Building Great Teams for Great Companies
Remote Team Solutions focuses on building great teams for great companies.
We provide every aspect of employee management, recruiting and Human Resource functions to help you start, scale and run your offshore and nearshore remote team.
- Auxiliary team for operational or administrative support
- Scaling for new or existing projects
- Transition an existing team
Our customers save more than 60% on employee wage and benefit costs while eliminating the time and resource burden of active employee management and reducing employee turnover rate.
What we Deliver:
A dedicate and highly qualified team specialized in one or multiple positions, stationed in a state-of-the-art facility equipped with all of the necessary resources.
From administrative support staff to project or product managers, engineering, finance, accounting, IT, Digital Marketing, analyst.
headquarters
other locations
Focus
Reviews
the project
Back Office Data Entry for Real Estate Company
"They’ve been able to communicate and understand how I wanted things done for years."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of Now Prop Preservation.
What challenge were you trying to address with Remote Team Solutions?
I needed people to process paperwork and manage our web portals.
What was the scope of their involvement?
The company manages foreclosed homes for banks. After I do work in the field, I need to submitted paperwork and photos to the bank. They handled that process.
What is the team composition?
I had one point of contact for the project. There are 10 people working on the project that I have contact with, but any changes or directions are relayed through one person.
How did you come to work with Remote Team Solutions?
I wanted a company that allowed us to build a training process for the outsourced workers in a certain way. They provided me with that service, which was great.
What is the status of this engagement?
They started working with us in May 2016 and the work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They’ve been able to catch filing mistakes and streamline the process. Revenue has increased by 30–40% since I’ve been working with them. The staff is mostly consistent and they’re able to retain employees, which is great. Eventually, they get to the point where they don’t make a mistake.
How did Remote Team Solutions perform from a project management standpoint?
They’re great. Their team is punctual and asks questions when they don’t understand something. They go through all the stops to make sure it’s getting done the way you want it. They’ve been able to communicate and understand how I wanted things done for years.
What did you find most impressive about them?
Their communication is much better than others. The ability to personalize their work to watch your needs are is impressive compared to other companies that have more restrictions.
Are there any areas they could improve?
Not too much.
the project
Data Entry, Processing and Invoicing for Real Estate company
“I have confidence in their ability to sustain our growth.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of Asset Services, Inc. We foreclose on distressed properties for banks.
What challenge were you trying to address with Remote Team Solutions?
We have a lot of data processing needs, since we service over 50,000 properties per year.
There’s information that needs to be transcribed to the banks once we complete our job, and the HR portion was a nightmare. We needed to outsource those tasks to improve our efficiency.
What was the scope of their involvement?
Initially, they provided data processing and data entry. When we service a property, we have to shore up a property condition report. There’s also a lot of photo documentation that needs to take place and those pieces need to be collected and sent to the client.
After showing competence with data entry, they were assigned to update the website, revise services performed, provide invoices, and bids on services as needed at the properties.
Eventually, we built out a bid team that provides all bids based on US cost standards and estimates.
Finally, we added a full invoicing team to complete 80-90 percent of our invoices. With 48,000-50,000 invoices a year, they need to be accurate and completed on time. They took over that portion seamlessly, and we haven’t had any major hiccups since.
What is the team composition?
My main point of contact is Maritza (Director, Remote Team Solutions), and there are three managers under her.
In terms of employees, we started out with one person, and now we have a team of 31 workers.
By the end of the year, we’ll add 10 more staff members with a separate office to manage a whole different portion of our business.
How did you come to work with Remote Team Solutions?
One of my clients connected me to the owner of Remote Team Solutions. I was hesitant at first, but I decided to give it a try. We started talking, and began working together from there.
How much have you invested with them?
Last year, we invested approximately $360,000. Our investment varies since we’re constantly scaling up our staffing needs. Next year, we expect to invest $450,000–$500,000.
What is the status of this engagement?
We began working together in October 2013, and our engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Overall, my H.R. cost has been cut in half, since I don’t have to deal with the office cost, the HR portion, and federal taxes. It’s minimized my internal costs, because my accounting team has been downsized. I don’t deal personally with day-to-day operational matters anymore either, and I only really reach out when we need more staff members. I have confidence in their ability to sustain our growth. Additionally, I’m able to pay my internal workers in the field significantly higher because my cost savings have been higher.
How did Remote Team Solutions perform from a project management standpoint?
Their system is much better than what I had previously and there’s been very few issues. When we do miss a milestone, it makes no difference to me, since I’ve managed so many projects over the years, and I'm used to it. The team always hits their numbers and they’re up to par, if not better, with the company’s past performance.
What did you find most impressive about them?
Their overall performance is much better than other companies I’ve worked with. We’ve built a solid business relationship and their work ethic is phenomenal. Whenever I offer them days off, when things are slow around the holidays, they always opt to work instead. I’ve never paid an overtime bill, even though I should have. It’s part of the “whole package” service I opted for; when I need something completed, it’s always finished by the deadline.
Are there any areas they could improve?
No, not really. Sometimes we have a few discrepancies in measurements since they’re working on the metric system, but they’re usually fixed immediately.
Do you have any advice for potential customers?
My advice is to be detailed with expectations, to prevent issues. Communication is always key.
Remote Team Solutions' staff has been successful in improving processes and increasing revenue. Their staff has been very consistent and had good retention. They are punctual, communicative, and customize their work according to the client's needs.