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Philippines BPO Contact Center Experts

Since 2008, Select VoiceCom has delivered cost-effective, performance-driven contact center solutions for businesses in the USA, UK, CA, AU, and beyond. We offer 1,500 certified, premise-based, secure workstations in the Philippines. Our college-educated agents excel in IB, OB, B2B, and B2C programs, delivering quality results across various industries and business sizes.

  • Min project size
    $5,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Cebu City, Philippines
  • Year founded
    Founded 2008
  • Languages
  • Timezones

Overview by:

Reviewer avatar
Jeff Velodota
Vice President of Sales About the Team

1 Language that we service

  • English

1 Timezone that we service

EST
Eastern Standard Time (EST)

2 Locations

  • Cebu City , Philippines
  • Savannah , GA

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.6 /5

    What Clients Have Said

    Select VoiceCom offers good value for cost, with clients noting effective service and alignment with company values. Specific project costs are not detailed, but clients report successful outcomes, including significant sales growth and improved customer satisfaction.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 8 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

    Select a service to see pricing information

    Select VoiceCom Review Insights

    Overall Review Rating

    4.8
    • Quality 4.8
    • Schedule 4.9
    • Cost 4.6
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Positive Impact on Call Quality and Close Rates

      Clients report improvements in call quality and close rates, attributing these enhancements to the effective support and management provided by Select VoiceCom.

    • Responsive and Reliable Project Management

      Clients appreciate Select VoiceCom's reliability and responsiveness, noting their ability to deliver projects on time and adapt to changing requirements efficiently.

    • Personalized and Attentive Service

      Select VoiceCom is lauded for their personalized approach and attentiveness to client needs, fostering a partnership rather than a mere client-supplier relationship.

    • Significant Revenue Growth Achieved

      Select VoiceCom has been instrumental in driving substantial revenue growth for clients, with one photography studio doubling its annual sales from $4 million to $8 million.

    • Impressive Customer Service Outcomes

      Select VoiceCom's efforts have led to increased customer satisfaction and efficiency, with one client reporting a 35% increase in satisfaction scores and a 40% reduction in response times.

    • Areas for Financial Viability Checks

      One client suggested more frequent checks on goals and financial viability to ensure continued alignment and success of projects.

    Select VoiceCom Reviews

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    Services
    Project cost

    Back Office & Sales Outsourcing for Photography Studio

    • Back Office Outsourcing Sales Outsourcing
    • $1,000,000 to $9,999,999
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "What I find most impressive about SVC is the quality of service and care that they provide."

    Feb 7, 2025
    Director, Photography Studio
    Drew Sullivan
    Verified
    • Media
    • Australia
    • 51-200 Employees
    • Online Review
    • Verified

    Select VoiceCom has partnered with a photography studio to move their bookings department from Australia to the Philippines. They've built a team of salespeople who could convert leads into clients.

    Recruitment Services for Financial Services Company

    • Demand Generation Marketing Recruitment Process Outsourcing Video Marketing
    • $10,000 to $49,999
    • Apr. 2025 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    3.5
    Willing to Refer
    5.0

    "We love their personalized approach."

    Oct 17, 2025
    Chief People Officer, Financial Services Company
    Anonymous
    Verified
    • Financial services
    • Denver, Colorado
    • 51-200 Employees
    • Online Review
    • Verified

    Select VoiceCom provides recruitment services for a financial services company. The team has sourced, hired, and managed marketing and analytics professionals.

    Call Center Services for Third-Party Management Company

    • Call Center Services Customer Service Outsourcing
    • $10,000 to $49,999
    • Dec. 2024 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "Their team has been amazing to work with."

    Feb 5, 2025
    VP of Operations, Third-Party Management Company
    Anonymous
    Verified
    • Business services
    • Brooklyn, New York
    • 11-50 Employees
    • Online Review
    • Verified

    Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center.

    Call Center Services for Self-Storage Company

    • Call Center Services Customer Service Outsourcing Sales Outsourcing
    • $50,000 to $199,999
    • Nov. 2023 - Jan. 2025
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Select VoiceCom's commitment to achieving our company initiatives is impressive."

    Jan 23, 2025
    Managing Member, Self-Storage Company
    Anonymous
    • Real estate
    • Morehead City, North Carolina
    • 11-50 Employees
    • Online Review

    Select VoiceCom provides call center services for a self-storage company. The team handles inbound sales and customer service calls.

    Call Center Services for MarTech Company

    • Call Center Services Sales Outsourcing
    • $50,000 to $199,999
    • Jan. 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They're detail-oriented and provide a lot of inputs based on their previous experience."

    Jan 19, 2025
    President, Marketing Technology Company
    Anonymous
    Verified
    • Advertising & marketing
    • Miami, Florida
    • 11-50 Employees
    • Online Review
    • Verified

    Select VoiceCom provides call center services for a marketing technology company. They're tasked with calling over over 1,000 local businesses daily on the client's behalf to promote their products and services.

    Recruitment Services for Clinical Research Company

    • Call Center Services
    • $50,000 to $199,999
    • May 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They follow the steps and directives with ease."

    Jan 13, 2025
    Recruitment Manager, Clinical Research Company
    Anonymous
    Verified
    • Other industries
    • Raleigh, North Carolina
    • 51-200 Employees
    • Online Review
    • Verified

    Select VoiceCom provides patient recruitment services for a clinical research company. The team receives leads, enters them into the CTMS, contacts patients, completes their profiles, and schedules them.

    Call Center Services for Advisory Platform

    • Call Center Services
    • $1,000,000 to $9,999,999
    • May 2023 - Ongoing
    4.5
    Quality
    4.0
    Schedule
    5.0
    Cost
    3.5
    Willing to Refer
    5.0

    "Their consistency and good training are outstanding."

    Jan 13, 2025
    CFO, AdvisoryCloud
    Leo Prada
    Verified
    • Other industries
    • San Rafael, California
    • 51-200 Employees
    • Online Review
    • Verified

    Select VoiceCom provides call center services for an advisory platform. The team handles inbound and outbound calls, email, chat, data entry into Salesforce, and other voice and non-voice office tasks.

    Customer Service Recruiting for Financial Services Co

    • Customer Service Outsourcing Recruiting Recruitment Process Outsourcing
    • Confidential
    • Jan. 2021 - Jan. 2025
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are the best!"

    Jan 13, 2025
    CEO, Financial Services Co
    Anonymous
    Verified
    • Financial services
    • Los Altos, California
    • 11-50 Employees
    • Online Review
    • Verified

    Select VoiceCom provided outsourced recruitment services for a financial services company. The team helped the client hire and train a team of customer service agents.

    Showing 1-9 of 9 Reviews

    Our Story

    Our strength starts with our people. We cultivate talent, prioritize excellence, and lead with integrity. With agility and industry insight, Select VoiceCom helps businesses scale smarter. We exist to accelerate client success and aim to be the premier outsourcing partner, connecting high-performing teams with companies poised for growth.

    Meet the Team

    Jeff Velodota

    Jeff VelodotaVice President of Sales

    Jeff is a seasoned sales expert with over 30 years of experience in the field. As the Vice President of Sales, he provides strategic insights into BPO solutions and designs cost-effective programs for SVC.

    Mark Shapiro

    Mark ShapiroCEO

    Mark is the CEO and founder of Select VoiceCom. With over 15 years of experience, he leads SVC in strategic decision-making, driving company growth and innovation.

    Paula Isaiah Panganiban-Castillo

    Paula Isaiah Panganiban-CastilloDigital Marketing & Communications Head

    Leading the Digital Marketing and Communications division, Paula pioneers creative strategies, digital innovation, and content that elevate Select VoiceCom's brand and attract global clients.

    What Sets Us Apart

    Scalable BPO Solutions for Modern Businesses

    Select VoiceCom brings 17+ years of proven BPO expertise, providing clients with enterprise-level support and specialized talent on demand. We offer elastic scaling, extended live support hours, and the operational strength growing brands need to deliver consistent, high-quality service.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    8
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    October 17, 2025

    Business Entity

    Business Entity Name SVCPH Inc.
    Source Securities and Exchange Commission Philippines
    Jurisdiction of Formation Philippines
    Date of Formation July 7, 2014
    Status Active
    Last Updated January 10, 2025
    ID CS20145918

    Credit Report Results

    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated January 18, 2025
    Learn More About The Clutch Verification Process

    Locations (2)

    Ceby IT Park, i1 Building, 10th Floor, Cebu City, Philippines 6000 Cebu CityPhilippines 6000

    1001 - 2000

    Contact Select VoiceCom

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