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Specialty Answering Service

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Specialty Answering Service is a national outsourcing provider for fast-growing small businesses and some of your favorite well-known brands.
 
With SAS’s 24-hour live coverage, you’ll never miss a call and customers will love you for it! Try out our service for free for two weeks, give our Sales Team a call at 888.532.4794 to get started! 

 

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    King of Prussia, PA
  • Year founded
    Founded 1985

1 Locations

  • King of Prussia , PA

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 3.8 /5

    What Clients Have Said

    Specialty Answering Service offers competitive pricing with good value, fitting various budgets. Clients appreciate their flexible pricing models and responsive service, particularly for after-hours support. Specific project costs were not detailed, but overall, clients report satisfaction with their cost-effectiveness and service quality.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 41 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    Specialty Answering Service Review Insights

    Overall Review Rating

    4.7
    • Quality 3.9
    • Schedule 3.9
    • Cost 3.8
    • Willing to Refer 4.6

    Top Mentions

    Review Highlights

    • Support for Various Industries

      Specialty Answering Service has successfully supported a wide range of industries, including real estate, towing, healthcare, and finance, among others.

    • Reliable and Professional

      Several reviews highlight the reliability and professionalism of Specialty Answering Service, emphasizing their ability to maintain high service standards consistently.

    • Positive Client Outcomes

      Clients report significant operational improvements, such as increased productivity, cost savings, and improved customer satisfaction, attributed to Specialty Answering Service's contributions.

    • Strong Customer Service

      Clients consistently praise Specialty Answering Service for their exceptional customer service, responsiveness, and attentiveness to client needs. Their ability to provide timely and helpful responses has been a standout feature for many clients.

    • Effective Communication Tools

      The use of communication tools like dashboards and email notifications has been beneficial for clients, enabling seamless collaboration and timely updates.

    • Challenges with Script Adherence

      One review highlighted issues with script adherence, where the service failed to follow the provided scripts accurately, leading to customer dissatisfaction and billing discrepancies.

    Specialty Answering Service Reviews

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    Services
    Project cost

    Good Performance and Information For Our Callers

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "Their performance has been good and they’re able to inform all of our callers."

    Jun 22, 2017
    President, Other
    Anonymous
    • Arts, entertainment & music
    • Los Angeles, California
    • 11-50 Employees
    • Survey Response

    Freed Up Billing Time for the Company

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "It has freed up more billable time for our company."

    Jun 22, 2017
    Vice President, Other
    Anonymous
    • Financial services
    • Ponte Vedra Beach, Florida
    • 11-50 Employees
    • Survey Response

    Good Computer Intregation

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "I like it's computer integration."

    Jun 22, 2017
    Manager, Human Resources
    Anonymous
    • Other industries
    • Pleasant Grove, Utah
    • 51-200 Employees
    • Survey Response

    Customers are Impressed with SAS

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Their performance has been excellent and all calls are answered in a timely manner."

    Jun 22, 2017
    Director, IT
    Anonymous
    • Information technology
    • Blytheville, Arkansas
    • 51-200 Employees
    • Survey Response

    Good 24/7 Service

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "We just use the average service 24/7. It has been 80 percent good."

    Jun 22, 2017
    Associate, Customer Service
    Anonymous
    • Other industries
    • Simi Valley, California
    • 11-50 Employees
    • Survey Response

    SAS Increases Productivity and Improves Customer Service

    • Call Center Services
    • Less than $10,000
    2.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    2.5

    "They’ve helped us increasing productivity and improving our customer service capabilities."

    Jun 21, 2017
    Director, Other
    Anonymous
    • Other industries
    • Haskell, Oklahoma
    • 201-500 Employees
    • Survey Response

    Specialty Answering Service Saved Us Millions

    • Call Center Services
    • $10,000 to $49,999
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Specialty Answering Service has saved us millions, if not billions, of dollars every year since we started using their service."

    Jun 21, 2017
    Vice President, IT
    Anonymous
    • Other industries
    • Madera, California
    • Survey Response

    Great Live Answering Service

    • Call Center Services
    • Less than $10,000
    3.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "SAS service has been great!"

    Jun 21, 2017
    Owner
    Anonymous
    • Arts, entertainment & music
    • Missoula, Montana
    • 1-10 Employees
    • Survey Response

    SAS is Efficient, Friendly and Upbeat

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "SAS actually helped us increase our revenue."

    Jun 21, 2017
    Senior Manager, Customer Service
    Anonymous
    • Other industries
    • Bowling Green, Ohio
    • 51-200 Employees
    • Survey Response

    Showing 41-49 of 49 Reviews

    Locations (1)

    1006 9th Avenue King of Prussia, PA, United States 19406

    16 - 20

    Contact Specialty Answering Service

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    Lowery Fence & Patio

    (1)
    Lowery Fence & Patio Logotype

    Matt Lowery

    Additional Connections

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