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Specialty Answering Service

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24/7 Answering for Businesses That Cant Miss Calls

Specialty Answering Service (SAS) provides 24/7/365 answering and virtual receptionist services for businesses that can't afford to miss an important call.

For more than 40 years, businesses have trusted SAS to capture leads, answer FAQs, schedule appointments, handle after-hours calls, dispatch emergencies, and route messages using customized call scripts and workflows.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    King of Prussia, PA
  • Year founded
    Founded 1985
  • Languages

12 Languages that we service

  • English
  • Spanish
  • Portuguese
  • French
  • German
  • Italian
  • Russian
  • Mandarin
  • Japanese
  • Korean
  • Hindi
  • Vietnamese

1 Locations

  • King of Prussia , PA

Service Lines
Call Center Services
70%
Customer Service Outsourcing
30%
Select Focus Area
Inbound Services
Answering services
80%
Virtual receptionist
15%
Inbound appointment scheduling
5%
Customer Service Outsourcing
Phone Support Services
95%
Order Processing & Taking
5%
Outbound Services
Third party verification
100%
Industries
Business services
14%
Home Services
14%
Real estate
12%
Legal
9%
Medical
9%
Advertising & marketing
8%
Financial services
8%
Education
6%
Information technology
5%
Non-profit
5%
Supply Chain, Logistics, and Transport
5%
Utilities
5%
Clients

No Clients have been added yet…

Certified in:
Call Center Services Customer Service Outsourcing Answering services

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 3.9 /5

What Clients Have Said

Specialty Answering Service offers competitive pricing and good value for cost, with clients noting affordability and satisfaction. Project costs vary, with some clients spending under $10,000 while highlighting the effectiveness of their services for after-hours and overflow call handling.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 43 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Specialty Answering Service Review Insights

Overall Review Rating

4.7
  • Quality 3.9
  • Schedule 3.9
  • Cost 3.9
  • Willing to Refer 4.6

Top Mentions

Review Highlights

  • Strong Project Management

    The service is recognized for its strong project management capabilities, delivering services on time and effectively responding to client needs and adjustments.

  • Effective Call Management

    Clients reported improved call handling, reduced missed calls, and better after-hour coverage. The service effectively manages call routing and customer inquiries, enhancing operational efficiency.

  • Professional and Personalized Support

    Specialty Answering Service is noted for its professional and personalized approach. Clients feel the service acts as an extension of their team, providing friendly and professional support.

  • Efficient Workflow and Processes

    Clients highlighted the service's efficient workflow and processes, which streamline call handling and allow businesses to focus on core operations without interruptions.

  • Issues with Communication Skills

    Some clients reported issues with communication skills of the service staff, noting that improvements could enhance customer interactions and overall service quality.

  • Customized Scripting and Flexibility

    Clients appreciate the ability to customize scripts and receive guidance on scripting improvements. This flexibility ensures the service aligns with client-specific needs and brand voice.

Specialty Answering Service Reviews

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Industry
Location

Year-Round Answering Services for Business Firm

  • Call Center Services
  • Less than $10,000
  • July 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0

"Their strengths are accuracy, timely results, and great customer service."

Aug 12, 2017
Owner, Business Firm
Anonymous
  • Other industries
  • Phoenix, Arizona
  • 1-10 Employees
  • Survey Response

Delivery Tracking & Order Processing for Food Manufacturer

  • Call Center Services
  • $10,000,000 +
  • Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"Their customer service is easy to work with and courteous."

Aug 11, 2017
Manager, Food Product Producer
Anonymous
  • Manufacturing
  • Alsip, Illinois
  • 5,001-10,000 Employees
  • Survey Response

Good Performance and Information For Our Callers

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"Their performance has been good and they’re able to inform all of our callers."

Jun 22, 2017
President, Other
Anonymous
  • Arts, entertainment & music
  • Los Angeles, California
  • 11-50 Employees
  • Survey Response

Freed Up Billing Time for the Company

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It has freed up more billable time for our company."

Jun 22, 2017
Vice President, Other
Anonymous
  • Financial services
  • Ponte Vedra Beach, Florida
  • 11-50 Employees
  • Survey Response

Good Computer Intregation

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"I like it's computer integration."

Jun 22, 2017
Manager, Human Resources
Anonymous
  • Other industries
  • Pleasant Grove, Utah
  • 51-200 Employees
  • Survey Response

Customers are Impressed with SAS

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Their performance has been excellent and all calls are answered in a timely manner."

Jun 22, 2017
Director, IT
Anonymous
  • Information technology
  • Blytheville, Arkansas
  • 51-200 Employees
  • Survey Response

Good 24/7 Service

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.5

"We just use the average service 24/7. It has been 80 percent good."

Jun 22, 2017
Associate, Customer Service
Anonymous
  • Other industries
  • Simi Valley, California
  • 11-50 Employees
  • Survey Response

SAS Increases Productivity and Improves Customer Service

  • Call Center Services
  • Less than $10,000
2.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
2.5

"They’ve helped us increasing productivity and improving our customer service capabilities."

Jun 21, 2017
Director, Other
Anonymous
  • Other industries
  • Haskell, Oklahoma
  • 201-500 Employees
  • Survey Response

Specialty Answering Service Saved Us Millions

  • Call Center Services
  • $10,000 to $49,999
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Specialty Answering Service has saved us millions, if not billions, of dollars every year since we started using their service."

Jun 21, 2017
Vice President, IT
Anonymous
  • Other industries
  • Madera, California
  • Survey Response

Great Live Answering Service

  • Call Center Services
  • Less than $10,000
3.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.0

"SAS service has been great!"

Jun 21, 2017
Owner
Anonymous
  • Arts, entertainment & music
  • Missoula, Montana
  • 1-10 Employees
  • Survey Response

Showing 41-50 of 51 Reviews

Our Story

Founded in 1985, Specialty Answering Service helps businesses stay connected 24/7/365 through customized call handling, customer support, and virtual receptionist solutions. Today, SAS combines more than 40 years of answering-service experience with flexible live-agent, AI, and hybrid options, supported by U.S.-based teams, secure technology, and workflows built around each client’s business.

What Sets Us Apart

Flexible AI + Live Answering

Clients can use live agents, AI answering, or a hybrid model that combines both. SAS workflows can be customized so routine calls are handled efficiently while complex interactions can be transferred to a live operator when needed.

40+ Years of Answering Experience

SAS has provided answering and call-center services since 1985, supporting businesses across industries with customized call handling, routing, scheduling, dispatch, and customer support.

Secure, U.S.-Based Operations

SAS operates U.S.-based call centers with secure technology, redundant telecom infrastructure, and compliance capabilities including SOC 2, PCI, and HIPAA-supported workflows.

Quick Facts

Multilingual Team

44 Verified Clutch Clients

41 years in business

Team Breakdown

Leadership (5)
Customer Support (10)
Sales (8)
Customer Success (3) +1 Teams

Commonly Asked Questions

Yes. SAS provides 24/7/365 answering and customer-support coverage, including after-hours, overflow, and full-time answering options.

Yes. Call workflows can be customized around your business, including caller questions, message taking, routing, scheduling, escalation, notifications, and other account-specific instructions.

Yes. Businesses can use live agents, Joy AI, or a hybrid model that combines AI with live-agent support and handoff when needed.

Yes. SAS supports secure call-handling workflows and offers HIPAA-compliant services for healthcare organizations, along with SOC 2 and PCI-compliant infrastructure.

Yes. SAS operates a large U.S.-based call-center network with hundreds of operators and the capacity to support substantial inbound call volume.

Premier Verified means Clutch independently confirmed Specialty Answering Service is a legally registered business,
financially sound (Creditsafe: Very Low Risk), and backed by 44 verified client reviews averaging 4.7 stars.

Learn More
Verified Client Reviews
44
Overall Review Rating
4.7
Source
Clutch
Last Updated
September 2, 2026

Business Entity

Business Entity Name HVAC Answering Service Inc.
Source Pennsylvania Department of State
Jurisdiction of Formation Pennsylvania
Date of Formation February 23, 2004
Status Active
Last Updated January 29, 2026
ID 3202396

Credit Report Results

International Credit Risk Assessment Very Low Risk
Source Creditsafe
Last Updated January 29, 2026
Learn More About The Clutch Verification Process

Locations (1)

1006 9th Avenue King of Prussia, PA, United States 19406

16 - 20

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