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Defamation Isn't Fair, We Level The Playing Field.

5.0
4 reviews
BRONZE VERIFIED

Reputation Defense Network is one of the fastest growing Internet Content Removal companies in the US. We are the only company to offer guarantees on all of our work. 

Created in the San Francisco Bay Area, we are surrounded by some of the most innovative and technical talent in the world, and we set out to build a team that would re-define the Internet Content Removal and Search Control space.  We are not an SEO or marketing firm disguised as a reputation management company.  Our focus is your reputation, nothing else.

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$1,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2016
Show all +
San Francisco, CA
headquarters
  • 4 Embarcadero Center 1FL
    San Francisco, CA 94111
    United States
    415-321-1884

Reviews

5.0
4 reviews
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Reputation Management for Medical Practice Firm

"They clearly know what they are doing and executed on our goals as desired and advertised."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2019 - Ongoing
Project summary: 

A medical practice firm hired Reputation Defense Network to employ PR strategies for their brand. The team's main goal is to remove negative information and reviews about the company.

The Reviewer
 
1-10 Employees
 
Las Vegas, Nevada
CMO, Medical Practice Firm
 
Verified
The Review
Feedback summary: 

Aside from successfully eliminating the client's negative reviews, Reputation Defense Network also managed to enhance the company's online presence, branding, and reputation in their ongoing partnership. So far, it is a fruitful engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Chief medical and executive officer for health group. We provide high end health service to patients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reputation Defense Network?

When my business reputation was unfairly attacked on the web, The reputation defense network devised and executed an effective strategy to restore what I had worked so hard to have earned - a great reputation, particularly online! I am the top professional at a healthcare organization, and competitive stresses online caused others to unfairly attack us. Reputation defense network saved us!

What were your goals for this project?

Justly remove unfairly placed and non-truthful reviews and web references to our practice while enhancing a positive search of our company and its professionals.

SOLUTION

How did you select Reputation Defense Network?

By referral after having poor success elsewhere.

Describe the scope of their work in detail.

RDN devised and carried out a multi-pronged plan to downplay inaccurate and harmful online material, while simultaneously boosting our brand across various search strings. The strategy was diverse and effective.

What was the team composition?

I dealt with the team lead, and left it to him to manage his RDN team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were quite successful in managing the online attacks and improving our own online presence, branding, and reputation.

How effective was the workflow between your team and theirs?

Easy and straightforward electronic and telephonic communications.

What did you find most impressive about this company?

They clearly know what they are doing and executed on our goals as desired and advertised.

Are there any areas for improvement?

Online personality management takes time. I wish there was a way to do it quicker!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are available, even sometimes weekend and after hours
  • 5.0 Cost
    Value / within estimates
    Reasonable rates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Already have!

Public Relations for Credit Card Company

"We are 100% satisfied with the work and couldn't be happier."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2019 - Ongoing
Project summary: 

Reputation Defense Network provides ongoing public relations to a credit card company. They removed false reviews, blogs, and videos that continued to damage the client's brand.

The Reviewer
 
11-50 Employees
 
San Jose, California
CEO & Founder, Credit Card Company
 
Verified
The Review
Feedback summary: 

Reputation Defense Network managed to remove 23 false reviews and 2 different videos and a blog. The team provided seamless workflow and communication throughout the project. They were passionate about helping the client.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO and founder of my company. We are the largest provider of custom metal credit cards online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reputation Defense Network?

We were being attacked by competitors with false reviews, blogs and videos that were discrediting our business. We needed immediate assistance in removing this content because it was damaging our brand severely.

What were your goals for this project?

Our goals were to remove negative information appearing as quickly as possible.

SOLUTION

How did you select Reputation Defense Network?

We were referred to them from our local counsel who had worked with them in the past. They are in San Francisco and we are in Silicon Valley so face to face meetings were important for us.

Describe the scope of their work in detail.

They were able to work hand in hand with our attorney and also Google and multiple review platforms to rid the negative reviews. They were also able to remove a defamatory blog that was hosted by a competitor.

They were very detailed in their approach and were able to not only remove the negative information but stop them from furthering their efforts. We were actually able to identify down to the name on the ISP account and determine that it was a competitor doing the damage. They have since ceased all activity.

What was the team composition?

There were about 2 team members and our attorney working on the project. We had very consistent communication and had no issues to speak of.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to have approximately 23 negative reviews removed, including 2 different videos and a blog. We are still working to improve our overall reputation and build a content shield to prevent this from happening again.

How effective was the workflow between your team and theirs?

Seamless. We have no complaints.

What did you find most impressive about this company?

The passion. They are incredibly talented yes, but their passion to actually get the job done was impressive. It's hard to find people that truly care about your company as much as you do. I felt that there was a genuine bond between our company and theirs in terms of fighting for the results we wanted.

Are there any areas for improvement?

None that our team can think of. We are 100% satisfied with the work and couldn't be happier.

5.0
Overall Score Stellar.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Punctual.
  • 5.0 Cost
    Value / within estimates
    Cost was not an issue for us as the damage to our brand and revenue was significant.
  • 5.0 Quality
    Service & deliverables
    Excellent from top to bottom.
  • 5.0 NPS
    Willing to refer
    We have already referred them 2 clients.

Removal of Negative Content for SaaS Company

"We are still working with Reputation Defense Networks' team very closely to protect our brand and business."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2018 - Ongoing
Project summary: 

Reputation Defense Network was hired to eliminate ungrounded negative information about the company. The team also focuses its efforts on implementing a full PR strategy to battle against future attacks.

The Reviewer
 
11-50 Employees
 
Sacramento, California
COO & Co-Founder, IT Services Company
 
Verified
The Review
Feedback summary: 

Reputation Defense Network's ongoing engagement extremely pleases the client. The company is satisfied that the negative links have been transferred to the third page of Google. Overall, they have the passion, dedication, and skills to turn things around, in order to protect their client's business.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a National SAAS company that has created an online market place for medium to large builders and licensed contractors to find, easily filter, schedule, bid, and share projects quickly and effectively. I am the COO and co-founder of my company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reputation Defense Network?

We had an overly zealous blogger who wrote about us and rated our software unfairly a year ago during beta stages of the software. He didn't even bother to send an email, nor did he interview us. He wrote a few comparison articles about us and a few of our quasi-competitors as a lead generation tool to make money for himself.

What were your goals for this project?

The goal for this project is to get him to remove or update his blog articles about us, which are completely ungrounded and unfair. This information is already old, and we had already moved on from the bugs.

SOLUTION

How did you select Reputation Defense Network?

We were referred to Reputation Defense Network through a digital marketing company we had worked with. We layout the issues and they immediately were able to begin to apply their solutions.

Describe the scope of their work in detail.

  1. The engagement comprised of an attorney hired by the vendor to engage the author.
  2. Our review software was set up, and we were trained on it. This software is used for encouraging our current users to ask for help and make changes to the software.
  3. A full "reputation shield" strategy was put in place as an ongoing defense against future attacks from bloggers and reviewers with a hidden agenda. We have an online PR campaign engagement, which doubles as a reputation shield.

What was the team composition?

We were assigned the main reputation specialist, an attorney, a PR manager, and a content strategist. There was also a review management person, but we are not in direct contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are engaged in a removal and suppression campaign currently. The software systems are set up, and we are careful with our customers’ voices and finding out more about what our users are looking for. I think it's definitely a benefit of engaging our users more often. The main negative links have already moved into page three of Google, so I am pleased with the results.

How effective was the workflow between your team and theirs?

We are still working with Reputation Defense Networks' team very closely to protect our brand and business. Their customer service is excellent because they have a dedicated person who calls us regularly to introduce new creative strategies into our existing efforts.

What did you find most impressive about this company?

I found that their depth of knowledge about the online reputation industry is the most impressive. I also really like the team members' knowledge and drive because it's very difficult to find passionate and trustworthy people in the online marketing world.

Are there any areas for improvement?

They are very well organized as a smaller team and are busy most of the time. Most of the meetings must be scheduled by appointment, and emails are usually answered at the end of the day or the next morning.

5.0
Overall Score Excellent service and value.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    RDN is always available and very responsive.
  • 5.0 Cost
    Value / within estimates
    We found it to be very fair for the value of the service and especially in comparison to the alternatives.
  • 5.0 Quality
    Service & deliverables
    Quality of service is excellent. It is exactly what we're looking for.
  • 5.0 NPS
    Willing to refer
    We have referred to five other companies so far.

Reputation Management for Real Estate Investment Firm

"They did exactly what they said they were going to do."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2018 - Ongoing
Project summary: 

Reputation Defense Network provided PR services for a real estate investment firm. The team worked to remove negative information that was coming up in search results for the client.

The Reviewer
 
11-50 Employees
 
Walnut Creek, California
Principle, Real Estate Investment Firm
 
Verified
The Review
Feedback summary: 

The reputation management helped the client retain customers by removing negative content from search results. Reputation Defense Network is knowledgeable and hard-working, producing quality results. The team establishes a smooth workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Principal, Real Estate Investment Firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reputation Defense Network?

We hired them to remove some negative information that was appearing for my personal and company brand.

What were your goals for this project?

The goal was to completely remove and/or suppress the content as far back as possible.

SOLUTION

How did you select this vendor?

We were referred to this vendor through a PR firm that we had worked with in the past on other projects unrelated. They highly recommended them for their abilities in this specific field.

Describe the scope of their work in detail.

From the onset, they were able to develop a plan to completely remove the negative information that was coming up in search results for our brand. The process was very smooth and they explained in detail all of the terminologies that were new to us, given that this was our first experience with an online attack of this nature.

What was the team composition?

One of the refreshing aspects of working with this team was the ability to be able to call or text the principles that were directly working on this campaign from day one. A pet peeve of mine when working with any company is good communication.

Often times it is difficult to get a hold of companies once they have received payment for services, whereas in this case, we did not have to pay until the service was complete. I'm not sure if other companies operate like this but this was a key factor in our decision to move forward quickly as we had very little risk.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

From the start of this project, we were getting calls from potential clients who were referencing the negative information online, and often times they would disappear or go silent without further explanation.

We knew this was affecting us, however, we were not able to gauge exactly how much. Since removing this piece of content from search results, we have not been hindered in our sales process since.

How effective was the workflow between your team and theirs?

Seamless. No other way to describe it. They did exactly what they said they were going to do.

What did you find most impressive about this company?

Their guarantee.

Are there any areas for improvement?

None that easily come to mind. We are still actively working with them and have had no issues since starting.

5.0
Overall Score Quite simply as agreed.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    No scheduling issues that I can think of.
  • 5.0 Cost
    Value / within estimates
    Without doing research on competition and pricing, I can only say that the pricing expectation met our needs.
  • 5.0 Quality
    Service & deliverables
    When work is being done as promised, it's hard to argue with the quality.
  • 5.0 NPS
    Willing to refer
    Likely..I have already referred them several clients for various online marketing needs.
Verification

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BRONZE VERIFIED
Business Entity
Business Entity Name
Reputation Defense Network, Inc.
Status
Active
Jurisdiction of Formation
California
Id
C4024897
Date of Formation
May 11, 2017
Last updated
Jul 18, 2020
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Source
Experian
Full Business Credit Report
Last updated
Aug 14, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
4
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
October 21, 2020