SWITCH360 Reviews (2), Pricing, Services & Verified Ratings

Back Office Outsourcing Call Center Services Customer Service Outsourcing
Confidential
Apr. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are highly experienced and have budget-friendly pricing."

Sep 1, 2023

Founder, WAATR

Rakesh Guduru

eCommerce
Miami, Florida
1-10 Employees
Online Review
Verified

SWITCH 360 provides call center services for a UVC bottle retailer. Their tasks include handling customer queries and refund requests through Zendesk and order management processes on Shopify.

Thanks to SWITCH 360's efforts, the client's customer satisfaction rating has increased and their backlogs have been finished. Moreover, the team's timeliness, extensive industry expertise, and budget-friendly pricing are commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of WAATR

Describe what your company does in a single sentence.

We sell UVC Bottles

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SWITCH 360 to accomplish?

Customer's Queries
Refund Queries
Order Management

SOLUTION

How did you find SWITCH 360?

Online Search

Why did you select SWITCH 360 over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
Best and affordable

How many teammates from SWITCH 360 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A scope includes handling our customer's queries on Zendesk and orders on Shopify

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our customer satisfaction rating increased and our backlog has been finished.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always deliver on time.

What was your primary form of communication with SWITCH 360?

Virtual Meeting

What did you find most impressive or unique about this company?

They are highly experienced and have budget-friendly pricing.

Are there any areas for improvement or something SWITCH 360 could have done differently?

No, they do not need any improvement.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Confidential
May 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with the quality and price of their services."

Aug 31, 2023

Owner, VividGram

Eden

Business services
Bahrain
1-10 Employees
Online Review

SWITCH 360 provides customer support services to an Instagram services provider. They're responsible for responding to end customers' queries.

SWITCH 360's efforts have helped the client increase customer satisfaction. Their team impresses the client with the quality of their services and reasonable rates. They also communicate effectively via email, messaging apps, virtual meetings, and in-person meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of VividGram.

Describe what your company does in a single sentence.

We sell Instagram Services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SWITCH 360 to accomplish?

Customer Support

SOLUTION

How did you find SWITCH 360?

Online Search

Why did you select SWITCH 360 over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost

How many teammates from SWITCH 360 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work is to handle customer's queries.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer Satisfaction Increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Best

What was your primary form of communication with SWITCH 360?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with the quality and price of their services.

Are there any areas for improvement or something SWITCH 360 could have done differently?

Everything is good.

RATINGS

5.0

SWITCH360

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