Top Chat Moderation Agencies
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
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See all 47 projectsHelpware CX is a customer experience and support service provider praised for its efficiency and adaptability in various industries such as telecommunications, cybersecurity, and healthcare marketing. Approximately 100% of reviewers commend their project management and responsiveness, with notable strengths in speed and team integration. Their ability to handle complex support tasks and scale resources quickly is repeatedly highlighted, with no significant areas for improvement mentioned by clients.
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$50,000+Undisclosed1,000 - 9,999American Fork, UT
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See all 4 projectsROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.
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$1,000+< $25 / hr50 - 249Portland, OR
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See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
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$5,000+< $25 / hr250 - 999Austin, TX
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See all 10 projectsTRANSFORM Solutions is a data solutions company that specializes in data collection, mining, and workflow simplification services. Their reviews are overwhelmingly positive, with 100% of clients praising their communication, timely delivery, and value for cost. Clients commend their ability to adapt to feedback and consistently deliver high-quality results, making them a reliable choice for data-driven projects.
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$5,000+< $25 / hr1,000 - 9,999New York, NY
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See all 5 projectsHoratio is a customer service outsourcing company that excels in building and managing customer success infrastructures for businesses. Across their reviews, Horatio is praised for their adaptability, effective project management, and proactive communication. Approximately 100% of reviewers noted their responsiveness and integration as part of their teams. Reviewers appreciate their exceptional service and the positive work environment they provide for their employees.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
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See all 28 projectsHugo Inc. | Top CX Provider is a leading company specializing in user-generated content moderation services and community management, offering a range of solutions such as content safety services, UGC moderation, and online moderation services. Across their reviews, 100% of clients praise their ability to enhance efficiency, reduce response times, and deliver exceptional customer support, underscoring their dedication to quality and adaptability.
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$50,000+< $25 / hr1,000 - 9,999Pasig, Philippines
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See all 11 projectsEnshored is a business process outsourcing (BPO) company offering customer service, back-office support, and operational efficiency solutions. Across their reviews, they are commended for their flexibility, cost-effectiveness, and ability to align with client needs, with over 90% of feedback mentioning their positive impact on productivity and customer satisfaction. Clients appreciate their seamless integration and proactive project management, making them a trusted partner for diverse outsourcing needs.
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$100,000+Undisclosed10,000+Singapore, Singapore
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See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
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$1,000+$150 - $199 / hr10 - 49San Francisco, CA
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See all 8 projectsReputation Defense Network is a specialized company focusing on online reputation management, including the removal and suppression of negative content. Across the reviews, the company is praised for its effective strategies, seamless workflow, and industry expertise, with a 100% satisfaction rate reported. Clients consistently highlight their urgency, attention to detail, and comprehensive approach to restoring and enhancing online reputations.
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$5,000+< $25 / hr1,000 - 9,999Levittown, NY
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See all 19 projectsCogito Tech LLC is a data annotation company providing image and video labeling services for AI model development across various industries such as medical, agritech, and IT. Reviews highlight their consistent on-time delivery, high-quality annotations, and responsive communication. Many clients (approximately 80%) commended their alignment with budgets and values, and adaptability to changing requirements, with only minor feedback regarding occasional quality drops and delivery timelines.
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$1,000+Undisclosed250 - 999Brooklyn, NY
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See all 68 projectsTop Customer Service is a digital marketing and branding agency, specializing in User Content Moderation Services and content creation. With 100% positive feedback, clients commend their ability to enhance online presence, improve brand messaging, and deliver high-quality content aligned with SEO. Their effective project management and understanding of brand voice are noteworthy, although some clients desire more proactive content strategy suggestions.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
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See all 6 projectsHiredSupport is a customer support service provider specializing in live chat, email, and social media engagement. Their reviews highlight a consistent reduction in response times and improvements in customer satisfaction scores, with 100% of reviewers noting their professionalism and adaptability. They are highly valued for their ability to integrate seamlessly with client systems and manage dynamic project requirements effectively, achieving customer satisfaction ratings as high as 91%.
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$1,000+< $25 / hr250 - 999Varna, Bulgaria
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See all 20 projectsCustomer Umbrella is a versatile customer support and development service provider, offering services such as software development, customer support, and content moderation. The company is praised for its seamless integration, high-quality deliverables, and exceptional project management. Reviewers highlight a 100% positive feedback rate, often emphasizing their responsive communication, adept problem-solving skills, and alignment with company values. Customer Umbrella consistently exceeds expectations, fostering strong partnerships.
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$1,000+< $25 / hr50 - 249Gurugram, India
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See all 12 projectsTech Fi Technologies is a multifaceted company specializing in web development, call center services, and digital marketing solutions. The firm has consistently received positive feedback, with approximately 90% of reviewers praising their subject knowledge, efficiency, and communication. Clients commend their ability to deliver quality projects on time and within budget, though some suggest incorporating more innovative design ideas.
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$1,000+< $25 / hr1,000 - 9,999Sibulan, Philippines
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See all 1 projectsSmiles On Demand is a customer support and sales services company, providing phone support, live chat, email inquiries, and outbound sales calls. They have consistently resolved customer support tickets in under three days, contributing to a 33% increase in customer satisfaction scores. The reviews reflect 100% positive feedback, highlighting their professionalism and effective project management.
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$1,000+< $25 / hr10 - 49Oakland Park, FL
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See all 5 projectsEvateck is a customer support outsourcing company that excels in managing client communications and optimizing support processes across various channels such as live chat, email, and social media. Reviewers consistently praise their professionalism, efficiency, and personalized approach, with 100% noting improvements in response times and customer satisfaction, although some suggest enhancing tool access and expanding language services.
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$1,000+< $25 / hr10 - 49Noida, India
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See all 23 projectsMacgence is a content moderation company specializing in user-generated content moderation and data labeling services. Approximately 100% of their feedback is positive, highlighting their precision in multilingual annotations and adaptability to client needs. Reviewers appreciate Macgence's proactive communication and attention to detail, noting their ability to improve chatbot accuracy and reduce error rates significantly.
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$1,000+$50 - $99 / hr10 - 49اربيل, Iraq
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See all 3 projectsStanding Company is a versatile IT solutions provider specializing in mobile app development, IT infrastructure security, and custom POS systems. The company receives overwhelmingly positive feedback, with 100% of reviewers noting their creativity, flexibility, and problem-solving capabilities. Clients consistently commend their on-time project delivery, effective communication, and cost-effective services, making them a reliable choice for diverse tech needs.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsSWITCH360 is a customer service management company that excels in handling customer queries and order management through platforms like Zendesk and Shopify. Their reviews highlight their highly experienced team, punctual project delivery, and budget-friendly pricing. Remarkably, 100% of reviewers appreciate their culture fit and value alignment, contributing to increased customer satisfaction and a cleared backlog.
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$25,000+$25 - $49 / hr1,000 - 9,999Levittown, NY
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Anolytics is a Data Annotation Services company. Established in 2019, the firm is located in Levittown, New York. Their services include Data Annotation Services and Generative AI.
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UndisclosedUndisclosed10 - 49New Delhi, India
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See all 1 projectsEnuncia Global is a language translation services company that excels in delivering precise translations for legal and medical content. The company is consistently praised for its straightforward pricing per page, timely deliveries, and high-quality output, with 100% of the reviews highlighting their professionalism and adherence to deadlines.
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$1,000+< $25 / hr10 - 49Warszawa, Poland
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See all 1 projectsClaro Data Solutions is a firm specializing in Content Moderation Services, offering solutions like UGC Moderation and Content Filtering. Reviews indicate high client satisfaction, with 100% of feedback highlighting their flexibility, domain expertise, and timely delivery. Clients particularly appreciate their efficient communication and strong alignment with company values.
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$50,000+< $25 / hr10,000+Santa Monica, CA
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TaskUs is a call center company. Founded in 2008, the company is located in Santa Monica, California. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+Undisclosed10,000+Córdoba, Argentina
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Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+$50 - $99 / hr10 - 49Wilmington, DE
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FingerLinks Infotech LLC, a phone answering service, is located in Wilmington, Delaware and Coonoor, India. The team focuses on Call Center Services and Transcription.
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$1,000+< $25 / hr1,000 - 9,999
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DDLab is a branding firm. The Baltimore, Maryland-based company focuses on Branding and UX/UI Design.
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$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
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Phone answering service BELLSYSTEM24 VIETNAM is based in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. The team focuses on Call Center Services and Customer Service Outsourcing.
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$10,000+Undisclosed1,000 - 9,999Bengaluru, India
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Established in 2010, Foiwe Info Global Solutions is a Content Moderation Services company. The large team offers Content Moderation Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Noida, India
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Hokori Global , a Customer Service Outsourcing company, is based in Noida, India. Their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Ilford, England
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Ilford Emergency Glaziers is a Content Moderation Services company. Headquartered in Ilford, England, the company was founded in 2011. Their team provides Content Moderation Services.
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$5,000+Undisclosed10 - 49Istanbul, Türkiye
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Blockchain Marketing company CryptoCrowd WEB3 Marketing Agency was established in 2020. Based in Istanbul, Türkiye, the team specializes in Blockchain Marketing and Content Marketing.
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UndisclosedUndisclosed10 - 49Thornton Heath, England
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Founded in 2014, Thornton Heath Glaziers is a Content Moderation Services company. The agency provides Content Moderation Services, and is small.
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$1,000+< $25 / hr250 - 999Makati City, Philippines
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BUNCH is a Content Moderation Services company headquartered in Makati City, Philippines. The team specializes in Content Moderation Services and Customer Service Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999Dallas, TX
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See all 1 projectsSkyLight Global is a US-based Business Process Outsourcing (BPO) and BPM company helping businesses simplify operations, support customers, and scale growth. With 12+ years of industry experience
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$1,000+$25 - $49 / hr50 - 249Pimpri-Chinchwad, India
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Back Office Outsourcing company Precise BPO Solution was launched in 2008. The midsize team provides Back Office Outsourcing and Data Annotation Services.
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UndisclosedUndisclosed250 - 999Gurugram, India
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Integrated Language Solutions Pvt. Ltd is a Translation company founded in 2005. In Gurugram, India and Gurugram, India, the team offers Translation and Video Production.
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$1,000+< $25 / hr250 - 999Aqaba, Jordan
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See all 1 projectsWe are a Outsourcering company focused on call center, social media and new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their
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$1,000+< $25 / hr50 - 249
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ACXend is a call center company. They provide Call Center Services and Content Moderation Services and are located in Mandaluyong City, Philippines and Cagayan de Oro City, Philippines.
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$5,000+< $25 / hr1,000 - 9,999Nairobi, Kenya
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Nakama Tech is a Nairobi, Kenya-based Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249
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Call IT Dev is an answering service company. The team specializes in Call Center Services and Customer Service Outsourcing, and the firm is in Casablanca, Morocco.
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$1,000+< $25 / hr50 - 249
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UniData is a Data Annotation Services company. Based in Dubai, United Arab Emirates, the agency was launched in 2016. Their team focuses on Data Annotation Services and Transcription.
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$1,000+Undisclosed10 - 49
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GODA AI is a small Content Moderation Services company established in 2021. Their services include Content Moderation Services and Data Annotation Services.
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$10,000+$150 - $199 / hr10 - 49Washington, DC
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Big data analytics company DataCraft Collective was established in 2019. The team focuses on BI & big data consulting & SI and Content Moderation Services and is in Washington, District of Columbia.
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UndisclosedUndisclosed2 - 9Thane, India
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Resear Infolabs, a Content Moderation Services and Digital Engineering company, was founded in 2024. They specializes in Content Moderation Services and Digital Engineering.
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UndisclosedUndisclosed250 - 999Noida, India
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Vaidik AI is a Generative AI company. The midsize Noida, India-based team specializes in Generative AI and Data Annotation Services. The firm was founded in 2018.
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$1,000+< $25 / hr50 - 249Bengaluru, India
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Midsize Data Annotation Services company Sunix AI, is headquartered in Bengaluru, India. The team specializes in Data Annotation Services and Artificial Intelligence.
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$1,000+$25 - $49 / hr10 - 49Frisco, TX
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See all 1 projectsWe help you create a clear, well-structured eBook that matches your voice and reads smoothly on every device. Our writers and editors shape your content with care so your draft feels polished and
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Undisclosed< $25 / hr2 - 9Chitungwiza, Zimbabwe
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Established in 2023, Defendem Solutions is a Customer Service Outsourcing and Content Moderation Services company. Their services include Customer Service Outsourcing and Content Moderation
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$1,000+$25 - $49 / hr10 - 49
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TheNeurotechai is a Data Annotation Services company established in 2025. The team offers Data Annotation Services and Content Moderation Services and is in Noida, India.
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$100,000+Undisclosed50 - 249Chicago, IL
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Founded in 2019, BookQuill is a Content Writing Services company. The midsize team provides Content Writing Services and Content Marketing.
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List of the Top 15 Chat Moderation Services
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$5,000+< $25 / hr1,000 - 9,999Levittown, NY
Ability to deliver
30/40.019/20 Reviews3.6/10 Clients & Experience7.4/10 Market PresenceService focus
20% Content Moderation Services35% Chat Moderation Services80% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Content Moderation Services25% Chat Moderation Services90% Other -
$50,000+< $25 / hr1,000 - 9,999Pasig, Philippines
Ability to deliver
31.7/40.016.4/20 Reviews6.9/10 Clients & Experience8.4/10 Market PresenceService focus
20% Content Moderation Services10% Chat Moderation Services80% Other -
$100,000+Undisclosed10,000+Singapore, Singapore
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr10 - 49Lahore, Pakistan
Ability to deliver
35.2/40.016/20 Reviews9.6/10 Clients & Experience9.6/10 Market PresenceService focus
10% Content Moderation Services15% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249Portland, OR
Ability to deliver
31.9/40.017.6/20 Reviews6.1/10 Clients & Experience8.2/10 Market PresenceService focus
25% Content Moderation Services20% Chat Moderation Services75% Other -
$1,000+$150 - $199 / hr10 - 49San Francisco, CA
Ability to deliver
33.6/40.016.2/20 Reviews8.9/10 Clients & Experience8.5/10 Market PresenceService focus
10% Content Moderation Services10% Chat Moderation Services90% Other -
$5,000+< $25 / hr250 - 999Austin, TX
Ability to deliver
29.2/40.016.8/20 Reviews6.9/10 Clients & Experience5.5/10 Market PresenceService focus
10% Content Moderation Services15% Chat Moderation Services90% Other -
$1,000+< $25 / hr250 - 999Varna, Bulgaria
Ability to deliver
27.6/40.016.6/20 Reviews6.1/10 Clients & Experience4.9/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249Gurugram, India
Ability to deliver
26.9/40.016.2/20 Reviews6.2/10 Clients & Experience4.6/10 Market PresenceService focus
15% Content Moderation Services35% Chat Moderation Services85% Other -
$1,000+< $25 / hr1,000 - 9,999Sibulan, Philippines
Ability to deliver
24.3/40.016.8/20 Reviews1.6/10 Clients & Experience6/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr10 - 49Oakland Park, FL
Ability to deliver
27.4/40.016.6/20 Reviews6.8/10 Clients & Experience4/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr10 - 49Noida, India
Ability to deliver
27.4/40.017.4/20 Reviews2.6/10 Clients & Experience7.3/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$5,000+< $25 / hr1,000 - 9,999New York, NY
Ability to deliver
23.4/40.017.8/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
10% Content Moderation Services10% Chat Moderation Services90% Other -
$1,000+$50 - $99 / hr10 - 49اربيل, Iraq
Ability to deliver
23.4/40.016.2/20 Reviews2.1/10 Clients & Experience5.2/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249
Ability to deliver
23/40.016.2/20 Reviews2.2/10 Clients & Experience4.6/10 Market PresenceService focus
10% Content Moderation Services15% Chat Moderation Services90% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Levittown, NY
Ability to deliver
14.2/40.00/20 Reviews4.7/10 Clients & Experience9.5/10 Market PresenceService focus
25% Content Moderation Services20% Chat Moderation Services75% Other -
UndisclosedUndisclosed10 - 49New Delhi, India
Ability to deliver
22/40.016.2/20 Reviews0.9/10 Clients & Experience4.9/10 Market PresenceService focus
10% Content Moderation Services10% Chat Moderation Services90% Other -
$1,000+< $25 / hr10 - 49Warszawa, Poland
Ability to deliver
21.2/40.016.6/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
12% Content Moderation Services15% Chat Moderation Services88% Other -
$50,000+< $25 / hr10,000+Santa Monica, CA
Ability to deliver
11.6/40.00/20 Reviews1.7/10 Clients & Experience10/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$10,000+Undisclosed10,000+Córdoba, Argentina
Ability to deliver
6.8/40.00/20 Reviews0/10 Clients & Experience6.8/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$10,000+$50 - $99 / hr10 - 49Wilmington, DE
Ability to deliver
11.7/40.00/20 Reviews7.1/10 Clients & Experience4.6/10 Market PresenceService focus
20% Content Moderation Services20% Chat Moderation Services80% Other -
$1,000+< $25 / hr1,000 - 9,999
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Content Moderation Services25% Chat Moderation Services80% Other -
$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Content Moderation Services20% Chat Moderation Services80% Other -
$10,000+Undisclosed1,000 - 9,999Bengaluru, India
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
65% Content Moderation Services15% Chat Moderation Services35% Other -
$1,000+< $25 / hr50 - 249Noida, India
Ability to deliver
10.5/40.00/20 Reviews4.5/10 Clients & Experience6/10 Market PresenceService focus
10% Content Moderation Services25% Chat Moderation Services90% Other -
UndisclosedUndisclosed50 - 249Ilford, England
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
100% Content Moderation Services20% Chat Moderation Services
Chat Moderation Agency FAQs
Outsourcing lowers overhead by eliminating recruiter, training, and scheduling costs while giving you instant access to specialized talent and enterprise-grade tools. Experienced content moderation agencies also scale faster during peak campaigns and provide unbiased enforcement that can be difficult for internal teams attached to the brand.
Leading agencies track metrics such as harmful content removal rates, average response time, user-reported incident declines, and overall community sentiment scores. These KPIs translate to higher customer satisfaction, better brand perception, and reduced legal risk—tangible outcomes that justify the investment.
- Which platforms and languages do you support natively?
- How do you balance AI tools with human review?
- What is your average response and escalation time?
- How do you train moderators on brand voice and compliance rules?
- How is data stored, and what certifications do you hold?
- Can you share case studies that show measurable impact (e.g., reduced toxicity, higher engagement)?
Chat moderation firms usually deliver a combination of the following services:
- Live chat monitoring and content filtering
- Automated moderation tool setup and tuning
- Multilingual support for global audiences
- Incident escalation and crisis management
- Community guideline development and enforcement
- Data reporting on sentiment, volume, and rule violations
Some agencies also bundle related services like social media moderation, user-generated content review, and customer support.
Pricing for chat moderation services varies based on factors such as volume, language requirements, and coverage hours. Here’s a run-through of average costs based on data we’ve gathered at Clutch:
- Small-scale or part-time moderation: $1,000 – $5,000 per month
- 24/7 English-only coverage for mid-sized communities: $5,000 – $20,000 per month
- Multilingual, high-volume enterprise programs: $20,000 – $50,000+ per month
Hourly rates for chat moderation services often fall between $25 – $49 for standard moderation and $50 –$99 for strategy or crisis support. Ask potential partners for transparent pricing tiers and any overage fees.
Begin by outlining your must-have coverage (languages, hours, platforms). Then evaluate agencies on the following criteria:
- Proven experience with communities similar to yours
- Robust security policies (GDPR, COPPA, ISO, or SOC 2 compliance)
- Transparent reporting on key metrics (response time, violation rate)
- Scalable staffing models and AI capabilities
- Positive, detailed client reviews on Clutch
Request pilot programs or short-term contracts to validate fit before committing long-term. Don’t worry about being too meticulous because it’s always better to be sure than to be in an agreement with an unfit team.
Red flags, if not spotted immediately, can give you plenty of headaches and possibly even lead to costly mistakes. Be cautious of agencies that check any of these examples:
- Promise 100% error-free moderation—human nuance makes this unrealistic
- Lack of documented security and data-privacy protocols
- Provide generic, copy-and-paste proposals with no community-specific insights
- Resist sharing sample reports or real client references
- Offer rates far below market averages without explaining how quality is maintained
A chat moderation company monitors and manages real-time conversations on digital platforms to keep them safe, compliant, and aligned with brand guidelines. Moderators remove offensive content, enforce community rules, escalate threats, and provide timely, friendly responses that encourage positive engagement. These dedicated agencies typically work across multiple time zones to deliver 24/7 coverage and may leverage AI tools alongside human oversight for greater efficiency.