Name: FBSPL- Fusion Business Solutions (P) Limited
Address: 459 COLUMBUS AVE #4018, New York, United States, NY, 10024, US
Telephone: (240) 979-0061
Price range: < $25
Rating: 4.8

Keeping You First

FBSPL is a leading global BPM, consulting, and business process outsourcing (BPO) firm with a strong focus on leveraging technology to drive efficiency and innovation. Since 2006, we have been providing outsourcing solutions that help businesses streamline processes, optimize operations, and scale effortlessly.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
New York, NY
Year founded
Founded 2006
Languages

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.9 /5

What Clients Have Said

FBSPL offers competitive pricing, providing good value for cost across various projects. Clients appreciate their responsiveness and timely delivery, often noting a positive impact on efficiency and workload management. Specific pricing details were not disclosed, but the overall feedback indicates satisfaction with budget alignment.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 69 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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FBSPL- Fusion Business Solutions (P) Limited Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.9
Cost 4.9
Willing to Refer 4.8

Top Mentions

Review Highlights

Effective Project Management

Clients consistently highlight FBSPL's strong project management skills. They are responsive, provide regular updates, and handle tasks with precision. Their ability to adhere to timelines and adapt to client needs ensures smooth project execution.
Continuous Improvement and Learning

FBSPL demonstrates a commitment to continuous improvement, with clients noting their proactive approach to learning and adapting to new processes. This dedication to growth has been an asset in enhancing service delivery.
Adaptability and Tailored Solutions

FBSPL is recognized for its adaptability and ability to tailor solutions to meet specific client needs. Their commitment to understanding client requirements and providing customized services has been a key factor in successful engagements.
Strong Communication Skills

FBSPL is commended for its excellent communication, maintaining clear and open lines through virtual meetings and emails. This has facilitated effective collaboration and ensured that client needs and feedback are promptly addressed.
Cost-Effective Services

Clients appreciate the cost-effectiveness of FBSPL's services, often citing good value for money. Their competitive pricing, combined with high-quality service delivery, has made them an attractive option for businesses seeking outsourced solutions.
Challenges with Initial Training

Some clients noted challenges during the initial training phase, with a need for more structured onboarding processes. While FBSPL is responsive to feedback and adapts well, establishing clearer training protocols could enhance the initial client experience.

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FBSPL- Fusion Business Solutions (P) Limited Reviews

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HR Consulting
Confidential
Nov. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are friendly, cost-effective, and do a great job."

Mar 3, 2022

Director, recruitment Agency

Simon Pass

Other industries
London, England
11-50 Employees
Online Review
Verified

A recruitment agency hired Fusion Business Solutions Pvt Ltd for recruitment services. The team has supported the client in researching additional candidates to outsource their end clients.

Fusion Business Solutions Pvt Ltd has placed over 30 candidates that have increased the client's revenue and helped people provide jobs and grow their business. The team has been responsive throughout the workflow. Their friendliness and cost-effectiveness are impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the Director of a Recruitment agency specialising in placing Management Consultants across the globe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fusion Business Solutions Pvt Ltd?

We needed help with researching additional candidates for our clients.

SOLUTION

How did you select Fusion Business Solutions Pvt Ltd and what were the deciding factors?

They got in touch with us during the height of the covid-19 pandemic and offered us a free trial for 2 days. We did this and the service was great and we took it up full time a few months later.

Describe the project in detail and walk through the stages of the project.

Fusion helps us on an ongoing basis to find candidates for us mainly on LinkedIn. They find people we wouldn't have time to find ourselves and then we get in touch with them and handle the rest of the process.

Describe the recruitment process in detail.

Fusion generates many long lists of names for us on a daily basis based on search parameters we give them and they look suitable people up on Linkedin and send us their addresses. We then get in touch with the people ourselves, pitch them the companies and hopefully in the end they accept a job with our client.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We have placed over 30 different candidates through the work that Fusion has done with us and this has not only increased our revenue but also helped people find amazing jobs and helped our clients to grow their businesses.

How effective was the workflow between your team and theirs?

Extremely quick and responsive. It's great!

What did you find most impressive or unique about this company?

They are friendly, cost-effective, and do a great job.

Are there any areas for improvement or something they could have done differently?

Sometimes there is a learning curve on a new search but they get it really well with good feedback.

RATINGS

5.0

$10,000 to $49,999
Oct. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What they’re providing for us is perfect at this particular moment."

Mar 9, 2021

President & CEO, Market Research Company

Anonymous

Other industries
New York City, New York
11-50 Employees
Phone Interview
Verified

Fusion Business Solutions Pvt Ltd provides virtual assistant outsourcing services to a market research company. Their work involves providing technical support, social media services, web scraping, and more.

So far, Fusion Business Solutions Pvt Ltd's services generate 25%–30% of the company's participants at any given project. They proactively look for ways to support the company's processes. They're knowledgeable in a variety of service lines and provides high-caliber work in multiple areas.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a market research company. We coordinate qualitative market research for insights agencies, and we have about 20 members.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fusion Business Solutions Pvt Ltd?

As part of our regular business service, we essentially have to organize conversations for our third-party clients. Sometimes, our external stakeholders speak with very specific individuals such as engineers, industry or business leaders, and social media influencers.

Essentially, we're working for large brands and those large brands exist to provide a product or service to a segment of people. As a result, we engaged with Fusion to help us identify potential prospects for this conversation and to help us with the initial outreach.

SOLUTION

What was the scope of their involvement?

The Fusion team performs virtual assistance services to us, and each of the team members has a variety of skills. Some of them have good technical and social media skills, and some are good at scraping the internet and identifying individuals — those are the skills that are valuable to us.

We also utilize them for other services such as creating PowerPoint presentations, organizing meetings with clients, and more. However, their main work involves lead generation and initial outreach to potential candidates.

What is the team composition?

We have a permanent person who works with us full time, and recently, we began working with another person. We also have other people working with us, but we scale up and down based on the season.

How did you come to work with Fusion Business Solutions Pvt Ltd?

I was referred to them. I talked to another CEO six months ago, and he owns a franchise. I told him my problem, and he told me that I should give Fusion a call. Then, I listened to his advice — I made the call — and here I am.

How much have you invested with them?

We’ve probably spent $8,000–$10,000. Since we’re now bringing a second person, that number’s going to double. As a result, we’ll probably invest $25,000–$35,000 annually going forward.

What is the status of this engagement?

We started working with them in October 2020, and we continue to collaborate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They pinpoint people better than our internal staff, and a lot of them have been very detailed-oriented. Sometimes you can only drill down so far from the information you find on the internet, whether it be on LinkedIn, Facebook, Tiktok, or Instagram. However, Fusion does a very good job of looking at details of what we’re looking for and getting close to the target. They don’t necessarily directly hit every single time, but they’re pretty close most of the time.

We’re a project-based company and not every single project requires Fusion’s services, but the ones that require them, allow us to make revenue. They also help us supply between 25%–35% of the participants for any given project on their own.

We intend to use Fusion as we grow, and we’re definitely in the process of scaling. That’s why we’re backfilling a lot of our lead generation with Fusion’s team to help support our internal resources. We see their people as part of our “football team”. This is not short-term — it’s a forever type thing.

How did Fusion Business Solutions Pvt Ltd perform from a project management standpoint?

Fusion has an excellent project management process. Every morning, as we start our day, we get an update from our virtual assistant indicating exactly what he’s planning to work on. Moreover, he also gives us a list of things he’s working on and it’s in order of priority.

That way, we have the option to switch priorities on the list. Then at the end of the day, they send us a progress report of exactly what they’ve completed on each of the tasks on the list. They’ve gotten more intertwined in our daily process.

What did you find most impressive about them?

I don’t have a lot of experience with other business outsourcing or virtual assistant firms. I’ve done my fair amount of projects with companies from platforms like Upwork and Fiverr.

However, what makes Fusion stand out is the way they function within our daily framework. The team organizes themselves in a way that keeps them productive as opposed to us proactively figuring out how to keep them productive. The fact that they always make progress for us and uses all their hours to positively influence our business impresses us the most.

Are there any areas they could improve?

I can’t think of anything because I don’t know if we’d change much if we had the opportunity to. We’re a very busy company and our staff tends to be overtaxed. With Fusion’s work, we’ve been more productive and they help free our time. Overall, what they’re providing for us is perfect at this particular moment.

Do you have any advice for potential customers?

Fusion gave their services for a month for half the price. In that sense, try, take a step, and give things a little bit of thought as to what you can use their help with. What ends up happening is you get to be more productive because the team has a tendency to do things you can do, so just go ahead and get started.

RATINGS

5.0

$10,000 to $49,999
Apr. 2020 - Ongoing

5.0

Quality: 4.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"They perform very well. They always complete the activity within the time scale that’s requested."

Feb 19, 2021

Founder, Wilson Brook Consulting

Neil Holloway

Business services
United Kingdom
1-10 Employees
Phone Interview
Verified

Fusion Business Solutions Pvt Ltd provides staff augmentation for a recruitment firm. They support the client with administrative, as well as research support.

The stakeholders are impressed with how Fusion Business Solutions Pvt Ltd is able to produce high-quality work with consistent levels of accuracy and speed. The team is able to accomplish tasks despite their complexity and steep learning curve, enabling the ongoing partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and managing director at Wilson Brook. We’re a recruitment firm that recruits from C-suite to management level across several industry sectors within the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fusion Business Solutions Pvt Ltd?

We wanted to address a capacity issue. We effectively needed additional resources in a cost-effective manner, such as admin, research, and business development support.

SOLUTION

What was the scope of their involvement?

Fusion business solutions provide me with research and administrative support from a business development perspective.

We had an initial call where I explained the nature of my business to them. After they introduced me to my Fusion employee, we started working on my research assignments, where they would help build a target list of candidates via internet resources such as LinkedIn. They would import that data into my CRM and contact them through my various LinkedIn Accounts.

We would have daily calls to review the workload and results from the previous day’s activities, and I would provide further instructions and guidance on their next tasks.

This research assignment slowly evolved into research support for business development. I will provide them information on companies to reach, and they would conduct further research around that. Additionally, they also support me from an administrative perspective where they will input all the data into my CRM — giving me a broader mixture of support. Technically, you could categorize it all to administration data entry and internet research.

We’ve sometimes scaled the engagement up or down so I don’t always have two people working with me full time. Originally, I had one that was full-time and one on a part-time basis. Then as of December, the part-timer became a full-time employee.

What is the team composition?

I started off with just one individual called Priyansh (Senior Recruitment Associate), and then I increased the resource of a second individual, Punit (Associate).

How did you come to work with Fusion Business Solutions Pvt Ltd?

They came highly recommended by a former colleague who has used them in the past. I spoke to one other outsourcing partner and they didn’t give me the same level of confidence as Fusion. Fusion seems to be a more established organization with more people, resources, with a stronger process and track record. It was a combination of all those factors that led me to engage with them.

How much have you invested with them?

One full-time employee costs me about ￡900 (around $1,200USD) a month. I guess you can do the math on that one and work out approximately how much I invest. In my view, it’s good value for your money compared to hiring somebody full-time here in the UK.

What is the status of this engagement?

We started working together in April 2020, and it’s been ongoing ever since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We review the outputs of their activities on a daily basis. They’re productive and we receive a good volume activity with a high level of accuracy. When it comes to the research activity in build targets, the quality of the candidates they identify is of high quality. We deal with a variety of roles, so there’s always going to be a learning curve for them in terms of what we’re looking for.

The daily calls help in terms of giving feedback and refining the search to ensure that the future research is higher in quality and accuracy. Generally, I’m pleased with their activity, and I think they have been a significant contributor to the success of my business for the last 12 months.

How did Fusion Business Solutions Pvt Ltd perform from a project management standpoint?

They perform very well. They always complete the activity within the time scale that’s requested. There’s a fair degree of complexity in terms of the different types of activities. They have to follow a certain pattern so it’s not just doing one very simple thing all the time, they’re doing a whole variety of activities with different messages.

They also have to keep a lot of different things on top and sometimes it confuses me, let alone them — but they deal with the variety of complexity rather well.

Furthermore, the communications are always good. They send me an email outlining their daily tasks they’re going to perform, and then send me an email at the end of the day with a spreadsheet, summarizing the work. Occasionally we’ll have calls with their supervisors, where we share feedback with each other.

What did you find most impressive about them?

One characteristic that I found most impressive is their ability to interpret my requests, and then deliver a high-quality output very quickly.

Are there any areas they could improve?

If they were able to offer a voice-based activity, that would be useful with all the work they’re doing at the moment. However, while they speak very good English, it is heavily accented. As a result, it would be difficult for them to do phone-based activities in the UK market.

Do you have any advice for potential customers?

It’s all about clear communications. Give them clear instructions and as much information as can. We also always sense check the initial output of their work at the start of a new assignment. They will provide me with early results for sense checking to make sure they’re on the right path.

There may be some people who might perceive them negatively because they’re an outsourcing company. Therefore, they might not give them the level of respect and communication that they require. I think the more you develop the relationship, the better quality and quantity of communication you will have with them.

Some people gave their outsourced employees English names, which is understandable because some people over here might struggle with the pronunciations. However, I made a point of finding out their real names because I wanted to show them the respect and courtesy they deserve.

As with any relationship, the more you communicate and invest in it, the more you understand each other and the better results you get.

RATINGS

5.0

E-Commerce Development Web Development
Less than $10,000
Oct. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Our completed build was one of the easiest builds I’ve ever been involved with."

Feb 16, 2021

Digital Marketing Specialist, Ecolink Inc.

Carolyn Federhofer

Other industries
Decatur, Georgia
51-200 Employees
Phone Interview
Verified

Fusion Business Solutions Pvt Ltd provides web development and virtual assistant services. They are currently building out the second website of the engagement, with the first being an e-commerce platform.

The client praises Fusion Business Solutions Pvt Ltd for their attention to detail and speed in integrating changes. With fast communication and technical expertise, they've become a trusted partner. Customers can expect smooth engagements and deliverables that meet or exceed timelines.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for Ecolink Inc. We’re an industrial chemical distributor in the United States. I’m a specialist in SEO and digital marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fusion Business Solutions Pvt Ltd?

They help us in two ways. First, they offer virtual assistant services to help us take care of business transactions at hours when we’re closed. Second, they grow our technology properties.

SOLUTION

What was the scope of their involvement?

We built one website with them that launched in December 2020, and we’re currently building another website that will launch in March 2021. They work in WordPress.

The first website was an e-commerce platform that’s connected with our Quickbooks account to make it easy to streamline transactions in the backend.

What is the team composition?

I’ve worked with five people, including their CEO, a web developer, and a virtual assistant. The resource I’m working with now is doing very well.

How did you come to work with Fusion Business Solutions Pvt Ltd?

A friend or family member of our owner introduced them.

How much have you invested with them?

We’ve spent around $6,000 with them.

What is the status of this engagement?

We’ve been working together since October 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy with their work. Their attention to detail is incredible. They quickly respond to changes or any idea that we have that goes in a different direction. They meet deadlines. I’m never waiting on them to get something done. Our completed build was one of the easiest builds I’ve ever been involved with.

How did Fusion Business Solutions Pvt Ltd perform from a project management standpoint?

Their communication was quick and fantastic.

What did you find most impressive about them?

Their responsiveness stands out. I always got answers and solutions.

Are there any areas they could improve?

I can’t think of anything off the top of my head.

Do you have any advice for potential customers?

Be prepared, because they will be.

RATINGS

5.0

Accounting
$10,000 to $49,999
Oct. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.0

"FBSPL- Fusion Business Solutions (P) Limited's professionalism, timeliness, and work ethic stood out."

Dec 23, 2025

Account Manager/Team Lead, Insurance Company

Shawn Radke, CIC

Insurance
Lakeville, Minnesota
1-10 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides accounting services for an insurance agency. The team is responsible for preparing applications for new businesses and processing audits and policies.

FBSPL- Fusion Business Solutions (P) Limited has completed the assigned tasks on time. The team communicates well with the client regarding the status of tasks and excels at prioritizing them. FBSPL- Fusion Business Solutions (P) Limited's professionalism, timeliness, and work ethic are commendable. This review is an update by the client company. The original content is located below the new review.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Account Manager- Team Lead of an insurance company.

Describe what your company does in a single sentence.

Independent Insurance Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Account management tasks
New business application preparation

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Good value for cost
Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Issue certificates. Process Endorsements, audits, and policies.

Prepare applications for new business and entering into management system.

Carrier correspondance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely completion of daily tasks. Constant communication as to the status of tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely and communicative about time tasks will take. Good at prioritizing tasks.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

FBSPL- Fusion Business Solutions (P) Limited's professionalism, timeliness, and work ethic stood out.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

Not that I can think of.

UPDATED REVIEW

This review was published on October 29, 2025

Jon Marty

VP, Ted Marty Insurance Agency

Insurance

Cincinnati, Ohio

11-50

Jul 2025 - Ongoing

$10,000 to $49,999

Verified

Project summary
FBSPL - Fusion Business Solutions (P) Limited provides insurance process support to an insurance agency. The goal is to free up staff time and improve service efficiency.

Feedback summary
FBSPL - Fusion Business Solutions (P) Limited's reliable and prompt service has increased customer satisfaction, allowing staff to focus on larger clients. Their communication is outstanding, and all tasks are delivered on time. The client has felt that they are a faithful team member.

BACKGROUND

Please describe your company and position.

I am the Vice President of Ted Marty Insurance Agency/Superior Insurance

Describe what your company does in a single sentence.

Ted Marty Insurance Agency sells and services personal and commercial, property and casualty insurance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Free Up current personnel service time to focus more on larger clients
increase efficiency of turnaround time for tasks
Increase customer satisfaction of our service team

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Pricing fit our budget
Good value for cost
Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Ethan is aaesome. He provides us with a daily tasks summary of services performed, including but limited to processing endorsements; certificates; creating new applications; quotes; evidence of Insurance; Lost Policy Releases; communication with carrier underwriters; coverage review summaries; etc. His communication is outstanding! He will reach out to an agent in the office if he has questions. He is always prompt in responding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customers see the work Ethan is doing and they email him directly. This is demontrating confidence in him from our customers who appreciate his reliable service. Our staff has more time to focus on the larger clients and peform services for those larget clients now that Ethan is focusing on our middle to smaller size clients, which we also value.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Ethan always responds and delivers requests on time and in compatability with our service expectations.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Ethan is most impressive! i feel he is an extension of our staff- and he is one of the team. He doesnt seem like "just some remote worker".... We value his team attitude greatly !

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

No i dont think so. If there were. i would have said something by now. Ethan is doing GREAT!

STAR RATINGS

Overall rating: 5.0

Quality: 5.0

Cost: 5.0

Schedule: 5.0

Willing to refer: 5.0 so much so, we are now hiring a Fusion person for our Personal Lines Dept

This review was published on June 2, 2025

Project summary

FBSPL- Fusion Business Solutions (P) Limited worked with an insurance company to manually enter bill statements line by line. This involved sending the operating account bank activity for cash receipts.

Feedback summary
FBSPL- Fusion Business Solutions (P) Limited delivered accurate and timely services, allowing the client to focus on other accounting processes. The team was responsive to the client's needs and excelled at project management. They were dedicated, patient, and understanding of the client's situation.

BACKGROUND

Please describe your company and position.

I am the Staff Accountant of Superior Insurance Partners LLC

Describe what your company does in a single sentence.

Broker that buys and then funds insurance agencies. Once aquired, we take over their monthly accounting proccesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Attached commission statements to Epic
Enter manual and download direct bill statements
Enter cash receipts

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

High ratings
Pricing fit our budget
Good value for cost
Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The point of contact for an insurance agency is to provide Fusion with the direct bill commission statements. Fusion then goes into Epic or AMS360 and manually enters these statements line by line, or pulls the statement out of download. If Fusion runs into any issues, they go back to the point of contact and inform then of their questions or missing policies.

Additionally, the point of contact sends the operating account bank activity for the agency so that Fusion can enter the cash receipts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On a monthly basis Fusion were able to enter and complete the direct bill commission statements on a timely and accruate basis. With their help, the point of contacts were able to focus on other accounting processes and finish up other tasks. Fusion did a great job of reaching out with questions or concerns and making sure they had the most recent status of their open items.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had great project management and could always complete their items on time. They sent any of their questions out in a timely matter. When an agency was behind and sent a lot of items on the last two days of the month, Fusion was able to quickly processes those statements. Whenever we needed Fusion to prioritze an agency, they made sure to put all their focus on that agency.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Fusions dedication and ability to stay on top of their tasts was very impressive. Our accounting team was very grateful for the help that Fusion was able to provide us last year. On top of that, our company grew at a very fast pace, and Fusion was very patient and understanding when we were not able to get to items on our end.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

At this time, I can not think of any improvements on FBSPL's side.

STAR RATINGS

Overall rating: 4.5

Quality: 4.0

Cost: 4.0

Schedule: 5.0

Willing to refer: 4.0

RATINGS

5.0

Back Office Outsourcing
Confidential
Apr. 2025 - Ongoing

4.5

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"FBSPL- Fusion Business Solutions (P) Limited strives to do things accurately and is very innovative."

Nov 25, 2025

Customer Success Team Lead, Keyes Insurance

Sean Lim

Insurance
Canada
11-50 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited has been helping an insurance company streamline a rollover project. The team has been responsible for looking for other markets to place the client's business within.

The client has saved 12 hours on tasks that would take them more time to complete since FBSPL- Fusion Business Solutions (P) Limited has been working on the project. The team has met the client's strict timelines and deadlines. The client also praises the team's accuracy and innovation.

BACKGROUND

Introduce your business and what you do there.

I'm the customer success team lead at Keyes Insurance, a family-owned insurance provider. We offer personalized coverage options tailored to the changing needs of families.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FBSPL- Fusion Business Solutions (P) Limited?

We needed help streamlining a rollover project we were working on.

SOLUTION

What was the scope of their involvement?

FBSPL- Fusion Business Solutions (P) Limited has been responsible for looking for other markets to place our client's business within the project. The team has ensured accuracy and attention to detail for the quotes. FBSPL- Fusion Business Solutions (P) Limited is also responsible for ensuring smooth delivery of the new business process for prospective clients.

What is the team composition?

We've been working with one teammate from FBSPL- Fusion Business Solutions (P) Limited.

How did you come to work with FBSPL- Fusion Business Solutions (P) Limited?

Our company is partnered with FBSPL- Fusion Business Solutions (P) Limited. We chose them because they were a great culture fit and their company values aligned with ours.

What is the status of this engagement?

We started working together in April 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

FBSPL- Fusion Business Solutions (P) Limited has helped us work efficiently on the project. We've saved 1–2 hours on tasks that would take us more time to complete. The success of the project has relied on a lot of communication to ensure we're on the same page. We value asking questions and having them clarified.

How did FBSPL- Fusion Business Solutions (P) Limited perform from a project management standpoint?

FBSPL- Fusion Business Solutions (P) Limited has met our strict timelines and deadlines. We communicate via email and messaging apps.

What did you find most impressive about them?

FBSPL- Fusion Business Solutions (P) Limited strives to do things accurately and is very innovative. The template they're using is very easy to follow, which helps deliver things smoothly.

Are there any areas they could improve?

So far, everything has met our expectations. If there's anything to be done differently, we would approach a different strategy, but currently, they're exceeding our expectations.

RATINGS

4.5

Content Writing Services Data Annotation Services Document Digitization & Management
$50,000 to $199,999
July 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They take a very proactive approach and are highly responsive as new tasks arise."

Oct 6, 2025

Senior Account Manager, Insurance Brokerage

Kelley Cone

Insurance
Kennewick, Washington
1,001-5,000 Employees
Online Review

FBSPL- Fusion Business Solutions (P) Limited provides virtual assistant services to an insurance brokerage. The team's tasks include data entry, proposal generation, customer service, and document creation.

FBSPL- Fusion Business Solutions (P) Limited has been integral to the client's data review as they've transitioned to new systems. The team supports 500 end-client accounts and works with 20 carriers' systems. The team is proactive, responsive, communicative, and timely, and delivers quality work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Account Manager of an insurance brokerage

Describe what your company does in a single sentence.

We are a national insurance brokerage for employee benefits, commercial, personal, crop and agricultural insurance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Assistance with data entry processes
Help with document creation and forms processing
Quote gathering and analysis

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our ongoiong project with FBSPL is to provide virtual assistance for our employee benefits brokerage team. It is an evolving project with fluctuating tasks being met and fulfilled by our amazing FBSPL representative, Paul. Paul functions not ony as a virtual assistant but also as a valued member of our team, providing back up customer service representation to our clients. He provides high quality support and work, paying close attention to details. He completes data entry tasks into multiple software systems. He submits requests for proposals to our carriers, analyzes costs against client needs, and generates proposals with recommendations based on the most competitive results. He communicates with carriers to process client requests for enrollments and terminations. He also creates and updates client accounts in our database and reviews and corrects missing/ inaccurate stored client data. He provides support in our Employee Benefits Administration system, building out plan details and creating new client accounts. Paul also helps keep track of commission activities for our producers. He communicates with clients to help make sure that we always have their most current employee data and demographics. One of the really amazing things about working with FBSPL is that they also create, update, and maintain an ongoing training document that they share in house so they can always continue operations if Paul is unavailable so that we still have support. This document also helps us train our new hires on some of their tasks as they beceome familiar with our various systems. Paul and his management team are delightful to work with, always ready to take on new tasks, embracing challenges, contributing positively to our team, and being true collaborative partners.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a growing agency, we've recently had to move to multiple new software programs, requiring data importing, which always leaves some error that needs attentive correcting. Paul and FBSPL have been integral to our data review as we've transitioned to each new system, always taking an invested, proactive approach to learning the new software and being ready to help wherever it is needed. Paul currently helps to support about 500 client accounts on an ongoing basis and works with us in about 20 different carriers systems. Much of what we do requires time management to meet deadlines and uphold compliance standards. Paul and FBSPL have always delivered timely, high quality work, helping to make sure that we never miss a deadline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every deliverable requested has always been not just on time, but ahead of schedule. They take a very proactive approach and are highly responsive as new tasks arise. We are in constant communication through Teams and email about developing projects and work through shared documents to track shared tasks and workloads. We have vitual meetings once or twice a week to review, workloads, questions, new training etc. FBSPL and Paul provide daily updates on work and task completion as well as weekly wrap up documents to track status and progress.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

There is a genuine warmth and comraderie that truly makes FBSPL feel like an extension to the team and not just an standard outsourcing partner. They actively contribute to ideas and development. They communicate and engage with all team members and are highly responsive. We love the opportunities to share cultures and celebrations. The positive mindsets and proactive approach is refreshing and helpful. We genuinely don't know what we would do without Paul!

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

They are always forward thinking, staying ahead of the curve on technology developments, utilizing their inhouse resources to help each other as they learn new systems. We have been incredibly please with all aspects of our work with them.

RATINGS

5.0

Back Office Outsourcing
Confidential
July 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We really enjoy working with them!"

Sep 25, 2025

Customer Service Manager, Insurance Agency

Tessa Pope

Insurance
Tallahassee, Florida
11-50 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides ongoing back-office outsourcng services for an insurance agency. The team is responsible for reducing the client's workload.

FBSPL- Fusion Business Solutions (P) Limited's efforts have led to reduced workload for the client's team. The team has been consistently timely and communicated effectively. FBSPL- Fusion Business Solutions (P) Limited's ease of training and integration with the new helpers stands out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Service Manager of an insurance agency.

Describe what your company does in a single sentence.

We are a full service insurance agency assisting dentists to insure their practices fully and properly.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Reduce our workloads

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assist in support work!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It has helped us take lots of work off of our team

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This will continue to be an ongoing project/work but they are always on time!

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The ease of training and integrating the new helpers!

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

Not really. We really enjoy working with them!

RATINGS

5.0

Insurance Services & Brokers
$10,000 to $49,999
Jan. 2023 - Jan. 2039

4.5

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I am impressed with how easy communication is."

Sep 11, 2025

Producer/Account Manager, Insurance Professionals of Arizona

Kim Iverson

Insurance
Mesa, Arizona
51-200 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides insurance services to an insurance company. The team has quoted insurance renewals in the rating system and attached incoming claims to client policies.

FBSPL- Fusion Business Solutions (P) Limited has made the renewal process easier for account managers. The team is always on time and ahead of what is needed. FBSPL- Fusion Business Solutions (P) Limited communicates effectively and is easy to contact through virtual meetings and emails.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Producer/Account Manager of Insurance Professionals of Arizona

Describe what your company does in a single sentence.

Insurance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

policy updates and documentation
Help quoting renewals
Looking and quoting better options

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Quoting insurance renewals in rating system. Looking at risks to make sure quotes are correct and running rates. Then taking besst rate and going to the company to complete quote for our review. Attaches incoming claims and other notifications to clients policies. Updates mortgage information in companies and provides needed documents to lenders..

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Making renewal process easier for account managers. Very successful.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time and ahead of what is needed. Above excellance with communication.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I am impressed with how easy communication is.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

Everything is as expected.

RATINGS

4.5

Customer Service Outsourcing
Confidential
July 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The constant communication is great!"

Sep 4, 2025

Team Lead, The Bulow Group

Anonymous

Insurance
Tinley Park, Illinois
11-50 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides customer service outsourcing for an insurance brokerage. The team handles billing and endorsement process and resolves issues with the client's customers.

FBSPL- Fusion Business Solutions (P) Limited has delivered detailed work, meeting the client's expectations. The team has ensured a seamless project management approach and performed excellently throughout the engagement. FBSPL- Fusion Business Solutions (P) Limited's communication is remarkable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I'm a team lead at The Bulow Group

Describe what your company does in a single sentence.

Insurance Broker

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

To assist in Client Service Representative duties with our insured clients

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

High ratings

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Helping with billing and endorsement process with our Commercial line clients. Emailing the insured and contacting carriers on billing issues and resolving them. Processing changes on policies that come in from our carriers that were requested by our insureds.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Denise has been our main contact and assistant. He has been great to work with. He is very communicative and his work is very detailed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes they have been great ever step of the way

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The constant communication is great!

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

I dont see an area of improvement at this time. I am in hopes we can use your assistance more in the future.

RATINGS

5.0

Showing 31-40 of 101 Reviews

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Learn More

Verified Client Reviews: 84

Overall Review Rating: 4.8

Source: Clutch

Last Updated: December 23, 2025

Business Entity

Business Entity Name	Fusion Business Solutions Private Limited
Source	Government of India Ministry of Corporate Affairs
Jurisdiction of Formation	India
Date of Formation	October 9, 2006
Status	Active
Last Updated	February 21, 2025
ID	U72200RJ2006PTC023201

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	February 26, 2025

Learn More About The Clutch Verification Process

Locations (1)

459 COLUMBUS AVE #4018 New York, NY, United States 10024

6 - 9

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Beacon Insurance, Pension & Estate Advisory Services

(1)

Jessica Lewis

Gavan-Graham Electrical Products

(1)

Gavan Graham

Insurance Professionals of Arizona

(1)

Kim Iverson

Keyes Insurance Brokerage Ltd

(1)

Sean Lim

Riemer Insurance Group, Inc.

(1)

maria Rodriguez

Ted Mardy Insurance Agency

(1)

Jon Marty

The Bulow Group

(1)

Meghan Drew

The Insurance Group LLC. Knoxville TN

(1)

Josh Witt

WHEATSTONE

(1)

Mikaela Melendres

YourPolicy

(1)

Gayathri Narayanan

Additional Connections

(1)

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Continuous Improvement and Learning

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Challenges with Initial Training

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