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MULTILINGUAL OUTSOURCING SOLUTIONS PROVIDER

With over 18 years experience, Valoris Center is a company with 100% Romanian ownership that operates on the BPO services market. We work with customers from all over the world, offering them the best support according to their needs, specific time schedule and spoken language (English, French, Spanish, Italian, German, Dutch, Polish, Hungarian, Bulgarian, Russian, Romanian, Serbian, and Slovenian). We have proven experience and know-how, gathered from top clients in more than 10 different industries.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    București, Romania
  • Year founded
    Founded 2006
  • Languages

12 Languages that we service

  • English
  • Spanish
  • Russian
  • German
  • French
  • Italian
  • Romanian
  • Serbian
  • Slovenian
  • Bulgarian
  • Dutch
  • Polish

2 Locations

  • București , Romania
  • Beograd , Serbia

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.7 /5

    What Clients Have Said

    Valoris Center offers competitive pricing and good value for cost, with clients noting affordability and effective service delivery. While specific project costs aren't detailed, clients appreciate their flexibility and adaptability, contributing to overall satisfaction with the partnership.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 2 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Valoris Center Review Insights

    Overall Review Rating

    4.9
    • Quality 4.8
    • Schedule 4.9
    • Cost 4.7
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • High Personnel Turnover as a Concern

      One client mentioned a high personnel turnover as an area of concern for Valoris Center. This suggests a need for the company to focus on human resources challenges to ensure consistent service quality.

    • Strong Customer Engagement and Success Rates

      Valoris Center consistently achieves high customer engagement and success rates across various projects. Success rates reported include 20% for optical consultations, 80% for fintech campaigns, and 90% for automotive lead follow-ups.

    • High-Quality Standards and Professionalism

      Valoris Center is recognized for maintaining high-quality standards and professionalism in their services. Clients note their ability to deliver quality service and maintain customer satisfaction levels above 90%.

    • Flexible and Adaptive to Client Needs

      Valoris Center is praised for its flexibility and ability to adapt to varying client needs and industry specifics. They efficiently handle unplanned topics and adjust to fluctuating volumes and industry dynamics.

    • Comprehensive Service Offerings

      Valoris Center provides a wide range of services, including call center operations, CRM solutions, and technical support, making them a versatile partner for various industries.

    • Valuable Customer Insights and Feedback

      Valoris Center's services, such as customer satisfaction surveys, provide clients with valuable insights that help improve services and increase customer loyalty and satisfaction.

    Valoris Center Reviews

    Submit A Review
    All Filters

    Call Center Services for Optics Co

    • Call Center Services
    • Confidential
    • Dec. 2024 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    4.5

    "They consistently maintain a professional and customer-focused approach."

    Customer Support Manager, Optics Co
    Iulia Apostol
    • eCommerce
    • Bucharest, Romania
    • 501-1,000 Employees
    • Online Review 
    • Verified

    Valoris Center provides call center services for an optics company. The team has contacted customers from the client's database, set up appointments, and promoted campaigns.

    Call Center Services for Digital Solutions Provider

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Apr. 2013 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    5.0

    "They are proactive and deliver comprehensive reports."

    Customer Services & Support Manager, KYOCERA
    Oleg Mironov
    • Business services
    • Moscow, Russia
    • 11-50 Employees
    • Online Review 
    • Verified

    Valoris Center provides call center services for a digital solutions provider. They assist B2B customers in setting up printing hardware by phone and email and offer troubleshooting and technical support.

    Outbound Call Center Service for Automobile Company

    • Confidential
    • Jan. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "There are some limitations due to the systems we are using, but Valoris goes above and beyond to overcome them."

    CRM Lead, Toyota Romania
    Andrei Paraschiv
    • Arts, entertainment & music
    • Bucharest, Romania
    • 51-200 Employees
    • Online Review 
    • Verified

    Valoris Center provides call center services for an automobile producer. The team calls potential customers who fill in the contact form on the client's website.

    BPO for Automobile Importer And Distribution Company

    • Confidential
    • Nov. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Valoris Center is an excellent and reliable partner to work with in achieving these objectives."

    Customer Experience Manager, Auto Italia
    Camelia Strete
    • Automotive
    • Bucharest, Romania
    • 51-200 Employees
    • Online Review 
    • Verified

    Valoris Center has been hired by an automobile importer and distribution company to conduct a customer satisfaction survey. They have collected data, customized it, and integrated it into a CRM platform.

    Customer Service for Financial Brand

    • Call Center Services
    • Confidential
    • Jan. 2009 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They always react fast and have a solid IT team, which for us is an advantage in an everchanging environment."

    Director, Financial Brand
    Anonymous
    • Financial services
    • Bucharest, Romania
    • 51-200 Employees
    • Online Review 
    • Verified

    Valoris Center is tasked with handling a financial brand's customer service operations. Their scope of work includes billing, information, and awareness campaigns.

    Call Center Services for Consumer Products Company

    • Call Center Services
    • Confidential
    • Jan. 2019 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "We appreciate Valoris Center's flexibility and capacity to adapt, and we acknowledge their involvement in the project."

    Services Manager, Consumer Products Company
    Anonymous
    • Consumer Products
    • Romania
    • 11-50 Employees
    • Online Review 
    • Verified

    A consumer products company has partnered with Valoris Center for call center services. The team is handling customer support about product details, warranty, and promotions using a multichannel approach.

    Call Center Services for Leasing Company

    • Call Center Services
    • Confidential
    • Mar. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "They are proactive and find solutions for any given situation."

    Customer Operations Manager, UNICREDIT LEASING S.P.A.
    Ioana Zamfir
    • Financial services
    • Bucharest, Romania
    • 201-500 Employees
    • Online Review 
    • Verified

    Valoris Center provides call center services for a leasing company. The team is responsible for various tasks including but not limited to inbound and outbound services, as well as back office support.

    Call Center Services for Delivery App

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Valoris Center is a flexible business partner, meaning they can adapt and react to challenges."

    Real Time Operations Supervisor, Glovo
    Anonymous
    • Other Industry
    • Bucharest, Romania
    • 51-200 Employees
    • Online Review 
    • Verified

    Valoris Center provides call center services for consumer services firm. The team covers the client's customer service including email, chat, and call support

    Inbound Customer Service for Pharmaceutical Company

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Jan. 2014 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "They still manage to be flexible and adaptable to our needs, making our mission easier."

    Customer Relationship Spec, Boehringer Ingelheim Romania
    Florentina Stroe
    • Pharmaceuticals
    • Bucharest, Romania
    • 51-200 Employees
    • Online Review 

    Voris Center provides inbound customer service for a pharmaceutical company. They assist patients, doctors, and drugstore representatives with their issues with their accounts, transactions, and discount cards.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    9
    Overall Review Rating
    4.9
    Source
    Clutch
    Last Updated
    March 12, 2025

    Business Entity

    Business Entity Name Valoris Center SRL
    Source Lista Firmelor Din Romania
    Jurisdiction of Formation Romania
    Date of Formation April 19, 2006
    Status Active
    Last Updated January 13, 2022
    ID ROONRC.J40/6644/2006

    Credit Report Results

    International Credit Risk Assessment Very Low Risk
    Source Creditsafe
    Last Updated January 1, 2022
    Learn More About The Clutch Verification Process

    Locations (2)

    751 - 1000

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