Customer Support for Food Delivery Platform
- Back Office Outsourcing Customer Service Outsourcing Generative AI
- $200,000 to $999,999
- Jan. 2024 - Ongoing
"They were genuine partners in our success."
- Information technology
- 1,001-5,000 Employees
- Online Review
Hugo provides ongoing customer support for a food delivery platform. They manage customer complaints, push notifications, content publishing, and multilingual support across 40 countries.
The application review process was reduced by 60%, and satisfaction scores jumped 18%. Hugo was on top of everything and kept everyone in the loop. They quickly adapted to changes, consistently met deadlines, and managed resources across multiple time zones.