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Specialty Answering Service is a national outsourcing provider for fast-growing small businesses and some of your favorite well-known brands.
 
With SAS’s 24-hour live coverage, you’ll never miss a call and customers will love you for it! Try out our service for free for two weeks, give our Sales Team a call at 888.532.4794 to get started! 

 

  • Undisclosed
  • Undisclosed
  • 10 - 49
  • Founded 1985
Average Review Rating
4.6
Total Reviews
39
Most Common Project Size
Less than $10,000
Average Referral Rating
4.5 /5

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    16 - 20

    Highly Rated Similar Providers

    Overall Review Rating

    4.6
    • Quality

      3.6 /5
    • Schedule

      3.6 /5
    • Cost

      3.5 /5
    • Willing to Refer

      4.5 /5
    See all 39 Reviews
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    Call Center Services for Telecommunications Company

    • Call Center Services
    • Confidential
    • Jan. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Excellent work."

    Oct 23, 2023

    Specialty Answering Service provides ongoing call center services for a telecommunications company. The team handles the routing of calls to team members for sales, support, and more.

    Call Center Services for Insurance Company

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Mar. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I really love their services."

    Jul 12, 2023

    Specialty Answering Service has provided call center services for an insurance company. The team has helped with after-hours calls and built the call script.

    Scheduling & FAQ Support for Public Benefit Corporation

    • Call Center Services
    • Less than $10,000
    • Nov. 2020 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "They're very responsive and we have script updates live within a day, making changes painless."

    Jan 20, 2021

    Specialty Answering Service provides scheduling and FAQ support for a public benefit corporation. The team handles registration and scheduling for COVID-19 testing and answers phonecall-directed  FAQs.

    Answering Services for Mental Health Therapy Practice

    • Call Center Services
    • $10,000 to $49,999
    • July 2020 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are responsive and address any concerns I have in a timely manner."

    Jul 10, 2020

    Specialty Answering Service provides call center services for a mental health therapy practice. The team is responsible for answering all incoming calls.

    Call Center Services for Law Firm

    • Call Center Services
    • Less than $10,000
    • Dec. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "So much more work is getting done."

    Jan 21, 2020

    To reduce the administrative burden of responding to phone calls, Specialty Answering Service served as a virtual secretary. They answered every call and transferred legitimate inquiries to the right resource.

    Customer Support for Utilities Company

    • Call Center Services
    • Less than $10,000
    • July 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “Their associates are very responsive and have a can-do attitude.”

    Jul 2, 2019

    Specialty Answering Service provides customer service associates and phone answering services. Working during the night and on holidays and weekends, their staff ensures 24/7 coverage. This review was updated by the client on July 23, 2019.

    Answering Services for R&D Defense Contractor

    • BI & Big Data Consulting & SI Call Center Services
    • Less than $10,000
    • Jan. 2015 - June 2020
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We considered them during the project as synergistic to our business, which is always impressive."

    Feb 19, 2019

    Specialty Answering Services answered calls and forwarded messages to the appropriate internal parties using an email system.

    Answering Services for Residential & Commercial Cleaning Firm

    • Call Center Services
    • Less than $10,000
    • Jan. - Apr. 2018
    0.5
    Quality
    0.5
    Schedule
    0.5
    Cost
    0.5
    Willing to Refer
    0.5

    “We contacted them numerous times to find a solution, but they just kept giving us excuses.”

    Apr 9, 2018

    Specialty Answering Service was contracted to provide answering services for customers calling to schedule or reschedule appointments during a four-month engagement.  

    Call Center Services for Family Medicine Practice

    • Call Center Services
    • Less than $10,000
    • Mar. 2022 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "Their customer service is always polite, fast, and efficient."

    Mar 7, 2024

    Specialty Answering Service provides call center services for a family medicine practice. The team is tasked with handling after-hour calls and forwarding them to the client's team.

    Call Center Services for Fence Installation Company

    • Call Center Services
    • Less than $10,000
    • Nov. 2023 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "They provided excellent service, and I highly recommend them."
    Dec 20, 2023

    Specialty Answering Service has been hired by a fence installation company to provide call center services. The team is tasked with answering all inbound calls.

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