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Specialty Answering Service is a national outsourcing provider for fast-growing small businesses and some of your favorite well-known brands.
 
With SAS’s 24-hour live coverage, you’ll never miss a call and customers will love you for it! 

Basic info

Free trial

100 mins $109/mo

Monthly subscription

Economy plan for $29/mo 

100 mins for $109/mo

220 mins for $189/mo

500 mins for $469/mo

1000 mins for $890/mo

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
1985
Show all +
King of Prussia, PA
headquarters
  • 1006 9th Avenue
    King of Prussia, PA 19406
    United States

Reviews

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Answering Services for Mental Health Therapy Practice

"They are responsive and address any concerns I have in a timely manner."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2020 - Ongoing
Project summary: 

Specialty Answering Service provides call center services for a mental health therapy practice. The team is responsible for answering all incoming calls.

The Reviewer
 
1-10 Employees
 
Memphis, Tennessee
Bewindi Bobb
Owner, Against All Odds Professional Counseling Services
 
Verified
The Review
Feedback summary: 

The engagement has exceeded the expectations of the internal team. Specialty Answering Service possesses a professional phone manner and responds to all inquiries in a timely manner. The team is hard-working and attentive.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

My company is Against All Odds Professional Counseling Services, I am the Owner and Lead Therapist and provide mental health therapy and mindset coaching. I have Specialty Answering Services to answer my calls.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

To answer calls

SOLUTION

How did you select this vendor?

Someone mentioned them to me

Describe the project in detail and what their cost structure looked like.

They answer calls based on my recommended scripts

RESULTS & FEEDBACK

How would you describe/assess the quality of their work?

Excellent!!! I give them a 5 to say excellent!

What impressed you about their services?

They are responsive and address any concerns I have in a timely manner.

Are there any areas for improvement?

no

4.5
Overall Score great services!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    very easy... and I had great support
  • 5.0 Cost
    Value / within estimates
    not too expensive
  • 4.5 Quality
    Service & deliverables
    explained above.. really thankful I have this service
  • 5.0 NPS
    Willing to refer
    absolutely

Call Center Services for Law Firm

"So much more work is getting done."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2019 - Ongoing
Project summary: 

To reduce the administrative burden of responding to phone calls, Specialty Answering Service served as a virtual secretary. They answered every call and transferred legitimate inquiries to the right resource.

The Reviewer
 
11-50 Employees
 
Dallas, Texas
Assistant Office Administrator, Law Firm
 
Verified
The Review
Feedback summary: 

Thanks to Specialty Answering Service, the client is now able to focus on other business operations without the risk of fraudulent phone calls reducing efficiency. The team has an analytic offering that's exceptional for tracking call volumes. They've been quick to respond and implement changes.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a small private law firm with no receptionist. We receive numerous calls each day from government entities and court systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

We each try to answer the phone when it rings which causes each of us to stop working every time the phone rings. With all of the cold-call sales calls, fax machines and hang-up calls, we are wasting so much time every day.

What were your goals for this project?

We want to be able to get our work done without having to stop and answer phones needlessly.

SOLUTION

How did you select this vendor?

We did an internet search for various vendors and what to look for when reviewing answering services. We made a list of needs and looked at comparisons of various companies that provided services to match our needs.

Describe the project in detail.

We needed a service that would answer every call and send true business calls through to the correct person.

What was the team composition?

We have four offices in the US across multiple time zones and we wanted one company to answer all of our phones and transfer directly to the individual the caller was seeking.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When a phone rings on someone's desk, they know the call is for them. No more random phones ringing throughout the office all day long. So much more work is getting done.

How effective was the workflow between your team and theirs?

Only one person on our team needs to interact with the answering service. I can call or email and I immediately get a response. Our new employees are not even aware that we have an answering service until we tell them. SAS has a website were I can go to check individual calls and has multiple flow charts tracking our call volume.

What did you find most impressive about this company?

SAS is very quick to respond when I have questions or need to make changes. They follow up and make sure my changes are made to my satisfaction. I can change my service plan from month to month as our case load increases and decreases; I'm not locked in for years at a time.

Are there any areas for improvement?

I would like the calls transferred a little quicker so there's not so much "dead air" time. However, I understand with our number of employees, it takes time to find the name the caller is requesting.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Call Support for Business Service Firm

"I have to say that they have delivered way beyond our expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2019 - Ongoing
Project summary: 

Specialty Answering Service provides after-hours answering services for a business service provider.

The Reviewer
 
11-50 Employees
 
Harrisburg, North Carolina
Brian McKeon
CEO, Simple Com
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with the team's ability to deliver exceptional services on a consistent basis. Customers can expect dedication and professionalism.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

After-hours answering services

SOLUTION

How did you select this vendor?

Internet searching and online demo

Describe the project in detail.

We have been using SAS for about 2 months now. They provide simple after-hours answering for our business.

What was the team composition?

Customer service after work hours

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have to say that they have delivered way beyond our expectations. They always capture all the relevant information we need, and provide super-timely notifications via CALL, TEXT and EMAIL.

How effective was the workflow between your team and theirs?

Excellent. Nothing gets missed with these guys. We are VERY pleased with the service and the cost and expect to expand our use of their services quite a bit in the next year.

What did you find most impressive about this company?

Customer Service and Timeliness

Are there any areas for improvement?

Not at this time

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Support for Utilities Company

“Their associates are very responsive and have a can-do attitude.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
July 2019 - Ongoing
Project summary: 

Specialty Answering Service provides customer service associates and phone answering services. Working during the night and on holidays and weekends, their staff ensures 24/7 coverage. This review was updated by the client on July 23, 2019.

The Reviewer
 
11-50 Employees
 
Lakeway, Texas
Loyd L Smith
Finance/Admin Manager, Lakeway Municipal Utility District
 
Verified
The Review
Feedback summary: 

When the project began, the team already demonstrated its ability to provide excellent service through smooth setting-up procedures. Specialty Answering Service continues to be prompt, responsive, and professional at every level. They are keen to provide the highest-quality associates.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the finance and administration manager of Lakeway Municipal Utility District, a water and wastewater utility.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

We needed a company to answer our phones and provide after-hours customer service associates for emergencies.

What were your goals for this project?

To have complete confidence that our emergency calls would be handled properly.

SOLUTION

How did you select this vendor?

We compared them with other vendors.

Describe the project in detail.

They answer any calls we receive after 5 pm and before 8 am, as well as on weekends/holidays.

What was the team composition?

They have well-established teams to handle every aspect of our process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

While we are just starting the service, we have been very impressed with the implementation. Their associates are very responsive and have a can-do attitude.

How effective was the workflow between your team and theirs?

We’ve had an excellent response from their team in getting things set up exactly as we wanted.

What did you find most impressive about this company?

Their responsiveness, professionalism, and desire to provide excellent service impresses me.

Are there any areas for improvement?

Nothing, they have everything down perfectly.

Updated Review

This review was updated on July 23rd, 2019 by the client. New content is below.

Please describe your company and your position there.

We are a Water and Wastewater Public Sector Utility. I am the Finance/Administration Manager.

For what projects/services did your company hire Specialty Answering Service?

After hours answering services.

What were your goals for this project?

Timely response to our customers who call in after hours.

How did you select this vendor?

Reviewed references and features; this appeared to be the best soulution.

Describe the project in detail.

Coverage 24/7 when we are unable to answer the phone; typically after hours.

What was the team composition?

The team is made up of professional people who answer the phones as if they were employees of Lakeway MUD.

Can you share any outcomes from the project that demonstrate progress or success?

The whole service is proving invaluable. Being a new customer, this morning I needed W-9 information in order to pay our bill. I called and explained what I needed; within 30 seconds I had the form I had requested in my email. Excellent service and response!

How effective was the workflow between your team and theirs?

Great.

What did you find most impressive about this company?

They care.

Are there any areas for improvement?

None...great job by all.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Answering Services for R&D Defense Contractor

"We considered them during the project as synergistic to our business, which is always impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2015 - June 2020
Project summary: 

Specialty Answering Services answered calls and forwarded messages to the appropriate internal parties using an email system.

The Reviewer
 
1-10 Employees
 
Owings Mills, Maryland
Terry Rajasenan
President, ProcessProxy Corp.
 
Verified
The Review
Feedback summary: 

Efficiency and productivity both increased thanks to interruptions being intercepted by Specialty Answering Services. Dedicated and available, Specialty Answering engineered a simple onboarding and quickly instituted a smooth workflow. Their speedy response time gave a competitive edge. This review was originally 5 stars overall. It was updated by the client on August 28, 2020.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the president of ProxyProcess Corp. We’re an R&D firm that does defense-related projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

We needed call answering services at all hours to improve our team’s efficiency. Our stakeholders expect us to be highly reliable.

What were your goals for this project?

We wanted to turnaround responses to stakeholders quickly without slowing down our team with interruptions.

SOLUTION

How did you select this vendor?

We found them via research and word of mouth.

Describe the project in detail.

Once we selected them, we established an email alert procedure that detailed who to contact and how depending on the specific message. SAS has kept it simple since then, being responsive as needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Because SAS is fielding and forwarding calls to team members, our work has been reduced. We have fewer interruptions, which means we’re more productive than we used to be.

How effective was the workflow between your team and theirs?

The email approach has proved to be a very simple workflow. Our office manager handled the setup, but now everyone benefits.

What did you find most impressive about this company?

SAS is reliable and responsive, which we count on to keep operations running smoothly.

Are there any areas for improvement?

It would be helpful if they gathered data we could analyze and use to make decisions regarding whose calls to address and allow.

Updated Review

This review was updated by the client on August 28, 2020. The original star ratings were: Overall - 5, Quality - 4.5, Schedule - 5, Cost - 4.5, NPS - 5. New content is below:

BACKGROUND

Please describe your company and your position there.

I am the President of ProcessProxy, and we are headquartered in Maryland, having 6 employees. We serviced during this project 12 different hospitals and also the Dept. of Defense. I am the lead scientist and engineer for these projects that are done in healthcare.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

Our project had software running 24/7 that required occasional customer support and troubleshooting. That is why we hired Specialty Answering Service, to be able to handle the call traffic professionally at all hours and all days of the week, since hospitals also operate 24/7.

What were your goals for this project?

The goals were to have same day responsiveness, if not within hours of client contact. With SAS we were nearly perfect in that regard thanks to their outreach to our team when a client had an issue.

SOLUTION

How did you select Specialty Answering Service?

We were recommended by a colleague to try SAS, and we were not disappointed. They exceeded expectations.

Describe the project in detail.

SAS was responsible for handling minor but also at times urgent, major calls from healthcare professionals, given that our reporting and alerting impacted patient lives. We did not have the scale and resources, however, to have our own customer support. That is why we asked SAS to perform these services for us.

What was the team composition?

SAS was our support team for fielding client calls, and then contacting us via email. It consisted of multiple individuals on their team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within the first month, which is the most important of a service and product rollout, we were able to maintain top quality response times thanks to SAS, to the point that we obtained new clients through word-of-mouth due to our reputation for fast turnaround times on various requests, including support.

This level of performance continued essentially for the duration of the project, and helped us execute the Defense project to commendations of the leaders involved.

How effective was the workflow between your team and theirs?

Extremely effective -- we had prioritized their emails, and their messages would reach us nearly instantly, so we could thus respond rapidly.

What did you find most impressive about this company?

Once again, speed and reliability were our advantages, and SAS -- via their speed and reliability -- helped us achieve these competitive advantages. We considered them during the project as synergistic to our business, which is always impressive.

Are there any areas for improvement?

The only challenge we once faced was a lack of communication on one problem, but once we identified the issue (excess callers where we weren't aware of the level of calls), it was promptly resolved and preventions put in place to avoid that issue in the future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've been very responsive.
  • 5.0 Cost
    Value / within estimates
    It's more than reasonable, and will be perfect once additional data is provided (which they are working on).
  • 5.0 Quality
    Service & deliverables
    Aside from a small hiccup, their service has been excellent.
  • 5.0 NPS
    Willing to refer

Answering Services for Residential & Commercial Cleaning Firm

“We contacted them numerous times to find a solution, but they just kept giving us excuses.”

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
Less than $10,000
 
Jan. - Apr. 2018
Project summary: 

Specialty Answering Service was contracted to provide answering services for customers calling to schedule or reschedule appointments during a four-month engagement.  

The Reviewer
 
1-10 Employees
 
Missouri
Owner, Residential & Commercial Cleaning Firm
 
Verified
The Review
Feedback summary: 

The relationship deteriorated due to unprofessional customer service (e.g., keeping customers on hold, not monitoring representatives) and inappropriate billing practices. Customers have given negative feedback and business has suffered as a result of Specialty Answering Service’s involvement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of a cleaning service firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Specialty Answering Service?

We needed a call center to provide answering services for our cleaning firm.

SOLUTION

What was the scope of their involvement?

I expected them to follow our script, but they failed to catch on even after we adjusted it 20 times. They would leave the customer on hold for three to four minutes, billing us for every minute and resulting in unnecessary charges. They would say things that weren’t in the script as well.

We called and addressed these problems with them, but their whole process was unprofessional. We had customers who would get frustrated when calling to reschedule appointments and tell us everything when we showed up to their houses. All of our calls were recorded, so we believed what our customers were telling us.

They didn’t follow what we asked them to do. They billed for random changes and sent invoices twice in the same month. We had so many complications with them. We thought it would be a smooth process when we started and thus gave them the benefit of the doubt, but realized they weren’t professional after four months.

How did you come to work with Specialty Answering Service?

Initially, their price model ($200 per month) stood out to us.

How much have you invested in them?

We spent around $3,000.

What is the status of this engagement?

We worked with them from January–April 2018.

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

Our customers have given negative feedback on their service. We’ve now found out that they’re putting things up about us on other websites, causing us to lose business. We’re currently looking to hire another answering service.

How was project management handled?

They didn’t have a project manager, nor did they listen back to what their representatives were saying to customers until we complained about it. They had three different items on our bill other than the $200 per month charge that they never explained, even though we asked about it repeatedly. We realized the calls weren’t as long as what they were billing us for. We had a lot of issues with them coming up with random charges like that. We contacted them numerous times to find a solution, but they just kept giving us excuses and claiming to have proof.

In what specific areas can they improve?

If the customer is saying that a call shouldn’t be so long and are asking for a credit for it, then they should listen to the customer and try to cooperate.

What advice do you have for clients with similar needs to yours?

They had a Google page, but have since removed it so that no one can see bad reviews like the one we left.

0.5
Overall Score
  • 0.5 Scheduling
    ON TIME / DEADLINES
  • 0.5 Cost
    Value / within estimates
  • 0.5 Quality
    Service & deliverables
  • 0.5 NPS
    Willing to refer

After-Hours Call Services for Property Management Co.

"They were friendly and helpful in answering our questions."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
October 2020
Project summary: 

Specialty Answering Service identified and resolved call routing issues for a multi-tenant commercial real estate company.

The Reviewer
 
201-500 Employees
 
Palo Alto, California
Kate Carey
Project Lead, Commercial Real Estate Company
 
Verified
The Review
Feedback summary: 

The client's issue was resolved by Specialty Answering Services. The workflow between the two parties was smooth.

The client submitted this review online.

BACKGROUND

Please describe your company and your position.

Property management for multi-tenant commercial real estate

OPPORTUNITY / CHALLENGE

For what purpose did your company hire Specialty Answering Service?

After-hours answer services

SOLUTION

How did you select Specialty Answering Service?

Existing relationship

Describe the engagement in detail.

Investigate and remedy a potential call routing issue.

What was the team composition?

Mollie was friendly and helpful in answering our questions.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Mollie helped us resolve the issue!

How effective was the workflow between your team and theirs?

Great! very smooth

What did you find most impressive about this company?

Mollie was very helpful

Are there any areas for improvement?

None come to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Mollie was very friendly and helpful.
  • 5.0 NPS
    Willing to refer

Answering Service for Property Management Company

"Their customer service and their abilities stood out."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June 2020 - Ongoing
Project summary: 

Specialty Answering Service offers after-hours call answering services for a property management company.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Joseph Garcia
Owner, White Glove Property Management
 
Verified
The Review
Feedback summary: 

The team has continued to provide reliable after-hours answering services, giving internal stakeholders peace of mind. The team maintains an effective workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Were a management company and were in need of after hours answering and they have been great.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

Afterhours

What were your goals for this project?

To be able to relax and not have to worry about answering the phone late night

SOLUTION

How did you select this vendor?

Through google online

Describe the project and the services they provided in detail.

They were designed and developed to help us handle after hours calls and to assure if we have an emergency that its handled.

What was the team composition?

They had the system put in place

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They have taken important calls and directed as needed

How was project management arranged and how effective was it?

Very effective

What did you find most impressive about this company?

Their customer service and their abilities stood out.

Are there any areas for improvement?

none

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Answering & Calendar Services for Law Firm

"SAS has brought a tremendous amount of value to my business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2018 - Ongoing
Project summary: 

A law firm hired Specialty Answering Services to answer phones. They provide answering and calendaring services.

The Reviewer
 
1-10 Employees
 
Tampa, Florida
John DeGirolamo
President/Lawyer, In Law We Trust, P.A.
 
Verified
The Review
Feedback summary: 

Specialty Answering Services provides value to the law firm. Both services are seamless. It has helped with the conversion of leads.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I own a law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

I did not want to pay a human to sit and answer phones. I needed to put forth a "big firm" feel with an answering service and calendaring/appointment service, without the high overhead.

What were your goals for this project?

I did not want to pay a human to sit and answer phones. I needed to put forth a "big firm" feel with an answering service and calendaring/appointment service, without the high overhead.

SOLUTION

How did you select this vendor?

Multiple calls and reviews

Describe the project in detail.

Answering and calendaring service for my law firm

What was the team composition?

It is virtual. The service staff at HQ is great.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

SAS has brought a tremendous amount of value to my business. I use the answering and calendaring service, and it is seamless. I can honestly say it has helped with the conversion of the leads my marketing team works hard to get.

How effective was the workflow between your team and theirs?

SAS has brought a tremendous amount of value to my business. I use the answering and calendaring service, and it is seamless. I can honestly say it has helped with the conversion of the leads my marketing team works hard to get.

What did you find most impressive about this company?

The senselessness of the service

Are there any areas for improvement?

Nope

5.0
Overall Score I am really very happy
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I am really very happy
  • 5.0 Cost
    Value / within estimates
    I am really very happy
  • 5.0 Quality
    Service & deliverables
    I am really very happy
  • 5.0 NPS
    Willing to refer
    I am really very happy

Call Center Services for Barber Shop

"They were very prompt. They made sure I was satisfied throughout the process."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2020 - Ongoing
Project summary: 

Specialty Answering Services handles incoming calls for a barbershop.

The Reviewer
 
1-10 Employees
 
Philadelphia, Pennsylvania
Kyle Brothers
Owner & President, Office Of Kyle Brothers
 
Not verified
The Review
Feedback summary: 

Now, they never miss a call from clients. Specialty Answering Services addressed issues quickly and were very prompt.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of multi corporation, I own at least businesses

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

I hired SAS to handling my incoming daily telephone calls

What were your goals for this project?

To never miss another call from clients or potential clients

SOLUTION

How did you select this vendor?

I found them on google

Describe the project in detail.

SAS were hired to answer incoming calls

What was the team composition?

Excellent

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had a slight issue in the beginning but Mollie from SAS was awesome in rectifying the issue and I haven’t had any issues since. They were very prompt. They made sure I was satisfied throughout the process. I truly appreciate her and her team

How effective was the workflow between your team and theirs?

Excellent

What did you find most impressive about this company?

Mollie and the team was so prompt and efficient

Are there any areas for improvement?

Just one instead of having calls ring while customers wait to be answered how about playing music instead.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Awesome customer service
  • 5.0 NPS
    Willing to refer