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Specialty Answering Service is a national outsourcing provider for fast-growing small businesses and some of your favorite well-known brands.
 
With SAS’s 24-hour live coverage, you’ll never miss a call and customers will love you for it! Try out our service for free for two weeks, give our Sales Team a call at 888.532.4794 to get started! 

 

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    King of Prussia, PA
  • Year founded
    Founded 1985

1 Locations

  • King of Prussia , PA
No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 3.8 /5

    What Clients Have Said

    Specialty Answering Service is noted for its competitive pricing and excellent value for cost, fitting various budgets. Clients appreciate the flexibility in pricing structures and the affordability of services, with many highlighting responsive customer support and effective call management.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 39 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Specialty Answering Service Review Insights

    Overall Review Rating

    4.6
    • Quality 3.8
    • Schedule 3.8
    • Cost 3.8
    • Willing to Refer 4.6

    Top Mentions

    Review Highlights

    • Strong Project Management

      Specialty Answering Service consistently delivers projects on time and is responsive to client needs. Clients appreciate their proactive communication, ensuring smooth workflows and effective collaboration.

    • Responsive and Reliable

      Clients value the responsiveness and reliability of Specialty Answering Service. Their ability to adapt to changes and maintain consistent service quality is frequently highlighted.

    • Seamless Integration

      The integration of Specialty Answering Service into client operations has been smooth, with many clients noting that the service feels like a natural extension of their team.

    • Exceptional Customer Service

      The team is praised for their courteous and professional customer service. Clients report that they address inquiries promptly and maintain a high level of customer satisfaction.

    • Script Customization

      The service offers customizable scripts that allow businesses to maintain brand consistency and meet specific customer interaction needs, which clients find beneficial.

    • Issues with Script Adherence

      One client reported issues with the team not following provided scripts accurately, leading to customer dissatisfaction and billing discrepancies. This indicates room for improvement in script adherence.

    Specialty Answering Service Reviews

    Submit A Review
    All Filters

    Call Center Services for Material Handling Equipment Co

    • Call Center Services Customer Service Outsourcing
    • Less than $10,000
    • June 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The team has always been responsive."

    Search Analyst, Total Warehouse
    Victor Pham
    • Consumer products & services
    • Anaheim, California
    • 501-1,000 Employees
    • Online Review 
    • Verified

    Specialty Answering Service provides call center services for a material handling equipment company. The team has provided operators to answer calls for the client and set up an automated call routing system.

    Outsourced Customer Service for Vehicle Charger Manufacturer

    • Customer Service Outsourcing
    • Confidential
    • Sep. 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We are fully satisfied with Specialty Answering Service right now."

    Customer Success Manager, L-Charge
    Aleksey Khanov
    • Automotive
    • Sunnyvale, California
    • 11-50 Employees
    • Online Review 
    • Verified

    Specialty Answering Service provides outsourced customer support services for an electrical vehicle charger manufacturer. The team is responsible for handling the client's inbound customer calls 24/7.

    Call Center Services for Yard Ramp Co

    • Call Center Services
    • Less than $10,000
    • Aug. 2024 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are very responsive and positive in making things right for the customer."

    President, The Yard Ramp Guy
    Jeff Mann
    • Other Industry
    • Chicago, Illinois
    • 1-10 Employees
    • Online Review 
    • Verified

    Specialty Answering Service provides live receptionist services for a yard ramp company. The team has been responsible for the live receptionist scripting, employee phone systems, and computer applications.

    Outsourced Customer Service for Veterinary Clinic

    • Customer Service Outsourcing Public Relations
    • Confidential
    • Dec. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They're super easy and pleasant to deal with by phone and email."

    Owner & Sole Veterinarian, Pet Diagnostics
    Romina Scorteanu, DVM
    • Healthcare
    • North Palm Beach, Florida
    • 1-10 Employees
    • Online Review 
    • Verified

    Specialty Answering Service provides ongoing outsourced customer services for a veterinary clinic. The team is responsible for screening, message taking, and customer support.

    Call Center Services for Telecommunications Company

    • Call Center Services
    • Confidential
    • Jan. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Excellent work."

    Owner, OMT Communications
    Neil Hohl
    • Telecommunications
    • Phoenix, Arizona
    • 1-10 Employees
    • Online Review 
    • Verified

    Specialty Answering Service provides ongoing call center services for a telecommunications company. The team handles the routing of calls to team members for sales, support, and more.

    Call Center Services for Insurance Company

    • Call Center Services Customer Service Outsourcing
    • Confidential
    • Mar. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I really love their services."

    Office Director, Insurance Company
    Amanda Anger
    • Financial services
    • 18067 Northampton, PA
    • 11-50 Employees
    • Online Review 
    • Verified

    Specialty Answering Service has provided call center services for an insurance company. The team has helped with after-hours calls and built the call script.

    Scheduling & FAQ Support for Public Benefit Corporation

    • Call Center Services
    • Less than $10,000
    • Nov. 2020 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "They're very responsive and we have script updates live within a day, making changes painless."

    Marketing Director, renegade.bio
    Anonymous
    • Chemicals & Biotechnology
    • Oakland, California
    • 51-200 Employees
    • Online Review 
    • Verified

    Specialty Answering Service provides scheduling and FAQ support for a public benefit corporation. The team handles registration and scheduling for COVID-19 testing and answers phonecall-directed  FAQs.

    Answering Services for Mental Health Therapy Practice

    • Call Center Services
    • $10,000 to $49,999
    • July 2020 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are responsive and address any concerns I have in a timely manner."

    Owner, Against All Odds Professional Counseling Services
    Bewindi Bobb
    • Healthcare
    • Memphis, Tennessee
    • 1-10 Employees
    • Online Review 
    • Verified

    Specialty Answering Service provides call center services for a mental health therapy practice. The team is responsible for answering all incoming calls.

    Call Center Services for Law Firm

    • Call Center Services
    • Less than $10,000
    • Dec. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "So much more work is getting done."

    Assistant Office Administrator, Law Firm
    Anonymous
    • Legal
    • Dallas, Texas
    • 11-50 Employees
    • Online Review 
    • Verified

    To reduce the administrative burden of responding to phone calls, Specialty Answering Service served as a virtual secretary. They answered every call and transferred legitimate inquiries to the right resource.

    Customer Support for Utilities Company

    • Call Center Services
    • Less than $10,000
    • July 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “Their associates are very responsive and have a can-do attitude.”

    Finance/Admin Manager, Lakeway Municipal Utility District
    Loyd L Smith
    • Utilities
    • Lakeway, Texas
    • 11-50 Employees
    • Online Review 
    • Verified

    Specialty Answering Service provides customer service associates and phone answering services. Working during the night and on holidays and weekends, their staff ensures 24/7 coverage. This review was updated by the client on July 23, 2019.

    Locations (1)

    16 - 20

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