Top Chat Moderation Agencies
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$1,000+< $25 / hr10 - 49Imus, Philippines
Services provided
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Support 360 Contact BPO Services is a call center. Their small team of employees is located in Imus, Philippines. Their team offers Call Center Services and Back Office Outsourcing.
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$5,000+$200 - $300 / hr2 - 9
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In Santa Elena, Ecuador, MULTISERVICIOS.CB is a Content Moderation Services company. Their services include Content Moderation Services and Financial Advising & Planning.
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$1,000+< $25 / hr2 - 9
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Launched in 2025, Infografts is a small video production company. Their services include Video Production and Artificial Intelligence.
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$1,000+< $25 / hrFreelancer
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Nova perception, a Back Office Outsourcing company, was launched in 2022. The team specializes in Back Office Outsourcing and Sales Outsourcing.
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$1,000+$100 - $149 / hr2 - 9
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Digital Goliath Marketing is a small Winter Haven, Florida-based Content Marketing company. Their services include Content Marketing and Content Writing Services.
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$10,000+$50 - $99 / hr10 - 49Dartford, England
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Business intelligence company Tangelo Digital is based in Dartford, England. Launched in 2022, the team provides BI & big data consulting & SI and Data Annotation Services.
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$1,000+< $25 / hr10 - 49
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Launched in 2012, VJ IT Services is a small Back Office Outsourcing company located in Belagavi, India. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Nairobi, Kenya
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Big data company Spark Analytics Ltd offers BI & big data consulting & SI and Data Annotation Services. They are based in Nairobi, Kenya.
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$1,000+< $25 / hr10 - 49
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SEO services firm Grid Reputation is based in Kolkata, India. They focus on Search Engine Optimization and Pay Per Click.
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Undisclosed$25 - $49 / hr10 - 49
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Kalex Management Services Pvt. Ltd. Is a website development company. Established in 2023, the company offers Web Development and E-Commerce Development.
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$10,000+$25 - $49 / hr10 - 49Singapore, Singapore
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The Data Island is an artificial intelligence firm. Their team is located in Singapore, Singapore and Dhaka, Bangladesh. The agency specializes in Artificial Intelligence and Generative AI.
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$25,000+$300+ / hr2 - 9
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Established in 2023, METANOW is a Computer Engineering company. Based in Dubai, United Arab Emirates, the team provides Computer Engineering and Artificial Intelligence.
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$1,000+$50 - $99 / hr10 - 49London, England
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Gensols Technology is an IT strategy consulting company. They are located in London, England and have small team of experts. Their services include IT strategy consulting and IT staff augmentation.
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Undisclosed$25 - $49 / hr2 - 9
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SaeSae:UNITED is a Corporate Training & Coaching company. Established in 2020, the firm is based in Boise, Idaho. Their services include Corporate Training & Coaching and Branding.
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List of the Top 11 Chat Moderation Services
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$5,000+< $25 / hr1,000 - 9,999Levittown, NY
Ability to deliver
30/40.019/20 Reviews3.6/10 Clients & Experience7.4/10 Market PresenceService focus
20% Content Moderation Services35% Chat Moderation Services80% Other -
$1,000+< $25 / hr1,000 - 9,999Pasig, Philippines
Ability to deliver
32.1/40.016.8/20 Reviews6.9/10 Clients & Experience8.4/10 Market PresenceService focus
30% Content Moderation Services10% Chat Moderation Services70% Other -
$1,000+< $25 / hr10 - 49Lahore, Pakistan
Ability to deliver
35.2/40.016/20 Reviews9.6/10 Clients & Experience9.6/10 Market PresenceService focus
10% Content Moderation Services15% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249Portland, OR
Ability to deliver
31.7/40.017.4/20 Reviews6.1/10 Clients & Experience8.2/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+$150 - $199 / hr10 - 49San Francisco, CA
Ability to deliver
33.2/40.016.2/20 Reviews8.9/10 Clients & Experience8.1/10 Market PresenceService focus
10% Content Moderation Services10% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249Gurugram, India
Ability to deliver
26.9/40.016.2/20 Reviews6.2/10 Clients & Experience4.6/10 Market PresenceService focus
15% Content Moderation Services35% Chat Moderation Services85% Other -
Undisclosed< $25 / hr1,000 - 9,999Sibulan, Philippines
Ability to deliver
24.3/40.016.8/20 Reviews1.6/10 Clients & Experience6/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr10 - 49Noida, India
Ability to deliver
28.6/40.018.6/20 Reviews2.6/10 Clients & Experience7.3/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+$50 - $99 / hr10 - 49اربيل, Iraq
Ability to deliver
23.4/40.016.2/20 Reviews2.1/10 Clients & Experience5.2/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249
Ability to deliver
23.2/40.016.4/20 Reviews2.2/10 Clients & Experience4.6/10 Market PresenceService focus
10% Content Moderation Services15% Chat Moderation Services90% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Levittown, NY
Ability to deliver
14.2/40.00/20 Reviews4.7/10 Clients & Experience9.5/10 Market PresenceService focus
25% Content Moderation Services20% Chat Moderation Services75% Other -
UndisclosedUndisclosed10 - 49Delhi, India
Ability to deliver
22/40.016.2/20 Reviews0.9/10 Clients & Experience4.9/10 Market PresenceService focus
10% Content Moderation Services10% Chat Moderation Services90% Other -
$50,000+< $25 / hr10,000+Santa Monica, CA
Ability to deliver
11.6/40.00/20 Reviews1.7/10 Clients & Experience10/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$10,000+Undisclosed10,000+Córdoba, Argentina
Ability to deliver
6.8/40.00/20 Reviews0/10 Clients & Experience6.8/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$10,000+$50 - $99 / hr10 - 49Wilmington, DE
Ability to deliver
11.7/40.00/20 Reviews7.1/10 Clients & Experience4.6/10 Market PresenceService focus
20% Content Moderation Services20% Chat Moderation Services80% Other -
$1,000+< $25 / hr1,000 - 9,999
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Content Moderation Services25% Chat Moderation Services80% Other -
$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Content Moderation Services20% Chat Moderation Services80% Other -
$1,000+< $25 / hr50 - 249Noida, India
Ability to deliver
10.5/40.00/20 Reviews4.5/10 Clients & Experience6/10 Market PresenceService focus
10% Content Moderation Services25% Chat Moderation Services90% Other -
UndisclosedUndisclosed50 - 249Ilford, England
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
100% Content Moderation Services20% Chat Moderation Services -
UndisclosedUndisclosed10 - 49Thornton Heath, England
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
100% Content Moderation Services25% Chat Moderation Services -
UndisclosedUndisclosed250 - 999Gurugram, India
Ability to deliver
6.4/40.00/20 Reviews0/10 Clients & Experience6.4/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr250 - 999Aqaba, Jordan
Ability to deliver
5/40.00/20 Reviews0/10 Clients & Experience5/10 Market PresenceService focus
17% Content Moderation Services20% Chat Moderation Services83% Other -
$1,000+< $25 / hr50 - 249
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
15% Content Moderation Services35% Chat Moderation Services85% Other -
$1,000+Undisclosed10 - 49
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
40% Content Moderation Services30% Chat Moderation Services60% Other -
$10,000+$50 - $99 / hr50 - 249Louisville, KY
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
20% Content Moderation Services20% Chat Moderation Services80% Other
Chat Moderation Agency FAQs
Outsourcing lowers overhead by eliminating recruiter, training, and scheduling costs while giving you instant access to specialized talent and enterprise-grade tools. Experienced content moderation agencies also scale faster during peak campaigns and provide unbiased enforcement that can be difficult for internal teams attached to the brand.
Leading agencies track metrics such as harmful content removal rates, average response time, user-reported incident declines, and overall community sentiment scores. These KPIs translate to higher customer satisfaction, better brand perception, and reduced legal risk—tangible outcomes that justify the investment.
- Which platforms and languages do you support natively?
- How do you balance AI tools with human review?
- What is your average response and escalation time?
- How do you train moderators on brand voice and compliance rules?
- How is data stored, and what certifications do you hold?
- Can you share case studies that show measurable impact (e.g., reduced toxicity, higher engagement)?
Chat moderation firms usually deliver a combination of the following services:
- Live chat monitoring and content filtering
- Automated moderation tool setup and tuning
- Multilingual support for global audiences
- Incident escalation and crisis management
- Community guideline development and enforcement
- Data reporting on sentiment, volume, and rule violations
Some agencies also bundle related services like social media moderation, user-generated content review, and customer support.
Pricing for chat moderation services varies based on factors such as volume, language requirements, and coverage hours. Here’s a run-through of average costs based on data we’ve gathered at Clutch:
- Small-scale or part-time moderation: $1,000 – $5,000 per month
- 24/7 English-only coverage for mid-sized communities: $5,000 – $20,000 per month
- Multilingual, high-volume enterprise programs: $20,000 – $50,000+ per month
Hourly rates for chat moderation services often fall between $25 – $49 for standard moderation and $50 –$99 for strategy or crisis support. Ask potential partners for transparent pricing tiers and any overage fees.
Begin by outlining your must-have coverage (languages, hours, platforms). Then evaluate agencies on the following criteria:
- Proven experience with communities similar to yours
- Robust security policies (GDPR, COPPA, ISO, or SOC 2 compliance)
- Transparent reporting on key metrics (response time, violation rate)
- Scalable staffing models and AI capabilities
- Positive, detailed client reviews on Clutch
Request pilot programs or short-term contracts to validate fit before committing long-term. Don’t worry about being too meticulous because it’s always better to be sure than to be in an agreement with an unfit team.
Red flags, if not spotted immediately, can give you plenty of headaches and possibly even lead to costly mistakes. Be cautious of agencies that check any of these examples:
- Promise 100% error-free moderation—human nuance makes this unrealistic
- Lack of documented security and data-privacy protocols
- Provide generic, copy-and-paste proposals with no community-specific insights
- Resist sharing sample reports or real client references
- Offer rates far below market averages without explaining how quality is maintained
A chat moderation company monitors and manages real-time conversations on digital platforms to keep them safe, compliant, and aligned with brand guidelines. Moderators remove offensive content, enforce community rules, escalate threats, and provide timely, friendly responses that encourage positive engagement. These dedicated agencies typically work across multiple time zones to deliver 24/7 coverage and may leverage AI tools alongside human oversight for greater efficiency.