Outsourcing back office activities can give your business a major competitive advantage, but understanding pricing options can be difficult. Our guide to back office outsourcing pricing is designed to help you make informed decisions for your company.
Business processing outsourcing (BPO) has become a popular trend in recent years for businesses, with more and more companies choosing to trust outsourced providers with tasks that can be seen as time-consuming for in-house teams.
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There are several reasons why companies can choose to invest in back office support, including access to specialized services, increased efficiency, and savings.
This pricing guide for back office outsourcing services will provide deeper insight into how much it costs to hire an outsourcing partner as well as the costs associated with popular back office tasks.
Back Office Outsourcing projects reviewed on Clutch typically cost
$10,000 - $49,999As shown in the chart above, back office support on Clutch ranges from a few thousand dollars to several tens of thousands. The answer falls within the type of services your business is looking for and the level of commitment.
Business owners hire back office outsourcing support to save costs that go into hiring, training, and maintaining. Back office support can also be flexible, allowing needs to be crafted for the specific client. These service providers generally provide services that need specialized expertise, for example, call center services. Along with all of these benefits, they can increase efficiency by providing clients with the type of support that an in-house team likely lacks.
Back office support can provide a competitive advantage to their clients. Learn how much it costs to hire back office support.
Type of Back Office Outsourcing Services & Hourly Rates
Back office services cover a wide range of expertise and industry specializations.
This table breaks down typical pricing for popular back office processes.
How Much Does It Cost To Hire Back Office Support in 2025?
The average cost of hiring back office outsourcing services on Clutch is less than $25 an hour.
Back office providers can deliver a variety of skilled services, but pricing varies based on a number of factors like time, task, and more.
Pricing Models for Back Office Support
Outsourced back office support can use several different pricing models to charge for their services based on the scope of work and client requirements.
Here are some of the most common pricing models used by back office teams:
- Staffing pricing model: Clients can contract resources for a specific period – while the BPO has control over the workspace and equipment, the client can provide training and other supervision to ensure the work runs smoothly.
- Fixed price model: In a fixed pricing model, there is a standard rate set by the service provider for their work. This can be seen as hourly, monthly or annually depending on preferences.
- Time & materials model: This pricing model usually works with longer-term IT support related projects. This requires teams to bid on a certain project and set a proposal based on requirements.
- Consumption-based model: In this pricing model, clients are charged based on their actual usage within a month or a year. This is a very flexible model.
What Services Do Back Office Companies Offer?
As mentioned above, the real cost of back office services depends on the scope of work and time spent. Businesses need to have a clear understanding of what they need from a BPO before requesting proposals.
Here are some of the common services that BPOs can provide their clients that are ideal for saving costs internally:
- Call center support
- Data entry
- HR-related tasks
- Marketing support
- Financial support like bookkeeping and invoicing
- Help with overall business operations
In many cases, back office services can cover a wide range of industries, from real estate to SaaS. With this in mind, some companies may be more equipped and experience with back office software than others. For instance, real estate brokerages will be in search of back office providers who understand the tools required to facilitate real estate transactions.
Before hiring back office support, it’s important for your company to outline what you’re looking for in terms of back office operations. The cost of working with an outsourcing company depends on several factors such as level of commitment, type of service, location, and more.
What Impacts the Cost of Hiring Back Office Support?
- Complexity
- Type of service
- Staffing
- Location
The largest impact of BPO costs is the scope or complexity of work. If a business is hiring for a small task, that would be cheaper than a full-scale outsourcing project. For each outsourcing partnership, there should be a contract in place that includes the scope of work and time allocation. The longer the BPO is employed by the organization, the more they will spend.
Staffing also comes into account here – while your company will be directly paying the BPO, some of that goes into payment for the employees. The more resources your team hires, the more that you will be spending on salary. For a customer support role, your organization will need a number of employees to help with the bottom line.
The type of service will also have an impact on the cost of hiring back office support. Simple data entry will cost less than a full set of content creation tasks that can’t have automation.
Another major factor that determines the cost of hiring back office support is the location. Depending on the location, the BPO could charge more for certain services.
Don’t Forget About the Cost of Back Office Software
Everything from document management to lead generation requires basic back office software skills. Some teams may have expertise in niche software and industries, making their costs a bit higher.
Additionally, some companies may already be equipped with necessary software in-house, which streamlines workflows and can save your business money in the long run. Here are a few examples of popular software in the back office space that could impact cost
- CORE Backoffice: real estate transaction management tool that acts like accounting software for the real estate space, allowing for agent management, accounting, and payment management. Formerly known as Brokersumo, the tool brings ease of use to manage financials, custom commission plans, closing fees, and more.
- Lone Wolf Back Office: similar to Propertybase Salesforce Edition and CORE Backoffice, the tool acts as a central location and facilitator for real estate accounting, transactions, commission tracking, and brokerage reporting.
- Quickbooks: accounting software intended for tracking business income and expenses in real time
- Excel: data analysis tool commonly used across departments but particularly important in the finance and accounting space.
When selecting the tools you wish your back office partners to use, consider potential integrations and CRM compatibility to ensure that you get the real-time information you desire and the profitability you need from the collaboration.
2025 Back Office Outsourcing Pricing by Location
Browse hourly rates for Back Office Outsourcing companies by popular locations.
| Country | Average Cost per Hour |
|---|---|
| United States of America | <$25 |
| India | <$25 |
| United Kingdom | Unknown |
| Canada | <$25 |
| Australia | <$25 |
| Phillippines | <$25 |
| Ukraine | <$25 |
| Poland | $25 - $49 |
| Spain | $25 - $49 |
| Mexico | <$25 |
* Countries ranked by Clutch traffic
Generally, outsourcing back office support is a cost effective solution, no matter the location. Companies will likely find BPOs in Western Europe that charge on the higher end.
If a business is unsure of who to hire for back office support, reviewing online client testimonials will help with the process. There is a lot of research out there regarding outsourcing – companies should study different locations before requesting quotes from an initial shortlist of service providers.
Nearshore vs. Offshore Back Office Support
A lot of companies choose to work with BPOs that are outside of their country. Companies can choose to nearshore or offshore their outsourcing services.
Nearshore refers to outsourcing to countries that have similar time zones and are in close proximity. For example, a nearshore location for the United States would be Mexico. Offshore refers to outsourcing to farther away countries that likely have a considerable time zone difference. An offshore location for the United States would be the Philippines.
Both options have their benefits – both can be a cost saving solution for companies, but in the end, the best option lies with the company. Companies must determine their priorities before setting expectations and hiring back office support that is nearshore or offshore.
Consider Your Options for Back Office Outsourcing
The pricing for back office support is truly dependent on need. Businesses need to consider what they can do with a back office company that will put less of a burden on their in-house team members.
Working with a BPO is a cost-effective solution for small businesses, large corporations, and startups.
Clutch is here to provide your business with the resources to select and retain the right back office support partner with confidence.
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