Remote Team Solutions

BACKGROUND

Please describe your company and position.

I am the CTO of Nutiliti

Describe what your company does in a single sentence.

Nutiliti manages utility accounts and billing for single family property managers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote Team Solutions to accomplish?

• Drive our business operations including utility activations, billing, and customer service.

SOLUTION

How did you find Remote Team Solutions?

Online Search

Why did you select Remote Team Solutions over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Remote Team Solutions were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Our agents at RTS are responsible for a wide range of business services from activating utility accounts, to uploading bills, to paying bills, to customer service, and more. We expect them to manage the entire life cycle of utility accounts on behalf of our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've been working together for 4 years and plan to continue for many more. We've grown our team to over 30 people.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is exactly what we wanted. We prefer to manage the team ourselves and RTS provides support when requested. They have offered to provide more hands on management but we prefer to do it ourselves.

What was your primary form of communication with Remote Team Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

There is a lot I love about Remote Team Solutions, but above all else is trust. It is scary to turn over such a major part of our business to a partner, but RTS has made it easy to trust in our partnership.

Are there any areas for improvement or something Remote Team Solutions could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Customer Care Manager of Saela Pest Control

Describe what your company does in a single sentence.

Pest control

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote Team Solutions to accomplish?

• Deliver a world-class experience to our customers.
• Improve our customer retention.
• Staff a team of high performing employees.

SOLUTION

How did you find Remote Team Solutions?

Linked In

Why did you select Remote Team Solutions over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Remote Team Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work: Provide support to our residential and commercial pest control customers. Working with our customers to identify their needs/concerns and provide timely and relevant solutions, building relationships, building value, upselling services and products, scheduling and rescheduling services, and answering customer questions. Communicating and collaborating with other departments to help best assist our customers.

Accept transferred calls from other departments to speak with customers who wish to cancel their services and reach out to customers about extending services and maintaining retention. 

Communicating and working with other departments in the company to ensure every customer receives a world class service. 

Key Deliverables:

Recruiting and staffing

• Identify qualified candidates.
• Hold priliminary interviews.
• Hiring and onboarding.

Customer care outsourcing

• Improve customer retention.
• Improve income to revenue, and increase profitability
• Reduce call backs
• Effecient and timely handling of calls.
• 1 call resolution
• Digital and voice communication.
• Identify customer concerns 
• Deliver timely and relevant solutions to customers 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased company profitability

Improved customer retention

Improved customer satisfaction ratings

Improved income to revenue

Increased inside sales volume

Lower re-service rate

Reduced call handle time

Lower call Queues 

Increased employee retention

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project managment team at remote is always accountable, exact, and on time. They take ownership over results. They have delivered nothing short of a world class experience. 

What was your primary form of communication with Remote Team Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their culture, character, integrity, and professionalism impress us.

Are there any areas for improvement or something Remote Team Solutions could have done differently?

None that comes to mind. Business relationships always have growing pains, but we have developed a great relationship that has proven to be profitable for both parties, and will hopefully be long lasting. 

BACKGROUND

Please describe your company and position.

I am the Owner of an advertising & marketing company

Describe what your company does in a single sentence.

Digital Marketing and Web Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote Team Solutions to accomplish?

• Recruit and manage a remote employee

SOLUTION

How did you find Remote Team Solutions?

Online Search

Why did you select Remote Team Solutions over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Remote Team Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RTS helped us recruit and staff a remote position for an executive assistant.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My experience with Remote Team Solutions has been a truly outstanding experience. As a company searching for top-tier talent, I was faced with the challenge of finding skilled professionals who could seamlessly integrate. Remote Team Solutions came to the rescue, and helped us when we really needed. 

From the very beginning, their team demonstrated a deep understanding of our unique needs. They helped us source candidates who not only possessed the requisite skills but also aligned perfectly with our company culture and values. Their meticulous approach to screening and vetting candidates ensured that every individual presented was not only a match on paper but also a potential fit for our specific work dynamics. 

What truly sets Remote Team Solutions apart is their dedication to streamlining the entire process. In the past, recruiting for remote positions often felt like searching for a needle in a haystack, but Remote Team Solutions made it feel like a breeze. I highly recommend RTS to anyone needing recruiting help! 

Time and time again, Remote Team Solutions proved their commitment to our success. Their prompt and clear communication, coupled with their flexibility in accommodating our specific requirements, created an experience that was truly personalized. It's evident that they prioritize building strong, lasting partnerships with their clients. 

Thanks to Remote Team Solutions, we've not only found exceptional talent that has transformed our remote teams but also saved a significant amount of time and resources in the process. Their unwavering dedication to quality, their innovative approach to remote recruiting, and their passion for connecting the right professionals with the right opportunities make them an invaluable partner in the modern world of work.

In essence, Remote Team Solutions has redefined what it means to find, hire, and retain remote talent. Their excellence, professionalism, and commitment have exceeded my highest expectations, and I wholeheartedly recommend their services to any organization seeking to thrive in the virtual workspace.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very timely, responsive and invested in our success.

What was your primary form of communication with Remote Team Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The great experience from start to finish. They were there to help us every step of the way.

Are there any areas for improvement or something Remote Team Solutions could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I am the founder of a strategic digital agency that focuses on B2B clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote Team Solutions?

We needed to find reliable, full time developers and designers to help us scale our team.

SOLUTION

How did you select this agency and what were the deciding factors?

We have worked with several other staff augmentation companies over the years and knew we needed a solid near-shore partner with deep expertise in tech and creative services.

Describe the project in detail and walk through the stages of the project.

We were looking for both web developers with WordPress experience and visual designers familiar with web design.

Describe the recruitment process in detail.

We first discussed our requirements with the RTS account manager in detail. They returned to us with a list of qualified candidates who had been screened. The candidate summaries included portfolios and experience. Our team then reviewed the candidates and interviewed until we found the perfect fit.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The recruitment process and support we've received since hiring has been phenomenal. We have wonderful full time team members who support our daily efforts with clients and we're looking forward to growing our team with RTS in the future.

How effective was the workflow between your team and theirs?

Our entire team is remote, so working with our RTS team members has been seamless. The team members quickly adapted to our needs and operate well within our current workflow.

What did you find most impressive or unique about this company?

They have been wonderful in providing the support we need with recruitment and training.

Are there any areas for improvement or something they could have done differently?

Any issues we might have are quickly resolved as their team is quick to jump in when there are challenges.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a small-sized IT consulting company. We provide B2B services internationally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote Team Solutions?

We needed to expand our team to increase sales capabilities. Our budget was limited given the global pandemic aftermath.

SOLUTION

How did you select this firm and what were the deciding factors?

They are an All/Inclusive service provider. It eliminated the hassle of recruiting internationally and did the whole HR process for us. A single monthly fee to cover everything was a gamechanger, and provided us with highly motivated and productive employees.

Describe the project in detail and walk through their service package.

They compiled all our requirements for the position we needed. They presented us an offer to cover these positions and started recruiting top performers for us. They came back with amazingly skilled candidates, and we chose the best two to fill our positions. They did the whole recruiting process and we were involved in the interviews since we requested it. We started working right away and made the onboarding process so much easier than expected. We now pay month to month and receive full service from a team of experts who we consider as an actual part of our company.

How many resources from the vendor's team worked with you, and what were their positions?

I had a Busienss Developer who presented the company and its services to me. As we moved forward, the Head of Talent Acquisition and a TA specialist joined. In the background there are IT specialists and HR providing support to me and my team.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Yes, the fact that my company still stands (and growing) should serve as a proof.

How effective was the workflow between your team and theirs?

I can completely forget they are offshore, it's as if they're right here since they communicate immediately and provide the support we need at all times.

What did you find most impressive or unique about this company?

They actually listen and present great solutions. They are accessible and willing to be as flexible as we require. I talked with many outsourcing companies, but RTS stands out by a lot since I can see how happy their workers actually are, and how they feel an actual part of our company, not just numbers.

Are there any areas for improvement or something they could have done differently?

Not at the moment. They might take a little longer to recruit and might have a little higher cost than Outsourcers from India or Philipines. But it entirely compensates for the quality they bring, I would say the cost/benefit is much more valuable and simply the best option for us.

BACKGROUND

Please describe your company and your position there.

We sell high-end award-winning handcrafts from Mexico Artisans in the USA. I´m the founder and CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote Team Solutions?

We started the company, and it was only a staff of three in the USA and me; we started growing and needed help. We wanted to expand our team but also save the budget to buy more handcrafts and have a bigger offer. We hired Remote Team Solutions to help us with this. They suggested going with an executive assistant who could do all the functions we needed and more. We started with the EA, and as our company grew, we added more staff, like a salesperson, customer service, and digital marketer.

SOLUTION

How did you select this firm and what were the deciding factors?

We did extensive research; we wanted someone in Mexico for the time zone and because our artisans are from Mexico. Remote Tema Solutions was the best firm in Mexico, with a better reputation. Some deciding factors were reputation, service, quality, and how they treat their staff; we wanted someone who treated them well like we do. We also liked their business model more than the others.

Describe the project in detail and walk through their service package.

We wanted someone to help us with our artisans and all the logistics to ensure all the handcrafted arrived at our Warehouse in the USA, and we also needed administrative help. They recommend that we start only with one person, an executive assistant, and grow as we need. 

How many resources from the vendor's team worked with you, and what were their positions?

Today we have the same EA, plus a salesperson, a customer service, and a digital marketing person. Our staff does an excellent job; they are part of our team, and remote team solutions do a fantastic job with their support, service, and talent development.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We started with one resource; today we have 4, and we will keep growing.

How effective was the workflow between your team and theirs?

Very effective. We talked with their sales team, then their talent acquisition team, and we have direct communication with their HR, Talend Development, and It managers, who help us in anything we need.

What did you find most impressive or unique about this company?

They really see for our company and our staff. They make sure to provide anything we need and help us with it. They always approach all challenges proactively.

Are there any areas for improvement or something they could have done differently?

Up to today, I would say none.

BACKGROUND

Introduce your business and what you do there.

I’m the director of customer care and marketing at a pest control company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote Team Solutions?

We needed help in finding qualified people to handle our customer care efforts.

SOLUTION

What was the scope of their involvement?

Remote Team Solutions is providing call center and customer support services for us. Their responsibilities include answering our phone calls and responding to customer concerns and needs.

What is the team composition?

We’ve worked with six people from Remote Team Solutions.

How did you come to work with Remote Team Solutions?

Remote Team Solutions reached out to our CEO. We decided that they were the best fit for us because of their cost-effectiveness and ability to accomplish the tasks we gave them.

How much have you invested with them?

We’ve spent somewhere between $25,000–$50,000 so far.

What is the status of this engagement?

We started working together in January 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don't have specific numbers, but we’ve seen a significant increase in our productivity and customer retention rates.

How did Remote Team Solutions perform from a project management standpoint?

Remote Team Solutions has worked well in terms of project management. They’re incredibly organized, reliable, and easy to work with.

We typically communicate through email and Microsoft Teams. I can also reach their CEO through the phone if I need to.

What did you find most impressive about them?

I really like how responsive Remote Team Solutions is and how they feel like a true part of our team.

Are there any areas they could improve?

I think sometimes the ramp-up times could be a little bit faster. But I wouldn't say I have much for them to improve on at all.

Do you have any advice for potential customers?

Make sure to utilize all the tools and resources that they have at their disposal and to take advantage of their on-point and sharp HR team that is there to make sure that productivity is good and high.

BACKGROUND

Introduce your business and what you do there.

We’re a co-living company based out of Kansas city that helps real estate investors invest in homes while we manage properties and provide a co-living situation for renters.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote Team Solutions?

We hired Remote Team Solutions to help us recruit for a customer success manager role.

SOLUTION

What was the scope of their involvement?

Remote Team Solutions was able to help us fill the customer success manager position. We initially had a meeting with Pedro (Founder & CEO), and we explained what we were looking for. In fact, we came up with the position together. Since our first project went well, we continue to work with their team. I’ve reached out to them last week about two other positions we need to fill.

What is the team composition?

We’re working with two people, but we collaborate primarily with Pedro and he handles the recruitment process and sets up the interviews for us.

How did you come to work with Remote Team Solutions?

Our CEO found Remote Team Solutions.

What is the status of this engagement?

We started working together in February 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

For the customer success manager role, we had a few candidates who were interviewed who weren’t the right fit for the position we were looking for. When we had to narrow it down, Pedro helped us find exactly who we needed because we were very particular about the role. After so many candidates, he found the perfect one. Overall, we continue to work with him because he’s flexible and understanding.

How did Remote Team Solutions perform from a project management standpoint?

Our partnership has been very collaborative because their communication skills are always on point. On top of that, they’re very quick and efficient. We mainly communicate through email, and occasionally, we have Zoom meetings.

What did you find most impressive about them?

I worked with many recruiters in the past and I got frustrated when I didn’t like the first couple of candidates that came through. However, with Remote Team Solutions, it’s different — we trust their work because they’re responsive and knowledgeable.

Are there any areas they could improve?

I’m sure that they have areas where they could improve, but not with us. We’ve had a really great experience with their company.

Do you have any advice for potential customers?

Set up a Zoom meeting at the beginning of the project because it’ll be very difficult working remotely. Once you do that, you’ll get to know them more and what their company stands for. It will also help you set a precedent for what you’re looking for and what you need to achieve in your partnership. Overall, effective communication is the number one aspect that will ensure your success.

BACKGROUND

Please describe your company and your position there.

I am the VP of Technology at a marketing agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote Team Solutions, and what were your goals?

We hired them to help us find a remote full-time developer.

SOLUTION

How did you select this vendor and what were the deciding factors?

They reached out to us at the right time, we were in the middle of looking for a new developer to hire and our existing company did not have any talent available to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting where they reviewed information about the company, all of the services they provide, and I was impressed by the level of detail that they went into in regard to the environment they supply for their workers (down to the wall paint color that had been researched to determine the best colors by department).

How many people from the vendor's team worked with you, and what were their positions?

We worked with a handful of folks. Our main contact was the one who went over the initial presentation with us and facilitated contact with other departments (HR, IT, etc.) Now that we have made our hire, we work with our developer daily.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since our new developer hire we have been able to fit in more project work without overloading our existing development team. It has been hugely helpful.

Describe their project management style, including communication tools and timeliness.

The whole team has been very responsive throughout the project and continue to check in with us weekly to make sure we are satisfied with our hire.

What did you find most impressive or unique about this company?

They have much more to offer than IT-related services. It is difficult to get equipment to remote workers and they handle all of that for us, included in the overall price that we paid.

Are there any areas for improvement or something they could have done differently?

Not really. It did take some time for them to send us a list of hires, but understandably. They went through a thorough vetting process, including a test that we have our developers complete (which takes time). In the end, we hired very quickly compared to other companies we had used in the past, since we hired the first person we interviewed. We appreciated their thoroughness very much.