MarKam Solutions

BACKGROUND

Please describe your company and position.

I am the Project Manager of MIRACL Digital Services Ltd

Describe what your company does in a single sentence.

MIRACL Trust provides fast, simple, and secure password-free multi-factor authentication (MFA), prioritizing ease of use without compromising security

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

• Build 24/7 Tier 2 Technical Support Phone coverage

SOLUTION

How did you find MarKam Solutions?

Referral

Why did you select MarKam Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from MarKam Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Technical Support Tier 1/2 with C1 English /Enclosed the JD for the position/ 
More about the profile: Highly intelligent person, tech savvy, experience in helpdesk support, incoming phone calls handling, proactive, great communication skills, quick decision maker, problem spotting and issue solving skills, able to proactively ask the right questions to understand the cause of the incidence 
Coverage window: 24/7 
Time zone: New Jersey, US 
Go-live expected: September-October 2025 
SLA - 15 seconds to answer the incoming call /US number/. This is critically important metric to us, as it has huge impact on the contractual agreements with out Client.
KPIs: resolve the incidence within 15minutes overall from both teams Miracl internal and external partner that initially received the call, gathered the information, tried to solve the issue and transferred the incidence via outbound call to our Miracl Dev team  
KPIs: AHT should be 3 minutes, instant outbound call after the initial call handling should be performed to our internal development team member on duty to escalate the incidence 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The KPIs and SLAs contractual agreements 

Open, transparent, direct communication 

Fast reaction, quick adaptation to changes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The management was highly professional, with great corporate culture, able to understand our needs and adapt themselves to tailor the solutions that works best for us. 

The price and quality of the service were not comparable to any other competitor. 

What was your primary form of communication with MarKam Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

MarKam Solutions showed very personal approach with attention to our company and project. Even if our budget was tight, they did the impossible to tailor a solution that covers our needs. 

Doing the extra mile 

Are there any areas for improvement or something MarKam Solutions could have done differently?

Honestly, no. 

BACKGROUND

Please describe your company and position.

I am the Senior Account Manager of a creative agency.

Describe what your company does in a single sentence.

Creative agency and Amazon account management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

To help us scale our Amazon account management operations by providing and managing a dedicated team of virtual asisstans

SOLUTION

How did you find MarKam Solutions?

• Online Search
• Referral

Why did you select MarKam Solutions over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from MarKam Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MarKam Solutions provided back-office outsourcing services focused on managing a team of virtual assistants who create and optimize Amazon product listings. Their responsibilities included VA recruitment, training, daily performance management, and quality assurance for listing content. Key deliverables included streamlined workflows, improved output consistency, and efficient scaling of our Amazon account operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

MarKam’s support helped us significantly increase listing output and improve turnaround times while maintaining consistent quality. Their management approach also reduced our internal oversight workload, allowing our team to focus more on client growth and strategy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project efficiently, delivering all tasks and deliverables on time. Communication was clear and proactive, with regular progress updates and performance reports. Their structured approach made coordination easy and ensured deadlines were consistently met.

What was your primary form of communication with MarKam Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by MarKam’s flexibility, the speed at which their team learned our processes, and their efficient management structure. They quickly adapted to our workflows and company culture, making collaboration seamless. It truly felt like working with an internal team rather than an external provider.

Are there any areas for improvement or something MarKam Solutions could have done differently?

We didn’t encounter any notable areas for improvement during our collaboration. They were highly responsive, proactive, and consistently met our expectations throughout the project.

BACKGROUND

Please describe your company and position.

I am the Director of Sales of an auto transport broker.

Describe what your company does in a single sentence.

We are an auto transport broker shipping cars in all 50 states. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

• Meet staffing needs
• Reduce Cost
• Find a solution for seasonal variance in workforce needs.

SOLUTION

How did you find MarKam Solutions?

Referral

Why did you select MarKam Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from MarKam Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Outsourcing both sales and operations associates to increase workforce at a lower cost. MarKam Solutions hired, trained and delivered phone agents for both sides of our business and provide ongoing consultation, coachings, staffing fulfillment and collaboration. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Matching or exceeding sales goals comparable to our U.S. based team while delivering a lower cost option that improved our businesses bottom line. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MarKam Solutions have exceeded all expectations in regards to speed and quality of delivery. They have also been incredibly decisive when things aren't working. 

What was your primary form of communication with MarKam Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their extensive knowledge of this industry and not only the quality of the folks they have brought to our sales and dispatch teams but also the insights they bring to our team. 

Are there any areas for improvement or something MarKam Solutions could have done differently?

No. We are thrilled with our collaboration with MarKam Solutions and plan to continue working with them in the long term.

BACKGROUND

Please describe your company and position.

I am the Head of Key Accounts of Zmatic OU

Describe what your company does in a single sentence.

Ad account provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

• Increase lead generation
• Actively close deals
• Improve sales lifecycle

SOLUTION

How did you find MarKam Solutions?

Clutch Site

Why did you select MarKam Solutions over others?

• High ratings
• Pricing fit our budget

How many teammates from MarKam Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired MarKam Solutions to enhance our lead generation efforts, engage potential clients through preliminary discussions, and close new business opportunities. We relied on their expertise to optimize and streamline our entire sales lifecycle, from initial outreach to deal closure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ince partnering with MarKam Solutions, we’ve seen remarkable improvements across all key sales and marketing metrics: 🔹 Lead generation increased by 50%, thanks to their strategic, data-driven prospecting methods. 🔹 Conversion rate improved by 35%, with more qualified leads entering the pipeline. 🔹 Sales cycle time reduced by 20%, due to better lead nurturing and faster response times. 🔹 Outbound engagement rate rose by 40%, following the implementation of a multi-channel outreach strategy (email, LinkedIn, and phone).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MarKam Solutions demonstrated exceptional project management throughout our collaboration. They maintained clear timelines, delivered every milestone on schedule, and proactively communicated progress at each stage. Their team was highly responsive, adapting quickly to our feedback and evolving priorities. Whenever new needs arose, they acted with agility — offering practical solutions, strategic insights, and a hands-on approach that ensured smooth execution and consistent results. Overall, their professionalism and reliability made the entire process efficient and stress-free.

What was your primary form of communication with MarKam Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

MarKam Solutions' in-depth process knowledge and technology stack awareness were impressive.

Are there any areas for improvement or something MarKam Solutions could have done differently?

Nothing that I can think of, I will definitely recommend.

BACKGROUND

Please describe your company and position.

I am the CEO of Cleverix

Describe what your company does in a single sentence.

Bulgarian software-engineering partner that accelerates funded startups’ and scale-ups’ product delivery by supplying dedicated engineering talent, end-to-end development, DevOps, and QA-as-a-Service under flexible, transparent engagement models.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

• Outsource Customer Services And Sales Services
• AI Automation

SOLUTION

How did you find MarKam Solutions?

Referral

Why did you select MarKam Solutions over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from MarKam Solutions were assigned to this project?

10-20

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with MarKam Solutions to outsource the sales team and customer service operations for a joint client to deliver a seamless, omnichannel customer experience. Their team provided skilled agents supported by integrated AI tools designed to enhance transparency in customer communications and improve overall satisfaction. The project aimed to unify all customer touchpoints under a single strategy, combining human interaction and AI-driven insights to achieve higher efficiency and consistency across channels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership with MarKam Solutions resulted in a significant boost in overall performance, with all key KPIs showing measurable improvement. Customer retention rates increased noticeably, while the team’s efforts also contributed to higher customer satisfaction scores and more efficient service delivery. Most importantly, these enhancements drove a strong uplift in overall revenue for the client

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MarKam Solutions demonstrated an exceptional project management approach throughout our collaboration. From the outset, their team established a clear framework for planning, execution, and continuous improvement, ensuring alignment with all stakeholders. They applied agile methodologies to maintain flexibility and adaptability, enabling them to respond quickly to evolving requirements without compromising timelines or quality. Communication was proactive and transparent, with regular updates, detailed progress reports, and collaborative review sessions that kept all parties fully informed. Their ability to coordinate across multiple teams and integrate human resources with AI tools seamlessly was a key factor in the project’s success. This structured yet adaptable approach resulted in smooth operations, on-time deliverables, and measurable performance improvements

What was your primary form of communication with MarKam Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about MarKam Solutions was their deep understanding of customer service frameworks, their adaptability to meet the unique needs of the client, and their strong grasp of evolving AI technologies. This combination allowed them to deliver innovative, customer-centric solutions with a high level of precision and agility

Are there any areas for improvement or something MarKam Solutions could have done differently?

None of what we can think of. We did an excellent job partnering with them

BACKGROUND

Please describe your company and position.

I am the VP of Sales of an auto transport company

Describe what your company does in a single sentence.

Auto Transport 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

• Sales
• Hiring
• Customer Service

SOLUTION

How did you find MarKam Solutions?

Referral

Why did you select MarKam Solutions over others?

• Great culture fit
• Referred to me

How many teammates from MarKam Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MarKam Solutions has been a great partner helping us to grow our sales and operations teams, drive additional revenue, and bring outside perspective and innovation to our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sales and revenue growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are extremely prompt and have exceeded our expectations in many areas.

What was your primary form of communication with MarKam Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to learn quickly and scale combined with leveraging their outside experience. 

Are there any areas for improvement or something MarKam Solutions could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Managing Director of a furniture manufacturer

Describe what your company does in a single sentence.

Children furniture manufacturer, selling to businesses and consumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

• achieve better availability in our contact center
• increase customer satisfaction over customer interaction
• improve compliance framework and processes

SOLUTION

How did you find MarKam Solutions?

Online Search

Why did you select MarKam Solutions over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from MarKam Solutions were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

We reach out to MarKam solutions to set up our customer services framework. And optimize our current processes for phone and e-mail support. Our abandon ration decreased from 35% to 5% and customer satisfaction scores increased by 30%.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased customer attention and number of returning customers. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All project deliverables were met in professional and timely manner.

What was your primary form of communication with MarKam Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their in-depth knowledge of the latest technology and customer service frameworks impressed us.

Are there any areas for improvement or something MarKam Solutions could have done differently?

Non that I can think of.

BACKGROUND

Please describe your company and position.

I am the COO of AES Shipping

Describe what your company does in a single sentence.

Transportation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MarKam Solutions to accomplish?

• Establish a sales and customer service department
• Cost efficiency for outsourcing our back office
• Increasing our customer satisfaction

SOLUTION

How did you find MarKam Solutions?

Referral

Why did you select MarKam Solutions over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from MarKam Solutions were assigned to this project?

23

Describe the scope of work in detail. Please include a summary of key deliverables.

Outsourced our Sales and Operation offices for our Transportion and logistics line of business

1. Timely task completion
2. increase sales by 11%
3. Minimum 4.8 customer Satisfaction
4. Adhere to USA industry compliance regulations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased sales by 11% 
2. NPS score 85
3. 34% sales conversion rate on supplied leads. Previous high was 26%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every deliverable was met on a timely and professional manner.

What was your primary form of communication with MarKam Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Attention to detail and excellent communication skills between our company and MarKam
• Ability to apply industry leading strategies for continous improvement, coupled with the latest technology implementation.

Are there any areas for improvement or something MarKam Solutions could have done differently?

Honestly, as I write this our experience has exceeded our expectations.