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4.8
2 reviews

We provide outsourcing solutions to businesses that are unwilling to compromise between Price & Quality. Cost-effective Outsourcing Services for over 500 modern companies World-Wide.

OUR SERVICES

Dedicated Virtual Employees

We have a concept of providing remote employees in Vilnius, who'd fully join your team and be dedicated solely to your company. It makes our options very favorable for companies that have a strong team mentality and requires a significant degree of dedication and expertise. 

  • Customer Support
  • GDPR officers
  • Business Assistants
  • Data and Transaction Analysts
  • Customer Success Managers
  • Business Development and Sales Representatives
  • Digital Marketing Specialists
  • Front-End, Back-End, Full-Stack Developers
  • Compliance analysts
  • And more!

Accounting Services

We have an already assembled and ever-growing team of highly experienced accountants who are taking care of the financial activities of around 500 entities all over the Northern and Western Europe.

  • Accounting and Bookkeeping
  • Payroll 
  • Preparation of Financial Statements / Management Reports
  • Payment Processing Services
  • Corporate Secretarial Services 
READ MORE...
 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
2014
Show all +
Vilnius, Lithuania
headquarters

Portfolio

Key clients: 
We have over 500 clients in our portfolio. Nevertheless, we respect their confidentiality. If you want to get references from our clients, please contact us personally.

Reviews

4.8
2 reviews
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Accounting & Customer Logistics for Healthcare Products Company

"They provide high-quality service and always try to solve problems as they come up."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2017 - Ongoing
Project summary: 

Baltic Assist provides ongoing accounting and logistics support for a healthcare products company. They register ledgers, vouchers, and invoices; and coordinate orders with customers, warehouses, and suppliers.

The Reviewer
 
11-50 Employees
 
Stockholm, Sweden
Managing Director, Palliance
 
Verified
The Review
Feedback summary: 

Their accountants offer top-notch back-office support in supply chain management and accounting, leading to more responsibilities for their team. Despite some challenges at times, Baltic Assist excels at communication, problem-solving and timeliness. Their openness to feedback stands out.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Palliance. We develop and sell medical home care products to pharmacies, distributors, hospitals, and clinics in the Nordic region.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltic Assist?

We wanted a scalable back-office operation and to ensure sufficient service in our shipping process and our order and logistics process. We engaged Baltic Assist to provide that support.

SOLUTION

What was the scope of their involvement?

Baltic Assist provides low- and mid-level financial accounting and supply chain support. The team registers ledgers and vouchers, handles invoices, and does financial reporting services. They also provide customer support to our logistics branch. Baltic Assist receives and confirms orders from customers, communicates with our warehouses, orders products from our suppliers, informs customers of arrival dates, and sends invoices.

What is the team composition?

We work with an operations manager who serves as our intermediate point of contact. We’ve worked with two junior- to senior-level accountants, a senior managerial accountant, and a virtual assistant who handles customer service and logistics. Our retainer contract comprises a different set of team members.

How did you come to work with Baltic Assist?

I found them online and reached out to their managing director. Our initial conversation impressed me, so we accepted their quote and oversaw a test period with their team. We then contracted them for this project.

What is the status of this engagement?

We started working together two years ago, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Baltic Assist helps reduce the level of detail and number of transactions I need to involve myself in, which is extremely helpful. We’re thrilled with their work so far, especially for accounting and financial reporting. They’ve run into some challenges with order logistics on occasion, but that’s a complicated process to learn, and they’re always willing to address their mistakes. We’re increasing their involvement and giving their team more responsibility in our day-to-day functions.

How did Baltic Assist perform from a project management standpoint?

The team is open to feedback and willing to understand and solve challenges. They excel at communication and keeping deadlines. We use Slack for daily communication, Asana for task management, HubSpot for time reporting, and Skype or Appear.in for online meetings. Once a year, we meet face-to-face.

What did you find most impressive about them?

They provide high-quality service and always try to solve problems as they come up.

Are there any areas they could improve?

We’ve mentioned this to them on several occasions, but I would like them to take the initiative more often in their role. That way, I wouldn’t have to manage every task and follow up as often. As it is, things sometimes fall between the cracks. However, this is not an unusual issue, and we’re otherwise happy with our collaboration.

Any advice for potential customers?

Make sure that your communication is open, consistent, and clear.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Accounting Outsourcing for Software Dev Company

“…their work has increased the speed and accuracy of our monthly reports.”

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Summer 2016 - Ongoing
Project summary: 

Baltic Assist provides multiple outsourced services, including accounting and customer onboarding. The former includes VAT reporting and book-keeping, while the second involves data entry and QA.

The Reviewer
 
51-200 Employees
 
Copenhagen, Denmark
Alessandro Colombo
Finance Manager, OrderYOYO
 
Verified
The Review
Feedback summary: 

Their accountants are skilled, professional, and dedicated, significantly improving the speed and quality of the reporting. The onboarding team is equally dedicated, displaying excellent attention to detail, and ensuring flawless outputs every time. They are all responsive and meet deadlines.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Orderyoyo does software development for takeaway restaurants. Our software packages include an app and a website, which they can use to collect customer orders online. There is also a marketing package that focuses on search engine ranking, customer engagement, social media, and so on. I’m the finance manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltic Assist?

Three years ago, our company was a startup in the seed funding stage. At the time, we had an external accountant doing all our financial reporting, but she wasn’t a good job. We had to find a replacement.

We later expanded this to include outsourcing our customer onboarding to them. It had previously been done by a different outsourcer, but, again, the quality wasn’t good.

SOLUTION

What was the scope of their involvement?

They do all our book-keeping, VAT reporting, monthly financial reporting for the board, and an audit preparation once a year.

We also outsource some of our customer onboarding to them. Each of our customers’ menu needs to be imported into their website and app. That involves data-entry and transferring all the contents to digital, including the logo. There’s QA to make sure that all the prices and menu options are correct. We have standard templates that can be customized for each restaurant.

For a short period of time, they also provided customer support. We had a remote manager working alongside their resources, but we decided to bring this service fully in-house.

What is the team composition?

In accounting, we have four part-time people and for the onboarding, it’s 15. Of these, 7–8 were added in October 2018. For the onboarding team, there’s a team leader who has experience with leading a team.

Baltic Assist can scale up quickly, in terms of the full-time equivalents (FTEs) they can provide, which we really appreciate.

How did you come to work with Baltic Assist?

I researched accounting companies in Denmark and abroad. Baltic Assist seemed to have the best quality/price ratio. We got some very good reviews from the customers they already had. That meant that even though I didn’t know them personally, I was comfortable with proceeding.

Since then, I’ve found that they have very good pricing, compared to Denmark, and the quality is also really good.

What is the status of this engagement?

We started working with Baltic Assist in the summer of 2016 and the relationship is ongoing for accounting and onboarding.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

On the accounting side, their work has increased the speed and accuracy of our monthly reports to the board. That’s created confidence with the finance department. Since we’ve been using their services for several years and across several fund rounds, Baltic Assist has definitely positively impacted our company.

On the onboarding side, the quality of the menus and the fact that there are limited mistakes in their work contributes to us gaining a competitive edge over other companies that do the same thing. In moving from our old outsourcer to Baltic Assist, the quality has dramatically improved.

How did Baltic Assist perform from a project management standpoint?

The performance of the accounting team is excellent. We work based off of a checklist every month. I send them tasks, and they always deliver on time.

They’re very responsive. We use Slack for communication, even during weekends and sometimes after office hours. They promise 24/7 availability for accountants on their website. If we write to them at midnight near a deadline, they will respond. I’m very happy about that.

The menu part isn’t my responsibility, but my department manager is very happy. The KPIs defined for that department are mostly met. As we’ve grown, we’ve found it a challenge to recruit new people who are right for the job. That’s another benefit of working with Baltic Assist.

What did you find most impressive about them?

Their work ethics are impressive. They’re committed to what they do for us, despite being an outsourcing company. We feel that they’re part of our organization and we have a good relationship with them.

They’re smart, and they’re able to attract talent. In terms of accounting, I’m working with two people in particular, who are very good accountants and book-keepers. It’s impressive that Baltic Assist can recruit talent so fast and so effectively.

Are there any areas they could improve?

After some rotation in 2017, the accounting teams are now stable, which is good. Even when there was a rotation, the replacements were done on time. It was only the fact that we had to do the training all over again that was a bit annoying.

On the customer support side, the discontinuation was only due to the manager’s preference. However, he wasn’t happy about the communication, with regards to a termination. There was also some rotation there that he wasn’t notified about immediately.

It seems the communication about these things at a senior level could be improved. Baltic Assist’s agents or virtual assistants are very responsive, but, when it comes to more senior resources that implement big changes, there could be better responsiveness.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer