Remote CoWorker

BACKGROUND

Please describe your company and your position there.

We are a newish plumbing and remodeling company for residential customers. We have grown tremendously fast and decided we need a customer service office assistant because there is too much work for one office worker to handle.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals?

We needed someone to handle inbound calls for scheduling and for general questions and followup.

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked into hiring a customer service agent that worked in the office and quickly realized it was not the route we needed to take in this due to overhead costs and too much idle time that would waste money for everyone. I started researching virtual customer service companies and was not thrilled with many of the companies and their lack of dedication. When I came across this company they were so organized and caring about insuring I got exactly what I needed. They lined up interviews for me to choose one person to handle all of my needs instead of just having a call center with various people working for us. We are a customer service orientated company that strives to grow a relationship with our customers and didn't want them calling in and talking to just anyone that answered the phone. We wanted to make sure they know who they are calling everytime.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are using Ring Central along with Jobber to make our entire system flow and promote customer satisfaction. After interviewing Maureen and bringing her on board she has bent over backwards to learn our system with almost zero training. She's truly amazing and so is Heidi who set everything up and made sure all of my questions were answered.

How many people from the vendor's team worked with you, and what were their positions?

I have had the pleasure of working with Heidi that has set everything up and found my perfect assistant Maureen. Maureen is my personal assistant that is so delightful to work with. She not only does what I hired her for in the first place but keeps asking for more things to do to help us grow in the way we want to! She actually works the entire time she is being paid and is in constant contact with me. She is so efficient and is always asking me for work to do that sometimes I run out of things to send her lol! That is very unusual now a days and I love it!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This is the way to go for a small business that is trying to succeed and become a permanent staple in our industry!

Describe their project management style, including communication tools and timeliness.

We use different apps to preform various operations and most of them are free to use. They have had no problems utilizing our software.

What did you find most impressive or unique about this company?

Their personalized approach that provide us with the service we require is truly amazing.

Are there any areas for improvement or something they could have done differently?

I haven't found anything to suggest improvements on. It is sincerely an amazing company!

BACKGROUND

Introduce your business and what you do there.

I’m a musician, and I own S. Taylor Publishing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

I needed a virtual assistant to help me with my business.

SOLUTION

What was the scope of their involvement?

Remote CoWorker’s virtual assistant (VA) is sending my music to different radio stations. They research and identify the genre of various stations, and they send my songs and electronic press kit (EPK) to those stations.

My VA logs the day and time that my songs get aired if a station decides to play my music. Several stations play my music now, so we keep track of who’s airing my songs and for how many times per day.

Additionally, my VA has set up and is managing my Facebook and Twitter accounts. They also respond to messages on those platforms.

What is the team composition?

I work with one VA. 

How did you come to work with Remote CoWorker?

We hired a VA for my daytime job, and they did a great job for us. I realized if I wanted my business to succeed, I also needed help from a VA. 

How much have you invested with them?

I spend $550 per month. 

What is the status of this engagement?

We started working together in September 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My VA is doing an outstanding job. Because of their work, my songs are heavily played on over 10 radio stations. 

How did Remote CoWorker perform from a project management standpoint?

Every day, my VA has a task list, including submitting songs to radio stations and updating my social media with posts and pictures. They successfully accomplish their tasks every day. 

We communicate through Skype, and we use Google Drive to share files. 

What did you find most impressive about them?

The VA that Remote CoWorker assigned to me is very hardworking and diligent, and they are excited about our work. In this business, we need to keep marketing ourselves to get responses — my VA is doing an excellent job in that.

Are there any areas they could improve?

I can’t think of anything. So far, everything is going well, and we’re making a lot of progress. 

Do you have any advice for potential customers?

Know your market. When I started this journey, I didn’t know what I needed to do. Identify your goals, and have your path lined up. Ensure that you are organized, and place deadlines on your tasks. If you do that, your VA will know what they need to do every day. 

BACKGROUND

Please describe your company and your position there.

I’m the owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals?

Needed help setting up the prospect database

SOLUTION

How did you select this vendor and what were the deciding factors?

Searched online

Describe the engagement and overall scope of work in detail, including the stages of the partnership.

After a quick overview meeting I was able to review resumes and interview who I felt was the best fit

What were the terms and the value of the lease, and what percentage did Remote CoWorker take in commission?

I don’t know

How many resources from the vendor's team worked with you, and what were their positions?

Customer service rep

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

I had the opportunity to work with Zhinette a VA through Remote CoWorker. Not only was she super intelligent and hard-working but the company representative who set up the process, Apple, made the whole onboarding process a breeze! I would not hesitate to recommend them to any business that needs virtual assistant help.

Describe their project management style, including communication tools and timeliness.

Data entry, Skype, zoom, Client look

What did you find most impressive or unique about this company?

Easy to communicate with

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of CM Narrative, a digital video marketing agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals?

I want to scale my online course as well as my video consulting areas of my business.

SOLUTION

How did you select this vendor and what were the deciding factors?

I read all the online reviews and determined this one was most reputable.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Ryan P., my VA, has done an extremely good job in helping with cold calls, video editing, digital marketing strategy and implementation, podcast editing and commercialization.

How many resources from the vendor's team worked with you, and what were their positions?

1, Ryan

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Ryan has helped me get leads for my online course as well as podcast sponsorship.

How effective was the workflow between your team and theirs?

extremely. ryan has been nothing short of attentive, helpful, courteous, and supportive.

What did you find most impressive or unique about this company?

I'm impressed by how responsive they are to everything.

Are there any areas for improvement or something they could have done differently?

not that I can recall!