Smiles On Demand

BACKGROUND

Introduce your business and what you do there.

 I’m the CEO of Stash Property, a digital platform that streamlines property investment and development by providing comprehensive property data, zoning rules, sales history, and environmental checks in a single, user-friendly research tool.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smiles On Demand to accomplish for your real estate platform?

 We hired Smiles On Demand for customer support.

SOLUTION

What was the scope of their involvement?

 Smiles On Demand provides customer support and sales services. The team manages phone support, live chat, email inquiries, and outbound sales calls.

What is the team composition?

 We work with four teammates from Smiles On Demand.

How did you come to work with Smiles On Demand?

 We found them through an online search. We chose them over other options because of their professionalism.

What is the status of this engagement?

 We started working with them in August 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

 Smiles On Demand has resolved all customer support tickets in under three days. Our customer satisfaction score has increased from 3 to 4.

How did Smiles On Demand perform from a project management standpoint?

 Smiles On Demand’s project management is good. The team delivers on time. We communicate via email.

What did you find most impressive about them?

 We’re impressed with Smiles On Demand’s attitude toward their jobs.

Are there any areas they could improve?

 There’s nothing they need to improve.