CX Outsourcing for Financial Services Firm
- Customer Service Outsourcing
- $200,000 to $999,999
- Feb. 2024 - Ongoing
"The team's agility allows them to adapt to our evolving needs quickly."
- Financial services
- San Francisco, California
- 51-200 Employees
- Online Review
- Verified
Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer success program.
Hugo Inc. has helped the client reduce partner integration time from three weeks to one week, improve customer NPS score from 52 to 78, and lower customer churn by 17%. They've also set up support coverage in eight languages, catering to three new global markets. The team communicates seamlessly.