Top Chat Moderation Agencies
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$1,000+< $25 / hr1,000 - 9,999Pasig, Philippines
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See all 11 projectsEnshored is a business process outsourcing company that specializes in customer service, back-office support, and data management. Their reviews highlight a 90% success rate in achieving SLAs and emphasize their flexibility, adaptability, and proactive problem-solving capabilities. Clients commend Enshored for saving costs, enhancing workflow efficiency, and seamlessly integrating into business operations, with no significant areas for improvement noted.
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$1,000+< $25 / hr50 - 249Portland, OR
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See all 16 projectsTECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.
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$100,000+Undisclosed10,000+Singapore
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See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
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$1,000+$150 - $199 / hr10 - 49San Francisco, CA
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See all 8 projectsReputation Defense Network is a specialized company focusing on online reputation management, including the removal and suppression of negative content. Across the reviews, the company is praised for its effective strategies, seamless workflow, and industry expertise, with a 100% satisfaction rate reported. Clients consistently highlight their urgency, attention to detail, and comprehensive approach to restoring and enhancing online reputations.
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Undisclosed< $25 / hr1,000 - 9,999Sibulan, Philippines
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See all 1 projectsSmiles On Demand is a customer support and sales service provider, known for managing phone support, live chat, email inquiries, and outbound sales calls. The company receives 100% positive feedback, with clients noting their professionalism and efficient project management. Smiles On Demand has notably improved client satisfaction scores and has consistently resolved support tickets within three days.
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$1,000+< $25 / hr10 - 49Noida, India
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See all 23 projectsMacgence is a content moderation company specializing in user-generated content moderation and data labeling services. Approximately 100% of their feedback is positive, highlighting their precision in multilingual annotations and adaptability to client needs. Reviewers appreciate Macgence's proactive communication and attention to detail, noting their ability to improve chatbot accuracy and reduce error rates significantly.
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$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
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Phone answering service BELLSYSTEM24 VIETNAM is based in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
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See all 28 projectsHugo Inc. | Top CX Provider is a leading company specializing in user-generated content moderation services and community management, offering a range of solutions such as content safety services, UGC moderation, and online moderation services. Across their reviews, 100% of clients praise their ability to enhance efficiency, reduce response times, and deliver exceptional customer support, underscoring their dedication to quality and adaptability.
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$5,000+< $25 / hr1,000 - 9,999Levittown, NY
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See all 17 projectsCogito Tech LLC is a data annotation company providing services for AI model training and data labeling. Feedback from their reviews is overwhelmingly positive, with 90% of clients highlighting their high-quality deliverables, efficient project management, and adaptability to evolving requirements. Clients often commend their ability to maintain quality while meeting tight deadlines, though occasional suggestions mention potential improvement in labeling consistency.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
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See all 6 projectsHiredSupport is a customer support service provider specializing in live chat, email, and social media engagement. Their reviews highlight a consistent reduction in response times and improvements in customer satisfaction scores, with 100% of reviewers noting their professionalism and adaptability. They are highly valued for their ability to integrate seamlessly with client systems and manage dynamic project requirements effectively, achieving customer satisfaction ratings as high as 91%.
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$1,000+< $25 / hr50 - 249Gurugram, India
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See all 12 projectsTech Fi Technologies is a multifaceted company specializing in web development, call center services, and digital marketing solutions. The firm has consistently received positive feedback, with approximately 90% of reviewers praising their subject knowledge, efficiency, and communication. Clients commend their ability to deliver quality projects on time and within budget, though some suggest incorporating more innovative design ideas.
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$1,000+$50 - $99 / hr10 - 49اربيل, Iraq
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See all 3 projectsStanding Company is a versatile IT solutions provider specializing in mobile app development, IT infrastructure security, and custom POS systems. The company receives overwhelmingly positive feedback, with 100% of reviewers noting their creativity, flexibility, and problem-solving capabilities. Clients consistently commend their on-time project delivery, effective communication, and cost-effective services, making them a reliable choice for diverse tech needs.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsSWITCH360 is a customer service management company that excels in handling customer queries and order management through platforms like Zendesk and Shopify. Their reviews highlight their highly experienced team, punctual project delivery, and budget-friendly pricing. Remarkably, 100% of reviewers appreciate their culture fit and value alignment, contributing to increased customer satisfaction and a cleared backlog.
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$25,000+$25 - $49 / hr1,000 - 9,999Levittown, NY
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Anolytics is a Data Annotation Services company. Established in 2019, the firm is located in Levittown, New York. Their services include Data Annotation Services and Generative AI.
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UndisclosedUndisclosed10 - 49Delhi, India
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See all 1 projectsEnuncia Global is a language translation services company that excels in delivering precise translations for legal and medical content. The company is consistently praised for its straightforward pricing per page, timely deliveries, and high-quality output, with 100% of the reviews highlighting their professionalism and adherence to deadlines.
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$50,000+< $25 / hr10,000+Santa Monica, CA
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TaskUs is a call center company. Founded in 2008, the company is located in Santa Monica, California. Their services include Call Center Services and Back Office Outsourcing.
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$50,000+Undisclosed1,000 - 9,999American Fork, UT
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Established in 2008, ROI CX Solutions is a call center service. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+Undisclosed10,000+Córdoba, Argentina
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Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+$50 - $99 / hr10 - 49Wilmington, DE
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FingerLinks Infotech LLC, a phone answering service, is located in Wilmington, Delaware and Coonoor, India. The team focuses on Call Center Services and Transcription.
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$1,000+< $25 / hr1,000 - 9,999
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DDLab is a branding firm. The Baltimore, Maryland-based company focuses on Branding and UX/UI Design.
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$1,000+< $25 / hr50 - 249Noida, India
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Hokori Global , a Customer Service Outsourcing company, is based in Noida, India. Their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Ilford, England
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Ilford Emergency Glaziers is a Content Moderation Services company. Headquartered in Ilford, England, the company was founded in 2011. Their team provides Content Moderation Services.
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UndisclosedUndisclosed10 - 49Thornton Heath, England
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Founded in 2014, Thornton Heath Glaziers is a Content Moderation Services company. The agency provides Content Moderation Services, and is small.
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UndisclosedUndisclosed250 - 999Gurugram, India
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Integrated Language Solutions Pvt. Ltd is a Translation company founded in 2005. In Gurugram, India and Gurugram, India, the team offers Translation and Video Production.
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$1,000+< $25 / hr250 - 999Aqaba, Jordan
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See all 1 projectsWe are a Outsourcering company focused on call center, social media and new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their
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$1,000+< $25 / hr50 - 249
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UniData is a Data Annotation Services company. Based in Dubai, United Arab Emirates, the agency was launched in 2016. Their team focuses on Data Annotation Services and Transcription.
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$1,000+Undisclosed10 - 49
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GODA AI is a small Content Moderation Services company established in 2021. Their services include Content Moderation Services and Data Annotation Services.
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$10,000+$50 - $99 / hr50 - 249Louisville, KY
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Shaip is a Data Annotation Services company. The team provides Data Annotation Services and Generative AI and is located in Louisville, Kentucky.
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$10,000+$150 - $199 / hr10 - 49Washington, DC
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Big data analytics company DataCraft Collective was established in 2019. The team focuses on BI & big data consulting & SI and Content Moderation Services and is in Washington, District of Columbia.
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UndisclosedUndisclosed2 - 9Thane, India
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Resear Infolabs, a Content Moderation Services and Digital Engineering company, was founded in 2024. They specializes in Content Moderation Services and Digital Engineering.
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$1,000+< $25 / hr50 - 249Bengaluru, India
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Midsize Data Annotation Services company Sunix AI, is headquartered in Bengaluru, India. The team specializes in Data Annotation Services and Artificial Intelligence.
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Undisclosed< $25 / hr2 - 9Chitungwiza, Zimbabwe
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Established in 2023, Defendem Solutions is a Customer Service Outsourcing and Content Moderation Services company. Their services include Customer Service Outsourcing and Content Moderation
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UndisclosedUndisclosed250 - 999Noida, India
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Vaidik AI is a Generative AI company. The midsize Noida, India-based team specializes in Generative AI and Data Annotation Services. The firm was founded in 2018.
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$100,000+Undisclosed50 - 249Chicago, IL
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Founded in 2019, BookQuill is a Content Writing Services company. The midsize team provides Content Writing Services and Content Marketing.
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UndisclosedUndisclosed10 - 49
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Digital Squad Division is a branding firm. The team specializes in Branding and Marketing Strategy, and the agency is based in Giza, Egypt.
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$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
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Parts Connect is a software development firm. They are based in Los Angeles, California and have small team of experts. Their services include Custom Software Development and Web Development.
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$1,000+< $25 / hr250 - 999
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Web design agency Arigemi specializes in Web Design and Graphic Design. They were launched in 2019.
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Undisclosed< $25 / hr10 - 49
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Branding company CXBlues is headquartered in Lahore, Pakistan. Established in 2023, the team specializes in Branding and Conversion Optimization.
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$1,000+$25 - $49 / hr50 - 249
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Primer Wiki Publisher is a Transcription company located in San Francisco, California. Their services include Transcription and Content Writing Services.
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Undisclosed$50 - $99 / hr2 - 9
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Wordesty is a Content Writing Services company. They focus on Content Writing Services and Content Marketing and are located in Lviv, Ukraine.
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Undisclosed< $25 / hr10 - 49
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IPI Solutions, an answering service, is located in Brașov, Romania. Founded in 2020, the team provides Call Center Services and Content Moderation Services.
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$10,000+Undisclosed50 - 249Los Angeles, CA
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Content Writing Services company Help Academic is in Los Angeles, California. They offer Content Writing Services and Content Marketing.
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$1,000+$150 - $199 / hr2 - 9Townsend, MA
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Blue Glass Solutions is an AI company. They are in Townsend, Massachusetts and have small team of experts. Their services include Artificial Intelligence and Call Center Services.
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$5,000+< $25 / hr10 - 49
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IT managed services company BizzHelpdesk.com (XTEALTH Private Limited) specializes in IT managed services and IT staff augmentation. They are headquartered in Patna, India.
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$5,000+< $25 / hr50 - 249Karur, India
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ARK Infotech is a data analytics company. Located in Karur, India, the team offers BI & big data consulting & SI and Artificial Intelligence.
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$1,000+$25 - $49 / hr10 - 49
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Esycommerce Digital Services LLC is an IT staff augmentation company. They focus on IT staff augmentation and Artificial Intelligence and were founded in 2011.
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$1,000+$25 - $49 / hr10 - 49
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Cinetica Digital is a website development firm. The São Paulo, Brazil-based firm focuses on Web Development and Cybersecurity.
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$1,000+< $25 / hr10 - 49Springfield, VA
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See all 1 projectsLowkia is a versatile business process outsourcing (BPO) provider that delivers tailored solutions to enhance operational efficiency and drive growth across multiple industries. Specializing in
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$1,000+$25 - $49 / hr2 - 9Khambhat, India
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Wegrow Infotech is a Market Research company located in Khambhat, India. They offer Market Research and Content Moderation Services.
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$1,000+$25 - $49 / hr10 - 49
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See all 1 projectsBook Writing Website offers a comprehensive suite of services including ghostwriting, publishing, marketing, website development, developmental editing, proofreading, and strategic press releases. The reviews highlight the company’s effective project management, timely delivery, and client-centric approach, with emphasis on their extensive publishing network and innovative marketing strategies. Improvements could include clearer communication and diversification of marketing strategies.
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List of the Top 12 Chat Moderation Services
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$5,000+< $25 / hr1,000 - 9,999Levittown, NY
Ability to deliver
30.8/40.019.8/20 Reviews3.6/10 Clients & Experience7.4/10 Market PresenceService focus
20% Content Moderation Services35% Chat Moderation Services80% Other -
$1,000+< $25 / hr1,000 - 9,999Long Beach, CA
Ability to deliver
32.1/40.016.8/20 Reviews6.9/10 Clients & Experience8.4/10 Market PresenceService focus
30% Content Moderation Services10% Chat Moderation Services70% Other -
$100,000+Undisclosed10,000+Singapore
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr10 - 49Rancho Cucamonga, CA
Ability to deliver
35.2/40.016/20 Reviews9.6/10 Clients & Experience9.6/10 Market PresenceService focus
10% Content Moderation Services15% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249Portland, OR
Ability to deliver
31.7/40.017.4/20 Reviews6.1/10 Clients & Experience8.2/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+$150 - $199 / hr10 - 49San Francisco, CA
Ability to deliver
33.2/40.016.2/20 Reviews8.9/10 Clients & Experience8.1/10 Market PresenceService focus
10% Content Moderation Services10% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249Gurugram, India
Ability to deliver
26.9/40.016.2/20 Reviews6.2/10 Clients & Experience4.6/10 Market PresenceService focus
15% Content Moderation Services35% Chat Moderation Services85% Other -
Undisclosed< $25 / hr1,000 - 9,999San Diego, CA
Ability to deliver
24.3/40.016.8/20 Reviews1.6/10 Clients & Experience6/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr10 - 49Noida, India
Ability to deliver
28.6/40.018.6/20 Reviews2.6/10 Clients & Experience7.3/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+$50 - $99 / hr10 - 49اربيل, Iraq
Ability to deliver
23.4/40.016.2/20 Reviews2.1/10 Clients & Experience5.2/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249Los Angeles, CA
Ability to deliver
23.2/40.016.4/20 Reviews2.2/10 Clients & Experience4.6/10 Market PresenceService focus
10% Content Moderation Services15% Chat Moderation Services90% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Levittown, NY
Ability to deliver
14.2/40.00/20 Reviews4.7/10 Clients & Experience9.5/10 Market PresenceService focus
25% Content Moderation Services20% Chat Moderation Services75% Other -
UndisclosedUndisclosed10 - 49Delhi, India
Ability to deliver
22/40.016.2/20 Reviews0.9/10 Clients & Experience4.9/10 Market PresenceService focus
10% Content Moderation Services10% Chat Moderation Services90% Other -
$50,000+< $25 / hr10,000+Santa Monica, CA
Ability to deliver
11.6/40.00/20 Reviews1.7/10 Clients & Experience10/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
12.8/40.00/20 Reviews3.9/10 Clients & Experience8.9/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$10,000+Undisclosed10,000+Córdoba, Argentina
Ability to deliver
6.8/40.00/20 Reviews0/10 Clients & Experience6.8/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$10,000+$50 - $99 / hr10 - 49Wilmington, DE
Ability to deliver
11.7/40.00/20 Reviews7.1/10 Clients & Experience4.6/10 Market PresenceService focus
20% Content Moderation Services20% Chat Moderation Services80% Other -
$1,000+< $25 / hr1,000 - 9,999Baltimore, MD
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Content Moderation Services25% Chat Moderation Services80% Other -
$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Content Moderation Services20% Chat Moderation Services80% Other -
$1,000+< $25 / hr50 - 249Noida, India
Ability to deliver
10.5/40.00/20 Reviews4.5/10 Clients & Experience6/10 Market PresenceService focus
10% Content Moderation Services25% Chat Moderation Services90% Other -
UndisclosedUndisclosed50 - 249Ilford, England
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
100% Content Moderation Services20% Chat Moderation Services -
UndisclosedUndisclosed10 - 49Thornton Heath, England
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
100% Content Moderation Services25% Chat Moderation Services -
UndisclosedUndisclosed250 - 999Gurugram, India
Ability to deliver
6.4/40.00/20 Reviews0/10 Clients & Experience6.4/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr250 - 999Amman, Jordan
Ability to deliver
5/40.00/20 Reviews0/10 Clients & Experience5/10 Market PresenceService focus
17% Content Moderation Services20% Chat Moderation Services83% Other -
$1,000+< $25 / hr50 - 249Dubai, United Arab Emirates
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
15% Content Moderation Services35% Chat Moderation Services85% Other -
$1,000+Undisclosed10 - 49Kampala, Uganda
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
40% Content Moderation Services30% Chat Moderation Services60% Other
Chat Moderation Agency FAQs
Outsourcing lowers overhead by eliminating recruiter, training, and scheduling costs while giving you instant access to specialized talent and enterprise-grade tools. Experienced content moderation agencies also scale faster during peak campaigns and provide unbiased enforcement that can be difficult for internal teams attached to the brand.
Leading agencies track metrics such as harmful content removal rates, average response time, user-reported incident declines, and overall community sentiment scores. These KPIs translate to higher customer satisfaction, better brand perception, and reduced legal risk—tangible outcomes that justify the investment.
- Which platforms and languages do you support natively?
- How do you balance AI tools with human review?
- What is your average response and escalation time?
- How do you train moderators on brand voice and compliance rules?
- How is data stored, and what certifications do you hold?
- Can you share case studies that show measurable impact (e.g., reduced toxicity, higher engagement)?
Chat moderation firms usually deliver a combination of the following services:
- Live chat monitoring and content filtering
- Automated moderation tool setup and tuning
- Multilingual support for global audiences
- Incident escalation and crisis management
- Community guideline development and enforcement
- Data reporting on sentiment, volume, and rule violations
Some agencies also bundle related services like social media moderation, user-generated content review, and customer support.
Pricing for chat moderation services varies based on factors such as volume, language requirements, and coverage hours. Here’s a run-through of average costs based on data we’ve gathered at Clutch:
- Small-scale or part-time moderation: $1,000 – $5,000 per month
- 24/7 English-only coverage for mid-sized communities: $5,000 – $20,000 per month
- Multilingual, high-volume enterprise programs: $20,000 – $50,000+ per month
Hourly rates for chat moderation services often fall between $25 – $49 for standard moderation and $50 –$99 for strategy or crisis support. Ask potential partners for transparent pricing tiers and any overage fees.
Begin by outlining your must-have coverage (languages, hours, platforms). Then evaluate agencies on the following criteria:
- Proven experience with communities similar to yours
- Robust security policies (GDPR, COPPA, ISO, or SOC 2 compliance)
- Transparent reporting on key metrics (response time, violation rate)
- Scalable staffing models and AI capabilities
- Positive, detailed client reviews on Clutch
Request pilot programs or short-term contracts to validate fit before committing long-term. Don’t worry about being too meticulous because it’s always better to be sure than to be in an agreement with an unfit team.
Red flags, if not spotted immediately, can give you plenty of headaches and possibly even lead to costly mistakes. Be cautious of agencies that check any of these examples:
- Promise 100% error-free moderation—human nuance makes this unrealistic
- Lack of documented security and data-privacy protocols
- Provide generic, copy-and-paste proposals with no community-specific insights
- Resist sharing sample reports or real client references
- Offer rates far below market averages without explaining how quality is maintained
A chat moderation company monitors and manages real-time conversations on digital platforms to keep them safe, compliant, and aligned with brand guidelines. Moderators remove offensive content, enforce community rules, escalate threats, and provide timely, friendly responses that encourage positive engagement. These dedicated agencies typically work across multiple time zones to deliver 24/7 coverage and may leverage AI tools alongside human oversight for greater efficiency.