Remote CoWorker

BACKGROUND

Please describe your company and position.

I am the Director of Development Operations of Black Teacher Collaborative

Describe what your company does in a single sentence.

We're a nonprofit organization in service of black teachers who are servicing black students. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Admin work for the CEO

SOLUTION

How did you find Remote CoWorker?

Referral

Why did you select Remote CoWorker over others?

Referred to me

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Support of CEO:

Heavy calendar management including full coordination of meetings and calls, preparation of materials, conference room bookings and conference call set up. 
Coordinating significant travel arrangements, including ground & air transportation and lodging. 
Drafting & tracking correspondence and communications including emails, phone calls, and mailings 
Attend meetings, video conferences, board meetings, and calls to keep minutes, distribute to attendees and track follow up items 
Track and update projects in Work Management Platform (Asana) 
Handle and prioritize our CEO’s daily incoming and outgoing email using Gmail; delegate/forward emails as appropriate to other leaders on the team
Ability to own several moving parts at once and think ahead for the CEO - i.e., anticipate her needs (if she has a meeting, what does she need to be prepared for). 
Ability to pivot for last minute requests and meet in person as needed
Ability to develop systems for CEO - i.e., how does she track and manage her to dos for approval or signature requirements; how to organize her inbox to only view what needs her attention
Ability to follow-up on CEO’s behalf - even just to acknowledge receipt and indicate when she will be able to reply and/or knowing whether the issue is better addressed by someone else on the team 

Event Management & Support:

Support special events and Development workstream with facilitating A/V, meal plans, expense processing, vendor onboarding, pricing with hotels and convention centers as needed 
Support logistics and details of off-site organizational meeting and meet-ups 
Support consultants with supply procurement, printing, internal marketing materials 
Registration management for special events 
Speakers and presenters’ confirmation and travel 
On-site and back-office coordination of event operations 

Administrative:

Maintain contact details for stakeholders, vendors, clients, etc. (business contacts, etc.) with Contact Database (Full Contact) and CRM (Bloomerang/Salesforce)
Cultivate relationships and maintain contact with external colleagues/funders and their administrative assistants on behalf of the CEO and BTC leadership. 
Assist in the management of organizational policies and procedures and organize BTC documents in shared online storage. 
Support the execution and logistical planning for donor mailings and other development communications including but not limited to the end-of-year appeal, the annual report, and other activities 
Collaborate with the Development team on all fundraising tasks
Collaborate with the Communications team on social media promoting BTC 
Communicate with board members and coordinate their meetings
Take on special projects and drives them to completion 
Perform additional tasks as required 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is ongoing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Remote CoWorker has been very responsive to our needs and request. We were place with Maria from Remote CoWorker, who is very efficient in her work. 

What was your primary form of communication with Remote CoWorker?

Virtual Meeting

What did you find most impressive or unique about this company?

The seemless onboarding process with getting us the help we needed right away. 

Are there any areas for improvement or something Remote CoWorker could have done differently?

No. 

BACKGROUND

Please describe your company and position.

I am an executive of Pinnacore Insurance Agency, LLC

Describe what your company does in a single sentence.

We help small to mid-size businesses find the best health, dental, vision, and life insurance solutions to protect their employees and business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Telemarketing

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

• Pricing fit our budget
• Good value for cost
• Assigned an account manager to help us throughout the way

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Made cold calls to small and mid-size businesses, scheduling quality appointments and handling objections professionally. Also, assisted with data entry, keeping my CRM organized and up to date.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Consistently scheduled quality appointments, improving my pipeline and increasing my opportunities for new business. Also aintained accurate data entry in my CRM, keeping lead information organized and up to date. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Managed tasks efficiently, consistently making calls and logging data in a timely manner. Also, met deadlines, scheduled appointments as expected, and kept my CRM updated without delays.  

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by how the company assigned me an account manager who guided me through the process, helped find the right VA, and provided support every step of the way. Their hands-on approach makes the experience smooth and efficient.

Are there any areas for improvement or something Remote CoWorker could have done differently?

No.

BACKGROUND

Please describe your company and position.

 I am the Digital Marketer of an advertising & marketing company 

Describe what your company does in a single sentence.

We are a marketing agency for powersports dealerships and other adjacent businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Social media management
• Monthly reporting
• Budget monitoring and tracking

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

RIght now we just needed assistance with posting content a few times a week for our clients. We aim to move toward other aspects such as ad creation/management, but we are not quite there yet. We are primarily focused on having our VA learn the language of the business and how we want to represent our clients via posts / ad copy / etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It is taking some time to train our virtual assistant, but I think that is typical for anyone starting in a new position. So far, it has been great, and we are starting to get into a flow that is very helpful. We are pretty on the same page at this point in time & our assistant has given some good ideas to enhance productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they are very on time. When something is needed they are there to assist.

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I think it's a great company for anyone who needs assistance with their day to day tasks that are on the side of being time consuming. Things that are still of value, but by hiring this company for their services, we can free up time for the tasks that are more important in our daily schedule.

Are there any areas for improvement or something Remote CoWorker could have done differently?

Nothing really, we have fairly straightforward tasks at hand, so it was a good fit. I'm not sure how in depth other assistants may be. I'm sure they have VAs with plenty of certifications and skillsets.

BACKGROUND

Please describe your company and position.

I am the School Superintendent of Omega Alpha Academy

Describe what your company does in a single sentence.

Omega Alpha Academy is an institution that is solely devoted to the education of our youth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Timely, accurate and precise detailed information that will correctly document and provide a clear representation of the required information.
• In our small community, it is difficult finding caring and dedicated individuals that understand what it means to commit to a full position

SOLUTION

How did you find Remote CoWorker?

Promotional Email

Why did you select Remote CoWorker over others?

• High ratings
• Company values aligned

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Keeping track and coordinate daily events. Keeping track of the superintendent's duties and assigned tasks. Creating powerpoint presentations. Appropriately documentating essential meetings. And a pletohora of assigned additional duties.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The punctual attainment of assigned duties. The attainment of the delegated tasks in a timely fashion and the overall willingness of my VA to get the tasks done. I have a "Todo" list that documents fairly detailed tasks that are to be completed. This spreadsheet clearly identifies what has and has not been finalized. This is also used as a measurable outcome.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As of now, the duties are being fulfilled on time.

What was your primary form of communication with Remote CoWorker?

Virtual Meeting

What did you find most impressive or unique about this company?

Their attention to detail and the satisfactory completion of assigned tasks. Additionally, tasks are completed with a smile. When confusion exists between the employee and the employer, the company does go above and beyond in an attempt to alleviate the matter.

Are there any areas for improvement or something Remote CoWorker could have done differently?

No overall, the company (and the candidate) is doing well. I am pleasantly satisfied with Remote CoWorker and Mayra (the VA).

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Fromm Consulting LLC

Describe what your company does in a single sentence.

We help aspring entrepeneurs build their own businesses. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Find three parttime VAs to support the company's growth by supporting with administrative tasks.

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Remote CoWorker were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I had an incredible experience with Remote Coworker and can’t recommend them enough. Within just one week, I was able to hire three amazing team members who fit seamlessly into my business. The support from their team, especially my account manager, was exceptional—Glena made me feel like I was her only client with how attentive and responsive she was.

The quality of candidates was top-notch, and the process was smooth, professional, and incredibly efficient. Remote Coworker truly understands the needs of growing businesses and provides the kind of support that feels personalized and genuinely invested in your success.

If you’re looking to build a remote team without the usual hassle, this is the way to go. I’m already recommending them to everyone in my network!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Three fantastic team members that help us grow the business. The account manager was incredible during the talent sourcing, recruitment and still is there for us any time -- I am truly impressed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The account manager Glena has the unique talent to anticipate our needs, proactively follows up and goes above and beyond. She feels personally invested in our sucsess!

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of their candidates and the dilligence the account manager is supporting and ensuring performance and success. 

Are there any areas for improvement or something Remote CoWorker could have done differently?

Not that I can think of. I didn't know what to expect, given this is the first time hiring a remote team, but this was such a great experience!!

BACKGROUND

Please describe your company and position.

I am the Owner of a performing arts training facility

Describe what your company does in a single sentence.

Performing Arts Training Facility

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• To offload administrative stress

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Remote CoWorker has been instrumental in helping you find the perfect virtual assistant for your performing arts studio. They provided a streamlined process, starting with a detailed needs assessment to understand the specific demands of running a performing arts studio, from handling class scheduling and communicating with parents to supporting marketing efforts and managing administrative tasks. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Your virtual assistant demonstrates exceptional commitment to understanding and completing tasks accurately and on time. Before diving into any assignment, they take the initiative to clarify all details, ensuring they have a full grasp of expectations and requirements. This thorough approach minimizes misunderstandings and aligns their work closely with your studio’s needs. They communicate proactively, asking insightful questions and confirming specifics, which sets a solid foundation for success. Once they have a clear understanding, they work diligently to meet all deadlines, carefully managing their time to complete each task within the intended timeframe. Their consistent ability to hit deadlines with precision and reliability brings a sense of organization and efficiency to your operations, allowing you to focus more on the creative aspects of running a performing arts studio.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The virtual assistant's project management skills have been exemplary, consistently delivering items on time and aligning closely with your needs as a performing arts studio owner. They approach each project with a well-organized plan, breaking down tasks into manageable steps and setting clear milestones to track progress. This structured method ensures that they stay on top of deadlines and provide regular updates, keeping you informed at every stage. Their responsiveness is equally impressive—they are quick to adapt to any changes or feedback, showing flexibility and a genuine commitment to supporting your studio’s dynamic needs. By effectively prioritizing tasks and efficiently managing time, they deliver high-quality results promptly, making the workflow smoother and giving you confidence that all administrative and operational needs are handled professionally.

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Remote CoWorker stands out for their commitment to understanding and fulfilling the unique needs of its clients. As a performing arts studio owner, you likely found their tailored approach particularly impressive. They begin by conducting a detailed needs assessment to grasp the specific demands of your studio, such as class scheduling, parent communications, marketing efforts, and administrative tasks. This thorough understanding enables them to source virtual assistants with relevant experience in the arts and the necessary administrative skills. Their support throughout the interview and selection process ensures that the chosen assistant aligns with your studio's values and goals, making the hiring process both efficient and effective. This personalized and attentive service sets Remote CoWorker apart, demonstrating their dedication to providing solutions that truly meet the unique requirements of each client. 

Are there any areas for improvement or something Remote CoWorker could have done differently?

No, I have been very happy with my experience with the service so far. 

BACKGROUND

Please describe your company and position.

I am the Manager of Capital Network

Describe what your company does in a single sentence.

Financial advisors and business consultants

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Administrative
• Organization
• Operations

SOLUTION

How did you find Remote CoWorker?

Referral

Why did you select Remote CoWorker over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Remote CoWorker were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The virtual assistant's scope of work includes providing comprehensive administrative and operational support, such as managing calendars, organizing tasks, and handling client communications. They will be responsible for accurate data entry, maintaining high data quality standards, and generating reports. Additionally, the assistant will help optimize operational workflows, assist in project management, and document internal processes. 

Email management will involve sorting and responding to inquiries, supporting customer service, and coordinating email marketing efforts. The assistant will also attend virtual meetings, take notes, and provide regular updates on task progress. Key deliverables include error-free data entry, operational improvements, well-organized email communication, timely meeting notes, and consistent reports on projects and operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered outstanding results, including a 30% increase in operational efficiency due to streamlined workflows and automation, a 50% reduction in email response times, and a 100% accuracy rate in data entry. Customer satisfaction surged with faster, more responsive support, and clear, actionable reports led to quicker decision-making. These measurable outcomes not only enhanced productivity but also significantly boosted client retention and internal performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly effective, consistently delivering items on time with strong attention to detail. They were responsive to our needs, quickly adapting to any changes and ensuring smooth communication throughout the process.

What was your primary form of communication with Remote CoWorker?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their ability to seamlessly combine efficiency with adaptability, delivering exceptional results while maintaining a personalized approach.

Are there any areas for improvement or something Remote CoWorker could have done differently?

While the overall experience was excellent, there’s always room for minor refinements, such as proactively suggesting additional tools or strategies to further optimize workflows. However, their performance was consistently strong and met our expectations.

BACKGROUND

Please describe your company and position.

I am the Owner of a real estate company 

Describe what your company does in a single sentence.

Real Estate

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Clean up CRM
• Cold Calling
• Social Media

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I am thrilled to share my experience with my virtual assistant. She handles a range of tasks, including email management, special marketing projects, web design, CRM management, and cold calling. Her expertise and efficiency in each area are impressive. She consistently delivers high-quality work and is truly a wonderful asset to my team. Highly recommend!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we’re still getting acclimated, she has successfully sent out all emails and is actively making contacts through cold calling. She consistently stays on top of all tasks, demonstrating strong organization and commitment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Her project management has been excellent. She consistently delivers items on time and effectively prioritizes tasks. Whenever I have specific needs or adjustments, she responds promptly and adapts her approach to ensure everything aligns with our goals.

What was your primary form of communication with Remote CoWorker?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this virtual assistant company is their ability to tailor services to meet individual client needs. Their proactive communication and commitment to delivering high-quality work, combined with a diverse skill set, truly set them apart in the industry.

Are there any areas for improvement or something Remote CoWorker could have done differently?

As on now, no

BACKGROUND

Please describe your company and position.

I am the Owner of a speech therapy company

Describe what your company does in a single sentence.

Provide speech/language therapy services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• HR Tasks
• Streamline operations
• Manage finances

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

High ratings

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Responsibilities
Clinic Operations & Data-Driven Management:

• Leverage data analysis skills to manage and pull data weekly and monthly, identifying trends and tracking progress toward growth goals. 
• Employ strategic thinking to optimize workflow efficiency and streamline daily operations of the medical office.

Financial Management & Strategic Analysis:

• Assume responsibility for the financial health of the practice. 
• Maintain accurate patient billing records, manage accounts receivable, and generate comprehensive reports to support financial analysis and strategic decision-making. 
• Utilize financial acumen to drive profitability and ensure the long-term sustainability of the practice.

Human Resources & Team Support: 

• You will play a vital role in supporting human resources efforts, assisting with recruiting and onboarding new hires, handling administrative tasks, and developing a compliant filing system. Your efforts will ensure a smooth transition for new team members and contribute to a positive work environment.

Quality Improvement & Change Management:

• As an Operations Manager, you will champion continuous improvement. Your role will involve developing and implementing procedures to optimize workflow efficiency and identify areas for improvement for our team. You will also lead the design and implementation of change initiatives to streamline operations and enhance patient care, driving the practice toward excellence.

Leadership & Regional Team Development:

• Foster a collaborative and results-oriented environment by providing leadership and coaching to regional practice administrators. 
• Facilitate regular communication across clinic leadership and cultivate a culture of teamwork to prepare for continued growth and success.

Strategic Initiatives & Performance Measurement: 

• Employ strategic thinking to identify opportunities for improvement in operations and financial outcomes. 
• Develop and drive change initiatives to completion, ensuring alignment with key goals and performance measures that advance our organizational strategy and business plan.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Remote coworker provided an amazing asset to my team who has helped streamline numerous of areas in our company. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Specifically, Leoniza is extremely efficient and completes all tasks promptly. 

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciate Remote CoWorker's ability to provide quality staff. I am beyond grateful to work with them.

Are there any areas for improvement or something Remote CoWorker could have done differently?

n/a

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

We needed additional staff support.

SOLUTION

What was the scope of their involvement?

Remote CoWorker has filled one position in our office. They’ve found somebody to perform the same administrative tasks as our team. They answer emails, send letters, and help us prepare files for payment.

What is the team composition?

We only work with one teammate.

How did you come to work with Remote CoWorker?

We first came across them through a general Google search. We chose them because they had people readily available, including the person we hired. He had previous experience working in the same role for a local competitor.

What is the status of this engagement?

We’ve been working with them since November 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have another two teammates doing the same role. We track how many tasks they complete at the end of the month, and Remote CoWorker’s employee is in line with the other two. He performs at the same level.

How did Remote CoWorker perform from a project management standpoint?

They hit the target timeline. We have internal tools and a CRM system to manage the project. Additionally, we use emails and Microsoft Teams to communicate daily.

What did you find most impressive about them?

We’re happy with our employee; he’s been working nicely for us.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Keep an open mind and review the candidates. We were surprised to find that our candidate had worked for a local law firm. We weren’t expecting to see that close of a connection, but it was a pleasant surprise.