Hugo, 25 Reviews, Address, Data & More

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🏅Best Customer Support & Data Solutions in 2024

Hugo is the largest specialty provider of customer care, data, and community support solutions. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations.

$1,000+
< $25 / hr
1,000 - 9,999
Chicago, IL
Founded 2017

Mandarin
English
Spanish
Arabic
Bengali
Hindi
Russian
Portuguese
Japanese
German
Javanese
Korean
French
Turkish
Vietnamese
Telugu
Cantonese
Marathi
Tamil
Italian
Urdu
Gujarati
Polish
Ukrainian
Persian
Malayalam
Kannada
Oriya
Panjabi
Sunda
Romanian
Bhojpuri
Azerbaijani
Maithili
Hausa
Burmese
Awadhi
Thai
Dutch
Yoruba
Sindhi
Hebrew
Czech
Serbian
Bulgarian
Estonian
Slovakian
Slovenian
Croatian
Finnish
Swedish
Norwegian
Georgian
Filipino

CST: Central Standard Time (CST)

VST: Vietnam Standard Time (VST)

UTC: Universal Coordinated Time (UTC)

SST: Solomon Standard Time (SST)

SGT: Singapore Standard Time (SGT)

SAST: South African Standard Time (SAST)

PLT: Pakistan Lahore Time (PLT)

PST: Pacific Standard Time (PST)

PRT: Puerto Rico and US Virgin Islands Time (PRT)

PNT: Phoenix Standard Time (PNT)

NST: New Zealand Standard Time (NST)

NET: Near East Time (NET)

MST: Mountain Standard Time (MST)

MIT: Midway Islands Time (MIT)

MET: Middle East Time (MET)

JST: Japan Standard Time (JST)

IST: India Standard Time (IST)

IET: Indiana Eastern Standard Time (IET)

IDT: Israel Daylight Time (IDT)

HST: Hawaii Standard Time (HST)

GST: Gulf Standard Time (GST)

GMT: Greenwich Mean Time (GMT)

EET: Eastern European Time (EET)

EST: Eastern Standard Time (EST)

CTT: China Taiwan Time (CTT)

COT: Colombia Time (COT)

EAT: Eastern African Time (EAT)

CNT: Canada Newfoundland Time (CNT)

CET: Central European Time (CET)

CAT: Central African Time (CAT)

BET: Brazil Eastern Time (BET)

BST: Bangladesh Standard Time (BST)

AET: Australia Eastern Time (AET)

AST: Arabia Standard Time (AST)

ART: (Arabic) Egypt Standard Time (ART)

AKST: Alaska Standard Time (AKST)

AGT: Argentina Standard Time (AGT)

ACT: Australia Central Time (ACT)

Focus

No data have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.7 /5

What Clients Have Said

Hugo is noted for providing good value for cost with flexible pricing that fits various budgets. Clients highlighted significant efficiency improvements and cost reductions, especially in customer support and operational tasks, but specific project costs were not detailed.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 21 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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Hugo Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.9
Cost 4.7
Willing to Refer 5.0

Top Mentions

Review Highlights

Exceptional Accuracy and Quality

Clients consistently noted Hugo's high accuracy and quality in deliverables, whether in customer support, content production, or digital marketing. This reliability has been a key factor in their satisfaction.
Streamlined Content Production

Clients appreciated Hugo’s role in managing content production, which allowed them to focus on core business activities. The quality and efficiency of content creation and editing were frequently commended.
Minor Areas for Improvement

A few clients suggested minor improvements, such as clearer documentation of project timelines and better transparency in decision-making processes. These were noted as areas for potential enhancement.
Comprehensive Digital Marketing

Hugo’s digital marketing strategies have led to measurable successes, such as increased website traffic, social media interactions, and conversion rates for clients, demonstrating their expertise in this area.
Effective Multilingual Support

Hugo’s ability to provide multilingual support has been highly valued by clients, enabling them to cater to a global audience and enhance customer relationships.
Effective Communication Channels

Hugo uses various communication channels like Slack, email, and virtual meetings to maintain seamless collaboration. This has been particularly appreciated by clients for ensuring timely updates and quick issue resolution.

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Hugo Reviews

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Finance & Accounting Outsourcing (FAO) HR Outsourcing
$50,000 to $199,999
May 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"The team knows what they’re doing, and they're really easy to work with."

Aug 24, 2023

Founder, Marketing & Venture Capital Firm

Anonymous

Advertising & marketing
Los Angeles, California
11-50 Employees
Online Review
Verified

A marketing and venture capital firm hired Hugo for their financial accounting services. The team is responsible for financial reporting, tax return documentation, content development, and auditing.

The engagement has led to an 80% improvement in efficiency, exceeding the client's business goals. Hugo has been attentive to the needs and requirements of the internal team, and the internal stakeholders are particularly impressed with the service provider's streamlined processes.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the founder of an advertising & marketing company

Describe what your company does in a single sentence.

Entertainment marketing and venture Capital

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hugo to accomplish?

Free capacity and allow the team to focus on core activities

SOLUTION

How did you find Hugo?

Online Search

Why did you select Hugo over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from Hugo were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Regular financial reports and statements. Completed tax returns and related documentation. Written content pieces as per the content calendar and specific requests. Edited and proofread content to publication-ready standards. Any other deliverables mutually agreed upon during the engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also delivered an astounding 80% improvement in efficiency compared to in-house hiring.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.

What was your primary form of communication with Hugo?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Easy, fast and streamlined. The team knows what they’re doing, and they're really easy to work with.

Are there any areas for improvement or something Hugo could have done differently?

it could have been better for us pay with credit card

RATINGS

5.0

Customer Service Outsourcing
$50,000 to $199,999
July 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I've been impressed by how quickly they've been able to get the team up and running."

Aug 23, 2023

Director, Wellness & Fitness Premier Club

Anonymous

Wellness & Fitness
Atlanta, Georgia
11-50 Employees
Online Review

Hugo provides event planning and lead generation services for a wellness and fitness premier club. The team manages phone calls, emails, and chats and schedules appointments to attract potential customers.

Thanks to Hugo's efforts, the client has nurtured customer relationships and optimized conversion rates, driving growth and success. The team delivers on time and is easy to work with. Overall, they understand the client's needs and communicate effectively via meetings, emails, and messages.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of a wellness & fitness company

Describe what your company does in a single sentence.

Wellness and Fitness Premier Club

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hugo to accomplish?

help us with event planning and marketing
-Build out our customer support team through email
qualify our leads interested in signing up

SOLUTION

How did you find Hugo?

Online Search

Why did you select Hugo over others?

High ratings
Great culture fit

How many teammates from Hugo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Lead Qualification: Hugo was brought in to handle initial qualification process by engaging with leads through phone calls, emails, or online chats. They can gather essential information, assess the leads' fitness goals, interests, and preferences, and determine their potential as valuable customers.
Appointment Scheduling: Hugo managed appointment scheduling for gym tours, consultations, and trial sessions. They ensure that leads are seamlessly integrated into our gym's scheduling system, increasing the likelihood of turning leads into actual visitors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hugo helped us streamline lead management, focus on nurturing strong customer relationships, and optimize conversion rates, ultimately driving growth and success in a competitive fitness industry.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always delivered their work on time and was easy to work with them on an-going basis.

What was your primary form of communication with Hugo?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They quickly understood what we wanted to achieve. I've been impressed by how quickly they've been able to get the team up and running. It’s a plus that they already knew all of our tools and systems.

Are there any areas for improvement or something Hugo could have done differently?

None

RATINGS

5.0

AI Development Content Moderation Services Customer Service Outsourcing Data Annotation Services
Confidential
Apr. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Working with Hugo has been a breeze due to their open and cooperative approach."

Aug 23, 2023

Director of Business Operations, Digital Media Company

Anonymous

Advertising & marketing
Dallas, Texas
51-200 Employees
Online Review

Hugo provides content moderation services for a digital media company. The team also offers customer support to existing customers and potential prospects via email and chat.

The engagement has led to an impressive 99% precision rate in content review. Hugo demonstrates efficient project management and clear communication. They provide real-time updates via Slack and conduct biweekly meetings for smoother collaboration. The team is efficient and easy to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Dir of Business Operations of an advertising & marketing company

Describe what your company does in a single sentence.

We help companies reach the next generation of customers through social and streaming platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hugo to accomplish?

Improve content moderation
Increase team capacity
Improve our NLP

SOLUTION

How did you find Hugo?

Online Search

Why did you select Hugo over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from Hugo were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

NLP Enhancement: Hugo's proficient team contributes to refining our Natural Language Processing (NLP) algorithms, enabling more accurate content categorization.
Content Moderation: Hugo conducts thorough content moderation, ensuring that the platform maintains high-quality and relevant content by removing any inappropriate or irrelevant materials.
Sentiment Analysis Review: Through comprehensive sentiment analysis, Hugo assists in gauging user sentiments towards various content pieces, providing valuable insights into audience perceptions.
Customer Support Enhancement: Hugo extends a layer of efficient customer support to both existing customers and potential prospects via email and chat, delivering prompt responses and solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With an impressive 99% precision rate in content review, Hugo's agents adeptly handle a diverse range of formats, including audio, text, and video, processing over 1,000 pieces of content hourly. Their proficiency extends to efficient project management and clear communication, ensuring a mutually beneficial collaboration.

Hugo seamlessly embraced our company's culture and evolving requirements, further underscoring their excellence. Additionally, Hugo improved our response times 4X faster surpassing any benchmarks that we had established.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely Deliveries: Hugo consistently exceeded expectations by delivering on time, ensuring that project milestones and deadlines were met without compromise.
Smooth Collaboration: Working with Hugo has been a breeze due to their open and cooperative approach. Their team seamlessly integrated with our tools and processes.
Communication Through Slack: We established a dedicated Slack channel for real-time communication, enabling instant updates, clarifications, and swift decision-making.
Bi-Weekly Meetings: Regular bi-weekly meetings proved to be valuable for our partnership. These sessions provided a structured platform to discuss insights, progress, and areas for improvement.

What was your primary form of communication with Hugo?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We’ve worked with other outsourcing companies before but Hugo has been by far the best. The people they bring are excited to work with us and they already were familiar with all the tools that we already use. Overall, it’s been very easy to work with them.

Are there any areas for improvement or something Hugo could have done differently?

none

RATINGS

5.0

Affiliate Marketing Content Marketing Content Writing Services Data Annotation Services UX/UI Design
Confidential
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free."

Aug 22, 2023

Founder, E-Commerce Business

Anonymous

eCommerce
30306 Atlanta, GA
1-10 Employees
Online Review

Hugo works with an e-commerce business to help them implement improvement strategies for their e-commerce platform. Their tasks involve regular performance reviews, training updates, and process refinements.

So far, the client is satisfied with Hugo's services — in fact, they've saved a lot of time and money with their help. The team ensures a smooth customer experience by always meeting deadlines and going above and beyond the call of duty. The partners communicate via virtual meetings and email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of an ecommerce company

Describe what your company does in a single sentence.

E-commerce wholesale trade

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hugo to accomplish?

Access to expertise
Scalability
Improved Efficiency

SOLUTION

How did you find Hugo?

Referral

Why did you select Hugo over others?

Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from Hugo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hugo worked collaboratively with us to implement improvement strategies for our e-commerce platform. This included regular performance reviews, training updates, and process refinements to enhance the overall support experience. Hugo had established response time targets for different types of inquiries. This commitment to quick response times helped reduce my customer frustration and demonstrated the company's dedication to solving issues promptly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time saved approach which equals money in my world.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overly communicative with commitment to delivering items on time. Champions of underpromising and overdelivering, Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free. They're rockstars and I've had the distinct pleasure of collaborating with the team who consistently exceed expectation. We're beyond thankful for their contributions in helping us achieve timely deliveries and look forward to continuing this successful partnership.

What was your primary form of communication with Hugo?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They are champions in humanizing a problem and ensuring that their clients don't fall for what is commonly known as "False consensus" bias. From the get go, they immersed themselves in our values, mission, and way of doing business.

It was evident that they took the time to comprehend our unique identity, translating it seamlessly into their services. Working with a team that effortlessly embraced and enhanced our company culture was a true pleasure, making our collaboration not only successful but also an enriching experience.

Are there any areas for improvement or something Hugo could have done differently?

No. I've recommended them to other peers.

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing Translation
$50,000 to $199,999
Jan. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have excellent technical capabilities."

Aug 22, 2023

NPI Project Manager, Pharmaceutical Firm

Anonymous

Pharmaceuticals
Japan
10,001+ Employees
Online Review

Hugo provides customer service outsourcing services for a pharmaceutical firm. Their task involves developing and implementing strategies to introduce and promote the client's products.

Hugo has been doing a great job of meeting the client's needs in a timely manner. The team leverages their knowledge and technical skill set to deliver quality services and overcome any unexpected issues. Moreover, their proactive approach and innovative ideas are commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the NPI project manager of a pharmaceuticals company

Describe what your company does in a single sentence.

Pharmaceutical manufacture

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hugo to accomplish?

Faster time to market
Access to global workforce

SOLUTION

How did you find Hugo?

Online Search
Clutch Site

Why did you select Hugo over others?

High ratings
Great culture fit
Good value for cost
Process driven

How many teammates from Hugo were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This involves rapid development of strategies. Translation of said strategies into tactical plans of those strategies to drive new product and service introductions to market. This also included sourcing specialist talent to support this project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No. Days for product and service introduction. From developed solution to market introduction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All needs were met in a timely manner. Issues and roadblocks were escalated and resolved.

What was your primary form of communication with Hugo?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They have excellent technical capabilities. Proactive mindset and innovative thinking.

Are there any areas for improvement or something Hugo could have done differently?

None

RATINGS

5.0

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Verified Client Reviews: 16

Overall Review Rating: 5

Source: Clutch

Last Updated: February 20, 2025

Business Entity

Business Entity Name	Hugo Technologies, Inc.
Source	Delaware Division of Corporations
Jurisdiction of Formation	Illinois
Date of Formation	September 7, 2017
Status	Active
Last Updated	October 27, 2024
ID	6536267

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	October 27, 2024

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Hugo

🏅Best Customer Support & Data Solutions in 2024

54 Languages that we service

38 Timezones that we service

1 Locations

Focus

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Hugo Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Exceptional Accuracy and Quality

Streamlined Content Production

Minor Areas for Improvement

Comprehensive Digital Marketing

Effective Multilingual Support

Effective Communication Channels

Reviews mentioning:

Hugo Reviews

Accounting Services for Marketing & Venture Capital Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Lead Generation & Event Planning for Wellness & Fitness Club

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Content Moderation & Customer Support for Digital Media Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for E-Commerce Business

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Pharmaceutical Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Business Entity

Credit Report Results

Locations (1)