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🏅Best Customer Support & Data Solutions in 2024

Hugo is the largest specialty provider of customer care, data, and community support solutions. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations.

  • $1,000+
  • < $25 / hr
  • 1,000 - 9,999
  • Chicago, IL
  • Founded 2017

54 Languages that we service

  • Mandarin
  • English
  • Spanish
  • Arabic
  • Bengali
  • Hindi
  • Russian
  • Portuguese
  • Japanese
  • German
  • Javanese
  • Korean
  • French
  • Turkish
  • Vietnamese
  • Telugu
  • Cantonese
  • Marathi
  • Tamil
  • Italian
  • Urdu
  • Gujarati
  • Polish
  • Ukrainian
  • Persian
  • Malayalam
  • Kannada
  • Oriya
  • Panjabi
  • Sunda
  • Romanian
  • Bhojpuri
  • Azerbaijani
  • Maithili
  • Hausa
  • Burmese
  • Awadhi
  • Thai
  • Dutch
  • Yoruba
  • Sindhi
  • Hebrew
  • Czech
  • Serbian
  • Bulgarian
  • Estonian
  • Slovakian
  • Slovenian
  • Croatian
  • Finnish
  • Swedish
  • Norwegian
  • Georgian
  • Filipino

38 Timezones that we service

CST
Central Standard Time (CST)
VST
Vietnam Standard Time (VST)
UTC
Universal Coordinated Time (UTC)
SST
Solomon Standard Time (SST)
SGT
Singapore Standard Time (SGT)
SAST
South African Standard Time (SAST)
PLT
Pakistan Lahore Time (PLT)
PST
Pacific Standard Time (PST)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PNT
Phoenix Standard Time (PNT)
NST
New Zealand Standard Time (NST)
NET
Near East Time (NET)
MST
Mountain Standard Time (MST)
MIT
Midway Islands Time (MIT)
MET
Middle East Time (MET)
JST
Japan Standard Time (JST)
IST
India Standard Time (IST)
IET
Indiana Eastern Standard Time (IET)
IDT
Israel Daylight Time (IDT)
HST
Hawaii Standard Time (HST)
GST
Gulf Standard Time (GST)
GMT
Greenwich Mean Time (GMT)
EET
Eastern European Time (EET)
EST
Eastern Standard Time (EST)
CTT
China Taiwan Time (CTT)
COT
Colombia Time (COT)
EAT
Eastern African Time (EAT)
CNT
Canada Newfoundland Time (CNT)
CET
Central European Time (CET)
CAT
Central African Time (CAT)
BET
Brazil Eastern Time (BET)
BST
Bangladesh Standard Time (BST)
AET
Australia Eastern Time (AET)
AST
Arabia Standard Time (AST)
ART
(Arabic) Egypt Standard Time (ART)
AKST
Alaska Standard Time (AKST)
AGT
Argentina Standard Time (AGT)
ACT
Australia Central Time (ACT)

1 Locations

  • Chicago , IL

Focus

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 4.7 /5

What Clients Have Said

Hugo is noted for providing good value for cost with flexible pricing that fits various budgets. Clients highlighted significant efficiency improvements and cost reductions, especially in customer support and operational tasks, but specific project costs were not detailed.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 21 reviews
< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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Hugo Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 4.9
  • Cost 4.7
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Expertise in Customer Support

    Hugo has consistently demonstrated their ability to enhance customer support operations across different industries. Their work has led to significant improvements in response times, customer satisfaction, and overall support efficiency, as noted by multiple clients.

  • Significant Operational Improvements

    Clients reported substantial operational improvements after partnering with Hugo. Examples include increased efficiency, reduced response times, and enhanced customer engagement, which have driven business growth.

  • Minor Areas for Improvement

    A few clients suggested minor improvements, such as clearer documentation of project timelines and better transparency in decision-making processes. These were noted as areas for potential enhancement.

  • Proactive and Enthusiastic Team

    The enthusiasm and proactive nature of Hugo’s team were frequently highlighted. Clients found them approachable and committed to going above and beyond to meet project goals.

  • Effective Communication Channels

    Hugo uses various communication channels like Slack, email, and virtual meetings to maintain seamless collaboration. This has been particularly appreciated by clients for ensuring timely updates and quick issue resolution.

  • Successful Scalability

    Hugo has been effective in scaling services to match client growth without compromising quality. This has allowed clients to expand their operations confidently.

Hugo Reviews

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All Filters

Back Office Outsourcing for E-Commerce Co

  • Back Office Outsourcing Call Center Services Customer Service Outsourcing
  • $200,000 to $999,999
  • Aug. 2022 - Ongoing
5.0
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
5.0

"Their diligent work allows us to focus on expanding our services and connecting communities with essential products."

Head of Finance, E-Commerce Co
Anonymous
  • eCommerce
  • Nairobi, Kenya
  • 1,001-5,000 Employees
  • Online Review 
  • Verified

Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted new suppliers.

Call Center Services for Automotive Company

  • Call Center Services Customer Service Outsourcing Finance & Accounting Outsourcing (FAO)
  • $50,000 to $199,999
  • June 2023 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
4.0
Willing to Refer
5.0

"What we found most impressive about Hugo was their seamless integration into our existing operations."

Sales Manager, Chui Auto Springs Industries Limited
Akshay Patel
  • Automotive
  • Kenya
  • 51-200 Employees
  • Online Review 
  • Verified

Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach.

Digital Marketing, SMM & SEO for Software Solutions Company

  • Email Marketing Other Digital Marketing Search Engine Optimization Social Media Marketing
  • Confidential
  • July - Oct. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Hugo's project management was exemplary throughout our engagement."
SEO Manager, SEO
Mubashir Hayat
  • Software
  • United Arab Emirates
  • 1-10 Employees
  • Online Review 
  • Verified

Hugo developed a comprehensive digital marketing strategy for a software solutions company. They analyzed the client's digital landscape, crafted email and social media campaigns, and implemented SEO practices.

Digital Strategy for Environmental Solutions Platform

  • Application Management & Support
  • $50,000 to $199,999
  • June 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0

"Their onboarding documentation was very thorough and easy to follow."

Co-Founder, Environmental Solutions Platform
Anonymous
  • Environmental Services
  • Amsterdam, Netherlands
  • 11-50 Employees
  • Online Review 
  • Verified

An environmental solutions platform hired Hugo for their digital strategy services. The team's responsibilities include AI market research, CMS integration, and ongoing customer support.

Customer Support for IT Company

  • Call Center Services Customer Service Outsourcing
  • $50,000 to $199,999
  • Mar. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"The Hugo team is pretty flexible."

COO, IT Company
Anonymous
  • Information technology
  • Savannah, Georgia
  • 11-50 Employees
  • Online Review 
  • Verified

Hugo provides ongoing customer support for an IT company. The team provides real-time responses via chat support, answers emails in a timely manner, and handles customer calls with professionalism.

Content Mktg & Call Center Services for Cashback Gaming Co

  • Affiliate Marketing Content Moderation Services Content Writing Services Customer Service Outsourcing
  • $50,000 to $199,999
  • Mar. 2022 - Mar. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their work reflected meticulous attention to detail, consistently delivering excellent outcomes."

VP of Growth, Cashback Gaming Company
Anonymous
  • Gaming
  • London, England
  • 11-50 Employees
  • Online Review 
  • Verified

Hugo managed a cashback gaming company's affiliate program, overseeing recruitment, tracking, performance, and more. The team also handled the customer support inquiries and built a FAQ section for the website.

Scaling & QA Services for Media Company

  • Content Moderation Services Content Writing Services Transcription Translation
  • $200,000 to $999,999
  • Apr. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"From the moment we engaged with Hugo it felt very natural."

Head of Video Production, Media Company
Anonymous
  • Media
  • Atlanta, Georgia
  • 10,001+ Employees
  • Online Review 
  • Verified

A media company has hired Hugo for video scaling services; projects have included creating scripts and scaling translation capabilities to localize content. The team also supplies video guideline QA services.

Staff Aug & Content Moderation for Blockchain Technology Co

  • Application Management & Support Content Marketing Content Moderation Services Customer Service Outsourcing
  • $200,000 to $999,999
  • July 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They’re very focused on working with great people and building strong processes as a recipe to deliver great work."

Head of Community, Blockchain Technology Company
Anonymous
  • Software
  • San Francisco, California
  • 51-200 Employees
  • Online Review 
  • Verified

Hugo provides staff augmentation services for a blockchain technology company. Hugo's team assists the client in responding to support tickets, community management, and user-generated content moderation. 

Customer Support for FinTech Organization

  • Content Moderation Services Customer Service Outsourcing Data Annotation Services
  • Confidential
  • Nov. 2021 - Mar. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their dedication to delivering precise and influential customer support was evident."

Chief Growth Officer, FinTech Organisation
Anonymous
  • Financial services
  • United Kingdom
  • 11-50 Employees
  • Online Review 
  • Verified

Hugo was hired by a fintech organization for customer support, with the goals of increasing retention and reducing costs. They were also responsible for monitoring and filtering news headlines for the client.

Customer Service Outsourcing for Gaming Company

  • Affiliate Marketing Content Marketing Customer Service Outsourcing
  • $10,000 to $49,999
  • Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally."

Head of Product, Gaming Company
Anonymous
  • Gaming
  • Atlanta, Georgia
  • 1-10 Employees
  • Online Review 
  • Verified

Hugo provides customer service outsourcing services for a gaming company. Hugo provides outsourcing services and 24/7 customer support, allowing the client's customers to seek assistance whenever they need it.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
16
Overall Review Rating
5
Source
Clutch
Last Updated
February 20, 2025
Business Entity
Business Entity Name Hugo Technologies, Inc.
Source Delaware Division of Corporations
Jurisdiction of Formation Illinois
Date of Formation September 8, 2017
Status Active
Last Updated October 28, 2024
ID 6536267
Credit Report Results
International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated October 28, 2024
Learn More About The Clutch Verification Process

Locations (1)

1001 - 2000

Contact Hugo

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