Experts Helping Businesses

BACKGROUND

Introduce your business and what you do there.

I’m the owner of CALL CENTER MARKETING SOLUTIONS, LLC. We do customer service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Experts Helping Businesses?

We needed a company that could provide us with call center services.

SOLUTION

What was the scope of their involvement?

Experts Helping Businesses provides us with customer service and call center support.

What is the team composition?

I work directly with Ans (CEO).

How much have you invested with them?

I pay them somewhere between $1,000,000,000–$2,000,000,000 per year.

What is the status of this engagement?

We started working together in June 2014, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Experts Helping Businesses consistently executes their tasks well. In fact, I have not heard a single negative comment about their work yet throughout our years of working together.

How did Experts Helping Businesses perform from a project management standpoint?

Experts Helping Businesses has performed well in terms of project management. We constantly communicate through Skype.

What did you find most impressive about them?

I’m most impressed with Experts Helping Businesses’ industry expertise and knowledge.

Are there any areas they could improve?

No, I’m very happy with their work.

Do you have any advice for potential customers?

Make sure to communicate effectively and clearly with them about your needs.