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🏅Best Customer Support & Data Solutions in 2024

Hugo is the largest specialty provider of customer care, data, and community support solutions. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations.

  • Gold Verified
  • $1,000+
  • < $25 / hr
  • 1,000 - 9,999
  • Chicago, IL
  • Founded 2017

54 Languages that we service

  • Mandarin
  • English
  • Spanish
  • Arabic
  • Bengali
  • Hindi
  • Russian
  • Portuguese
  • Japanese
  • German
  • Javanese
  • Korean
  • French
  • Turkish
  • Vietnamese
  • Telugu
  • Cantonese
  • Marathi
  • Tamil
  • Italian
  • Urdu
  • Gujarati
  • Polish
  • Ukrainian
  • Persian
  • Malayalam
  • Kannada
  • Oriya
  • Panjabi
  • Sunda
  • Romanian
  • Bhojpuri
  • Azerbaijani
  • Maithili
  • Hausa
  • Burmese
  • Awadhi
  • Thai
  • Dutch
  • Yoruba
  • Sindhi
  • Hebrew
  • Czech
  • Serbian
  • Bulgarian
  • Estonian
  • Slovakian
  • Slovenian
  • Croatian
  • Finnish
  • Swedish
  • Norwegian
  • Georgian
  • Filipino

38 Timezones that we service

CST
Central Standard Time (CST)
VST
Vietnam Standard Time (VST)
UTC
Universal Coordinated Time (UTC)
SST
Solomon Standard Time (SST)
SGT
Singapore Standard Time (SGT)
SAST
South African Standard Time (SAST)
PLT
Pakistan Lahore Time (PLT)
PST
Pacific Standard Time (PST)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PNT
Phoenix Standard Time (PNT)
NST
New Zealand Standard Time (NST)
NET
Near East Time (NET)
MST
Mountain Standard Time (MST)
MIT
Midway Islands Time (MIT)
MET
Middle East Time (MET)
JST
Japan Standard Time (JST)
IST
India Standard Time (IST)
IET
Indiana Eastern Standard Time (IET)
IDT
Israel Daylight Time (IDT)
HST
Hawaii Standard Time (HST)
GST
Gulf Standard Time (GST)
GMT
Greenwich Mean Time (GMT)
EET
Eastern European Time (EET)
EST
Eastern Standard Time (EST)
CTT
China Taiwan Time (CTT)
COT
Colombia Time (COT)
EAT
Eastern African Time (EAT)
CNT
Canada Newfoundland Time (CNT)
CET
Central European Time (CET)
CAT
Central African Time (CAT)
BET
Brazil Eastern Time (BET)
BST
Bangladesh Standard Time (BST)
AET
Australia Eastern Time (AET)
AST
Arabia Standard Time (AST)
ART
(Arabic) Egypt Standard Time (ART)
AKST
Alaska Standard Time (AKST)
AGT
Argentina Standard Time (AGT)
ACT
Australia Central Time (ACT)

1 Locations

  • Chicago , IL
Total Reviews
23
Average Referral Rating
5.0 /5
Most Common Project Size

Focus

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    Hugo Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 4.9
    • Cost 4.7
    • Willing to Refer 5.0

    Top Mentions

    • timely (7)
    • well-organized projects (7)
    • flexible (5)
    • high-quality work (5)
    • accommodating (4)
    • communicative (4)
    • easy to work with (4)
    • proactive (4)

    Review Highlights

    • Scalability and Flexibility

      Clients valued Hugo's ability to scale their operations efficiently. Hugo's flexible agent allocation and dynamic scalability were frequently mentioned as key benefits, allowing clients to adapt their plans as needed.

    • Proactive and Solution-Oriented

      Clients appreciated Hugo's proactive approach and solutions-oriented mindset. Hugo's team often came up with ways to improve processes and address challenges, demonstrating their commitment to continuous improvement.

    • Knowledgeable and Skilled Agents

      Hugo's sourcing of experienced and skilled agents contributed to the success of various campaigns and projects. Clients noted the professionalism and expertise of Hugo's team members as a significant strength.

    • Constructive Feedback and Improvement Areas

      While clients were generally satisfied, some suggested improvements such as clearer documentation of project timelines, better transparency in decision-making, and streamlined communication platforms. These were minor considerations in the context of overall positive experiences.

    • Significant Efficiency Improvements

      Hugo's services led to notable efficiency gains for their clients. For example, companies reported increased productivity, faster content output, and substantial reductions in response times for customer support inquiries.

    • High-Quality Deliverables

      The quality of work delivered by Hugo was frequently highlighted as a standout feature. Clients appreciated the accuracy and thoroughness of Hugo's outputs, which often required little to no revisions.

    See all 23 Reviews
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    Call Center Services for Automotive Company

    • Call Center Services Customer Service Outsourcing Finance & Accounting Outsourcing (FAO)
    • $50,000 to $199,999
    • June 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    5.0

    "What we found most impressive about Hugo was their seamless integration into our existing operations."

    Jun 27, 2024
    Sales Manager, Chui Auto Springs Industries Limited
    Akshay Patel
    • Automotive
    • Kenya
    • 51-200 Employees
    • Online Review 
    • Verified

    Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach.

    Digital Marketing, SMM & SEO for Software Solutions Company

    • Email Marketing Other Digital Marketing Search Engine Optimization Social Media Marketing
    • Confidential
    • July - Oct. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "Hugo's project management was exemplary throughout our engagement."
    Dec 8, 2023
    SEO Manager, SEO
    Mubashir Hayat
    • Software
    • United Arab Emirates
    • 1-10 Employees
    • Online Review 
    • Verified

    Hugo developed a comprehensive digital marketing strategy for a software solutions company. They analyzed the client's digital landscape, crafted email and social media campaigns, and implemented SEO practices.

    Digital Strategy for Environmental Solutions Platform

    • Application Management & Support
    • $50,000 to $199,999
    • June 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "Their onboarding documentation was very thorough and easy to follow."

    Aug 29, 2023
    Co-Founder, Environmental Solutions Platform
    Anonymous
    • Environmental Services
    • Amsterdam, Netherlands
    • 11-50 Employees
    • Online Review 
    • Verified

    An environmental solutions platform hired Hugo for their digital strategy services. The team's responsibilities include AI market research, CMS integration, and ongoing customer support.

    Customer Support for IT Company

    • Call Center Services Customer Service Outsourcing
    • $50,000 to $199,999
    • Mar. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The Hugo team is pretty flexible."

    Aug 24, 2023
    COO, IT Company
    Anonymous
    • Information technology
    • Savannah, Georgia
    • 11-50 Employees
    • Online Review 
    • Verified

    Hugo provides ongoing customer support for an IT company. The team provides real-time responses via chat support, answers emails in a timely manner, and handles customer calls with professionalism.

    Content Mktg & Call Center Services for Cashback Gaming Co

    • Affiliate Marketing Content Moderation Services Content Writing Services Customer Service Outsourcing
    • $50,000 to $199,999
    • Mar. 2022 - Mar. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their work reflected meticulous attention to detail, consistently delivering excellent outcomes."

    Aug 23, 2023
    VP of Growth, Cashback Gaming Company
    Anonymous
    • Gaming
    • London, England
    • 11-50 Employees
    • Online Review 
    • Verified

    Hugo managed a cashback gaming company's affiliate program, overseeing recruitment, tracking, performance, and more. The team also handled the customer support inquiries and built a FAQ section for the website.

    Scaling & QA Services for Media Company

    • Content Moderation Services Content Writing Services Transcription Translation
    • $200,000 to $999,999
    • Apr. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "From the moment we engaged with Hugo it felt very natural."

    Aug 23, 2023
    Head of Video Production, Media Company
    Anonymous
    • Media
    • Atlanta, Georgia
    • 10,001+ Employees
    • Online Review 
    • Verified

    A media company has hired Hugo for video scaling services; projects have included creating scripts and scaling translation capabilities to localize content. The team also supplies video guideline QA services.

    Staff Aug & Content Moderation for Blockchain Technology Co

    • Application Management & Support Content Marketing Content Moderation Services Customer Service Outsourcing
    • $200,000 to $999,999
    • July 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They’re very focused on working with great people and building strong processes as a recipe to deliver great work."

    Aug 23, 2023
    Head of Community, Blockchain Technology Company
    Anonymous
    • Software
    • San Francisco, California
    • 51-200 Employees
    • Online Review 
    • Verified

    Hugo provides staff augmentation services for a blockchain technology company. Hugo's team assists the client in responding to support tickets, community management, and user-generated content moderation. 

    Customer Support for FinTech Organization

    • Content Moderation Services Customer Service Outsourcing Data Annotation Services
    • Confidential
    • Nov. 2021 - Mar. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their dedication to delivering precise and influential customer support was evident."

    Aug 23, 2023
    Chief Growth Officer, FinTech Organisation
    Anonymous
    • Financial services
    • United Kingdom
    • 11-50 Employees
    • Online Review 
    • Verified

    Hugo was hired by a fintech organization for customer support, with the goals of increasing retention and reducing costs. They were also responsible for monitoring and filtering news headlines for the client.

    Customer Service Outsourcing for Gaming Company

    • Affiliate Marketing Content Marketing Customer Service Outsourcing
    • $10,000 to $49,999
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally."

    Aug 22, 2023
    Head of Product, Gaming Company
    Anonymous
    • Gaming
    • Atlanta, Georgia
    • 1-10 Employees
    • Online Review 
    • Verified

    Hugo provides customer service outsourcing services for a gaming company. Hugo provides outsourcing services and 24/7 customer support, allowing the client's customers to seek assistance whenever they need it.

    Multilingual Customer Support for Beverage Company

    • Content Moderation Services Content Writing Services Customer Service Outsourcing Fulfillment Graphic Design Translation
    • $10,000 to $49,999
    • Jan. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Hugo demonstrates an exceptional understanding of our company culture that truly sets them apart."

    Aug 22, 2023
    Department Head, Beverage Company
    Anonymous
    • Food & Beverages
    • Atlanta, Georgia
    • 11-50 Employees
    • Online Review 
    • Verified

    Hugo provides customer support for a beverage company. They augment the client's support team and offer multi-channel support in different languages.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    15
    Overall Review Rating
    5
    Source
    Clutch
    Last Updated
    June 27, 2024
    Business Entity
    Business Entity Name Hugo Technologies, Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation September 8, 2017
    Status Active
    Last Updated March 27, 2024
    ID 6536267
    Payment & Legal Filings
    Bankruptcy No
    Tax Lien Filings 0
    Judgement Filings 0
    Collection Count 0
    Source Creditsafe
    Last Updated March 27, 2024

    Locations (1)

    1001 - 2000

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