Scheduling & FAQ Support for Public Benefit Corporation
- Call Center Services
- Less than $10,000
- Nov. 2020 - Ongoing
"They're very responsive and we have script updates live within a day, making changes painless."
- Chemicals & Biotechnology
- Oakland, California
- 51-200 Employees
- Online Review
Specialty Answering Service provides scheduling and FAQ support for a public benefit corporation. The team handles registration and scheduling for COVID-19 testing and answers phonecall-directed FAQs.
With email as a primary communication tool, Specialty Answering Service has established a good workflow with their client. Their contribution allows for the corporation to focus more on technical queries. The team also answers calls quickly and clearly, taking a good bulk off of the call volume.