FBSPL- Fusion Business Solutions (P) Limited

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations for an insurance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FBSPL- Fusion Business Solutions (P) Limited?

We needed help clearing a backlog of accounting discrepancies, issuing documentation, updating records, and producing bordereaux.

SOLUTION

What was the scope of their involvement?

FBSPL- Fusion Business Solutions (P) Limited has been updating renewal information, reconciling several bordereaux, and issuing policy documentation. The team has also been issuing new policy documents and extension endorsements for various lines, invoicing our terrorism accounts, and updating the renewal data in our Epic system.

What is the team composition?

We’ve been working with 2–5 teammates from FBSPL- Fusion Business Solutions (P) Limited.

How did you come to work with FBSPL- Fusion Business Solutions (P) Limited?

Someone referred FBSPL- Fusion Business Solutions (P) Limited to us. We chose them over other options because they had high ratings, a great culture fit, good value for the cost, and aligned company values.

What is the status of this engagement?

We started working together in August 2024, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

FBSPL- Fusion Business Solutions (P) Limited has significantly reduced our overall discrepancies by 50% and updated our records. The team has also provided backup for staff on vacation to ensure the business continues. We’ve noticed these improvements within two weeks of starting the project.

How did FBSPL- Fusion Business Solutions (P) Limited perform from a project management standpoint?

FBSPL- Fusion Business Solutions (P) Limited’s management is professional and courteous. The team seeks to understand our needs and delivers on time. We communicate via email and messaging apps.

What did you find most impressive about them?

The speed at which FBSPL- Fusion Business Solutions (P) Limited’s teammates have picked up the training provided and created excellent workflows is wonderful. They’re very smart and talented individuals.

Are there any areas they could improve?

There’s nothing FBSPL- Fusion Business Solutions (P) Limited could improve on.

BACKGROUND

Introduce your business and what you do there.

I'm the customer success team lead at Keyes Insurance, a family-owned insurance provider. We offer personalized coverage options tailored to the changing needs of families.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FBSPL- Fusion Business Solutions (P) Limited?

We needed help streamlining a rollover project we were working on.

SOLUTION

What was the scope of their involvement?

FBSPL- Fusion Business Solutions (P) Limited has been responsible for looking for other markets to place our client's business within the project. The team has ensured accuracy and attention to detail for the quotes. FBSPL- Fusion Business Solutions (P) Limited is also responsible for ensuring smooth delivery of the new business process for prospective clients.

What is the team composition?

We've been working with one teammate from FBSPL- Fusion Business Solutions (P) Limited.

How did you come to work with FBSPL- Fusion Business Solutions (P) Limited?

Our company is partnered with FBSPL- Fusion Business Solutions (P) Limited. We chose them because they were a great culture fit and their company values aligned with ours.

What is the status of this engagement?

We started working together in April 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

FBSPL- Fusion Business Solutions (P) Limited has helped us work efficiently on the project. We've saved 1–2 hours on tasks that would take us more time to complete. The success of the project has relied on a lot of communication to ensure we're on the same page. We value asking questions and having them clarified.

How did FBSPL- Fusion Business Solutions (P) Limited perform from a project management standpoint?

FBSPL- Fusion Business Solutions (P) Limited has met our strict timelines and deadlines. We communicate via email and messaging apps.

What did you find most impressive about them?

FBSPL- Fusion Business Solutions (P) Limited strives to do things accurately and is very innovative. The template they're using is very easy to follow, which helps deliver things smoothly.

Are there any areas they could improve?

So far, everything has met our expectations. If there's anything to be done differently, we would approach a different strategy, but currently, they're exceeding our expectations.

BACKGROUND

Please describe your company and position.

I am the Director of Operations and Personal Lines of Beacon Insurance Services, Inc.

Describe what your company does in a single sentence.

Insurance Agency for Property & Casualty

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

• Quote New & Renewal Business Across Multiple Quoting Platforms
• Handle Back office Tasks for Agents -Checking Policies, Mortgage Payment Follow-ups
• Renewal Comparisons

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

• Online Search
• Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project started with Laura Waldyn from FBSPL, who optimized and organized agency workflows and procedures by creating streamlined and efficient processes for managing daily workloads. Once all of our processes and procedures were accessible in one place, the next part of the project utilized virtual assistants to take some of the mundane back-office tasks away from the agents.  
Agents need to bring in business and not focus on back-office tasks.  We worked with two Virtual Assistants who helped with quoting, processing polices, checking on mortgage payments, processing endorsements, etc.  They really took a lot of the back-office tasks away from the Agents.  We also hired a part-time licensed agent to work a portion of our book when an Agent left unexpectedly. Having our process and procedures in place really made this a smooth transition.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The process with the Virtual Assistants and the Agent was pretty seamless because our processes and procedures were all laid out for reference.  Took the back-office mundane tasks away from the agents.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are a well-oiled machine when it comes to project management. From the very beginning of the project, we connected via online meetings or phone calls.  If we found anything that wasn't just right, they were quick to respond with a solution on how to make it better.  
We received daily reports from the Virtual Assistants and the Agent on work completed for that day, and weekly and monthly reports as needed by the Agency on in-house employees.  They achieved our project timeline as expected.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They quickly responded to any task that needed to be completed and promptly provided a solution.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

I think overall everyone did a great job for us.

BACKGROUND

Please describe your company and position.

I am the Finance Manager of Your-Policy

Describe what your company does in a single sentence.

YourPolicy is not an ordinary company. We want to make insurance simple, transparent, and convenient by challenging the traditional methods of shopping for auto, home, life, and commercial insurance. As a technology-enabled, direct-to-consumer distribution platform, we make it easy for our customers to shop the nation’s leading insurance carriers. We remove the friction and give you a smooth process from beginning to end.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

• To solve Operational efficiency
• Insurance accounting
• VA support

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Netsuite implemetation and data entry work outsoursing for implementation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve had the opportunity to partner with FBSPL for our insurance accounting needs, and their performance has been consistently outstanding. Their team brings a deep understanding of insurance-specific financial processes and has reliably managed our daily accounting operations with accuracy, timeliness, and professionalism.

One of the most commendable aspects of working with FBSPL has been their adaptability. During our recent transition to a new accounting platform, they quickly adapted to the new environment, ensured a smooth data migration, and maintained continuity in service without any disruption. Their proactive communication and hands-on approach made the entire process seamless.

From premium reconciliations to claims accounting and compliance reporting, FBSPL has proven to be a dependable and detail-oriented partner. Their ability to scale with our evolving needs while maintaining high service standards has made them an integral part of our finance function.

We highly recommend FBSPL to any insurance organization looking for a reliable, agile, and knowledgeable accounting outsourcing partner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have demonstrated strong project management capabilities, with clearly defined workflows, regular status updates, and a structured approach to task tracking. Their team consistently meets deadlines, ensuring that daily, weekly, and monthly deliverables are completed on time and with a high degree of accuracy. Whether it’s month-end close activities, reconciliations, or regulatory reporting, they’ve shown a strong commitment to timeliness and quality.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to seamlessly integrate with our internal systems and workflows, while maintaining a high level of accuracy and timeliness, was truly unique. Even during periods of change—such as our transition to a new accounting platform—they remained proactive, solution-oriented, and fully committed to delivering uninterrupted service.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

Proactive Insights: FBSPL excels at executing tasks accurately and on time, but we would welcome more proactive insights and recommendations—especially around process optimization, automation opportunities, or regulatory changes that could impact our accounting workflows.
Time Zone Coordination: While the team is generally responsive, there were occasional delays in communication due to time zone differences. Establishing more overlapping working hours or a dedicated point of contact during our business hours could further streamline collaboration.

BACKGROUND

Please describe your company and position.

I am the Agency Manager of Tyrol Insurance Agency, Inc.

Describe what your company does in a single sentence.

We are a family owned and operated Medium size Independent Insurance Agency handled a wide various of industries and coverage needs for both Commercial and Personal Lines Insurance in multiple states with offices in Pennsylvania and Arizona. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

• Relieve Staff by providing back end office support
• Provide inhouse CSR's with more time to provide indivualized service to clients
• Provide more time to inhouse staff to expand sales opportunities

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fuison was able to provide the following services to help up complete our goals within EPIC and Carrier systems: New Business Set up, information gathering and rating, Full scope of Renewal Processing from start to finish, Certificates of Insurance, Evidence of Insurance,  ID Cards, Policy Review, Endorsement Processing and Endorsement Review, carrier/client/agency correspondence, cancellation processing, Finance set up and processing and policy delivery. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They have been a great fit for our agency. They have helped us to achive our staffing and processing goals. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We trained Fusion on our processes and they follow those processes.  They know when to ask for assistance and they are constantly in communication with us via email or Teams. 

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The staff was already training on our management system and knew the EPIC processes, so that made the transition smooth. 

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

We continually train on new idea and carriers rating and process as they come up.  Since we are new with EPIC, we are learning new processes as they arise and training EPIC accordingly. 

BACKGROUND

Please describe your company and position.

I am the Personal Lines Manager of CST Insurance Services, Inc.

Describe what your company does in a single sentence.

Our company is a minority and woman-owned independent insurance brokerage specializing in personal and commercial lines, dedicated to helping clients navigate their coverage needs with personalized service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

• Hire competent employees with insurance experience
• Streamline our insurance agency’s operations by handling administrative tasks
• Improve efficiency in policy processing

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Conference

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Very attentive to needs

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FBSPL - Fusion Business Solutions (P) Limited plays a crucial role in supporting our insurance agency by handling essential administrative and operational tasks. Their team is responsible for processing renewals, managing endorsements, issuing certificates of insurance, and providing comprehensive customer and producer/agent support.

One of their standout strengths is their experience with Applied Epic, which allowed them to integrate seamlessly into our workflow with minimal training. Their knowledge of the system has significantly improved turnaround times for policy updates, enhanced response times, and increased the accuracy of documentation.

Communication is streamlined through Microsoft Teams and email, ensuring efficient collaboration between their team and our in-house staff. Their services have directly alleviated our staffing challenges by providing skilled professionals with both insurance expertise and hands-on experience with our management system. This has reduced the onboarding time for new employees and significantly improved the workload balance for our in-office team.

Additionally, FBSPL’s on-site manager, who is well-versed in insurance, has been instrumental in ensuring smooth operations, providing oversight, and maintaining quality control. Their ability to deliver experienced professionals has made a measurable impact on our efficiency, accuracy, and overall service quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes & Success Metrics:

Partnering with FBSPL - Fusion Business Solutions (P) Limited has delivered several tangible benefits to our agency, significantly improving operational efficiency and overall service quality. The key measurable outcomes include:

• Faster Turnaround Times: Policy updates, endorsements, and certificate issuance are now processed X% faster (insert an estimated percentage if available). Renewals are completed more efficiently, reducing delays and ensuring timely communication with clients. 
• Improved Accuracy & Reduced Errors: Documentation accuracy has increased, leading to fewer follow-ups and corrections on policies and endorsements. Compliance and data entry errors have significantly decreased due to their team’s familiarity with Applied Epic and insurance processes.
• Enhanced Customer & Agent Support: Response times for customer and producer inquiries have improved, leading to higher client satisfaction and retention. Agents have more time to focus on sales and relationship-building rather than administrative tasks.
• Reduced Onboarding Time for New Staff: The hiring of skilled virtual assistants with pre-existing insurance and system knowledge has shortened the typical onboarding time for new employees by X weeks (insert an estimate if applicable). The in-office team has seen a more balanced workload, reducing burnout and improving overall productivity.
• Operational Efficiency Gains: The agency has successfully scaled operations without the burden of hiring and training additional in-house staff.The presence of an on-site manager at FBSPL, who is well-versed in insurance, has further streamlined workflows and ensured consistency in task execution.

These measurable improvements have helped us operate more efficiently while maintaining high service standards, making FBSPL a valuable long-term partner in our agency’s growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FBSPL - Fusion Business Solutions (P) Limited has demonstrated strong project management skills and a commitment to delivering high-quality work on time. Their team is highly organized, proactive, and responsive to our agency’s needs, ensuring that all tasks—such as renewals, endorsements, and certificate issuance—are handled efficiently and accurately.

They consistently meet deadlines and deliver items on time, even during high-volume periods. Their familiarity with Applied Epic allows them to work seamlessly within our existing workflows, reducing bottlenecks and ensuring smooth operations.

Communication is structured and effective, with regular updates via Microsoft Teams and email to track progress, address any issues, and ensure alignment with our agency’s expectations. One of the standout aspects of their service is their on-site manager, who is well-versed in insurance and plays a crucial role in overseeing tasks, troubleshooting issues, and ensuring their team consistently meets performance standards.

Whenever I had concerns regarding turnaround times or work accuracy, I was able to bring them up with the FBSPL management team, and they were very hands-on in addressing these issues. They worked closely with us to implement collective action plans to improve workflow efficiency and accuracy, demonstrating a genuine commitment to continuous improvement and aligning their services with our agency’s expectations.

Additionally, they are highly responsive to feedback and adapt quickly to any process changes or urgent requests. Whether it’s a last-minute policy update or an urgent certificate of insurance, they prioritize critical tasks and handle them efficiently, helping our agency maintain high service levels for both clients and producers.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of FBSPL—Fusion Business Solutions (P) Limited is their deep industry knowledge and ability to integrate seamlessly into our existing workflows. Unlike other outsourcing solutions, FBSPL provided virtual assistants with prior insurance experience and hands-on familiarity with Applied Epic, drastically reducing onboarding time and ensuring they could hit the ground running.

Additionally, their hands-on management team stands out. Whenever we had concerns regarding turnaround times or work accuracy, they were proactive, receptive to feedback, and worked collaboratively with us to implement solutions that improved efficiency. Their on-site insurance-experienced manager has been invaluable in maintaining high standards and ensuring smooth operations.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

While FBSPL - Fusion Business Solutions (P) Limited has been an excellent partner in streamlining our operations, there are a couple of areas where improvements could further enhance their service:

More Defined SOP Development & Onboarding Structure:

One area that could have been improved is the creation of a structured and prioritized Standard Operating Procedure (SOP) during the initial onboarding phase. While processes naturally evolve over time, having a clear, well-documented SOP or a structured outline within the first month of service would have helped establish a consistent workflow and improved the onboarding experience for current and future virtual assistants.
A more defined process for developing and finalizing the SOP would have ensured that tasks were handled uniformly from the start, reducing the need for corrections and adjustments later on. This would have also provided new hires with a reference guide, minimizing the learning curve and improving overall efficiency.

Enhanced Internal Quality Control Measures:

While FBSPL has significantly improved our operational efficiency, a stronger internal QC system could further refine their service. Minor errors in documentation or processing have required additional review and corrections. Implementing more structured internal checks before submitting completed work would help catch these issues earlier, reduce rework, and ensure a higher level of accuracy from the outset.
This could include regular audits, peer reviews, or a designated quality control checkpoint before tasks are finalized. Doing so would help maintain consistency and further streamline operations, especially during high-volume periods when accuracy and efficiency are critical.

That being said, FBSPL has been highly responsive to feedback and receptive to process improvements. Their commitment to continuous learning and adaptability gives us confidence that they will continue refining their approach to meet our agency’s evolving needs.

BACKGROUND

Please describe your company and position.

I am the Accounting Manager of a car insurance company 

Describe what your company does in a single sentence.

Root Insurance provides car insurance to drivers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

• help with accounting workload
• help improve processes and documentation

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Assisting with day to day and monthly accounting tasks such as journal entries, reconciliations and system/report balancing. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fusion has been a great experience so far. Training was quick and efficient on their part. Tasks were picked up quickly and completed on time, if not earlier than the scheduled due date. Minimal disruption to shift work and have been exteremly easy to work with even in a virtual environment. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

So far all tasks have been completed on time with no errors.  Fusion has met all needs so far. 

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was a little hestitant at first having some bad experiences in the past with other companies but I have been very impressed with FBSPL- Fusion Business Solutions (P) Limited's organization and quality of work. It's also impressive how quick the turn around has been for any given assignment. 

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

So far I don't have any suggestions for improvement at this time. 

BACKGROUND

Please describe your company and position.

I am the Account Manager of Sanford Insurance Group

Describe what your company does in a single sentence.

We are an insurance agency servicing personal and commercial insureds. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

• Certificates of Insurance
• Pulling mail from carrier websites

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Issue cetificates of insurance based in the insured requirements by using language provided and attached the corresponding forms.   Also he would pull form the carrier website the mail procssed on a daily basis.  Placed that mail inthe One Driver folders for easy access for us.   

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw the progress made from when we first started.  Once he got used to the request, less mistakes which made it easier for us to review when we recieved them back.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes certficates were issued the same day emailed.   Overall they were accurate.  Rare time were they sent back for corrections. 

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Willing to accept our change in management systems from AMS360 to EPIC.   

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

For the tasks they were given, they did well. 

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Insurance Providers Group

Describe what your company does in a single sentence.

We are an independent insurance agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

• Policy Checking
• Proposals
• Summaries

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We use Applied EPIC for our agency management system.  Our AE's were a bit overwhelmed with policy checking, proposals, summaries and various tasks.  We partnered with FUSION to help alleviate the stress our AE's were feeling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our AE's are not feeling as overwhelmed as when the partnership began.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our account representative always completes the work in a very timely fashion.  He strives for accuracy in all his work.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Since we have never used a company for outsourcing, we are very impressed with the work completed.  Our representative, Paul, was able to start working on the day we partnered with FUSION.  He knows Applied EPIC as well as we do and jumps right in to helping with anything we ask.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

I cannot think of any areas of improvement.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Serenity Group Inc.

Describe what your company does in a single sentence.

We sell and service non-standard auto insurance to help clients solve complex licensing problems in 47 states.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

• Respond to internet quote requests
• Warm transfer prospects to licensed agents
• Notify active clients of policy issues

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work centered on making outbound calls, sending outbound text messages and/or emails to prospects that submitted an internet quote request through our website.  Coordinating the responses with managment and sales agents to increase the contact rate for prospects and closing rate for sales generated.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Close to 150 quotes resulting in over 40 policies sold.   

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project managment team with multiple contacts provided and regular check-ins.  Reporting and data analytics provided upon request in a timely manner.  Overall, we had an excellent experience working with their entire team.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

The efficiency and our reps willingness to expand upon the assigned tasks.  We relied on our reps to determine what worked best for them when approaching a challenge or situation.  Each rep contributed ideas and methods that we'll encorporate into our standard practices going forward.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

I would encourage establishing metrics early on and reporting capability within the assigned tasks from the start.  Overall, I'm pleased with how easy it was to add Fusion to our marketing efforts and grateful for the results we were able to generate.