24/7 front office coverage, powered by AI + humans
Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents available as needed. AI Receptionist plans start at $0/month.
Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month.
With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time.
Our offerings include:
24/7 handling of calls and chats
Bilingual services (English & Spanish)
Options to handle all calls, after-hours, weekends, or overflow
Free spam blocking
Lead qualification and intake form completion
Outbound calls and outreach campaigns
Thousands of CRM and software integrations
Call recording and searchable transcripts
Client dashboard with conversation history
Call intelligence and performance analytics
Text and email follow-up messages
Conflict checks (for law firms)
Partner portal: Agencies can access clients' conversation data for improved campaign performance (optional)
We offer a risk-free, 30-day money-back guarantee on all paid plans.
Plans are monthly, with no cancellation fees.
Small or large, we work with businesses of all types across all industries. Let us explore with you how we can align with your growth goals and budget. Schedule a free consultation at https://smith.ai/booking.
Call Center ServicesBack Office OutsourcingVirtual receptionistAnswering servicesInbound appointment scheduling
Pricing Snapshot
Min. project size
Undisclosed
Avg. hourly rate
Undisclosed
Rating for cost
4.8
/5
What Clients Have Said
Smith.ai offers competitive pricing, with clients reporting investments ranging from a few hundred to under $10,000 annually. Users highlight the excellent value for cost, seamless service, and professional communication, making it a favorable choice for businesses needing reliable call answering and lead management.
Smith.ai is often noted as a cost-effective solution, providing services that save time and money. Many clients find the pricing model attractive, especially in comparison to hiring in-house staff, and appreciate the value for money offered.
Positive Impact on Workflow and Efficiency
The service provided by Smith.ai is reported to have a positive impact on workflow and efficiency. Clients note that the team handles calls and messages effectively, allowing them to focus on core business activities without interruptions.
Rapid Response to Client Feedback
Smith.ai's responsiveness to client feedback is a notable strength, with clients reporting quick adjustments and improvements based on their input. This proactive approach contributes to a strong partnership and ongoing client satisfaction.
Room for Improvement in Onboarding and Setup
Some clients have suggested improvements in the onboarding and setup process, indicating that initial guidance and support could be more robust. Providing more structured onboarding materials and templates could enhance the initial experience.
Strong Alignment with Client Values and Needs
Smith.ai is often chosen for their alignment with client values and business needs. The company's commitment to client satisfaction and understanding of industry-specific requirements make them a preferred partner for many businesses.
Effective Project Management and Communication
Clients appreciate Smith.ai's project management skills, noting their responsiveness and ability to deliver on time. Communication is often seamless, with clients highlighting the ease of making adjustments and the proactive approach of the team.
Smith.ai manages the call center, routing calls to the in-house team and taking accurate messages as needed.
Using the internal CRM system and other management platforms, Smith.ai always completes the required tasks. The team of receptionists is amazing and their work is error-free, which saves both time and money.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a boutique immigration law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Smith.ai handles all of my incoming calls to my law firm.
What were your goals for this project?
As a busy attorney it's a waste of time and money for me to be manning the phones -- but I also don't need a full-time receptionist or admin to handle the phones. Smith.ai bridges that gap.
SOLUTION
How did you select this vendor?
Smith.ai had fabulous reviews, competitive rates and the best features. I looked at all the virtual receptionist options.
Describe the project in detail.
Smith.ai handles all of my incoming calls, routes them to me, takes very accurate messages and follows my instructions to the letter.
What was the team composition?
Smith.ai receptionists are awesome!! They have never made a mistake!
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
They just do an amazing job and save me time and money.
How effective was the workflow between your team and theirs?
The workflow has been seamless! It's been great to integrate them with my CRM and practice management platforms.
What did you find most impressive about this company?
They get the job done and I don't have to worry about it.
Are there any areas for improvement?
None!
RATINGS
5.0
"I am a big fan and loyal customer!"
Quality
5.0
Service & Deliverables
"They are just great."
Schedule
5.0
On time / deadlines
"Easy"
Cost
5.0
Value / within estimates
"Competitively priced -- you get what you pay for"
Willing to Refer
5.0
NPS
"I recommend them to all of my colleagues
Answering Services for Law Firm
Call Center Services
Less than $10,000
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They have a fast response time and are always working to meet my needs."
Feb 28, 2020
Attorney, Burton Law LLC
Thomas Burton
Verified
Legal
Wisconsin, United States
1-10 Employees
Online Review
Verified
Smith.ai provides answering services for a boutique law firm. This includes answering all of the client's calls during business hours and following up with voicemails after hours.
The engagement has saved time for the client, freeing them up to focus on business processes. Smith.ai provides thorough call summaries to ensure a successful partnership. The team is reliable and trustworthy.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I own and operate Burton Law LLC, a boutique law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
I was tired of answering calls myself and missing calls when I was in meetings with clients. Smith solved this problem.
What were your goals for this project?
Have a friendly voice answer when a client calls and take a message.
SOLUTION
How did you select this vendor?
Smith.ai was at he WI Solo and Small Firm Conference and offered a one month free trial and no set up fees.
Describe the project in detail.
Smith answers all my calls during business hours and after hours it goes to my Smith voicemail. They have been great and are very cost effective as I can start with just 10 calls per month.
What was the team composition?
They have a rotating team of receptionists who do a great job
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Smith has saved me a lot of time by not answering phone calls myself. It also lends a professional presence to my firm
How effective was the workflow between your team and theirs?
They email me a summary of the call that is very good.
What did you find most impressive about this company?
They have a fast response time and are always working to meet my needs.
Are there any areas for improvement?
Not at this time.
RATINGS
5.0
"Great customer service"
Quality
5.0
Service & Deliverables
"Best call service I have ever had"
Schedule
5.0
On time / deadlines
"Fast response times"
Cost
4.5
Value / within estimates
"Because they mark sales calls as spam they are very affordable per call"
Willing to Refer
5.0
NPS
"They have been a great low cost and efficient solution for me
Showing 91-92 of
92 Reviews
Premier Verified means Clutch independently confirmed Smith.ai is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 86 verified client reviews averaging 4.8 stars.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Get connected to see updates from Smith.ai like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
