Author Profile

Riley Panko

Marketing Communications Manager

Riley leads Clutch's media relations efforts, alongside writing original research reports on new B2B trends.

Articles By Riley Panko

5 Ways Businesses Can Improve Telephone Customer Service

Answering Services, Clutch Report

5 Ways Businesses Can Improve Telephone Customer Service

The phone remains a critical customer communication channel. Customers value efficiency and find hold times frustrating when they call a business. What can...

Why Small Businesses Lack Accounting Resources

Accounting, Clutch Report

Why Small Businesses Lack Accounting Resources

Clutch's survey analyzes the resources small businesses use to manage their finances. Data reveals that these businesses may not be seeking out the...

Should Your Small Business Invest in a Mobile App?

App Development, Clutch Report

Should Your Small Business Invest in a Mobile App?

Mobile apps offer valuable marketing opportunities for small businesses, but small business app growth has stagnated, according to our new survey.

How Much Does It Cost to Develop an App: 2017 Survey

App Development, Clutch Report

How Much Does It Cost to Develop an App: 2017 Survey

Clutch surveyed 102 app development companies to determine the cost to develop an app. Through the data and expert interviews, we help illuminate...

Infographic: Is your data secure? #WorldBackupDay

IT Services, Thought Leaders

Infographic: Is your data secure? #WorldBackupDay

Social Media for Small Business: 2017 Survey

Digital Marketing, Clutch Report

Social Media for Small Business: 2017 Survey

Clutch is here with data-driven findings and expert analysis, offering tips to help small businesses increase their social media prowess.

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When To Hire An In-House HR Specialist vs. HR Firm

HR, Thought Leaders

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When To Hire An In-House HR Specialist vs. HR Firm

Deciding to hire an internal HR specialist or an HR firm? This article outlines the benefits and drawbacks of each one.