Tech Fi Technologies

BACKGROUND

Please describe your company and your position there.

I am one of the two founding directors of the company. I manage operations & finance at Flexiele.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tech Fi Technologies?

Our website needed redesign as it was more than 4 years old. We reached out to TechFi with our requirements. We had done primary homework of website layout and content and needed service provider who could translate our idea with their suggestions as well.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched for website development company and found TechFi meeting our criteria on budget and the subject knowledge required for project.

Describe the project in detail and walk through the stages of the project.

We mainly needed to redesign our website to be more crisp and clear with highlighting features of Flexiele HRMS suit. Wanted to change the layout, add more contemporary features to make it more informative for our prospective clients and general visitors.

How many resources from the vendor's team worked with you, and what were their positions?

Two. Developer and lead.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are happy with techFi’s approach towards providing solution. Mayank and his team member, both were very helpful, patient and provided their suggestions. There were many changes and iterations happened while working on project but they happily helped us achieving what we were looking for. Project was successfully delivered within decent timeframe and quality. Would highly recommend TechFi for such projects. Looking forward to have longer associations for recurring projects like digital marketing or other designing projects for our application too.

How effective was the workflow between your team and theirs?

Pretty effective.

What did you find most impressive or unique about this company?

Their knowledge of their subject and patience was impressive, achieving clients' satisfaction.

Are there any areas for improvement or something they could have done differently?

May be some what more out of the box designing ideas.

BACKGROUND

Please describe your company and your position there.

Jungleesale.com is an Online platform to provide peer to peer renting in all the categories. I am the Founder of this company and running this company from last 1 year. Our target market is India and we are currently active in New Delhi and Gurgaon.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tech Fi Technologies?

We hire Tech Fi Technologies to outsource our complete web development work. They developed our complete website and backend and now they are also providing us support in maintenance of it.

What were your goals for this project?

Our goal was to build a online system which should work in a way that no personal interaction should be there. Also we wanted a backend that can give us complete reports and manages our users.

SOLUTION

How did you select this vendor?

We hired Tech Fi Technologies after seeing their portfolio. The kind of software and websites they have developed is amazing. They are best in developing E-Commerce websites and our project was also similar to that so decided to hire them. Also, their cost was competitive in the market. They charged a very fair amount not too high and not too low.

Describe the project and the services they provided in detail.

They designed our complete front end and backend. The process started with the designing of PSDs of our front end. After that the HTML of our project was done. A lot of rounds were there in which we did a lot of changes in the HTML and after the predefined time frame we completed our designing phase. After this the backbone of our projected started and it was completed with all the features and functionalities that we wanted. It was done exactly same because they give us everything in written before starting the project.

What was the team composition?

If we talk about the team that worked on my project then it consist of around 4 members. 1 web designer, 2 web developer and 1 database expert. There was a team lead as well who managed the complete project and was in touch with me throughout the project duration. The best thing was that the founder of this company Mr. Mayank always asked my feedback and was involved in the complete process. I think this was the reason why our project got completed on time.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The portal is the backbone of our company and we are very happy with it. They did a great task in development of it.

How was project management arranged and how effective was it?

I xplained earlier as well that the best thing was, the founder of this company Mr. Mayank always asked my feedback and was involved in the complete process. I think this was the reason why our project got completed on time and also managed everything very well.

What did you find most impressive about this company?

The Team, The work, The deadlines, The management . . .

Are there any areas for improvement?

Yes, I would suggest them to deliver the project before deadlines. They delivered my project on time but the time taken was at a bit higher end. Like they took 10 days for a task which can be completed in 7 days. But because they committed 10 days and they delivered it in 10 days so i think it would not be fair too judge them on this.

BACKGROUND

Please describe your company and position.

I am the Omega TC Head of LT Foods

Describe what your company does in a single sentence.

Rice manufacturing and Sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tech Fi Technologies to accomplish?

• Sales calling

SOLUTION

How did you find Tech Fi Technologies?

• Referral
• Other

Why did you select Tech Fi Technologies over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tech Fi Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To arrange Sales executive for calling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have our internal matrix

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were fantastic in terms of delivery and response to every request was efficiently delivered 

What was your primary form of communication with Tech Fi Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Flexibility to your needs

Are there any areas for improvement or something Tech Fi Technologies could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Startegy and Growth of the company

Describe what your company does in a single sentence.

We are a social gaming entertainment platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tech Fi Technologies to accomplish?
To provide timely and quality resolution to our users

SOLUTION

How did you find Tech Fi Technologies?

Online Search

Why did you select Tech Fi Technologies over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tech Fi Technologies were assigned to this project?

19

Describe the scope of work in detail. Please include a summary of key deliverables.

Since partnering with TechFi in 2022, we continue to rely on their management of our chat support using Freshchat. They maintain a strong focus on delivering prompt, high-quality resolutions to our users, ensuring operational efficiency during specified service hours. TechFi's approach includes thorough agent training on Freshchat functionality and product knowledge, supported by robust quality metrics and timely issue escalation procedures. Their detailed reporting and analytics provide valuable insights into performance and user satisfaction, making them a trusted partner in our ongoing support operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over All CS Score improved from 40% to 60%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In our collaboration with TechFi since 2022, their project management has been commendable. They consistently deliver items on time, maintaining a reliable schedule for chat support operations using Freshchat. Whenever we've had specific needs or urgent requests, TechFi has been responsive and proactive in addressing them. Their ability to prioritize and adapt to our requirements has strengthened our partnership, ensuring smooth and effective management of our support services. Overall, TechFi's project management approach reflects their commitment to timely delivery and responsive customer service.

What was your primary form of communication with Tech Fi Technologies?

In-Person Meeting

What did you find most impressive or unique about this company?

Tech Fi Technologies' exceptional responsiveness and commitment to delivering timely resolutions stand out as particularly impressive and unique in our experience.

Are there any areas for improvement or something Tech Fi Technologies could have done differently?

While TechFi Technologies excels in responsiveness and delivery, there could be opportunities for enhancing proactive communication and better adherence to roasters

BACKGROUND

Please describe your company and your position there.

I run a personal injury law firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tech Fi Technologies, and what were your goals?

I required a website for my law firm and tech fi technologies was able to develop one for me.

SOLUTION

How did you select Tech Fi Technologies and what were the deciding factors?

They were referred to me by a friend who’s use their services in the past.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several meetings and they begin to work on website development. We worked concurrently throughout the process as I wrote most of the content and was able to suggest multiple edits to make the site exactly how I want it.

How many people from the vendor's team worked with you, and what were their positions?

One and I believe he was the owner

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I was very satisfied with their communication, their work product, and the overall experience.

Describe their project management style, including communication tools and timelines.

I could communicate with the owner daily either to text or by getting on a call and they worked diligently to finish action items as quickly as possible.

What did you find most impressive or unique about this company?

They worked diligently to finish action items as quickly as possible.

Are there any areas for improvement or something they could have done differently?

They allowed me to customize the website exactly how I wanted it

BACKGROUND

Please describe your company and your position there.

PINT is an online non-profit platform helping COVID-19 patients in need of plasma, find and match with donors quicker and more efficiently. Position: Founder of PINT

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tech Fi Technologies?

We hired Tech Fi for their call centre services

What were your goals for this project?

We hired them to reach out to the recovered patients on our platform for the purpose of encouraging them to donate plasma

SOLUTION

How did you select Tech Fi Technologies?

I found the company while browsing online and based on a call with the CEO as well as their costing, I knew they were the perfect fit.

Describe the project in detail.

The call centre agent was able to cover 2000 calls operating for 6 days a week over a 1 month timeline. The purpose of the calls was to encourage the recovered COVID-19 patients to donate their plasma to help treat patients currently suffering

What was the team composition?

One call centre agent.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

She was very effective in conversing and sympathising with the patients and could connect in various languages. Out of the 2000 patients she was able to encourage a significant number to donate their plasma.

How effective was the workflow between your team and theirs?

The work was very efficient. All data was shared in a systematic Excel format and reviewed by a senior staff. Very timely and methodical work.

What did you find most impressive about this company?

Their cost-effectiveness and efficiency of delivering the required work were impressive.

Are there any areas for improvement?

Not that I could identify.

BACKGROUND

Please describe your company and your position there.

I am the President of my Dental Corporation in california

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tech Fi Technologies?

Web Design, Consulting and Marketing

What were your goals for this project?

Have a fully enabled website and ROI

SOLUTION

How did you select this vendor?

Reference and reputation

Describe the project and the services they provided in detail.

Web design managing and hosting.

What was the team composition?

2-5 people

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The quality of work Tech Fi does in above and beyond. You can reach the actually players and get everything done right away. Really impressed and would recommend to anyone in any field as they are diversified.

How was project management arranged and how effective was it?

The quality of work Tech Fi does in above and beyond. You can reach the actually players and get everything done right away. Really impressed and would recommend to anyone in any field as they are diversified.

What did you find most impressive about this company?

The quality of work Tech Fi does in above and beyond. You can reach the actually players and get everything done right away. Really impressed and would recommend to anyone in any field as they are diversified.

Are there any areas for improvement?

The quality of work Tech Fi does in above and beyond. You can reach the actually players and get everything done right away. Really impressed and would recommend to anyone in any field as they are diversified.

BACKGROUND

Please describe your company and your position there.

Iam working as Project Associate an architecture school in India for the development and implementation of innovative projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tech Fi Technologies?

For mobile app development and website deployment.

What were your goals for this project?

To successfully develop and implement in ground as soon as soon as possible.

SOLUTION

How did you select this vendor?

On the basis of work portfolio.

Describe the project in detail.

An app for database generation and analysis of street vendors across the city.

What was the team composition?

One Project lead and Two Project Associates.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Field trials are going on.

How effective was the workflow between your team and theirs?

Great coordination.

What did you find most impressive about this company?

They have an indepth knowledge about the domain and related aspects.

Are there any areas for improvement?

Till now no such thing. Doing great.

BACKGROUND

Please describe your company and your position there.

Owner of Mortgage Company. We sell mortgages in the United States.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tech Fi Technologies?

They designed a custom website lead funnel to generate leads.

What were your goals for this project?

High Quality Website Lead Funnel.

SOLUTION

How did you select this vendor?

Compared their work.

Describe the project and the services they provided in detail.

Website lead funnel.

What was the team composition?

Team of developers and designers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

High quality end result.

How was project management arranged and how effective was it?

very direct , talked directly with designer.

What did you find most impressive about this company?

Communication and results. They're very high-quality and fast.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

HR.Consulting pvt.ltd. provides Staffing and Technology Solution services to enterprise customers. Our offices in gurgaon. I am CEO of this company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tech Fi Technologies?

we hire Techfi Fi Technogies to develop our website design.

What were your goals for this project?

HR.Consulting provide the Job. We place top talent through our four divisions: Technology Staffing, Professionals and Search and Placement. Our flexible staffing options include contract, contract-to-hire, direct hire.

SOLUTION

How did you select this vendor?

Through Google we select this vendor. web design our project

Describe the project and the services they provided in detail.

HR.Consulting is the career partner-for-life for top talent. Through successive engagements, we help them develop the best path to achieve their career goals.

What was the team composition?

2

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I got good service for website development company in affordable price, though Tech Fi Technologies.

How was project management arranged and how effective was it?

Effective project management includes strategies, tactics, and tools for. Functionality is concerned with the arrangement, quality for website development services.

What did you find most impressive about this company?

The way they collaborated to achieve a common goal or complete a task was the most impressive.

Are there any areas for improvement?

there is no such things for improvement...