This review was updated on July 23rd, 2019 by the client. New content is below.
Please describe your company and your position there.
We are a Water and Wastewater Public Sector Utility. I am the Finance/Administration Manager.
For what projects/services did your company hire Specialty Answering Service?
After hours answering services.
What were your goals for this project?
Timely response to our customers who call in after hours.
How did you select this vendor?
Reviewed references and features; this appeared to be the best soulution.
Describe the project in detail.
Coverage 24/7 when we are unable to answer the phone; typically after hours.
What was the team composition?
The team is made up of professional people who answer the phones as if they were employees of Lakeway MUD.
Can you share any outcomes from the project that demonstrate progress or success?
The whole service is proving invaluable. Being a new customer, this morning I needed W-9 information in order to pay our bill. I called and explained what I needed; within 30 seconds I had the form I had requested in my email. Excellent service and response!
How effective was the workflow between your team and theirs?
What did you find most impressive about this company?
Are there any areas for improvement?
None...great job by all.