# Reputation Defense Network Reputation Defense Network Reviews (8), Pricing, Services & Verified Ratings - Verified - 5.0 out of 5 average review rating - 1 connections joined Reputation Defense Network's Network [Visit Website](https://reputationdefensenetwork.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/reputation-defense-network) **Defamation Isn't Fair, We Level The Playing Field.** Reputation Defense Network is one of the fastest-growing Internet Content Removal companies in the U.S. We are the only company to offer guarantees on all of our work. We are #1 Ranked by GreatAgencies and considered one of the Top 5 ORM Companies in the World by Neil Patel. Created in the San Francisco Bay Area, we are surrounded by some of the most innovative and technical talent in the world, and we set out to build a team that would re-define the Internet Content Removal and Search Control space. We are not an SEO or marketing firm disguised as a reputation management company. Our focus is your reputation, nothing else. ## Company Information - Minimum project size: $1,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 1 Locations: - San Francisco, CA (Headquarters) - Founded in 2016 - 2 languages: English, Spanish - 4 timezones: Central Standard Time (CST), Eastern Standard Time (EST), Mountain Standard Time (MST), Pacific Standard Time (PST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 60% Public Relations - 10% Content Marketing - 10% Content Moderation Services - 10% Corporate Law - 10% Digital Strategy ### Focus Areas - Public Relations Focus: - 70% Online reputation management - 10% Corporate communications - 10% Crisis communications - 10% Investor relations - Digital and IT Strategy Consulting Focus: - 60% Digital Transformation - 40% Mobility Strategy - Content Moderation Media: - 60% Text Moderation - 15% Audio Moderation - 15% Image Moderation - 10% Video Moderation - Corporate Law Group: - 40% Contracts Law - 30% Product Liability Law - 20% Corporate Compliance Law - 10% Consumer Protection Law - Content Moderation Channels: - 35% Online Community Moderation - 25% Website Content Moderation - 20% Social Media Moderation - 10% Chat Moderation Services - 10% Profile Content Moderation ### Industries - 10% Other industries - 10% Consumer products & services - 10% Financial services - 10% Education - 10% Business services - 10% Manufacturing - 10% Politics - 10% Medical - 10% eCommerce - 10% Hospitality & leisure ### Clients - 50% Small Business (<$10M) - 30% Midmarket ($10M - $1B) - 20% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 5.0 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Reputation Defense Network's pricing is perceived as higher than some competitors, but clients value the results and guaranteed milestones. They offer tailored solutions with dedicated teams, ensuring effective communication and project management throughout the engagement. **Most Common Project Size**: $10,000 to $49,000 based on 8 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Public Relations: $10,000 to $49,000 based on 8 reviews ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Reputation Defense Network Review Insights Overall Review Rating: 5.0 - Quality: 4.9 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 ### Top Mentions - Knowledgeable (2 mentions) - Passionate about their work (2 mentions) - Understands their clients' needs (2 mentions) - Unique expertise (2 mentions) - Accessible (1 mentions) - Communicative (1 mentions) - Detail-oriented (1 mentions) - Experienced (1 mentions) - Great project management (1 mentions) - Great team (1 mentions) - High-quality work (1 mentions) - Honest (1 mentions) - Professional (1 mentions) - Timely (1 mentions) - Trustworthy (1 mentions) ### Review Highlights **High Level of Responsiveness** Clients appreciated the seamless communication and responsiveness from the team, often mentioning regular updates and ease of access to team members. **Comprehensive Service Offering** Reputation Defense Network offers a wide range of services including PR strategy, content creation, legal consultation, and ongoing reputation management, which clients found valuable. **Dedicated and Passionate Team** Clients noted the team’s passion and dedication to their projects, expressing that the team genuinely cared about achieving the best outcomes for their clients. **Impressive Speed of Action** Several clients were impressed by the speed at which the Reputation Defense Network team began working on their projects, highlighting their sense of urgency and quick results. **Effective Negative Content Suppression** Multiple clients reported successful suppression or removal of negative content, with Reputation Defense Network taking swift and effective action to mitigate damage and improve online reputation. **High Satisfaction with Results** Clients expressed high levels of satisfaction with the outcomes, often noting the successful removal of negative content and improved online presence. **Challenges with Speed of Process** One client mentioned the desire for a quicker process in managing online reputation, indicating that the time taken was a point of improvement. **Seamless Workflow and Communication** The workflow between clients and the Reputation Defense Network team was often described as seamless, with effective communication and collaboration throughout the projects. **Strong Industry Expertise** Clients consistently highlighted Reputation Defense Network’s deep understanding of online reputation management, noting their knowledge of effective strategies and insider techniques. **Higher Cost but Worthwhile** One client noted that the cost was higher compared to other companies, but found it justified due to the guaranteed milestones and successful results achieved. ### Reputation Defense Network Reviews #### Reputation Management for Medical Practice Firm (Featured Review) **The Project** - Services: Public Relations - Project size: $50,000 to $199,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: A medical practice firm hired Reputation Defense Network to employ PR strategies for their brand. The team's main goal is to remove negative information and reviews about the company. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CMO, Medical Practice Firm - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Oct 21, 2020 **Feedback Summary**: Aside from successfully eliminating the client's negative reviews, Reputation Defense Network also managed to enhance the company's online presence, branding, and reputation in their ongoing partnership. So far, it is a fruitful engagement. ""They clearly know what they are doing and executed on our goals as desired and advertised." " **BACKGROUND** Please describe your company and your position there. Chief medical and executive officer for health group. We provide high end health service to patients. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reputation Defense Network? When my business reputation was unfairly attacked on the web, The reputation defense network devised and executed an effective strategy to restore what I had worked so hard to have earned - a great reputation, particularly online! I am the top professional at a healthcare organization, and competitive stresses online caused others to unfairly attack us. Reputation defense network saved us! What were your goals for this project? Justly remove unfairly placed and non-truthful reviews and web references to our practice while enhancing a positive search of our company and its professionals. **SOLUTION** How did you select Reputation Defense Network? By referral after having poor success elsewhere. Describe the scope of their work in detail. RDN devised and carried out a multi-pronged plan to downplay inaccurate and harmful online material, while simultaneously boosting our brand across various search strings. The strategy was diverse and effective. What was the team composition? I dealt with the team lead, and left it to him to manage his RDN team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We were quite successful in managing the online attacks and improving our own online presence, branding, and reputation. How effective was the workflow between your team and theirs? Easy and straightforward electronic and telephonic communications. What did you find most impressive about this company? They clearly know what they are doing and executed on our goals as desired and advertised. Are there any areas for improvement? Online personality management takes time. I wish there was a way to do it quicker! --- #### Negative Content Suppression for Automotive Company **The Project** - Services: Public Relations - Project size: $10,000 to $49,999 - Project length: Aug. 2021 - Ongoing **Project Summary**: An automotive company has partnered with Reputation Defense Network to eliminate false and misleading information appearing on prominent websites. They have run strategies to suppress the negative content. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing, Automotive Company - Industry: Automotive - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 3, 2022 **Feedback Summary**: Reputation Defense Network's sense of urgency has led to the permanent deletion of extremely prominent negative information posted online. The team has impressively shown a speedy work approach and deep understanding of any situation. They have proved to be the perfect team for the task. ""We are very pleased with the overall outcome of the project."" **BACKGROUND** Please describe your company and your position there. Director of Marketing at an automotive company specializing in aftermarket performance for luxury exotic vehicles. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reputation Defense Network? Suppression of negative content **SOLUTION** How did you select this vendor and what were the deciding factors? Referred by a our PR company and we decided based on the initial conversation with a specialist Describe the project in detail and walk through the stages of the project. We were confronted with some negative content from an ex-employee that required immediate attention. Some of the information was false and misleading and was appearing on several prominent websites which were being found by our potential customers. We engaged Reputation Defense Network and they took immediate action on stopping the situation from getting worse but also working quickly to eliminate as much of the negative content as possible. They were highly effective in this stage and whatever could not be permanently removed we are actively suppressing and maintaining on later pages of search results. How many resources from the vendor's team worked with you, and what were their positions? We worked with approximately 3-4 individuals at any given time. The titles included were the Directory of Client Strategy, Director of Special Projects, Content Development team and their in house attorney. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We are very pleased with the overall outcome of the project, most of the extremely prominent negative information has been permanently removed. There are some residual URLs that are still ranking under very specific search terms, however, we are engaged in a longer term campaign to actively suppress them. We were amazed at how quickly the team got to work on the removal effort and quite honestly did not expect that it was even possible just from talking with our attorneys and a few other companies in the field who told us that removal is not possible. How effective was the workflow between your team and theirs? Seamless What did you find most impressive or unique about this company? The ease of access, their sense of urgency, and overall understanding of the industry and the gravity of the situation. Are there any areas for improvement or something they could have done differently? None come to mind. --- #### Reputation Management for Real Estate Company **The Project** - Services: Public Relations - Project size: $10,000 to $49,999 - Project length: Mar. 2020 - Ongoing **Project Summary**: Reputation Defense Network provides ongoing PR services for a real estate company. The team designs and handles campaigns to help the client improve their online presence. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Founder, Real Estate Company - Industry: Real estate - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Jan 28, 2021 **Feedback Summary**: Reputation Defense Network is successful in eliminating five negative reviews from the first page of the search result. Both teams work seamlessly together. The is equipped with the depth of knowledge on the subject and the ability to provide impressive results. ""They immediately take charge of our situation and worked continuously to solve the problem." " **BACKGROUND** Please describe your company and your position there. I am a founding member of Veritel Homes, LLC. The company engages in the acquisition and development of residential and commercial properties with a focus on sustainable development and renewable energy. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reputation Defense Network? We were being adversely affected by the presence of inaccurate and negative online content. We employed Reputation Defense Network to design and implement a campaign to showcase our brand, and improve our online presence. What were your goals for this project? To accurately convey our core principals and to negate the presence of inaccurate and harmful online content. **SOLUTION** How did you select Reputation Defense Network? We did an extensive web search and received recommendations and testimonials from trusted sources. We then vetted the top ranking service providers and ultimately chose Reputation Defense Network based on their proven results and unique ability to solve our problem in the shortest amount of time. Describe the scope of their work in detail. We went through an initial intake interview and Reputation Defense Netowrk developed a custom campaign based on our specific strengths, then implemented and maintained the effort to achieve the desired result. During the process, they have updated the campaign as our needs and goals have evolved. What was the team composition? We have worked closely with our project manager and other members of the team when necessary, including a founder and the lead content strategist. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Since beginning the campaign we have been successful in eliminating 5 of the negative page one search results, and are still working to make progress on the two negative items that remain. How effective was the workflow between your team and theirs? Our tems worked seamlessly and they were always very responsive to any questions or needs that we have had. What did you find most impressive about this company? They immediately take charge of our situation and worked continuously to solve the problem.We were also impressed by their depth of knowledge on the subject and their ability to provide results. Are there any areas for improvement? We of course would have liked the results be instantaneous, but we realize that is not realistic and is out of their control. --- #### Defamatory information Removal for Cybersecurity Firm **The Project** - Services: Public Relations - Project size: $10,000 to $49,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: Reputation Defense Network was engaged by a cybersecurity firm to help them eliminate false and defamatory information about their company. They provide technical and PR teams as well as defamation attorneys. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, International Cybersecurity Firm - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 4, 2020 **Feedback Summary**: While the work is ongoing, the partnership thus far resulted in the successful removal of several negative articles and posts about the company. Reputation Defense Network is detailed, communicative, and skilled. Their consistent positive results secure the continued collaboration. ""They know all pros and cons of each strategy, and each step is carefully taken." " **BACKGROUND** Please describe your company and your position there. We are an international cybersecurity firm providing dark web business security, scanning, and monitoring. We also provide personal identification monitoring software platforms. I am the president of the company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reputation Defense Network? Our company had a rogue acquaintance who misrepresented himself as a partner and went around taking investment funds from people for himself. This caused false and defamatory information to circulate about my company on the internet. What were your goals for this project? I wanted this false information completely deleted or corrected. Also, I wanted this person to stop what he was doing and clear our brand. **SOLUTION** How did you select Reputation Defense Network? I found this vendor through a Google search. They were one of the first ones that I saw. Describe the scope of their work in detail. First, we had our initial phone call where I went over the problems and negative press that we were having. I went over each of the offending pieces of content that I could find. Their team went through their complete audit, then came back to us with a proposal. Once we started they had a full technical and PR team on board for different parts of our project. On some occasions, their defamation attorneys were also called upon. They created our online creatives, wrote to webmasters, and managed our entire online presence. There were many other intricate techniques used that I would have never thought of. Our management team relied on them for strategy because they had important insider knowledge in the field. All we had to do was to look over and approve deliverables and content and they did the rest. What was the team composition? We currently work with about four different team members and two of their defamation attorneys were also engaged at various points. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Many of the articles and posts were deleted from multiple websites. As a side benefit, they were able to rank us on Google and take control of our search results on Google. Some of the outlets weren't cooperating, but those links had been moved to page 3 of Google. I am satisfied with the results. How effective was the workflow between your team and theirs? We work well together. We have monthly reports, and they are keeping us updated throughout the process. I would say the workflow is great. What did you find most impressive about this company? After interviewing many other companies I found this company simply made more sense and they have a very high level of understanding of the reputation industry. They know all pros and cons of each strategy, and each step is carefully taken. I would say the attention to detail and experience of the team was most impressive to me Are there any areas for improvement? Nothing that comes to mind, although the cost was a bit higher than some of the others, we really wanted results with guaranteed milestones. I was quoted lower costs by some of the overseas companies in India and evens some US companies. We didn't hire those companies, so I can't say for sure what kind of results we would have gotten. --- #### Defamatory Information Removal for Mktg & Advertising Firm **The Project** - Services: Public Relations - Project size: $10,000 to $49,999 - Project length: Sep. 2020 - Ongoing **Project Summary**: Reputation Defense Network manages the PR tactics of a marketing and advertising firm. The team works to remove false reviews about the company and spearheads their site optimization efforts too. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Strategic Planning, Advertising & Mktg Firm - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Oct 23, 2020 **Feedback Summary**: Reputation Defense Network's ongoing partnership satisfies the client. So far, they have managed to show incredible results, steadily and effectively eradicating ungrounded negative information. They are reliable, communicative, and organized. ""The workflow and everything is going well." " **BACKGROUND** Please describe your company and your position there. Our company helps and manages Amazon sellers and e-commerce stores. We also provide education and coaching courses. I am the president of my company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reputation Defense Network? Our company hired reputation defense for a review removal project and suppression of a few forum links where our company was mentioned unfairly. What were your goals for this project? We wanted to maintain a truthful image of our company on Google. For some reason, Google was picking up some Reddit posts and displaying it pretty high in the search results. **SOLUTION** How did you select Reputation Defense Network? I found this vendor through a list website called greatagencies.com. They are the #1 staff pick, so we gave them a call. Describe the scope of their work in detail. We chose to go with a more aggressive approach because it was affecting our sales. We had a kick-off call/interview with James where he asked us detailed questions about our business and issues. Then he came back with a detailed analysis of our situation and what our next action steps are. He had a few different interesting approaches. Their team saw a few opportunities to contact the webmaster directly, so they reached out directly. We had some links on Google where they are actively optimizing for us. Their PR department got us really good placements are some prominent publications. What was the team composition? The team is comprised of a PR person, 2 writers, and a project manager. We haven’t had to engagement any of their attorneys yet, but that is a possibility. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Within 30 days, we saw a lot of movement on our Google results as James predicted from our conversations. It is still a work in progress, but we are happy with the results so far. A couple of false reviews had been deleted on those copycat websites. They seem like exact copies of the same thing that was posted on forums. How effective was the workflow between your team and theirs? The workflow and everything is going well. We get a call once per week with updates where they are checking in on our project and concerns. We get reports once per month. What did you find most impressive about this company? I think what really impressed me was their systems. They seem to have systems for everything. Our company called many-many similar companies, but we went with Reputation Defense because they specialized in just reputation. Talking to their team, our team realized that they knew what they were talking about. Are there any areas for improvement? So far so good. Again, our project is in progress. --- #### Public Relations for Credit Card Company **The Project** - Services: Public Relations - Project size: $50,000 to $199,999 - Project length: Feb. 2019 - Ongoing **Project Summary**: Reputation Defense Network provides ongoing public relations to a credit card company. They removed false reviews, blogs, and videos that continued to damage the client's brand. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Founder, Credit Card Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 6, 2020 **Feedback Summary**: Reputation Defense Network managed to remove 23 false reviews and 2 different videos and a blog. The team provided seamless workflow and communication throughout the project. They were passionate about helping the client. ""We are 100% satisfied with the work and couldn't be happier." " **BACKGROUND** Please describe your company and your position there. I am the CEO and founder of my company. We are the largest provider of custom metal credit cards online. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reputation Defense Network? We were being attacked by competitors with false reviews, blogs and videos that were discrediting our business. We needed immediate assistance in removing this content because it was damaging our brand severely. What were your goals for this project? Our goals were to remove negative information appearing as quickly as possible. **SOLUTION** How did you select Reputation Defense Network? We were referred to them from our local counsel who had worked with them in the past. They are in San Francisco and we are in Silicon Valley so face to face meetings were important for us. Describe the scope of their work in detail. They were able to work hand in hand with our attorney and also Google and multiple review platforms to rid the negative reviews. They were also able to remove a defamatory blog that was hosted by a competitor. They were very detailed in their approach and were able to not only remove the negative information but stop them from furthering their efforts. We were actually able to identify down to the name on the ISP account and determine that it was a competitor doing the damage. They have since ceased all activity. What was the team composition? There were about 2 team members and our attorney working on the project. We had very consistent communication and had no issues to speak of. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We were able to have approximately 23 negative reviews removed, including 2 different videos and a blog. We are still working to improve our overall reputation and build a content shield to prevent this from happening again. How effective was the workflow between your team and theirs? Seamless. We have no complaints. What did you find most impressive about this company? The passion. They are incredibly talented yes, but their passion to actually get the job done was impressive. It's hard to find people that truly care about your company as much as you do. I felt that there was a genuine bond between our company and theirs in terms of fighting for the results we wanted. Are there any areas for improvement? None that our team can think of. We are 100% satisfied with the work and couldn't be happier. --- #### Removal of Negative Content for SaaS Company **The Project** - Services: Public Relations - Project size: $10,000 to $49,999 - Project length: Feb. 2018 - Ongoing **Project Summary**: Reputation Defense Network was hired to eliminate ungrounded negative information about the company. The team also focuses its efforts on implementing a full PR strategy to battle against future attacks. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO & Co-Founder, IT Services Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 7, 2020 **Feedback Summary**: Reputation Defense Network's ongoing engagement extremely pleases the client. The company is satisfied that the negative links have been transferred to the third page of Google. Overall, they have the passion, dedication, and skills to turn things around, in order to protect their client's business. ""We are still working with Reputation Defense Networks' team very closely to protect our brand and business." " **BACKGROUND** Please describe your company and your position there. We are a National SAAS company that has created an online market place for medium to large builders and licensed contractors to find, easily filter, schedule, bid, and share projects quickly and effectively. I am the COO and co-founder of my company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reputation Defense Network? We had an overly zealous blogger who wrote about us and rated our software unfairly a year ago during beta stages of the software. He didn't even bother to send an email, nor did he interview us. He wrote a few comparison articles about us and a few of our quasi-competitors as a lead generation tool to make money for himself. What were your goals for this project? The goal for this project is to get him to remove or update his blog articles about us, which are completely ungrounded and unfair. This information is already old, and we had already moved on from the bugs. **SOLUTION** How did you select Reputation Defense Network? We were referred to Reputation Defense Network through a digital marketing company we had worked with. We layout the issues and they immediately were able to begin to apply their solutions. Describe the scope of their work in detail. The engagement comprised of an attorney hired by the vendor to engage the author. Our review software was set up, and we were trained on it. This software is used for encouraging our current users to ask for help and make changes to the software. A full "reputation shield" strategy was put in place as an ongoing defense against future attacks from bloggers and reviewers with a hidden agenda. We have an online PR campaign engagement, which doubles as a reputation shield. What was the team composition? We were assigned the main reputation specialist, an attorney, a PR manager, and a content strategist. There was also a review management person, but we are not in direct contact. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We are engaged in a removal and suppression campaign currently. The software systems are set up, and we are careful with our customers’ voices and finding out more about what our users are looking for. I think it's definitely a benefit of engaging our users more often. The main negative links have already moved into page three of Google, so I am pleased with the results. How effective was the workflow between your team and theirs? We are still working with Reputation Defense Networks' team very closely to protect our brand and business. Their customer service is excellent because they have a dedicated person who calls us regularly to introduce new creative strategies into our existing efforts. What did you find most impressive about this company? I found that their depth of knowledge about the online reputation industry is the most impressive. I also really like the team members' knowledge and drive because it's very difficult to find passionate and trustworthy people in the online marketing world. Are there any areas for improvement? They are very well organized as a smaller team and are busy most of the time. Most of the meetings must be scheduled by appointment, and emails are usually answered at the end of the day or the next morning. --- #### Reputation Management for Real Estate Investment Firm **The Project** - Services: Public Relations - Project size: $10,000 to $49,999 - Project length: Feb. 2018 - Ongoing **Project Summary**: Reputation Defense Network provided PR services for a real estate investment firm. The team worked to remove negative information that was coming up in search results for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Principle, Real Estate Investment Firm - Industry: Real estate - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 15, 2020 **Feedback Summary**: The reputation management helped the client retain customers by removing negative content from search results. Reputation Defense Network is knowledgeable and hard-working, producing quality results. The team establishes a smooth workflow. ""They did exactly what they said they were going to do." " **BACKGROUND** Please describe your company and your position there. Principal, Real Estate Investment Firm **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reputation Defense Network? We hired them to remove some negative information that was appearing for my personal and company brand. What were your goals for this project? The goal was to completely remove and/or suppress the content as far back as possible. **SOLUTION** How did you select this vendor? We were referred to this vendor through a PR firm that we had worked with in the past on other projects unrelated. They highly recommended them for their abilities in this specific field. Describe the scope of their work in detail. From the onset, they were able to develop a plan to completely remove the negative information that was coming up in search results for our brand. The process was very smooth and they explained in detail all of the terminologies that were new to us, given that this was our first experience with an online attack of this nature. What was the team composition? One of the refreshing aspects of working with this team was the ability to be able to call or text the principles that were directly working on this campaign from day one. A pet peeve of mine when working with any company is good communication. Often times it is difficult to get a hold of companies once they have received payment for services, whereas in this case, we did not have to pay until the service was complete. I'm not sure if other companies operate like this but this was a key factor in our decision to move forward quickly as we had very little risk. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? From the start of this project, we were getting calls from potential clients who were referencing the negative information online, and often times they would disappear or go silent without further explanation. We knew this was affecting us, however, we were not able to gauge exactly how much. Since removing this piece of content from search results, we have not been hindered in our sales process since. How effective was the workflow between your team and theirs? Seamless. No other way to describe it. They did exactly what they said they were going to do. What did you find most impressive about this company? Their guarantee. Are there any areas for improvement? None that easily come to mind. We are still actively working with them and have had no issues since starting. --- #### Reputation Management for Medical Practice Firm **The Project** - Services: Public Relations - Project size: $50,000 to $199,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: A medical practice firm hired Reputation Defense Network to employ PR strategies for their brand. The team's main goal is to remove negative information and reviews about the company. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CMO, Medical Practice Firm - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Oct 21, 2020 **Feedback Summary**: Aside from successfully eliminating the client's negative reviews, Reputation Defense Network also managed to enhance the company's online presence, branding, and reputation in their ongoing partnership. So far, it is a fruitful engagement. ""They clearly know what they are doing and executed on our goals as desired and advertised." " **BACKGROUND** Please describe your company and your position there. Chief medical and executive officer for health group. We provide high end health service to patients. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Reputation Defense Network? When my business reputation was unfairly attacked on the web, The reputation defense network devised and executed an effective strategy to restore what I had worked so hard to have earned - a great reputation, particularly online! I am the top professional at a healthcare organization, and competitive stresses online caused others to unfairly attack us. Reputation defense network saved us! What were your goals for this project? Justly remove unfairly placed and non-truthful reviews and web references to our practice while enhancing a positive search of our company and its professionals. **SOLUTION** How did you select Reputation Defense Network? By referral after having poor success elsewhere. Describe the scope of their work in detail. RDN devised and carried out a multi-pronged plan to downplay inaccurate and harmful online material, while simultaneously boosting our brand across various search strings. The strategy was diverse and effective. What was the team composition? I dealt with the team lead, and left it to him to manage his RDN team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We were quite successful in managing the online attacks and improving our own online presence, branding, and reputation. How effective was the workflow between your team and theirs? Easy and straightforward electronic and telephonic communications. What did you find most impressive about this company? They clearly know what they are doing and executed on our goals as desired and advertised. Are there any areas for improvement? Online personality management takes time. I wish there was a way to do it quicker! --- ## Portfolio & Awards ### Crisis Mitigation & Suppression of Negative News The client came to us with an urgent need to protect the brand from a national news story that negatively impacted the brand.  After our initial engagement and targeted suppression of the initial round of news articles were completed, we had received word from their internal PR department that a major investigative news piece was in the process of being developed.  The RDN team deployed a robust insulation layer and buffering system to protect against this crisis and anticipated negative keywords that would be included in the future piece.  After the story was released and propagated throughout the search landscape, RDN was able to prevent it from ranking in the first 3 pages of Google and continues to maintain this effort.  The client has been extremely appreciative of our efforts and we commend them for being very proactive in their endeavor to find a qualified company to handle this critical and time-sensitive situation.  ### Court Record Removal - Cardiovascular Surgeon A very prominent Cardiovascular Surgeon contacted our firm in regards to a court record that was showing up in search results under his/her name.  This incident had arisen out of a prior employment dispute where he/she was the Plaintiff in the matter of workplace misconduct.  Unfortunately, his/her employment opportunities took a significant dive when prospective employers would Google the individual's name.  He/she came to us out of desperation to remove these records from showing up prominently in search results.  We are able to remove 4 of the 5 references to the related lawsuit and engaged in a suppression campaign to further reduce the ranking of the last known reference.  We successfully achieved a Page 3 result for the client and are currently maintaining this effort.  The individual has since seen their employment opportunities go back to normal as a result of our efforts.  ### News Article Removal - Political Candidate This political candidate came to us with a "hit piece" written about them in the media that was clearly in violation of the Terms of Service of the news platform.  We engaged our legal team and advocated for the removal of these pieces and demonstrated the violations that took place, including the relationship between the Journalist and affiliated political parties.  We were able to secure complete removal for this candidate in a matter of 30 days. ### Reputation Management for Wealth Advising Firm A top 5 ranked national wealth advisement firm came to us with a need to suppress content related to an industry publication and a minor violation that one of its employees had in regards to a test-taking and compliance inaccuracy.  We developed a very diverse strategy around re-framing the narrative of the incident and also displaying the accurate nature of what happened through our industry media contacts.  We overwhelmed the search results with positive content while simultaneously developing a narrative that was consistent with the core values of the firm.  The content is no longer displayed in the first 10 pages of search results, however, the firm continues to employ us as a proactive measure against any future negative content that may unpredictably arise.  ### Review Management - National Home Buying Platform A national homebuying startup contacted us in regards to negative content and reviews that were appearing across multiple locations and platforms (Yelp, Google My Business, etc.).  We developed a comprehensive system to generate positive reviews while simultaneously putting a protocol in place to dispute and resolve negative reviews that are in violation of the corresponding platform's terms of service.  When the project started, the average star rating for each profile ranged from 1.5 to 3.5.  As a result of our implementation, each location and platform has an average star rating of 4+ Stars.  Along with our review management engagement, we put a suppression campaign together to target the "reviews" keyword for the company and further enhanced their online reputation to reflect the most positive web attributes existing for the company.  ### CEO of International Company - Suppression Program This client approached us with a need to remove negative content that was appearing in search results under his name that was in fact not accurately attributed to him.  He shared the same last name with a relative who was in a high-profile indictment and national media coverage.  As a result, because of the uniqueness of their last name, these search results were improperly appearing for our client.  We developed a custom strategy to demote the ranking of the news pieces that were not properly attributed to our client and create a positive content shield to protect his personal brand identity under his name and corresponding search results.  We also developed a thought leadership campaign to further increase the positivity around his name. He is well pleased with the results and is currently in a maintenance program with our firm.  ### Video Content(YouTube) Removal & Suppression An internationally recognized Pastor and Church Organization were being falsely targeted by a group of malicious YouTube content creators to generate sensationalism through clickbait.  They took false information that was propagated through various uncredible sources and monetized the viewership through creative SEO tactics ranking for the organization's primary keywords.  Out team quickly devised an outside-the-box plan to suppress this content from appearing in the video carousel of the primary search terms.  Within approximately 90 days the videos were no longer appearing in the primary search results, and within an additional 90 days, the videos were no longer appearing on YouTube primary searches or Google videos tab searches.   ### Suggested Search Remediation - Charity Org Client: International Charity To End World Hunger The client came to us with a People Also Ask and Suggested Search negative content problem.  When prospective volunteers would google the organization's name, they would be presented with a very negative suggested search and people also ask questions and corresponding answers.  People Also Ask (Section within Google) An Example: Is XXXXX Company Legitimate?  The corresponding answer was pointing to a defamatory Glassdoor post which insinuated that the organization was a pyramid scheme, which was not true. We quickly developed a plan to combat the suggested and people also ask answers with a creative approach to answering the question in search results more succinctly.  After a period of time, the algorithm detected the information we presented and eventually changed the answer to reflect the accurate nature of the organization.  The client was extremely grateful for our efforts and continues to thrive on an accurate representation of search results.    ### Industry Recognitions - Leading Reputation Advisors - 20 Best PR Agencies In San Francisco 2023 - Best Reputation Management Companies In California - 2023 Best Reputation Management Companies - Top 13 Reputation Management Agencies - Best Reputation Management Companies 2023 - #1 Ranked ORM Agency - Great Agencies 2022 - Best for Permanently Removing False Content - Best Financial PR Agencies & Services - Best Reputation Management Specialist - Neil Patel - Best PR Companies in San Francisco - 7 Best PR Agencies In San Francisco(Most Reliable) - 3rd Place - Best Reputation Management - Feb 22' ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 7 - Overall Review Rating: 5.0 Last Updated: 2026-06-04T04:04:49Z ### Business Entity - Business Entity Name: Reputation Defense Network, Inc. - Source: California Secretary of State - Jurisdiction of Formation: California - Date of Formation: May 11, 2017 - Status: Active - Last Updated: July 18, 2020 - ID: C4024897 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: December 31, 2020 ## Locations (1) ### San Francisco, CA (Headquarters) - 4 Embarcadero Center 1FL - San Francisco, CA 94111 - United States - 10 - 15 employees - Phone: 415-321-1884 ## Contact Reputation Defense Network [Send a message](https://clutch.co/profile/reputation-defense-network) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/reputation-defense-network) - [Facebook](https://www.facebook.com/RepDefNetwork/)