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Riley Panko
Marketing Communications Manager
Riley leads Clutch's media relations efforts, alongside writing original research reports on new B2B trends.
Articles By Riley Panko
5 Ways Businesses Can Improve Telephone Customer Service
The phone remains a critical customer communication channel. Customers value efficiency and find hold times frustrating when they call a business. What can...
How safe is your data? Do you have a second copy stored elsewhere? What would happen if your hard drive failed – today? These are the questions World...
More than half of online shoppers (51%) did not receive at least one package they ordered in a span of six months in 2019. How can consumers protect their...
As robocallers use increasingly sophisticated scams to trick people, how can legitimate businesses ensure customers know their calls are real and helpful?
More than half of small businesses (52%) planned to outsource a business process in 2019, primarily to increase efficiency and available expertise. These...
Businesses should only use phone menus when appropriate, keep them efficient, and always include the option to speak to a human to minimize customer...
The phone remains a critical customer communication channel. Customers value efficiency and find hold times frustrating when they call a business. What can...
How safe is your data? Do you have a second copy stored elsewhere? What would happen if your hard drive failed – today? These are the questions World...
Cloud storage seems ubiquitous these days. However, in 2015, Clutch found that 48% of small businesses do not use a cloud storage service. While that...
Our recent User Experience Consumer Survey (a;Brave UX collaboration) found that 72% of heavy Internet users – defined as those who use the Internet four...