Author Profile

Riley Panko

Marketing Communications Manager

Riley leads Clutch's media relations efforts, alongside writing original research reports on new B2B trends.

Articles By Riley Panko

Logistics, Clutch Report

Free Shipping or $2.99? Small Gaps in Delivery Costs Matter

Should businesses consider offering free shipping if they don't already or consider building shipping costs into products' prices to maintain profits?

Logistics, Clutch Report

Package Theft Statistics: How to Protect Your Packages

More than half of online shoppers (51%) did not receive at least one package they ordered in a span of six months in 2019. How can consumers protect their...

Logistics, Clutch Report

How Consumer Hunger for Two-Day Delivery Impacts Businesses

Amazon and other e-commerce giants are shortening consumers' expectations for when a package should be delivered. How can smaller retailers keep up?

Answering Services, Clutch Report

The Impact of Robocalls on Business Phone Communication

As robocallers use increasingly sophisticated scams to trick people, how can legitimate businesses ensure customers know their calls are real and...

Business Services, Clutch Report

Small Business Outsourcing Statistics in 2019

More than half of small businesses (52%) planned to outsource a business process in 2019, primarily to increase efficiency and available expertise. These...

Answering Services, Clutch Report

How Businesses Should Set Up Their IVR Menu

Businesses should only use phone menus when appropriate, keep them efficient, and always include the option to speak to a human to minimize customer...

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Author Profile

Riley Panko

Articles By Riley Panko

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