Valoris Center

BACKGROUND

Please describe your company and position.

I am the Customer Relationship Specialist of Boehringer Ingelheim Romania

Describe what your company does in a single sentence.

We are one of the world's leading research-driven pharmaceutical companies with 130 years of experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valoris Center to accomplish?

• We hired Valoris Center for inbound customer service.
• We needed answering assistance for drugstore representatives, doctors, and patients, regarding a discount card for medical prescription drugs.

SOLUTION

How did you find Valoris Center?

Referral

Why did you select Valoris Center over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for the cost
• Referred to me
• Company values aligned

How many teammates from Valoris Center were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Drugstores usually request account reset information and report faulty transactions. Moreover, when granting discounts, they may make mistakes in reporting (regarding quantities, etc.). Valoris's agents escalate these cases to us. Doctors order cards for patients, and Valoris agents take information from them and escalate it to us. Patients request general information, data about card validity, or call support when the card does not work in pharmacies, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Answering rate >90%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We receive from Valoris automatic weekly reports and a monthly report with the activities they performed. Moreover, they send each week a report, with 10% of the previous week's calls to listen to. They adapted their working style to our company's needs when it was necessary.

What was your primary form of communication with Valoris Center?

Virtual Meeting

What did you find most impressive or unique about this company?

We appreciate the extra mile Valoris is taking to assist the patients using our card. For our unique program, built to support our patients, Valoris developed a tailored CRM solution that respects the rigors of the pharmaceutical industry. At the same time, they still manage to be flexible and adaptable to our needs, making our mission easier.

Are there any areas for improvement or something Valoris Center could have done differently?

Learning is the most important key to development! Valoris tried to allocate the best persons to our project, and in most of the cases, they did a great job!

BACKGROUND

Please describe your company and position.

I am the Development Manager

Describe what your company does in a single sentence.

We sell computer parts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valoris Center to accomplish?

• Call center

SOLUTION

How did you find Valoris Center?

Online Search

Why did you select Valoris Center over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Valoris Center were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We get help from Valoris with warranry repairs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Better response time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did. Everything was good

What was your primary form of communication with Valoris Center?

Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their availability and affordability.

Are there any areas for improvement or something Valoris Center could have done differently?

No