Call Center Services Customer Service Outsourcing Sales Outsourcing
Confidential
Aug. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with Smiles On Demand's attitude toward their jobs."

Oct 16, 2025

CEO, Stash Property

Brett Fort

Real estate
Brisbane, Australia
11-50 Employees
Online Review
Verified

Smiles On Demand provides outsourced customer support and sales services for a property investment platform. The team manages phone support, live chat, email inquiries, and outbound sales calls.

Smiles On Demand has resolved all customer support tickets in under three days, and the client has seen an improvement in their customer satisfaction score, which has increased from 3 to 4. The team delivers on time, communicates via email, and has an impressive attitude toward their work.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Stash Property, a digital platform that streamlines property investment and development by providing comprehensive property data, zoning rules, sales history, and environmental checks in a single, user-friendly research tool.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smiles On Demand to accomplish for your real estate platform?

We hired Smiles On Demand for customer support.

SOLUTION

What was the scope of their involvement?

Smiles On Demand provides customer support and sales services. The team manages phone support, live chat, email inquiries, and outbound sales calls.

What is the team composition?

We work with four teammates from Smiles On Demand.

How did you come to work with Smiles On Demand?

We found them through an online search. We chose them over other options because of their professionalism.

What is the status of this engagement?

We started working with them in August 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Smiles On Demand has resolved all customer support tickets in under three days. Our customer satisfaction score has increased from 3 to 4.

How did Smiles On Demand perform from a project management standpoint?

Smiles On Demand’s project management is good. The team delivers on time. We communicate via email.

What did you find most impressive about them?

We’re impressed with Smiles On Demand’s attitude toward their jobs.

Are there any areas they could improve?

There’s nothing they need to improve.

RATINGS

5.0

Business Entity Name	Smiles On Demand LLC
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	October 7, 2022
Status	Active
Last Updated	October 16, 2024
ID	7073538

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	October 18, 2024

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