iWorker

Please describe your company and your position there.

I'm the co-founder and COO at OnePitch. We have built a software service to PR, marketing, and communications professionals who are interested and looking to connect with journalists from news media outlets.

For what projects/services did your company hire iWorker?

We were in need of administrative support for our project and needed a full-time person to help us manage and maintain information within our database.

How did you select iWorker and what were the deciding factors?

We have worked with iWorker for some time now and felt they would be able to provide us with a reliable, high-quality virtual assistant.

Describe the project in detail and walk through the stages of the project.

The administrative team helps us manage and maintain our database. They clean up information as well as help input information which in turn is delivered to our end users.

How many resources from the iWorker team worked with you, and what were their positions?

In total, we have 3 different VAs from iWorker currently working on OnePitch. All of them have the same role and responsibilities.

Can you share any outcomes from the project that demonstrate progress or success?

We have been able to keep pace with the growth of our database and automate some processes with the help of the VAs.

How effective was the workflow between your team and theirs?

It's extremely easy to communicate with each of the VAs as well as the management team at iWorker.

What did you find most impressive or unique about this company?

They offer highly skilled VAs for a very reasonable price. They had various skills that could benefit multiple aspects of the business.

Are there any areas for improvement or something they could have done differently?

None that I can think of.

Please describe your company and your position there.

I'm a solopreneur who delivers voice and public speaking training via video.

For what projects/services did your company hire iWorker, and what were your goals?

Consult calls etc can be done via Zoom, but for my high end training and social media I like to have better production values. I don't have time to edit everything, so I engaged Esteban at iWorker to do some edits for me.

How did you select this vendor and what were the deciding factors?

Auditioning video editors is exhausting. A friend of mine already knew Esteban, and so I was familiar with his work. She recommended I reach out to iWorker to see if he had any extra time. I like the extra accountability provided by iWorker, knowing that the freelancers are all working under the same umbrella gives me a sense of consistency and I know who to talk to if there are any issues (which there haven't been).

Describe the video(s) and the process in detail, including the project steps and all stages of production.

I already had all the raw footage, I just needed it cut together in a way that is consistent with my existing editing style. I wanted to keep the videos high definition. Additional goals were to add an animation and sound for an intro / outro and also any colour corrections that were necessary.

Who did you work with and what was the feedback process like?

At the initial meeting Esteban and I discussed the project parameters and expectations and the importance of congruence of style as I will always be editing some videos so I want a consistent feel. After making some requests for raw files, he has just been getting on with it, with almost no input from me. He's doing an excellent job — his editing instincts are spot on.

Can you share any outcomes from the project that demonstrate progress or success?

We have been working together for months now and I've not had to make any corrections, he has a very strong understanding of the aesthetic I'm aiming for and he delivers. It is such a joy to know my video edits are getting done well - and I don't have to give it a second thought.

Describe their project management style, including communication tools and timeliness.

Time is tracked in a spreadsheet, we communicate via email as needed, every week or two.

What did you find most impressive or unique about this company?

I like that iWorker has a system that I can plug into. Each freelancer has their resume, rate and calendly link posted so I can interview for a VA if/when needed. There is also no requirement of a certain number of hours per week, so we can go with the flow, which is important in a small business, if I don't have any work for the freelancer I don't want to have to drop everything to find work for them, the structure is flexible.

Are there any areas for improvement or something they could have done differently?

So far I've had an excellent experience.

Please describe your company and your position there.

I'm the Co-founder of a boutique technology service provider organization. We provide a wide range of tech support, project consultation and a variety of cloud service options.

For what projects/services did your company hire iWorker, and what were your goals?

We have engaged iWorker on multiple projects including video production, sales prospecting and data entry.

How did you select this vendor and what were the deciding factors?

We selected iWorker because of the vast network of talent that had available and an easy and streamlined onboarding process.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We kicked off the project with a brief meeting to go over the objectives of the videos we needed. From there we worked with our resource to fine tune the content. Once that was complete a final version was delivered.

Who did you work with and what was the feedback process like?

We worked with Tassiana and she was amazing! Communication was timely and we were able to iterate quickly through a few revision rounds.

Can you share any outcomes from the project that demonstrate progress or success?

The process was extremely smooth. Tassiana would create the first cut of the video. From there our team shared feedback and both sides worked quickly to incorporate needed changes.

Describe their project management style, including communication tools and timeliness.

We received timely communications and felt updated every step of the way. We leveraged Zoom for video communication and Google Drive to share content between our teams.

What did you find most impressive or unique about this company?

The quality of the talent is incredible. Our entire team has been continuously impressed by the skills and professionalism of our extended iWorker team.

Are there any areas for improvement or something they could have done differently?

I can't think of any at this time.

Please describe your company and your position there.

I am the co-founder and CEO of tech startup. We offer a new breed of AI-powered customized ERP for small and medium-sized businesses.

For what projects/services did your company hire iWorker?

We were conducting customer research for our startup and needed help to:

1. transcribe interviews
2. analyze key findings and organize them in a database.

How did you select this vendor?

We were approached by iWorker when we were doing our customer research and decided to hire them after interviewing Glexy Gonzalez, the worker they suggested for our needs. We made the choice based on the positive impression we got from Glexy during the interview, the business and pricing model of iWorker, and the responsiveness of the iWorker team during our selection process.

Describe the scope of their work in detail.

Glexy transcribed more than 40 qualitative interviews ranging from 15min to more than an hour. She created a clean, well-formatted, and easy-to-read Word document for each audio file. In addition, she analysed the key findings of the interviews and organised them into an Excel database that she created and populated from scratch.

What was the team composition?

I worked closely with Glexy, providing guidance and feedback for her work.

Can you share any outcomes from the project that demonstrate progress or success?

The customer research enabled us to narrow down our target customers and beachhead segment, which is a critical milestone for an early-stage startup. Thanks to Glexy's work, we have clean and well-documented customer research data and key findings that we keep referring to for our product development and business development.

How effective was the workflow between your team and theirs?

Glexy worked independently and produced high-quality results with limited guidance, which made her a great team member. She is very responsive and also does not hesitate to raise questions/issues to ensure her work is done correctly and efficiently. Glexy communicated regularly and effectively over email and we had video meetings on an as-needed basis. She is very professional, friendly, and hard-working.

What did you find most impressive about this company?

Transcribing the interviews was particularly challenging because

1. the interviews involved complex topics about business, technology and engineering
2. they involved 3 or more participants, and
3. they often contained side discussions irrelevant to the research that had to be understood properly and edited out in the transcripts.

iWorker did an excellent job, overcoming all challenges and producing high-quality transcripts. She was able to gain in-depth understanding of the content on her own, asking little help for clarification. Concerning the analysis of key insights and creation of the database, as an expert in Consumer Insights, I was very impressed by Glexy’s ability to create a database structure appropriate for our research objectives and the interview data, even though the interviews did not always follow the same format. Such work requires creativity, flexibility, rigor, and being detailed-oriented - all qualities that Glexy possesses.

Please describe your company and your position there.

Our job is helping architectes, designers, builders and their clients discover the European craftsmanship in Fireplace Design and Innovations. Our partners are best-in-class manufacturers and artisans.

For what projects/services did your company hire iWorker?

Needed help implementing our Social Media Strategy.

How did you select this vendor and what were the deciding factors?

Value and helping someone in a challenging situation due to their geographical location.

Describe the project in detail and walk through the stages of the project.

Needed to evaluate our Social Media options and implement it.

How many resources from the vendor's team worked with you, and what were their positions?

One marketing specialist.

Can you share any outcomes from the project that demonstrate progress or success?

We are using Instagram, Facebook and LinkedIN and Osvaldo masters all three. With his deep understanding of social media, we established a great presence in our space and are expanding quickly. If you are looking to grow your presence and establish credibility for your brands and products on social media, I would highly recommend their services.

How effective was the workflow between your team and theirs?

We establish a weekly review starting with the strategy and reviewing implementation and progress.

What did you find most impressive or unique about this company?

Osvaldo built and implemented our US social media strategy for our brands; Spartherm and JC Bordelet.

Are there any areas for improvement or something they could have done differently?

My main concern using a remote person was the not only the quality of the individual but also how to communicate efficiently. We were presented a few candidates. After the interview process and selection, I was impressed with our candidate (Osvaldo) and my concerns never materialized.

Please describe your company and your position there.

I'm the owner of a marketing communications company and we provide copy and design for entrepreneurs and small businesses.

For what projects/services did your company hire iWorker?

We hired iWorker to assist with social media engagement and copywriting.

How did you select this vendor and what were the deciding factors?

iWorker came highly recommended and the prices, the ease of onboarding, communication and vetting made me a fan. I also enjoy being able to support local workers around the world.

Describe the project in detail and walk through the stages of the project.

I walked the workers through my processes for social media engagement and copywriting and they have become an indispensable part of my team.

How many resources from the vendor's team worked with you, and what were their positions?

I have 2 resources - one for social media engagement and one for copywriting.

Can you share any outcomes from the project that demonstrate progress or success?

Increased productivity, I'm better able to concentrate on the high-level needs of the business.

How effective was the workflow between your team and theirs?

Very effective

What did you find most impressive or unique about this company?

I'm very pleased with the vetting of workers and ease of communication and operation.

Are there any areas for improvement or something they could have done differently?

None

Please describe your company and your position there.

I am the owner of a small business marketing agency and the team members I work with from iWorker work on content for two of my clients currently.

For what projects/services did your company hire iWorker?

They help me source/create content along with adding captions, hashtags, and scheduling appropriately for each client's needs.

How did you select this vendor and what were the deciding factors?

I was in desperate need of help and they reach out to me at the right time. I chatted with them, had an interview and started with one of their contractors right away. I now have two team members in total.

Describe the project in detail and walk through the stages of the project.

It is an ongoing social media management project. Content is always changing but their roles remain very similar.

How many resources from the vendor's team worked with you, and what were their positions?

Two team members and Marco primarily organizes, manages, schedules and designs content, while Maria steps in to help source/design content as she can and as needed.

Can you share any outcomes from the project that demonstrate progress or success?

It has allowed me to focus on other avenues of my business and freeing up my time for some of my larger, more demanding clients. It has also allowed us to have consistent content schedules and typically plan ahead.

How effective was the workflow between your team and theirs?

Really effective. It pretty much runs on auto-pilot now. They are continually sourcing content and I add in client requests as they come in. After they are added to our scheduler I jump in weekly to approve everything and the cycle continues.

What did you find most impressive or unique about this company?

It was super quick and easy to get started. They are are quick to respond and both my team members are great. They respond well to any changes I need and adjust when needed.

Are there any areas for improvement or something they could have done differently?

None that I can think of.

Please describe your company and your position there.

I am the founder of an upstream oil and gas company in Austin, TX.

For what projects/services did your company hire iWorker?

We hired iWorker to help us find talent to create digital media files for our social media platforms.

How did you select iWorker and what were the deciding factors?

We looked for designers that have skills in graphic design using professional software such as Adobe Illustrator and we needed someone to with video creation expertise. Cost and quality of work were our two most important deciding factors.

Describe the project in detail and walk through the stages of the project.

We explained our needs to iWorker and they set us up right away with a few candidates to interview. We interviewed three of them and received copies of their work samples. We decided on the third candidate who had the skills we desired, had good quality work samples, and we also liked his attention to detail and his maturity.

How many resources from the iWorker team worked with you, and what were their positions?

We had a main contact from iWorker who was very responsive from the get-go. He then set us up with candidates to interview.

Can you share any outcomes from the project that demonstrate progress or success?

iWorker is very efficient and takes the time to answer questions, they send contract documents right away, and we were set up in no time. As for our contract worker, he has been very organized, communicative, and even asks for feedback on how he can do better and he follows through with them.

How effective was the workflow between your team and theirs?

Very effective on both sides. Our iWorker contact is responsive as offered guidance when I needed it. Our contract worker set us up to communicate and deliver work products with a software I had never heard of, but now that we are using it, it makes our project rum smoothly and we can exchange our updates, questions, deliverables, etc. through it seamlessly.

What did you find most impressive or unique about this company?

I didn't have to jump through hoops to get someone to talk with me, I got responses very quickly, and they even reach out to see if I need anything and have also offered ways to help streamline my back-end processes with them, which I declined because it wasn't what I needed at the time, but still appreciated. I feel like a valued and true client with iWorker and not just a number.

Are there any areas for improvement or something they could have done differently?

Not that I can think of at this time. They seem to have streamlined their processes very well.

Please describe your company and your position there.

I'm an independent consultant that works with medium-large organizations.

For what projects/services did your company hire iWorker, and what were your goals?

As a solo consultant, my time is consumed by serving my clients with little time left for my own marketing. I hired iWorker to provide support for these initiatives and allow me to scale my time.

How did you select this vendor and what were the deciding factors?

I was referred to iWorker by a colleague who gave a glowing recommendation. Based on his experience, I decided it was worth checking out.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

iWorker has provided me with 2 team members who have been detailed oriented, responsive, and able to take on many different tasks related to marketing. These include email marketing, social media marketing, and data input and tracking.

How many resources from the vendor's team worked with you, and what were their positions?

iWorker has provided me with 2 team members who have been detailed oriented, responsive, and able to take on many different tasks related to marketing. These include email marketing, social media marketing, and data input and tracking.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The results have been tremendous. I've been able to reach a wider audience, attract more clients, and scale my time.

How effective was the workflow between your team and theirs?

The workflow is extremely effective because iWorker's team is incredibly responsive. They are updating our tracking sheet daily and providing weekly updates.

What did you find most impressive or unique about this company?

There's nothing they can't do. I've thrown a bunch of stuff at them and they've handled it all without missing a beat. I'm really impressed.

Are there any areas for improvement or something they could have done differently?

Nothing. It's a genuine pleasure working with them.

Please describe your company and your position there.

I am the founder of a digital marketing agency based out of Maryland and Pennsylvania. We provide marketing services ranging from search engine optimization (SEO) to social media management (SMM), content marketing, website redesign and more.

For what projects/services did your company hire iWorker?

As a growing organization, there were several administrative tasks that I needed help with, and so, sought out the services of iWorker.

What were your goals for this project?

To stay organized and have a dedicated assistant to assist me with day to day tasks.

How did you select iWorker?

iWorker reached out to me via LinkedIn. After working with several other VAs prior to this that did not ultimately work out, I was a bit worried about hiring another one. However, iWorker had a collection of bios and individuals to interview, so I was able to select someone who was a good fit for my organization and someone that I felt that I personally could get along with.

Describe the project in detail.

As soon as my assistant was hired, he came in hard charging, helping to get me better organized and also, he helped me to catch up on tasks that I was behind in. From research to learning new tools, my assistant is always up for the task and provides immense value to my team.

What was the team composition?

We've been working with one individual from iWorker, but are currently seeking a second from their company once the individual has availability.

Can you share any outcomes from the project that demonstrate progress or success?

Over the last six months of working together, my assistant has made it possible for me to focus on other tasks such as lead generation to which our company has been able to experience some rapid growth as a result.

How effective was the workflow between your team and theirs?

My assistant communicates through Skype - as I requested - and must have it loaded on his phone as whenever I message, he almost immediately messages back. His work hours are flexible, and rightly so, to enable a healthy work life balance. The company he works for has always had great communication, typically following up to any of my emails within a matter of hours.

What did you find most impressive about this company?

This company has a collection of bios on file and allow you to interview the ideal candidate. They won't pressure you to pick from the first batch of bios/candidates that they send you and understand that if someone isn't a good fit, then you'll likely not be a long term customer so strive to find the right individual for you/your company.

Are there any areas for improvement?

Vetting some of the credentials of their job candidates a bit more. I interviewed one candidate who was supposedly knowledgeable in one particular area, but they didn't seem to understand the basic level. However, that's the beauty of interviewing - it helps you to find the best match for your organization.