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How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Call Centers Trends
With the rise of omnichannel support and AI agents, call centers are undergoing a digital renaissance. Explore the trends redefining customer experience and agent performance.
Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
How To Hire a Call Center in 4 Steps
Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.
Call Center Training: 5 Tips to Boost Customer Satisfaction
As representatives of your brand, it’s essential that call centers are well-versed in your business. Follow these call center training tips to improve...
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
What is Omnichannel Customer Service?
Omnichannel customer service allows businesses to provide a new level of customer support to their clients.
6 Ways Call Center Software Helps Generate Revenue
In-house call center solutions delight customers with superior communications and drive revenue growth for businesses.
The Impact of Robocalls on Business Phone Communication
As robocallers use increasingly sophisticated scams to trick people, how can legitimate businesses ensure customers know their calls are real and helpful?
How Businesses Should Set Up Their IVR Menu
Businesses should only use phone menus when appropriate, keep them efficient, and always include the option to speak to a human to minimize customer...
5 Ways Businesses Can Improve Telephone Customer Service
The phone remains a critical customer communication channel. Customers value efficiency and find hold times frustrating when they call a business. What can...
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The 12 DNA Strands for Sustaining Continuous Innovation
Explore these 12 key DNA strands for integrating impactful and continuous innovation for your company.
Top Tasks Entrepreneurs Should Outsource
Outsourcing can be a game-changer during uncertain times. Learn the 10 key tasks businesses outsource to unlock optimal development.