24/7 Professional Outsourced Customer Support Team
SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, we deliver a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.
Why Companies Outsource Their Customer Support to Us
15 years of experience
1200+ professionals
60+ operational languages
PCI/DSS L1 Service Provider
ISO/IEC 27001:2013 certification
GDPR-, CCPA-, and HIPAA-compliance
AI chatbot automating up to 80% of common requests
Refined processes of onboarding, learning, and human development
Customer-focused consultants with exceptional language skills
How We Deliver Exceptional Customer Service
We provide round-the-clock B2C & B2B customer service across multiple channels
Our flexible, scalable teams are tailored to your business needs
AI technology helps us deliver faster responses
We Offer a Wide Range of Services
Customer support (Front desk, Tier 1)
Inbound call center services
Technical support services (Tier 1-3)
IT support services - Social media customer services
CX services
AI-powered support teams
System setup & Integration
Reception desk services
Back-office services
KYC & ID verification
Data annotation
Staff augmentation
Our cost-effective support solutions have helped our clients achieve up to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times. We take a personalized approach, recognizing that every client has unique business needs.
Partnership and marketing requests aren’t accepted via the "Discuss my project" form. Please send them to marketing@supportyourapp.com
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Wilmington, DE
Year founded
Founded 2010
Languages
Timezones
31 Languages that we service
English
Spanish
Arabic
Bengali
Hindi
Russian
Portuguese
Japanese
German
Korean
French
Turkish
Vietnamese
Cantonese
Italian
Urdu
Polish
Ukrainian
Persian
Romanian
Azerbaijani
Dutch
Hebrew
Czech
Serbian
Bulgarian
Estonian
Slovakian
Croatian
Swedish
Georgian
33 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
ART
(Arabic) Egypt Standard Time (ART)
AST
Arabia Standard Time (AST)
AET
Australia Eastern Time (AET)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
COT
Colombia Time (COT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
GST
Gulf Standard Time (GST)
HST
Hawaii Standard Time (HST)
IDT
Israel Daylight Time (IDT)
IET
Indiana Eastern Standard Time (IET)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
SAST
South African Standard Time (SAST)
SGT
Singapore Standard Time (SGT)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
3 Locations
Wilmington , DE
Beograd , Serbia
DSR , Argentina
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.8
/5
What Clients Have Said
SupportYourApp offers competitive pricing with good value for cost, highlighted by consistent client satisfaction and effective project management. Clients report spending between $2,300 and $50,000 monthly, achieving improved response times and customer satisfaction through flexible support solutions.
Some clients indicate areas for improvement in agent training, particularly in advanced technical skills and language proficiency, suggesting ongoing training to maintain high service standards.
Effective Resource Allocation
SupportYourApp effectively allocates resources to meet client needs, with the ability to quickly scale teams and adjust service levels based on client requirements and project demands.
Effective Communication
SupportYourApp is commended for its effective communication, utilizing tools like Slack and email to stay in touch with clients. Their responsiveness and proactive communication style facilitate seamless collaboration.
Proactive Problem Solving
SupportYourApp is noted for its proactive approach to problem-solving, with teams regularly identifying areas for improvement and suggesting solutions to enhance client operations and customer experiences.
Commitment to Continuous Improvement
SupportYourApp is committed to continuous improvement, regularly seeking client feedback to enhance service delivery and implement changes that align with client expectations and industry standards.
Genuine Care for Client Success
SupportYourApp demonstrates genuine care for client success, with teams going above and beyond to meet client needs and contribute to overall business growth and development.
Customer Service Outsourcing for Beach & Souvenir Retail Co
Customer Service Outsourcing
Confidential
June 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We admire the consultant's dedication to the project and commitment to providing the best service possible."
Oct 16, 2024
Marketing Assistant, Surf Style
Staci Sims
Verified
Retail
Hollywood, Florida
201-500 Employees
Online Review
Verified
SupportYourApp provides customer support services for a beach and souvenir retail company. The team is responsible for managing and responding to customer inquiries via calls and emails.
Thanks to SupportYourApp's efforts, the client has seen increased customer satisfaction and retention. The client has biweekly meetings with the team, who are dedicated and committed to providing the best service possible. SupportYourApp is knowledgeable and always on top of things.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Assistant of Surf Style
Describe what your company does in a single sentence.
We are a beach and souvenir retail company, with over 60 stores, that include souvenir shops, liquor stores, and convenice stores.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We needed a dedicated consultant to help us respond to customer requests via calls and emails.
SOLUTION
How did you find SupportYourApp?
Online Search
Referral
Why did you select SupportYourApp over others?
High ratings
Good value for cost
Referred to me
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
We reached out to SupportYourApp after realizing we needed professional support. We hired one shared support consultant to handle customer inquiries through calls and emails.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1. Increased CSAT 2. Increased customer retention
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have bi-weekly meetings with the consultant and SDM.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We admire the consultant's dedication to the project and commitment to providing the best service possible. We also appreciate that the consultant is very knowledgeable and is always on top of things.
Are there any areas for improvement or something SupportYourApp could have done differently?
No, we give them 10/10.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Level One Support Consultant for Language-Learning Company
Customer Service Outsourcing
Confidential
Mar. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We are highly satisfied with the consultant’s communication skills."
Oct 12, 2024
Executive, Language Innovation LLC
Anonymous
Other industries
Somerville, Massachusetts
1-10 Employees
Online Review
SupportYourApp provides a level-one support consultant for a language-learning company. The consultant dedicates four hours to the client, and their tasks include email customer communication.
Thanks to SupportYourApp, the client has increased their CSAT and customer retention. The team has managed the engagement effectively and communicated efficiently with the client. Moreover, they answer questions quickly. The consultant they’ve provided has also been professional and committed.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I'm an executive at Language Innovation LLC
Describe what your company does in a single sentence.
We help people learn foreign languages faster and more effectively.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We needed 1 consultant to work on L1 support, especially, to handle email customer communication.
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Great culture fit
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
From the beginning of our cooperation with SupportYourApp, our team was expanded with 1 Level 1 support consultant dedicated for 4 hours. This significantly improved our communication with our customers, as the consultant proved to be an experienced and dedicated specialist. The consultant has been working primarily with emails.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased CSAT
Increased customer retention
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We are highly satisfied with the consultant’s communication skills. All questions are answered within 24 hours. We have monthly calls and communicate via Slack.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We admire the consultant's professionalism, communication skills, and commitment to the job.
Are there any areas for improvement or something SupportYourApp could have done differently?
Providing more suggestions from the consultant on how to improve customers’ experience.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
App Management & Support for Learning Tech Company
Application Management & Support
Confidential
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We're more than satisfied with SupportYourApp's services."
Sep 19, 2024
CTO, Eurekos Systems Aps
Victor Putyata
Verified
Education
Denmark
11-50 Employees
Online Review
Verified
SupportYourApp provides app management and support services for a learning technology company. The team is responsible for resolving client issues and handling communication.
Thanks to SupportYourApp, the client has seen an increase in CSAT and customer retention. The team provides efficient communication through virtual meetings, emails, and messaging apps, and they also demonstrate proactiveness, attention to detail, and the ability to work in a different timezone.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CTO of Eurekos Systems Aps
Describe what your company does in a single sentence.
We are a customer training LMS, a learning technology company that helps clients customize and create an impactful learning environment for training their team or customers.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish? We needed outsourcing support team to extend the provision time of level 2 customer support.
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
Pricing fit our budget
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
We decided to work with SupportYourApp after realizing that we needed extra help in solving client issues and handling customer communication through chats and emails. Today, we have one level 2 customer support consultant.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1. Increased CSAT 2. Increased customer retention
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Since it's a one-consultant project, communication is infrequent but efficient. The consultant demonstrates proactiveness, attention to detail, and is able to work even in a time zone completely different from the main team's.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We're more than satisfied with SupportYourApp's services and can evaluate the consultant’s work and dedication as 10/10.
Are there any areas for improvement or something SupportYourApp could have done differently?
Not that I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer & Technical Support Services for Digital Platform
Customer Service Outsourcing
Confidential
Feb. 7202 - Ongoing
4.5
Quality
4.5
Schedule
4.5
Cost
4.5
Willing to Refer
4.5
"They are very flexible, responsible, and professional."
May 17, 2024
Technical Support Team Lead, Digital Platform
Anonymous
Financial services
Switzerland
51-200 Employees
Online Review
SupportYourApp provides customer communication and technical support services for a digital platform. The team — who understands Portuguese, English, and Spanish — handles emails and calls from customers.
Thanks to SupportYourApp, the client has seen a significant improvement in their CSAT scores and KPI for resolved tickets. The team has also helped the client improve their internal processes and documentation. Their flexibility to request, professionalism, and responsibility have been impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Technical Support Team Lead of a financial services company
Describe what your company does in a single sentence.
We provide a digital platform that enhances efficiency, transparency and collaboration for supply chain information management
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We were looking for a team that would be able to take care of our customer communication and technical support.
We needed several people who could speak Portuguese (the Brazil variation), Spanish and English.
We had L1 and L2 tickets that needed to be taken care of.” 7
SOLUTION
How did you find SupportYourApp?
I wasn't involved in finding SYA as a business partner.
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We started out with 1 dedicated L2 support consultant who spoke Portuguese and English, 1 dedicated L1 support consultant who spoke English, and 1 shared L1 support consultant who worked with Spanish and English. Since then, due to a decrease in ticket volume, we have downscaled the team to 1 dedicated L2 support consultant (Portuguese, English), and 1 shared L1 support consultant (Spanish, English). The team has been working with emails and calls.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We saw an increase in our ‘Resolved tickets’ KPI and our CSAT. There were also significant improvements in our internal processes, since the SupportYourApp team has been very proactive and is always making suggestions on how we can improve our internal documentation.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We are very satisfied with our cooperation. They are very flexible, responsible, and professional. They deliver consistently good results which is just what we were looking for.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their flexibility and their sense of responsibility.
Are there any areas for improvement or something SupportYourApp could have done differently?
Not that I can think of.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Customer Support for Smart Communication System Provider
Call Center ServicesCustomer Service Outsourcing
Confidential
Feb. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SupportYourApp has very high-quality representatives."
Mar 25, 2024
CSM, Cardo Systems
Dana Hay
Verified
Telecommunications
Ra'anana, Israel
51-200 Employees
Online Review
Verified
SupportYourApp provides phone and email customer support for a smart communication system provider. Their team processes customer queries in different languages and at different difficulty levels.
SupportYourApp has helped streamline the communication between the client and their customers. Thus, the team has increased from one to six consultants who help the client solve issues efficiently. They're also very professional and communicative, and each member is of high quality.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CSM of Cardo Systems
Describe what your company does in a single sentence.
Smart communication systems Specializing in systems for helmets or activities outside the helmet
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Handling and solving customer written cases
Handling customer and dealers calle
To provide premium service worldwide while maintaining customer satisfaction
SOLUTION
How did you find SupportYourApp?
Online Search
Referral
Why did you select SupportYourApp over others?
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The SupportYourApp team handles phone and email communication with our customers. Our taem of support consultants covers various hours and processes cases of varying degree of difficulty and in different languages (support in different countries)
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
SupportYourApp helped us streamline communication with our customers. Since we started working with them, we have expanded our support team from 1 to 6 consultants, which allows us to resolve customers’ issues faster and more effectively
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Both the team’s management and the consultants themselves are always very professional. Our communication is always on-point. Upon request, SupportYourApp provides us with the information and answers we need.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The quality of their communication and the professionalism of their team. SupportYourApp has very high-quality representatives
Are there any areas for improvement or something SupportYourApp could have done differently?
No...
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Content Moderation Services for Music Distribution Company
Back Office Outsourcing
Confidential
Jan. 2019 - Ongoing
4.0
Quality
4.0
Schedule
4.5
Cost
3.5
Willing to Refer
4.0
"A simple day-to-day communication with them is pleasant and always to the point."
Mar 25, 2024
Head of Content Operations, Music Distribution Company
Anonymous
Verified
Arts, entertainment & music
Stockholm, Sweden
11-50 Employees
Online Review
Verified
SupportYourApp provides back-office outsourcing services to a music distribution company. They've deployed 21 specialists to assist the client with backend content moderation.
SupportYourApp is productive, attentive to the client's needs, and able to scale their team to adapt to the firm's requirements. The team also provides open, positive communication via email, messaging apps, and online meetings. Moreover, they make personal development plans for their consultants.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Content Operations of a music distribution company
Describe what your company does in a single sentence.
Music distribution and record label services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Our primary goal was to hire a company that would help us with our content moderation.
SOLUTION
How did you find SupportYourApp?
Online Search
Other
Why did you select SupportYourApp over others?
High ratings
How many teammates from SupportYourApp were assigned to this project?
20
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp provided us with a back-end content moderation team that consisted of 21 specialists. Unfortunately, I cannot go into detail because of our internal NDAs.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Can’t reveal due to the NDAs.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SupportYourApp is always very mindful of our needs. Our communication has always been very positive and open. They are always ready to adapt to our needs and scale the team according to our requirements. The team’s Team Lead and Service Delivery Manager are taking care of the consultants’ personal development plans. A simple day-to-day communication with them is pleasant and always to the point.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Adaptability and productivity.
Are there any areas for improvement or something SupportYourApp could have done differently?
No comments
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
4.0
NPS
Customer Service Outsourcing for iGaming Development Studio
Customer Service Outsourcing
Confidential
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We're impressed by the team’s ability to improve and scale their services fast and without losing any quality."
Jan 17, 2024
Technical Support Team Lead, RubyPlay
Sergey Bezlunnyi
Gaming
Malta
51-200 Employees
Online Review
An iGaming development studio has hired SupportYourApp to provide tier-one support and troubleshooting services. The team handles requests through emails, chats, and calls.
Thanks to SupportYourApp, the client has improved the relationships with customers, level of user trust, and performance. The team is prompt, transparent, and communicative through biweekly calls, emails, and messaging apps. Overall, they're highly responsive to the client's needs and concerns.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Technical Support Team Lead of RubyPlay
Describe what your company does in a single sentence.
We are an iGaming development studio.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Tier 1 support and troubleshooting
FAQ composing and maintaining
Monitoring our system’s status”
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Great culture fit
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We have a team of 5 consultants who work 24/7. As I wrote before, they handle tier 1 support requests and other tasks we have delegated to them. They work with emails, chats, and calls.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We started forming stronger relationships with our customers, increased the level of user trust and our team improved its performance.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have bi-weekly calls with our delivery manager. They are always very prompt and transparent in their communication and in their responses to our questions and concerns.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We're impressed by the team’s ability to improve and scale their services fast and without losing any quality
Are there any areas for improvement or something SupportYourApp could have done differently?
Not at this moment.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Financial Services Company
Call Center Services
Confidential
May 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Each request is processed in a timely manner and with high quality."
Nov 10, 2023
Employee, Financial Services Company
Anonymous
Financial services
Lithuania
Online Review
SupportYourApp provides call center services for a financial services company. The team handles incoming calls, answers inquiries, and assists customers with product functionality.
SupportYourApp provides high-level support to customers, meeting KPIs and the client's expectations. They are easy to work with and have excellent communication skills. Moreover, they process requests in a timely manner and with the highest quality possible.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the NDA of a financial services company
Describe what your company does in a single sentence.
NDA
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Voice Support
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
Build a support call center, work on incoming calls and assist customers with the project functionality.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Provide high-level support to the customers. Meet KPIs.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
It is a pleasure to work and communicate with the management. Each request is processed in a timely manner and with high quality.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
The way to deliver their services, communication with management.
Are there any areas for improvement or something SupportYourApp could have done differently?
None at the moment.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Ongoing Support for Food & Beverage Delivery Company
Customer Service Outsourcing
Confidential
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're great self-starters, very communicative, and they take pride in the work they complete."
Apr 27, 2023
Customer Operations Manager, Food & Beverages Company
Anonymous
Other industries
Los Angeles, California
51-200 Employees
Online Review
SupportYourApp provides ongoing support for a food and beverage company. The team is responsible for live order support via SMS and phone calls, continuous delivery monitoring, and reimbursement sheet updates.
Thanks to SupportYourApp's help, the client has lowered response times and increased retailer support provided. The team communicates effectively with the client, follows through with schedules, and proactively improves business processes. Overall, the client is satisfied with their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer Operations Manager of a food & beverages company
Describe what your company does in a single sentence.
We deliver cannabis and alcohol to your door.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Increased support for our merchant partners
Increased map support
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
Pricing fit our budget
What was the size of SupportYourApp’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SYA agents are responsible for the following: Retailer live order support (SMS, phone) CD monitoring DSP outreach Update DSP Reimbursement sheet
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Lowered response times and increased retailer support
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They're great self-starters, very communicative, and they take pride in the work they complete.
What was your primary form of communication with SupportYourApp?
Email or Messaging App
What did you find most impressive or unique about this company?
I've been impressed in their communication, care for our business, and overall follow-through.
Are there any areas for improvement or something SupportYourApp could have done differently?
Clarification of services offered at the management level.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
BPO for Clothing Manufacturer
Customer Service OutsourcingPEO/Employee Leasing
Confidential
Nov. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They always delivered on time and met all our needs."
Apr 21, 2023
Team lead of Customer Care, Anastasiia Hafiychuk
Anastasiia Hafiychuk
Retail
Kyiv, Ukraine
51-200 Employees
Online Review
SupportYourApp carries out BPO services for a clothing manufacturer. They provide the client with two English- and Ukrainian-speaking consultants to assist their in-house team during the high-season periods.
Thanks to SupportYourApp, the client has gained their end customer's satisfaction. They can also answer a significant number of customer inquiries during their high-season sales and maintain the first reply time. The vendor's effective communication, availability, and collaboration are commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Team lead of Customer Care of Anastasiia Hafiychuk
Describe what your company does in a single sentence.
Our company manufactures high-quality, multipurpose clothing.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We were looking for a professional support provider that would take care of our customers and their requests during a high-flow season.
SOLUTION
How did you find SupportYourApp?
Online Search
Referral
Why did you select SupportYourApp over others?
Referred to me
Company values aligned
What was the size of SupportYourApp’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
2 English- and Ukrainian-speaking dedicated consultants assist our in-house team during high-season periods. They take care of email, chat, and even social media requests and questions, which allows our team to effectively take care of our customers on decent level and timely manner during high sales.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
bigger number of customer inquiries is answered during our high-season sales.
level of customer satisfaction is kept high (>90%).
first reply time is maintained.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We mostly communicate with our Service Delivery Manager, who takes care of the team and can set up meetings with their top management, should we need them. She is available to us at any time and can always answer questions about any aspect of our collaboration. They always delivered on time and met all our needs.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email
Messaging App
What did you find most impressive or unique about this company?
1. Willingness to find the best solution for the particular case.
2. Level of team education and onboarding.
3. The speed and the quality of their communication and feedback.
Are there any areas for improvement or something SupportYourApp could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 61-70 of
74 Reviews
Our Story
Since 2010, SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional customer support services specifically for innovative tech companies.
Meet the Team
Daria LeshchenkoCEO and Managing Partner
Daria is a ‘drive and passion’ that moves SupportYourApp forward. Her recognition as an industry influencer proves her expertise. Daria was included in the 200 Female Founders list by Inc.
Liubov TykholozVice CEO
Liubov has one of the most inspiring stories — with SupportYourApp, she grew from a Customer Support Consultant to a Vice CEO, responsible for all the internal processes at SupportYourApp.
Roman BednarchykChief Growth Officer
If we had to name SupportYourApp’s greatest promoter, Roman would be a mile ahead of the competition, due to his unending energy and enthusiasm. His responsibilities include bringing new clients and laying a sturdy foundation for strong relationships
What Sets Us Apart
Our Mission
To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.
Our Vision
To revolutionize the CX industry and become the most influential company in the world.
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