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Specialty Answering Service is a national outsourcing provider for fast-growing small businesses and some of your favorite well-known brands.
 
With SAS’s 24-hour live coverage, you’ll never miss a call and customers will love you for it! 

Basic info

Free trial

100 mins $109/mo

Monthly subscription

Economy plan for $29/mo 

100 mins for $109/mo

220 mins for $189/mo

500 mins for $469/mo

1000 mins for $890/mo

  • Undisclosed
  • Undisclosed
  • 10 - 49
  • Founded 1985
Average Review Rating
4.5
Total Reviews
34
Most Common Project Size
Less than $10,000
Average Referral Rating
4.5 /5

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    Locations (1)

    Recommended Providers

    Overall Review Rating

    4.5
    • Quality

      3.4 /5
    • Schedule

      3.4 /5
    • Cost

      3.3 /5
    • Willing to Refer

      4.5 /5
    See all 34 Reviews
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    Scheduling & FAQ Support for Public Benefit Corporation

    • Call Center Services
    • Less than $10,000
    • Nov. 2020 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "They're very responsive and we have script updates live within a day, making changes painless."

    Jan 20, 2021

    Specialty Answering Service provides scheduling and FAQ support for a public benefit corporation. The team handles registration and scheduling for COVID-19 testing and answers phonecall-directed  FAQs.

    Answering Services for Mental Health Therapy Practice

    • Call Center Services
    • $10,000 to $49,999
    • July 2020 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are responsive and address any concerns I have in a timely manner."

    Jul 10, 2020

    Specialty Answering Service provides call center services for a mental health therapy practice. The team is responsible for answering all incoming calls.

    Call Center Services for Law Firm

    • Call Center Services
    • Less than $10,000
    • Dec. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "So much more work is getting done."

    Jan 21, 2020

    To reduce the administrative burden of responding to phone calls, Specialty Answering Service served as a virtual secretary. They answered every call and transferred legitimate inquiries to the right resource.

    Customer Support for Utilities Company

    • Call Center Services
    • Less than $10,000
    • July 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “Their associates are very responsive and have a can-do attitude.”

    Jul 2, 2019

    Specialty Answering Service provides customer service associates and phone answering services. Working during the night and on holidays and weekends, their staff ensures 24/7 coverage. This review was updated by the client on July 23, 2019.

    Answering Services for R&D Defense Contractor

    • BI & Analytics Call Center Services
    • Less than $10,000
    • Jan. 2015 - June 2020
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We considered them during the project as synergistic to our business, which is always impressive."

    Feb 19, 2019

    Specialty Answering Services answered calls and forwarded messages to the appropriate internal parties using an email system.

    Answering Services for Residential & Commercial Cleaning Firm

    • Call Center Services
    • Less than $10,000
    • Jan. - Apr. 2018
    0.5
    Quality
    0.5
    Schedule
    0.5
    Cost
    0.5
    Willing to Refer
    0.5

    “We contacted them numerous times to find a solution, but they just kept giving us excuses.”

    Apr 9, 2018

    Specialty Answering Service was contracted to provide answering services for customers calling to schedule or reschedule appointments during a four-month engagement.  

    Call Center Services for Health Insurance Broker

    • Call Center Services
    • Less than $10,000
    • Jan. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "Specialty Answering Service answers calls in a very professional manner."

    May 22, 2023

    Specialty Answering Service provides call center services for a healthcare insurance broker. The team is in charge of answering phone calls, setting appointments, and monitoring the client's account status.

    Call Center Services for Exterior Remodeling Company

    • Call Center Services
    • Less than $10,000
    • Jan. 2014 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were great."

    Apr 28, 2023

    Specialty Answering Service provides after-hours call center services for an exterior remodeling company. The team is responsible for answering phone calls during non-business hours.

    Call Center Services for Writing Services Company

    • Call Center Services
    • Confidential
    • Mar. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "The team is attentive and can consistently resolve technical inquiries and issues."

    Apr 11, 2023

    A professional writing company hired Specialty Answering Service for their call center services. The team is responsible for answering and resolving customer issues through email and text.

    Call Center Services for Financial Services Company

    • Call Center Services
    • Less than $10,000
    • Sep. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They've exceeded my expectations."

    Sep 27, 2022

    Specialty Answering Service provides ongoing call center services for a financial services firm. Their main task is to handle incoming and outgoing calls on a regular basis.

    Key Clients

    • Bausch+Lomb
    • Fujitec
    • Colwell Banker

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