Wishup

BACKGROUND

Please describe your company and position.

I am the Marketing Associate.

Describe what your company does in a single sentence.

We are an AI-powered content workspace.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Email Management
• Administrative work
• Managing Business Operations

SOLUTION

How did you find Wishup?

Referral

Why did you select Wishup over others?

• High ratings
• Referred to me
• Exceptional customer support

Describe the scope of work in detail. Please include a summary of key deliverables.

• Email List Cleaning: Clean our email list on a weekly basis to eliminate any spam entries. This involves reviewing the email list, identifying invalid or inactive email addresses, and removing them to maintain a clean and engaged subscriber base. 
• Social Media Comment Management: Respond to comments on our social media profiles, including both USG and Hyde. This includes engaging with users, addressing inquiries, providing information, and maintaining a positive and professional online presence. 
• Invoicing and Bill Payment: Send invoices to clients who have signed their GamePlans on an ad hoc basis. Additionally, ensure that personal bills are paid on time, managing payment schedules, and maintaining accurate records.
• Email Automation: Build out email automation based on provided copy and instructions. This involves setting up automated email sequences, creating personalized and targeted communication, and ensuring timely delivery to maximize engagement.
• Recruiting Support: Handle monotonous recruiting tasks to assist in the hiring process. This involved screening resumes, conducting initial candidate evaluations, scheduling interviews, and managing communication with potential candidates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Efficiency 
• Cost Reduction 
• Improved Productivity

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In my experience working with Wishup, I found their service to be exceptional. They consistently delivered items on time, showing great commitment to meeting deadlines. Their attention to detail and efficient communication ensured that my needs were not only met but exceeded. Whenever I required assistance or had specific requests, they were responsive and proactive in addressing them promptly.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their dedication to timeliness and customer satisfaction has made my experience highly positive, and I would highly recommend their virtual assistant services.

Are there any areas for improvement or something Wishup could have done differently?

Everything's going well so far! I wish the team nothing but the best.

BACKGROUND

Please describe your company and position.

I am the President of (a/an) Other Industry

Describe what your company does in a single sentence.

Provides photography services to document peoples wedding day.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

Provide a qualified individual to assist with the growth of my business

SOLUTION

How did you find Wishup?

Online Search

Why did you select Wishup over others?

High ratings, Great culture fit, Company values aligned

What was the size of Wishup’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Wishups VA's have been able to help set up SOP, and communicate with clients and vendors in the event management sector. I needed help from them to take care of administrative work such as onboarding clients, managing expenses, website development, sales and marketing strategies. They have been an integral part of my business growth and I am still an ongoing client with them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Bring down response times to 12 hours. Currently working to bring that down to 1 hr.
• Develop SOP for onboarding clients and managing communications

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The virtual assistants delivered projects in a timely manner and they were willing to acquire new skillsets and open to feedback to improve

What was your primary form of communication with Wishup?

Email or Messaging App

What did you find most impressive or unique about this company?

The staff is very accommodating and really take the time to understand your concerns to pair you with the right assistant

Are there any areas for improvement or something Wishup could have done differently?

Not really. They take feedback very well, and implement new ideas and provide great service!

BACKGROUND

Please describe your company and position.

I am the Director Marketing Operations of The Upside Geeks

Describe what your company does in a single sentence.

Digital Marketing Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Provide resources to our team
• Identify candidates to fit team's structure and culture

SOLUTION

How did you find Wishup?

• Online Search

Why did you select Wishup over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• Put together Full GamePlans based on Client GamePlan Outlines. (template Documents)
• Put together Contracts for ERC Affiliate Partners & Affiliates.
• Executing our entire LinkedIn Lead Gen Process. Includes compiling Initial Ideas based on our templates.
• Applying to jobs on Upwork for us.
• Compiling comparisons of software/apps we want to add to our tech stack.
• Managing our Fireflies account(s).
• Screening my emails and escalating emails I need to respond to.
• Cleaning our email list once a week to eliminate any SPAM entries.
• Responding to comments on our social media profiles. (USG & Hyde)
• Sending Invoices to clients that signed their GamePlan on an ad hoc basis. Making sure my personal bills are paid on time.
• Building out Email Automations in ActiveCampaign. (We'll provide copy/instructions Contact FB Live Chat for our clients, multiple times in a row when needed.
• Taking care of the monotonous Recruiting Tasks.
• Research Fanatics prospects and notate affinities about each prospect for effective outreach.
• Research ERC Companies and compile a list of potential Affiliate Partners, including all necessary contact information.
• Setting up and managing FB Custom Audiences.
• Eventually setting up and managing Custom Audiences in other platforms as well.
• Uploading image & video creative to our FB Media Library.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Performance against SOW
• Communication
• Input from team

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The response by the entire Wishup team has been stellar. They have never failed in any request or assignment.

What was your primary form of communication with Wishup?

Virtual Meeting

What did you find most impressive or unique about this company?

The character and integrity of the individuals we worked with. The intelligence they have is spectacular as well.

Are there any areas for improvement or something Wishup could have done differently?

We are completely pleased with all aspects of our interaction with Wishup.

BACKGROUND

Please describe your company and your position there.

I'm the Founder of Convia Media, a network of gaming websites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wishup?

We needed help with content writing, content management, and proofing and publishing industry research.

What were your goals for this project?

We wanted to ensure "hands-free," daily content publishing for our network of sites.

SOLUTION

How did you select this vendor?

I've known one of the Wishup founders since 2010 due to his successful career in digital marketing. I trusted his new venture, Wishup, would be a successful one, just like the company he led to strong growth previously.

Describe the scope of their work in detail.

They manage the entire online content creation process, perform relevant industry research into online publishing, and manage all of our content.

What was the team composition?

We have one, half-time Wishup representative who works our time zone to most effectively support us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Over time, our rep has continued to increase his industry knowledge, competence, and set of responsibilities. His growth has coincided with what we need from him perfectly, and we know we can trust him with continually expanding projects. He feels like one of our own now.

How effective was the workflow between your team and theirs?

Their rep adapted to our systems within one day, and we communicate daily through Skype and Trello.

What did you find most impressive about this company?

The dynamic nature of their team stood out to us. We've had two reps over the course of a year and they've both been able to take on every project we've given them, across a variety of disciplines. If they don't know something, then they’ll learn it within days. Their drive is amazing.

Are there any areas for improvement?

I'm very happy with their service as it stands, and I hope to both increase their workload and add an additional rep soon.

BACKGROUND

Introduce your business and what you do there.

I’m a controller at The Rooter Service Company, a full plumbing services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wishup?

I needed an assistant.

SOLUTION

What was the scope of their involvement?

Wishup provides me with a virtual assistant who does a lot of background work so that I can do other things to grow my company. She mainly deals with customer service and does a lot of the tasks needed to keep the company running. Her scope also includes making and taking calls, dealing with warranty portals, and helping me with accounting. Basically, she wears a lot of hats.

Initially, I met with Wishup and briefed them on what I needed, explaining the candidate we were looking for. Then, they allowed us to interview 3–4 candidates and helped us choose the right one for our company’s needs.

What is the team composition?

In addition to the virtual assistant, I communicate with 3–4 teammates from Wishup.

How did you come to work with Wishup?

I found them online and chose them because they had great reviews and seemed to be a reputable company. I saw that they would interview, train, and accompany the virtual assistant, showing care for who they provide companies like ours with.

How much have you invested with them?

We’ve spent $4,000.

What is the status of this engagement?

We started working together in December 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since hiring the virtual assistant from Wishup, I’ve noticed that she has relieved me from the daily duties, allowing me to grow the business from another angle. Our partnership has been wonderful.

What did you find most impressive about them?

Wishup’s customer service and virtual assistants are on point. My assistant is educated and always open to learning. Moreover, she wants to help our company, which makes a huge difference.

Are there any areas they could improve?

There’s nothing I would have them improve.

Do you have any advice for potential customers?

Ask a lot of questions to the virtual assistant and make sure they’re trainable and want to learn.

BACKGROUND

Please describe your company and position.

I am an executive at (a/an) Education

Describe what your company does in a single sentence.

Build online educational programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Virtual assistant
• Graphic design

SOLUTION

How did you find Wishup?

• Online Search

Why did you select Wishup over others?

• Pricing fits our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing services based on our needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quality of work
• Quality of communication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely and responsive

What was your primary form of communication with Wishup?

• Virtual Meeting

What did you find most impressive or unique about this company?

They were very focused on our success. They were always gathering feedback. Eager to find the right people for our projects.

Are there any areas for improvement or something Wishup could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the CEO of (a/an) Chemicals & Biotechnology

Describe what your company does in a single sentence.

Machine learning aided drug discovery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Organize travel
• Organize company events
• General administrative work

SOLUTION

How did you find Wishup?

Online Search

Referral

Why did you select Wishup over others?

• High ratings
• Good value for cost
• Referred to me

What was the size of Wishup’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Aid executives in scheduling and travel planning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Less time spent by executives on travel and scheduling tasks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time and well done.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very thorough and keep track of everything.

Are there any areas for improvement or something Wishup could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the General Manager

Describe what your company does in a single sentence.

We provide networking, events, courses, and consulting for strategy & operations professionals in the tech industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Manage a portion of our sales funnel
• Complete back-office tasks such as resolving billing issues, transactional emails, etc
• Staff our customer helpdesk

SOLUTION

How did you find Wishup?

Online Search

Why did you select Wishup over others?

Pricing first our budget, Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

• Daily application review of prospective members
• Daily helpdesk support for members
• Daily account management, billing, and cancellation for members
• Creation of weekly newsletters
• Research & analysis projects as assigned
• Content development as assigned
• Other projects and tasks as assigned

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved customer satisfaction
• Significant growth to our email newsletter
• Increased traffic to our blog

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a monthly checkin to give feedback that they took very seriously. I also met with the teammate they staffed to my org every week.

What was your primary form of communication with Wishup?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

They were highly receptive to feedback.

Are there any areas for improvement or something Wishup could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Co-Owner of My Sleepover Party

Describe what your company does in a single sentence.

Create dream sleepovers with designer themed teepee rentals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Administrative and customer service functions

SOLUTION

How did you find Wishup?

Online Search

Why did you select Wishup over others?

• High ratings
• Referred to me

What was the size of Wishup’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Manage client interactions from leads to service delivery to review of service performance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Free up my time to focus on strategy

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great communication and responsive

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

The training of their staff and the easy access to their support team are impressive.

Are there any areas for improvement or something Wishup could have done differently?

No