget they are offshore, it's as if they're right here since they communicate immediately and provide the support we need at all times.

What did you find most impressive or unique about this company?

They actually listen and present great solutions. They are accessible and willing to be as flexible as we require. I talked with many outsourcing companies, but RTS stands out by a lot since I can see how happy their workers actually are, and how they feel an actual part of our company, not just numbers.

Are there any areas for improvement or something they could have done differently?

Not at the moment. They might take a little longer to recruit and might have a little higher cost than Outsourcers from India or Philipines. But it entirely compensates for the quality they bring, I would say the cost/benefit is much more valuable and simply the best option for us.

Please describe your company and your position there.

We sell high-end award-winning handcrafts from Mexico Artisans in the USA. I´m the founder and CEO

For what projects/services did your company hire Remote Team Solutions?

We started the company, and it was only a staff of three in the USA and me; we started growing and needed help. We wanted to expand our team but also save the budget to buy more handcrafts and have a bigger offer. We hired Remote Team Solutions to help us with this. They suggested going with an executive assistant who could do all the functions we needed and more. We started with the EA, and as our company grew, we added more staff, like a salesperson, customer service, and digital marketer.

How did you select this firm and what were the deciding factors?

We did extensive research; we wanted someone in Mexico for the time zone and because our artisans are from Mexico. Remote Tema Solutions was the best firm in Mexico, with a better reputation. Some deciding factors were reputation, service, quality, and how they treat their staff; we wanted someone who treated them well like we do. We also liked their business model more than the others.

Describe the project in detail and walk through their service package.

We wanted someone to help us with our artisans and all the logistics to ensure all the handcrafted arrived at our Warehouse in the USA, and we also needed administrative help. They recommend that we start only with one person, an executive assistant, and grow as we need. 

How many resources from the vendor's team worked with you, and what were their positions?

Today we have the same EA, plus a salesperson, a customer service, and a digital marketing person. Our staff does an excellent job; they are part of our team, and remote team solutions do a fantastic job with their support, service, and talent development.

Can you share any outcomes from the engagement that demonstrate progress or success?

We started with one resource; today we have 4, and we will keep growing.

How effective was the workflow between your team and theirs?

Very effective. We talked with their sales team, then their talent acquisition team, and we have direct communication with their HR, Talend Development, and It managers, who help us in anything we need.

What did you find most impressive or unique about this company?

They really see for our company and our staff. They make sure to provide anything we need and help us with it. They always approach all challenges proactively.

Are there any areas for improvement or something they could have done differently?

Up to today, I would say none.

Introduce your business and what you do there.

I’m the director of customer care and marketing at a pest control company.

What challenge were you trying to address with Remote Team Solutions?

We needed help in finding qualified people to handle our customer care efforts.

What was the scope of their involvement?

Remote Team Solutions is providing call center and customer support services for us. Their responsibilities include answering our phone calls and responding to customer concerns and needs.

What is the team composition?

We’ve worked with six people from Remote Team Solutions.

How did you come to work with Remote Team Solutions?

Remote Team Solutions reached out to our CEO. We decided that they were the best fit for us because of their cost-effectiveness and ability to accomplish the tasks we gave them.

How much have you invested with them?

We’ve spent somewhere between $25,000–$50,000 so far.

What is the status of this engagement?

We started working together in January 2022, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I don't have specific numbers, but we’ve seen a significant increase in our productivity and customer retention rates.

How did Remote Team Solutions perform from a project management standpoint?

Remote Team Solutions has worked well in terms of project management. They’re incredibly organized, reliable, and easy to work with.

We typically communicate through email and Microsoft Teams. I can also reach their CEO through the phone if I need to.

What did you find most impressive about them?

I really like how responsive Remote Team Solutions is and how they feel like a true part of our team.

Are there any areas they could improve?

I think sometimes the ramp-up times could be a little bit faster. But I wouldn't say I have much for them to improve on at all.

Do you have any advice for potential customers?

Make sure to utilize all the tools and resources that they have at their disposal and to take advantage of their on-point and sharp HR team that is there to make sure that productivity is good and high.

Introduce your business and what you do there.

We’re a co-living company based out of Kansas city that helps real estate investors invest in homes while we manage properties and provide a co-living situation for renters.

What challenge were you trying to address with Remote Team Solutions?

We hired Remote Team Solutions to help us recruit for a customer success manager role.

What was the scope of their involvement?

Remote Team Solutions was able to help us fill the customer success manager position. We initially had a meeting with Pedro (Founder & CEO), and we explained what we were looking for. In fact, we came up with the position together. Since our first project went well, we continue to work with their team. I’ve reached out to them last week about two other positions we need to fill.

What is the team composition?

We’re working with two people, but we collaborate primarily with Pedro and he handles the recruitment process and sets up the interviews for us.

How did you come to work with Remote Team Solutions?

Our CEO found Remote Team Solutions.

What is the status of this engagement?

We started working together in February 2021, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

For the customer success manager role, we had a few candidates who were interviewed who weren’t the right fit for the position we were looking for. When we had to narrow it down, Pedro helped us find exactly who we needed because we were very particular about the role. After so many candidates, he found the perfect one. Overall, we continue to work with him because he’s flexible and understanding.

How did Remote Team Solutions perform from a project management standpoint?

Our partnership has been very collaborative because their communication skills are always on point. On top of that, they’re very quick and efficient. We mainly communicate through email, and occasionally, we have Zoom meetings.

What did you find most impressive about them?

I worked with many recruiters in the past and I got frustrated when I didn’t like the first couple of candidates that came through. However, with Remote Team Solutions, it’s different — we trust their work because they’re responsive and knowledgeable.

Are there any areas they could improve?

I’m sure that they have areas where they could improve, but not with us. We’ve had a really great experience with their company.

Do you have any advice for potential customers?

Set up a Zoom meeting at the beginning of the project because it’ll be very difficult working remotely. Once you do that, you’ll get to know them more and what their company stands for. It will also help you set a precedent for what you’re looking for and what you need to achieve in your partnership. Overall, effective communication is the number one aspect that will ensure your success.

Please describe your company and your position there.

I am the VP of Technology at a marketing agency.

For what projects/services did your company hire Remote Team Solutions, and what were your goals?

We hired them to help us find a remote full-time developer.

How did you select this vendor and what were the deciding factors?

They reached out to us at the right time, we were in the middle of looking for a new developer to hire and our existing company did not have any talent available to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting where they reviewed information about the company, all of the services they provide, and I was impressed by the level of detail that they went into in regard to the environment they supply for their workers (down to the wall paint color that had been researched to determine the best colors by department).

How many people from the vendor's team worked with you, and what were their positions?

We worked with a handful of folks. Our main contact was the one who went over the initial presentation with us and facilitated contact with other departments (HR, IT, etc.) Now that we have made our hire, we work with our developer daily.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since our new developer hire we have been able to fit in more project work without overloading our existing development team. It has been hugely helpful.

Describe their project management style, including communication tools and timeliness.

The whole team has been very responsive throughout the project and continue to check in with us weekly to make sure we are satisfied with our hire.

What did you find most impressive or unique about this company?

They have much more to offer than IT-related services. It is difficult to get equipment to remote workers and they handle all of that for us, included in the overall price that we paid.

Are there any areas for improvement or something they could have done differently?

Not really. It did take some time for them to send us a list of hires, but understandably. They went through a thorough vetting process, including a test that we have our developers complete (which takes time). In the end, we hired very quickly compared to other companies we had used in the past, since we hired the first person we interviewed. We appreciated their thoroughness very much.

Please describe your company and your position there.

I am the CEO of Latchel, a B2B software company that helps U.S. property management companies run more efficient maintenance operations.

For what projects/services did your company hire Remote Team Solutions?

Our company is growing rapidly and RTS has helped us build recruiting channels and hiring processes to grow our remote staff in Mexico. Our team size has 4x'd in less than a year.

How did you select this firm and what were the deciding factors?

RTS has strong recruiting processes for sourcing and delivering talent to our managers. They staff and cover multiple different roles within our company and deliver candidates with high conversion rates to hire and success inside of Latchel.

Describe the project in detail and walk through their service package.

They set up recruiting pipelines, JDs, and job boards for attracting talent in Mexico. They run the initial screening and testing of candidates before passing them to our internal interview team. Candidates arrive highly prepared and qualified for an interview with us.

How many resources from the vendor's team worked with you, and what were their positions?

We have a central point of contact, and then have supporting team members when needed. Their team is incredibly responsive and I've even had facetime with their CEO ass we've grown the relationship.

Can you share any outcomes from the engagement that demonstrate progress or success?

We hire at least 2-3 candidates per month through RTS's efforts and these candidates have higher retention and success rates at Latchel than those candidates coming from other channels.

How effective was the workflow between your team and theirs?

Very seamless. We primarily work via email and slack and their communication is fully integrated with our existing hiring processes.

What did you find most impressive or unique about this company?

They dived deep to understand our culture, candidate requirements, and the candidate profiles most likely to succeed. They continue to work with us to perfect our recruiting process.

Are there any areas for improvement or something they could have done differently?

We will continue working with RTS in an ongoing basis. As our company matures we will likely expand our recruiting to other roles including technology and engineering, however, this has been out of scope for now.

Please describe your company and your position there.

I am an immigration attorney with a small law office in the San Francisco Bay Area, California. My caseload includes mainly removal defense, family petitions, and appeals.

For what projects/services did your company hire Remote Team Solutions?

I hired an executive assistant through Remote Team Solutions.

What were your goals for this project?

An assistant to help with and organize information related to client relations management, legal case work, and translations.

How did you select Remote Team Solutions?

As my business started growing, I began looking for assistants. I had very specific requirements given my clientele. The assistant needed to be bilingual. Further, the assistant needed to be able to connect and talk to people over the telephone.

Given my work schedule in addition to COVID-19, I was looking for remote assistant options. Looking for an assistant in Mexico seemed logical. I selected Remote Team Solutions because of primarily the high quality of executive assistants.

The work environment within Remote Team Solutions seems collegial and pleasant and it has been a pleasure to work with them. The customer service has also been top notch.

Describe the project in detail.

The executive assistant receives all inbound phone calls. She conducts intakes, and organizes and manages existing client relations. She helps with calendering client meetings, court dates, and legal work deadlines. She takes client declarations, does translations, and helps clients fill out immigration forms.

What was the team composition?

It is only me and the executive assistant.

Can you share any outcomes from the project that demonstrate progress or success?

My office is much more organized than it was before the executive assistant began with me. My client relations management is much more professional and organized. She has helped transfer a huge stress from me, allowing me to focus on the legal work I was hired by the clients to do.

How effective was the workflow between your team and theirs?

The executive assistant and Remote Team Solutions have had excellent, reasonable, and competent communication throughout the entire process.

What did you find most impressive about this company?

The high quality of executive assistants.

Are there any areas for improvement?

Although I understand the value of constructive criticism, I honestly have no complaints or thoughts of improvement. Pedro seems to have everything well thought out and under control.

Please describe your company and your position there.

We are an IT company that offers clients offshore IT resources for ERP implementation projects.

For what projects/services did your company hire Remote Team Solutions?

We needed help with a personal assistant that could help us coordinating meetings with clients, resources and provide assistance with management activities. We initiated with personal assistance but we are currently working with Remote Team Solutions to extend their services to HR.

What were your goals for this engagement?

We were looking for professional services at a lower cost.

How did you select Remote Team Solutions?

We looked at different companies but Remote Team Solutions offered the lower cost and was able to get great referrals. Most of other firms were at different time zones, we were looking for a firm that would be able to work at the same time zone as our clients.

Describe the engagement in detail.

They send us multiple resumes for the position, after selecting the ones we were more interested on we moved to the interviews on the phone.

We had two rounds of interviews after selecting the final candidate, all candidates seems to be really good which made it hard to select the final one but it also gave us more confidence of the capabilities of Remote Team Solutions.

What was the team composition?

Initially I had a conversation with the CEO and assigned a account lead that provided the guidance during the entire process.

Can you share any outcomes from the engagement that demonstrate progress or success?

Our assistant has great communication skills which have facilitated our communication and coordination with our clients. She also helps us with our onboarding activities for new resources and any activities with our offshore team giving us more time to focus on our projects.

How effective was the workflow between your team and theirs?

Communication was always effective and all activities delivered on time. We initiated with 2 meetings per week and some additional follow ups. We currently have a meeting a month to review resource performance and any potential resources for our projects.

What did you find most impressive about this vendor?

I was particularly impressed with the great variety of resumes and profiles that were presented to us and the way all the process was executed which made it really easy and fast to find the right resource. The cost was definitely a factor that made us select this vendor.

Are there any areas for improvement?

We have been with Remote Team Solutions just for a few months, but so far, everything has been great.

Introduce your business and what you do there.

I am the CEO of a winery.

What challenge were you trying to address with Remote Team Solutions?

We were looking to grow our organization and see the brand grow to fruition. We needed to create a website that matched our branding and company identity.

What was the scope of their involvement?

Remote Team Solutions developed our website and provided marketing services. Their team assisted with our brand identity. The team coded our e-commerce shop, which then links to WineDirect, a wine warehouse and inventory software. They ensured reliable shipping tracking was in place for both our internal team and our customers since wine is a perishable item. 

The Remote Team Solutions also created an app, which is essentially a miniature version of the website. The app allows users to track shipments, ask questions to our sommelier or winemaker, and allow for virtual tastings. Their team also helped us register our name and brand and create promotional videos. We are currently in the process of trademarking our brand and capturing photos for the website.

What is the team composition?

I currently work with four members of their team, including one developer, two marketing specialists, and a video specialist. I usually interface directly with Pedro (Founder & CEO) who connects me to the other four. 

How did you come to work with Remote Team Solutions?

I knew of Pedro and Remote Team Solutions’ work. I knew by having a remote team I would get better documentation and a better product for a more reasonable price.

How much have you invested with them?

I have invested $27,000 so far.

What is the status of this engagement?

Our ongoing engagement began in July 2020.

What evidence can you share that demonstrates the impact of the engagement? 

I am extremely satisfied so far. Remote Team Solutions is the one who pointed out to us that we didn’t have a trademark. They let me know that they could handle that for me and made a case for why it’s best to be prepared by having one. That demonstrated to me the extent to which they’re willing to look out for their customers.

How did Remote Team Solutions perform from a project management standpoint?

Their project management has been great. Despite the language barrier, they perform amazingly. While I speak Spanish, there are some specific words for items in the wine world that didn’t translate, but it’s never been an issue. I also appreciated that they created compartments for the project, so there were certain team members assigned to certain tasks instead of one person doing everything. We track our progress through Microsoft teams.

What did you find most impressive about them?

While we’ve been working with them for a short time, I’ve seen more results in 6 months than in the past 3 years. They performed well across the board.

Are there any areas they could improve?

No, everything has been perfect so far. Communication was a bit slow at the beginning, but I think that’s normal at the beginning of a project.

Do you have any advice for potential customers?

Rely on Pedro. He is the easiest way to communicate with the rest of their team.