ContactPoint 360

BACKGROUND

Please describe your company and position.

I am the Sales manager of Vincario

Describe what your company does in a single sentence.

Vincario uses vehicle data to help businesses manage their fleet more easily.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ContactPoint 360 to accomplish?

• Expand our support coverage while maintaining a high standard of customer experience.
• Set up a reliable external team to manage ongoing customer interactions.
• Offload operational and back-office work to allow our internal team to focus on growth

SOLUTION

How did you find ContactPoint 360?

Referral

Why did you select ContactPoint 360 over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from ContactPoint 360 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ContactPoint360 handled customer phone support, email and live chat communication, and assisted with various back-office tasks. Their responsibilities also included training agents, monitoring quality, and delivering regular performance and service reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Support response times improved, customer feedback became more positive, and overall ticket resolution was more consistent.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well structured. Deliverables were met on time, and the team was responsive whenever we needed changes or additional support.

What was your primary form of communication with ContactPoint 360?

Virtual Meeting

What did you find most impressive or unique about this company?

Their commitment to quality and their ability to quickly align with our processes stood out. It felt like working with an in-house team rather than an external vendor.

Are there any areas for improvement or something ContactPoint 360 could have done differently?

No significant issues. Adding more detailed insights in performance reports could be helpful, but overall the collaboration has been very positive.

BACKGROUND

Please describe your company and position.

I am the UX UI designer at a software development company.

Describe what your company does in a single sentence.

Software development 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ContactPoint 360 to accomplish?

• Improve our ability to support customers as usage and volume increased.
• Partner with an external team that could consistently manage customer communications.
• Shift operational and back-office responsibilities away from our core team to stay focused on product and growth.

SOLUTION

How did you find ContactPoint 360?

Online Search

Why did you select ContactPoint 360 over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ContactPoint 360 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ContactPoint360 supported us with customer-facing communication across phone, email, and live chat. They also assisted with internal operational tasks, agent onboarding, quality assurance, and shared ongoing performance and service-level reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed quicker response times, improved customer feedback, and more consistent resolution of support requests.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach was organized and reliable. Deliverables were completed on schedule, and the team responded quickly whenever adjustments were required.

What was your primary form of communication with ContactPoint 360?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility and willingness to adapt to our workflows stood out. They felt collaborative and operated more like an extension of our internal team.

Are there any areas for improvement or something ContactPoint 360 could have done differently?

Nothing major. Slightly more detailed reporting would be a nice addition, but overall the experience has been very positive.

BACKGROUND

Please describe your company and position.

I am the Outreach Expert of linkbuilding.company

Describe what your company does in a single sentence.

ContactPoint360 is a global customer experience and outsourcing company based in Toronto, Canada, providing CX, BPO, and digital transformation services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ContactPoint360 to accomplish?

• Improve overall customer experience and support response times.
• Set up a scalable call center team to handle peak customer volumes.
• Streamline back-office tasks so our internal team can focus on core business.

SOLUTION

How did you find ContactPoint360?

• Online Search
• industry recommendations

Why did you select ContactPoint360 over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ContactPoint360 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ContactPoint360 handled both inbound and outbound customer support, managed chat and email queries, and provided back-office support for data entry and reporting. They also helped us scale quickly by training new agents, ensuring quality assurance, and maintaining performance metrics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a significant improvement in our customer satisfaction scores, reduced response times, and better handling of high-volume periods. Their reporting made it easy to track KPIs month over month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They delivered everything on time, were proactive in updates, and quick to adapt when we needed changes.

What was your primary form of communication with ContactPoint360?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to scale quickly without compromising quality stood out. The team culture and professionalism also made collaboration smooth.

Are there any areas for improvement or something ContactPoint360 could have done differently?

Nothing major , occasionally, reporting formats could be simplified, but overall, they did an excellent job.

BACKGROUND

Please describe your company and position.

I am an Outreacher at Ethical Seo

Describe what your company does in a single sentence.

SEO

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ContactPoint 360 to accomplish?

• Scale our customer support operations without sacrificing response quality.
• Build a consistent outsourced support team to handle customer queries day to day.
• Free up internal resources by outsourcing operational and back-office tasks

SOLUTION

How did you find ContactPoint 360?

Online Search

Why did you select ContactPoint 360 over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ContactPoint 360 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ContactPoint360 supported us with inbound and outbound calls, email and chat support, and select back-office operations. They also handled agent onboarding, quality checks, and shared regular performance updates to ensure service standards were met.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced faster response times, improved customer feedback, and a noticeable reduction in support backlogs. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach was organized and proactive. Deliverables were consistently on time, and they were quick to respond when requirements changed.

What was your primary form of communication with ContactPoint 360?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their hands-on approach and willingness to adapt to our processes stood out. The team felt like a natural extension of our own.

Are there any areas for improvement or something ContactPoint 360 could have done differently?

No major concerns. Occasional deeper insights in reports could add value, but overall the engagement has been very smooth.

BACKGROUND

Please describe your company and position.

I am the Link building of threecomet.com

Describe what your company does in a single sentence.

We help businesses grow their online presence through high-quality backlinks and strategic outreach.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ContactPoint 360 to accomplish?

• Bring in a dependable outsourced team to manage daily customer conversations.
• Bring in a dependable outsourced team to manage daily customer conversations.
• Q1: What specific goals or objectives did you hire ContactPoint360 to accomplish? Goal 1: Improve our customer support capacity so we could handle higher volumes without delays. Goal 2: Bring in a dependable outsourced team to manage daily customer conversations. Goal 3: Reduce internal workload by delegating routine back-office processes. Q2: What was the timeline of this project? We partnered with ContactPoint360 around mid last year, and the work has been ongoing since then. The initial onboarding and transition phase took about four weeks. Q3: How much money have you spent/invested in this project? (Confidential) The investment was reasonable and aligned well with what we had planned for outsourcing support. Q4: What services did ContactPoint360 provide during this project? · Call Center Services · Customer Service Outsourcing · Back Office Outsourcing Q5: Select any additional tags that applied to this project: · Sales Outsourcing · Multichannel Support Q6: Describe the scope of work in detail. Please include a summary of key deliverables. The team handled our customer calls, chats, and emails, along with a portion of our administrative work. They were responsible for training new agents, maintaining service quality, and providing regular reports on performance and customer experience metrics. Q7: How did you find ContactPoint360? We came across them during our search for reliable BPO partners and reviewed their case studies and client portfolio before reaching out. Q8: Why did you select ContactPoint360 over others? · Strong industry experience · Transparent pricing · Smooth communication during discussions · Good cultural alignment and flexibility Q9: How many teammates from ContactPoint360 were assigned to this project? Around 6–10 team members, including both agents and support staff. Q10: What was your primary form of communication with ContactPoint360? Mostly virtual meetings for coordination and email for day-to-day updates. Q11: What were the measurable outcomes from the project that demonstrate progress or success? We saw better customer handling times, improved satisfaction ratings, and fewer escalations. The consistency in service was a clear improvement. Q12: Describe their project management. Did they deliver items on time? How did they respond to your needs? Their project management was structured and dependable. Tasks were completed on schedule, and the team was quick to respond whenever we needed adjustments or additional support. Q13: What did you find most impressive or unique about this company? Their ability to adapt quickly and their focus on maintaining quality stood out. They communicated clearly and always kept us updated, which made the collaboration easy. Q14: Are there any areas for improvement or something ContactPoint360 could have done differently? Nothing major to point out. A little more detail in the weekly reports would be helpful, but the overall experience has been very positive.

SOLUTION

How did you find ContactPoint 360?

Online Search

Why did you select ContactPoint 360 over others?

Pricing fit our budget

How many teammates from ContactPoint 360 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team handled our customer calls, chats, and emails, along with a portion of our administrative work. They were responsible for training new agents, maintaining service quality, and providing regular reports on performance and customer experience metrics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw better customer handling times, improved satisfaction ratings, and fewer escalations. The consistency in service was a clear improvement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was structured and dependable. Tasks were completed on schedule, and the team was quick to respond whenever we needed adjustments or additional support.

What was your primary form of communication with ContactPoint 360?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to adapt quickly and their focus on maintaining quality stood out. They communicated clearly and always kept us updated, which made the collaboration easy.

Are there any areas for improvement or something ContactPoint 360 could have done differently?

Nothing major to point out. A little more detail in the weekly reports would be helpful, but the overall experience has been very positive.